Total 109 Manager level Customer Service job vacancies in george town

Position:We are looking for a dynamic and experienced Beauty Centre Manager to lead our team and manage the day-to-day operations of our centre. The ideal candidate will be a motivated leader with a passion for the beauty industry and a commitment to providing outstanding customer service.

Key Responsibilities:

• Oversee daily centre operations, ensuring smooth functioning, high levels of customer satisfaction, and compliance with safety regulations.
• Develop and implement strategies to drive sales, promote services, and enhance customer retention.
• Manage staff recruitment, training, scheduling, and performance evaluations to build a highly efficient and motivated team.
• Maintain inventory levels, order supplies, and negotiate with vendors to secure competitive prices.
• Monitor financial performance, set budget goals, and implement measures to optimize profitability.
• Foster a positive and professional work environment, encouraging teamwork and collaboration.
• Ensure the centre's appearance and hygiene standards are consistently upheld.
• Handle client complaints and concerns promptly and effectively, maintaining the centre’s reputation for excellence.
• Stay abreast of industry trends, new treatments, and technologies to ensure the centre remains a market leader.

Requirements:

• Proven experience as a Beauty Centre Manager or similar managerial role in the beauty, spa, or wellness industry.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Knowledge of the latest beauty treatments, products, and industry trends.
• Ability to develop and implement effective sales and marketing strategies.
• Competency in administrative tasks, including scheduling, inventory management, and financial reporting.
• Problem-solving and decision-making capabilities.
• A passion for the beauty industry and commitment to professional development.
• Relevant certification or degree in Beauty Therapy, Cosmetology, Business Management, or related field is preferred.

What We Offer:

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and development within a leading beauty brand.
• A positive and supportive work environment.
• Discounts on products and services.

How to Apply:Please send your resume and a cover letter detailing your experience and why you would be a perfect fit for our team to [insert contact email or application link]. We look forward to hearing from you!

Responsibilities:

• Develop and execute the overall sales strategy to drive revenue growth and achieve company’s profit & cost objectives.
• Lead, mentor, and motivate a team of sales professionals, providing guidance, training and performance management.
• Establish and optimize sales processes and workflows to ensure efficient lead conversion and maximize sales opportunities.
• Lead channel development planning and execution for Food service: growth building blocks, channel profitability. Top 500 customer growth, active customers, key categories (Meat & Seafood, Dairy) growth, key establishment growth (hospitality, restaurant, bakery) and category penetration.
• Lead the development and execution of volume /price, trade promotion, customer development plans.
• Contribute to assortment planning in Food Service.
• Stay In touch with external customer visit by Food Service team to understand customer needs, customer feedback and the current trends.

Prerequisites

• Minimum 15 years sales experience with proven track record of success in sales leadership roles, with demonstrated ability to drive revenue growth and exceed targets. Experience in Food Service would be a plus.
• Degree in Business Management or its equivalent. Master’s degree would be a plus.
• Strong leadership and management skills, with the ability to inspire and motivate a team to achieve exceptional results.
• Deep understanding of industry trends, competitor strategies, and emerging technologies in the sales landscape.
• Analytical mindset with proficiency in sales performance analysis and forecasting.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

QUALIFICATIONS

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Please note that your application will be sent to and reviewed by the direct employer - 1-Net Singapore Pte Ltd

NUHS Data Analytics & Insights (DAI) team under Group Care Plan Ops support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team develops innovative analytics solutions and derives actionable insights to support management decision making towards attainment of NUHS vision and key priorities.

This is a business analyst role where you will play a critical role in overseeing and driving the successful execution of data-related projects, and bridging the gap between complex healthcare data and actionable insights. You will collaborate with cross-functional teams, stakeholders, and data specialists to ensure project objectives are met, timelines are adhered to, and deliverables are of high quality. Your expertise in project management methodologies, data processes, and team coordination will contribute to the effective and efficient implementation of data initiatives that improve patient outcomes, operational efficiency, and organizational effectiveness. You will also be responsible for transforming raw data into meaningful information, collaborating with various stakeholders to ensure accurate and efficient data interpretation, analysis, and reporting.

