Total 1,026 Customer Service job vacancies in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Summary

Post will commence 19 August 2024

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click here

This post is based within Arran High School and Lamlash Primary School. Reporting to the Head Teacher, you will provide a range of support to enable children and young people to participate in education and learning. For more details see the attached Role Profile below.

Before you apply, find out a little bit about us and why we are a Great Place to Work.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour based application form questions is available on the Council’s website.

Additional Information

References

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

PVG (Children)

This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by North Ayrshire Council. Please note, successful candidates will be expected to meet the cost of the relevant PVG check (£59 or £18), which will be deducted in instalments from your wages following commencement of employment. For further information on the PVG Scheme please visit https://www.mygov.scot/organisations/disclosure-scotland/. For further details on North Ayrshire Council’s policy please visit http://www.north-ayrshire.gov.uk/resident/jobs-and-training/pre-employment-checks.aspx.

Please note if you are the successful candidate your name and email address will be entered into the Disclosure Scotland PVG system to generate your PVG form which will be issued to your email with an enclosed link to complete.

Our Workstyles

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:

In Building – More than 90% of time spent primarily at a single base or location.

This post has been allocated the workstyle: In Building

More information on our workstyles can be found in our HR Guide: Workstyles. If you have any questions on the allocated Workstyle for this post, please ask at interview.

Proud member of the Disability Confident employer scheme

Key Responsibilities: The post holder is expected to work autonomously using own initiative to provide comprehensive, efficient and effective management of the service ensuring regular communication with team members. To provide focus and support to the Service Lead on objectives - performance, governance, workforce, service improvement, information management, communications, finance and risk. To be responsible for the strategic development, implementation and management of ToCH policies and procedures, working autonomously and using own initiative. To lead on collection, collation, analysis and interpretation of complex performance data and audit reports within the service as requested ensuring they reflect changes in data collection requirements. To ensure that professional and own behaviour is managed in line with the Behavioural Framework competencies. To seek improvement, where opportunities exist providing co-ordination of activities to support change To act as line manager for staff within the ToCH Business team and lead management of the service, using own initiative to resolve problems as they arise including, supervision, recruitment, appraisals, performance issues and initial stages of grievance and disciplinary procedures. Supporting development of service integration across the Discharge Pathways. Use own initiative to work in an autonomous manner to provide a high-level comprehensive, confidential service. The post holder must be visible, accessible and provide an authoritative presence/role model within the team to whom staff can turn to for assistance, advice and support. To support the effective rostering of staff on HR systems in accordance with divisional or trust-wide policy. To establish systems and processes to report and monitor performance for key targets (local and national) and operational objectives. To be solution focused resolving problems where performance is not achieved with the support of the Service Lead To lead on collection, collation, analysis and interpretation of complex performance data and audits producing complex reports and spreadsheets using advanced IT skills, resolving errors and interpreting data. To be informed of key national strategies and initiatives pertaining to the Division understanding how these apply to the service. To support the Cluster Lead, Service Lead and BSO in the effective co-ordination of the divisional governance framework, including the co-ordination of performance and audit reports, evidence of quality compliance (including information management, mandatory training levels, business continuity and general policy compliance) and effective risk management. To ensure the smooth flow of all incoming and outgoing correspondence To support the Service Lead in the maintenance of staff and patient environments to ensure all areas of ToCH are fully utilised, asset registers maintained with a pro-active approach to improving work environments for all. Any other support including business/administrative duties required by the BSO, Service Lead and Cluster Lead

Contact Centre Advisors

Industry: Infrastructure

Location: Newport, Isle of Wight

Hours: 7am - 7pm dayshift / 7pm - 7am nightshift

Days: 4 on/4 off, on a rota basis

Duration: Temp to Perm for the right candidate

Duties:

Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.

Experience:

Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Initial systems training will take place on the dayshift for the nightshift role.

Salary: £11.44 per hour worked day shift/ £15.21 per hour worked nightshift

By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information: https://www.wprecruitment.co.uk/candidate-info/gdpr/

If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies.

If you are already registered with our agency, please contact our office directly on 01983 822615 for further details.

Proud member of the Disability Confident employer scheme

We are recruiting for a Business Team Lead who wishes to join our Transfer of Care Hub. You should share our passion and drive to ensure that our patients receive quality and compassionate care.

