At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Job Description Summary
An operational business analyst is responsible for developing, analyzing, and evaluating business processes, gathering requirements, and providing data-driven insights to help organizations make informed decisions. They bridge the gap between business needs, interconnections with key partners, and IT solutions, often working on business strategies, identifying new opportunities, continuous process improvements to ensure optimal efficiency, productivity, and overall business performance. Strong analytical, communication, technical writing and problem-solving skills are essential for this role.
PGE supports career progression, and this role will be filled at the level commensurate with the successful candidate’s applicable skills and experience at either the Operational Analyst or Senior Operational Analyst levels.
Key Responsibilities
Specialization Typically provides department analytical support.
Reporting Develops and runs reports in response to identified business needs. Decides which data is needed. May pull data from multiple systems. Develops reporting format to meet user needs using data and visuals in response to business needs. May provide data for compliance reporting. Ensures data security and integrity.
Strategy and Planning May provide data and analysis to support development of department metrics and long-range planning. May use data to recommend new or modified operational performance metrics.
Data Management Depending on specialty area assigned, may track data related to budget, position management and/or operational performance metrics. May administer database or other data repository. Identifies systems issues and decides which to escalate. May obtain data from external studies or sources. May do some system or database coding or configuration depending on position.
Analysis Analyzes data from multiple sources to develop operational metrics. Conducts benchmarking and identifies differences. Creates visuals and other means to explain data trends. Identifies and explains data trends, assumptions and anomalies. Identifies risks and recommends mitigation strategies.
Consulting Responds to department information requests and suggests additional data to meet business needs. Identifies gaps in data, metrics or processes. Develops and tracks progress toward metrics. Recommends operational process improvements. Determines which data is needed to respond to business requests for information.
Projects and Initiatives Supports projects by determining which data is needed and providing it to appropriate subject matter experts. May lead department data-driven projects.
Education/Experience/Certifications
Education Requires a bachelor’s degree in business, finance, statistics, psychology or other related field or equivalent experience.
Experience Typically two or more years in statistics, finance, process improvement, project management or related field.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
Intermediate knowledge of statistics, metrics and data (e.g., correlation coefficients, etc.) Intermediate skills in using analytic tools
Intermediate skills using data systems specific to department
Working skills in managing competing priorities
Intermediate skills in synthesizing information and complex data and communicating to diverse audiences
Intermediate knowledge of PGE’s operational practices
Intermediate skills in project management Intermediate knowledge of data integrity and security Working skills in data visualization and presenting data to diverse audiences
Working knowledge of statistics
Working customer focus skills
General Competencies
Intermediate skills in analytical thinking
Intermediate skills in problem solving
Intermediate oral and written communication skills Intermediate interpersonal skills
Intermediate decision-making skills Intermediate organization and prioritization skills
Intermediate knowledge of business process interrelationships
Working business acumen
Working skills in change leadership
Working risk management skills
Physical and Cognitive Demands
Cognitive Level
Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.
Cognitive
Ability to adhere to set response times, deadlines and time-sensitive tasks
Ability to follow accuracy standards
Ability to follow through on decision-making tasks
Ability to interact effectively and collaboratively within a team environment
Ability to communicate and problem solve when under stress
Ability to respond and adapt to frequent change
Ability to accept and demonstrate self-awareness when provided constructive feedback
Ability to discern feedback and acknowledge ownership of areas of improvement
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory
Ability to process new information to be applied consistently to work tasks
Schedule/Attendance
Ability to work long hours
Ability to work a variable schedule
Ability to report to work and perform work during periods of severe inclement weather
Ability to work shift schedule
Ability to work on-call schedule
Physical Capabilities
Environment
This position will be posted through 4/5/24
Compensation Range:
$72,900.00 - $145,375.00
In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com.
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
April 5, 2024