Responsibilities

• Undertake project management responsibilities to oversee data-related initiatives and ensure they meet established timelines and deliverables.
• Drive the development of analytical solutions to generate actionable insights, supporting decision-making, planning, and resource allocation in alignment with NUHS priorities and goals.
• Facilitates collaboration among cross-functional teams, manages stakeholders and ensures the successful implementation of data initiatives that improve patient care, operational efficiency, and organizational effectiveness, in compliance with data privacy and security regulations
• Collaborate with data teams and stakeholders to extract, interpret, and creatively visualize data. Transform raw data into meaningful information, ensuring accuracy and efficiency in data interpretation, analysis, and reporting.
• Develop, maintain, and enhance interactive dashboards using tools like Tableau.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or equivalent work experience.
• At least 5 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Excellent interpersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions, and manage multiple priorities.
• Possess can-do attitude and work independently in ambiguous situations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.
• Familiarity with healthcare setting is a plus.

Overview

The Centre for Innovation in Healthcare (CIH), is a one-stop hub with the goal of facilitating clinical adoption of practice changing innovations for public good and global impact. CIH achieves this goal by complementing other partners in the innovation ecosystem.

By virtue of CIH being part of National University Health System, CIH leverages its core assets of patients, healthcare professionals, and health datato progress innovations in their innovation journeys.

The Innovation Manager will run exciting innovation projects at various stages of the healthcare innovation journey, to progress them towards the final goal of deployment and clinical adoption of the innovation. You will also be the first point of contact to manage new interest to engage CIH services and also lead initiatives and events to support CIH’s goal.

You will work closely with a diverse team comprising project managers, clinical research coordinators (CRC) and business managers to provide the support for our healthcare innovators to achieve CIH’s goal.

Job Respnsibilities

• Drives selected innovations towards deployment and adoption in NUHS hospitals, clinics and healthcare community
• Works closely with CIH team to manage external and internal innovators interested to conduct usability trial studies, clinical trials or Health Technology Assessments (HTA) in NUHS hospitals, clinics and healthcare community
• Works closely with CIH Clinical Research Coordinators (CRC) to be responsible for end-to-end management of the projects
• Assists in forging of new partnerships or maintain relationships with CIH healthcare ecosystem partners to support CIH innovators
• Works closely with CIH team to strengthen engagement of our healthcare ecosystem partners through organisation of CIH events or implementation of new initiatives
• Assists in ad-hoc innovation events and projects

Job Requirements

• At least Bachelor of Science or equivalent. Other qualifications in Business or Entrepreneurship preferred.
• Minimum 5 years of working experience with at least 1 to 2 year of relevant experience in healthcare innovation activities
• Excellent interpersonal and communication skills
• A strong team player
• Have keen interest in health technology innovations
• Able to work in a complex organisational environment, with a need to balance expectations of multiple stakeholders.
• Able to multi-task and adapt to a fast-chainging environment
• Possess strong problem solving skills
• Able to tackle complicated research, regulatory and contractual issues independently
• Proficient in I.T. systems and MS Office applications

Responsible for supporting the service manager in the:

• Delivery of purchased goods to customers in a highly professional and timely manner in line with company approach, use of IT system to organize deliveries.
• Trouble shooting customer issues in supportive and diplomatic manner.
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing containers into the warehouse
• Managing and organizing the warehouse
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback to improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• Supporting with deliveries when / if required.
• Ability to drive is required. Forlift licence is preferred.
• This position will be trained for the Service Manager position

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The new Centre for Investor Protection aims to undertake independent research, public education and related activities to promote the improvement of investor protection in Singapore and beyond. Projects conducted by the centre should have significant implications for policy and practices relating to investor protection. The key types of research and activities to be conducted are:

(a) Practice and academic research
(b) Case studies
(c) Public education seminars and workshops
(d) Other activities directly related to the centre’s purpose

The Research Manager will report to the centre Director and is responsible for overseeing and managing all aspects of the centre’s projects. This includes working with the centre Director and project leaders in designing and implementing research methodologies, analyzing data, providing actionable insights to key stakeholders; and overseeing and managing the writing and editing of case studies. The Research Manager will also be responsible for managing a team of researchers and student assistants and ensuring the successful execution of projects within established timelines and budgets.

The Research Manager is also expected to provide administrative and operational support for the centre, co-ordination of events, and collaborations with both internal and external parties.

Responsibilities (including but not limited to)

• Working with the centre Director and Project Leaders to develop and implement research strategies and methodologies, including designing research studies, such as developing survey questionnaires, interview protocols, and data collection methods.
• Manage the research process, including data collection, analysis, and reporting.
• Oversee and manage the publication of an annual collection of case studies.
• Ensure that centre projects are conducted within established timelines and budgets.
• Lead a team of researchers and student assistants, providing guidance and support throughout the projects.
• Monitor industry trends and current issues to inform research strategies.
• Prepare and assist with presentation of research findings to key stakeholders.
• Develop and maintain strong relationships with external research partners and vendors.
• Stay updated with the latest research tools, methodologies, and technologies, and recommend their adoption as appropriate.
• Document all research related activities, budgets and outputs.
• Assist in the planning, coordination and administration of the centre’s events and visitors.
• Work with auditors to ensure the proper documentation of financial accounts of the centre.
• Manage procedural matters regarding hiring of student assistants, contingent hires, facilitation of quotations and tracking of purchase and invoices.
• Any other ad-hoc duties as assigned by the centre Director.

Requirements/Competencies

• Possess high level of integrity.
• Strong analytical and problem-solving skills, with the ability to analyse complex data sets and generate meaningful insights.
• Excellent project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
• Excellent writing, communication and presentation skills, with the ability to effectively communicate research findings particularly to investors, practitioners and policy makers.
• Strong attention to detail and a commitment to producing high-quality output.
• Excellent organization and time-management skills.
• Strong sense of initiative, commitment and self-driven.
• Ability to work effectively across departments within the University.

Qualifications

• Bachelor’s degree in a related field (such as accounting, business or social sciences).
• At least 3 years of experience, preferably undertaking research projects that are practice or policy-related in topics relevant to investor protection or corporate governance.
• Strong passion in the area of corporate governance or investor protection; experience in these areas will be a plus.
• Proven experience in research management, including designing and conducting research studies, data analysis, and reporting.
• Proficient in using research tools and software for collecting and analysing large data obtained from public information, such as company announcements and annual reports.

(Appointment job grade will commensurate with the selected candidate's experience)

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The Heat Resilience and Performance Centre (HRPC) is a first-of-its-kind research centre, established at the NUS, to spearhead and conduct research and development to better enable the SAF to manage future challenges arising from climate change & extreme heat.The Facility Manager of the HRPC plays an important role in the HRPC core team, with the incumbent responsible for the management, day-to-day operations and maintenance of the centre's facility. This includes managing the facility utilization rates, operations costs, maintenance, upgrade as well as safety and security of facility operations. In the initial years, the Facility Manager will also be an integral part of the team involved in the design and development of HRPC's new facility.

• Develop and maintain SOPs, policies, and processes of the facility to enhance operations and maintenance
• Plan and schedule scope of work, manpower and budget resources required to maintain facility operations
• Track and optimise usage of equipment and facility
• Ensure facility operations are within operations budget
• Plan, manage and review maintenance schedules and activities
• Analyze calibration and inspection data, records and feedback to spot trends and common issues
• Supervise calibration, preventive and corrective maintenance on equipment and systems
• Evaluate adequacy of facility design, including infrastructure, layout, utilities, safety and security
• Develop and implement safe and secure work procedures to ensure the safety and security of the operation of the facilities
• Identify and develop emergency scenarios and develop response procedures
• Supervise the conduct of activity-based risk assessment, hazard identification and review conformance to relevant safety requirements and guidelines
• Conduct safety and security briefings and associated training to users of the facility
• Ensure the facility and its users have up to date certifications as required by regulation
• Perform other related duties incidental to the work or as assigned by the leadership

Qualifications

• Bachelor's degree in Science, Sports Science Management or its equivalent
• At least 3 to 5 years of experience in facility operations in the life science industry or other equivalent industry
• Experience with workplace and laboratory safety processes and procedures
• Proficient written and verbal communication, with the ability and experience in development of standard operating procedures
• Resourceful and self-driven
• Adaptable and able to multitask well with clear follow-through
• High levels of attention to detail and quality
• Demonstrated ability to work independently and thrive in a fast-paced environment
• Commitment to the ongoing development of a positive organizational culture
• Willingness to contribute to a learning environment

Join our team as a Senior Technical Service Manager and make a significant impact by providing exceptional technical support to our clients and internal teams. As a valued member of our team, you'll play a key role in offering technical guidance and support, and ensuring customer satisfaction. If you have a strong technical background, excellent communication skills, and a dedication to delivering high-quality service, we want to hear from you! Apply now and become an integral part of our dynamic team.

Main responsibilities:

1. Perform tests on Fedegari technology application, on behalf of customers and/or through project activities of internal interest.
2. Manage internal projects focused on testing Fedegari process technology application.
3. Deliver technical training on sterilization, decontamination and washing processes
4. Providing technical guidance and support to both our clients and internal departments.

List of tasks

• Provide technical guidance and expertise to the team during product installations, troubleshooting technical issues and providing solutions,both remotely and on-site as needed.
• Participate in customer meetings and presentations to discuss technical solutions, address concerns, and build strong customer relationships
• Conduct regular training sessions to update the sales team on new technical developments and industry trends
• Develop and implement standard operating procedures (SOPs) for technical service activities.
• Implementing and optimize processes to streamline technical service operations and enhance overall efficiency.
• Stay updated on industry standards, regulations, and certifications to ensure compliance and adherence to quality and safety requirements.
• Applying GMP (Good Manufacturing Practice) knowledge to ensure compliance with industry standards and regulations.

Qualifications:

• Diploma or bachelor’s degree in Engineering
• Minimum 8-10 years of experience in technical service or related field.
• Strong technical expertise in Pharmaceuticals is an advantage.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Customer-oriented mindset with a focus on delivering high-quality service.
• Experience in washing sterilization and depyrogenation processes for injectable sterile products, as well as familiarity with GMP processes, is an advantage
• Travel expectations up to approx. 25%

Job title – Technical Service Manager, Brewing APAC

Location – Across APAC Singapore, Malaysia, India, Indonesia, Thailand

Job model – Hybrid

The role supports customers in the use of our brewing enzymes across Asia Pacific region. The candidate will perform plant trials at customers breweries, provide technical support and training to customers and distributors. The candidate will also drive opportunity pipeline from identification to commercialisation in collaboration with account managers to drive growth in the APAC market.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Run optimisation trials at customer breweries.
• Provide technical support, problem solving and training to customers, distributors and account managers.
• Drive opportunity pipeline from identification to commercialisation.
• Represent Asia Pacific in global technical team.
• Build strong network with both internal and external stakeholders.

We bring

• Supportive environment where individuals are empowered to progress and contribute to meaningful change.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Dedication to creating better futures for customers, communities, people, and the planet.

You bring

• Bachelor’s degree in Chemistry or Food Science or minimum 5 – 10 years of relevant working experience, technical and food processing knowledge of F&B products
• Master brewer or 5 years brewing experience; extensive understanding of brewing process.
• An effective communicator, working with international team and comfortable with matrix organization.
• Business English proficiency is required to support internal and external stakeholders.
• Ability to work in teams and engage multiple stakeholders.
• Due to job nature extensive business travel across APAC is required.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. The Guardant Health AMEA Oncology Platform is designed to leverage our capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs.

Position Summary:

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

Qualifications

1. Bachelor’s degree or equivalent in Life Sciences. Knowledge of Genetics and/ or Oncology is a plus.

2. Minimum 2-years’ experience working in a client services role, and relevant working experience of at least 5 years.

3. Experience of working with a healthcare/ biotech company preferred

4. Experience of handling operations and logistics with knowledge of general supply chain and/ or inventory planning preferred

5. Experience of handling logistics related to blood samples preferred

6. Competent in Microsoft Office, Excel and Salesforce.

7. Have excellent written and verbal communication skills

8. Team player who is known for the ability and willingness to collaborate with a team comprised of internal employees, contractors, and managers

9. Able to multitask and take on various projects, working with self-discipline, good judgment, and independence in a dynamic office setting

10. Ability to adapt to changing procedures, policies, and work environment

11. Flexibility with respect to working hours based on operational needs

12. Proficient in speaking, reading and writing English. Second language is a plus.

13. Problem-solving attitude and exercise critical thinking

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Serve as the single-point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Perform monthly/quarterly business progress updates to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
• Assist with challenging client requests or issue escalations as needed.
• Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
• Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

QUALIFICATIONS

• Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
• Applicants without academic qualifications but with more years of experience are welcome to apply.
• Excellent interpersonal and communication skills.
• A good team player and leader.
• Maintain a positive attitude focused on customer satisfaction.
• Working location: 1-Net (East) at Chai Chee

Please note that your application will be sent to and reviewed by the direct employer - 1-Net Singapore Pte Ltd

Student Care - Centre Manager

Are you looking for a purposeful career in a homely environment that is progressive and dedicated to support the physical, intellectual, emotional, and social development of a child?

Are you looking for a positive and collaborative work environment that promotes staff wellbeing and believes in the development of the team members?

If you are, join our team! We set out to make a difference in the lives of individuals and families every day. Our staff are our greatest asset, no matter what role we are undertaking.

Please send in your application with the heading “Centre Manager” and include your resume, your educational and working background, details of your last work experience, last drawn salary and at least 1 referee to Aldersgate Praise Centre

Email : contact@aldersgate.sg

Roles & Responsibilities:

1. Providing leadership and direction to the teaching and non-teaching staff, ensuring alignment with mission and values.
2. Overseeing the implementation of quality programs and services that meet the needs of our students.
3. Collaborating with teachers and the church, to enhance the overall student experience.
4. Ensuring compliance with regulatory requirements and best practices with respect to Student Care Centre management.

Requirements

· 2 years of relevant experience in managing a Student Care Centre is preferred.

· Minimum Polytechnic Diploma or equivalent

· Possess good communication skills

· Team player and ability to multi-task

Working Hours

Normal school term: 11am to 7pm (Mon - Fri);

During school holiday: 7.30am to 7pm (Mon - Fri) – on shift

Weekends (1/2 day) – if required

The Customer Experience & Engagement Leader is responsible for strategizing and executing on service vision to improve customer experience in AKA (ASEAN, Korea, Australia & New Zealand). You will own the strategy and execution of customer experiences initiatives, ranging from first customer call up to monitoring of customer cases closure towards the end of the product lifecycle. This will require strong data analytics skill set, program management with internal stakeholders, and clear focus on instilling loyalty and improving customer experience across AKA.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Define & execute on communicating our Service Vision for both internal and external stakeholders
• Build collaterals on service delivery capability in each zone to communicate to customers.
• Develop customer review templates to support service delivery managers for quarterly and yearly reviews.
• Build customer testimonials and engineers moments (going above and beyond) to share across AKA
• Identify new partnership opportunities to collaborate and grow services business.
• Support operations leader in the strategic planning of parts, manpower, equipment, and other resources to improve customer experiences
• Data analysis, connecting & enhancing existing data / sources across various platforms and systems to generate customer segmentation and personas for customized communication
• Driving optimization in the processes to leverage data analytics including Power BI, Spotfire, Qualtrics, MyGEHealthcare App for all relevant service activities and customer touchpoints
• Gap analysis of customer CSAT survey, Partner with zone service team to roll out of specific customer experience enhancement program across AKA
• Continuous driving digital applications support throughout services activities and engage customer the to generate proactive feedback
• Keen to learn requests from customers and feed back to the development team to improve the services process, including channel partner services.
• Provide Service trainings to call centre or equivalent

Requirements

• Bachelor’s Degree and a minimum of 5 years of Healthcare experience in Data science, Project Management, Marketing Communications, or equivalent
• Experience in the healthcare / medical device industry is a must
• In-depth understanding of key business drivers; uses this understanding to accomplish own work.
• In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Profound experience in Excel, PowerPoint, Salesforce, Power BI, spotfire, and Outlook. Savvy with Digital applications, cloud solutions, apps is a plus
• Self-motivated, willingness to take the initiative to identify opportunities for improvement

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.