You will be responsible for the oversight and management of the Transfer of Care Hub (ToCH) within the Acute In-reach & Onward Flow Cluster of the Community Division.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description & person specification document attached. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

Across Hampshire and the Isle of Wight healthcare services are evolving and transforming to meet the continuing care needs of our population. Now is a very exciting time to join Isle of Wight NHS Trust as we enter this period of change.

This year Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have strengthened our partnership and formed a group giving us an opportunity to work together to be innovative in improving patient care and outcomes as well as improving the experience and opportunities for our people across the two organisations.

We have also been working with other local NHS Trusts across our region to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the new organisation will be called Hampshire and Isle of Wight Healthcare NHS Foundation Trust.

As part of the move towards working as one organisation, people employed in our community, mental health and learning disability services by the Isle of Wight NHS Trust on 30 April 2024, will transfer to Southern Health Foundation Trust under Transfer of Undertakings (Protection of Employment) on 1 May 2024.

On 1stJuly 2024 Southern Health will become the new organisation (Hampshire and Isle of Wight Healthcare Foundation Trust).

The Isle of Wight NHS Trust will continue to deliver both acute and ambulance services for the island population.



Key Responsibilities:
• The post holder is expected to work autonomously using own initiative to provide comprehensive, efficient and effective management of the service ensuring regular communication with team members.
• To provide focus and support to the Service Lead on objectives - performance, governance, workforce, service improvement, information management, communications, finance and risk.
• To be responsible for the strategic development, implementation and management of ToCH policies and procedures, working autonomously and using own initiative.
• To lead on collection, collation, analysis and interpretation of complex performance data and audit reports within the service as requested ensuring they reflect changes in data collection requirements.
• To ensure that professional and own behaviour is managed in line with the Behavioural Framework competencies.
• To seek improvement, where opportunities exist providing co-ordination of activities to support change
• To act as line manager for staff within the ToCH Business team and lead management of the service, using own initiative to resolve problems as they arise including, supervision, recruitment, appraisals, performance issues and initial stages of grievance and disciplinary procedures.
• Supporting development of service integration across the Discharge Pathways.
• Use own initiative to work in an autonomous manner to provide a high-level comprehensive, confidential service. The post holder must be visible, accessible and provide an authoritative presence/role model within the team to whom staff can turn to for assistance, advice and support.
• To support the effective rostering of staff on HR systems in accordance with divisional or trust-wide policy.
• To establish systems and processes to report and monitor performance for key targets (local and national) and operational objectives. To be solution focused resolving problems where performance is not achieved with the support of the Service Lead
• To lead on collection, collation, analysis and interpretation of complex performance data and audits producing complex reports and spreadsheets using advanced IT skills, resolving errors and interpreting data.
• To be informed of key national strategies and initiatives pertaining to the Division understanding how these apply to the service.
• To support the Cluster Lead, Service Lead and BSO in the effective co-ordination of the divisional governance framework, including the co-ordination of performance and audit reports, evidence of quality compliance (including information management, mandatory training levels, business continuity and general policy compliance) and effective risk management.
• To ensure the smooth flow of all incoming and outgoing correspondence
• To support the Service Lead in the maintenance of staff and patient environments to ensure all areas of ToCH are fully utilised, asset registers maintained with a pro-active approach to improving work environments for all.
• Any other support including business/administrative duties required by the BSO, Service Lead and Cluster Lead


This advert closes on Wednesday 8 May 2024

Proud member of the Disability Confident employer scheme

We are looking for an experienced Health Care Assistant to work within a Community Rehabilitation Centre and Residential Care Home providing personal care and support to people over the age of 65. This service plays a crucial role in supporting individuals who are receiving reablement services to regain their independence and confidence in their daily activities.

SPECIALISM: Rehabilitation, Elderly

SHIFT PATTERNS: Days 07.30-20.00 Nights 20.00-07.30 - shifts available 7 days a week

The chosen candidate will have the opportunity to manage their own shift patterns, with plenty of days and nights to choose from. This role is fully flexible allowing you to work around any commitments, promoting a healthy work life balance.
The Role:

• Assisting with activities of daily living (ADLs) such as bathing, dressing, toileting, and grooming, while promoting dignity and independence.
• Helping clients with mobility aids, transfers, and exercises to improve strength and coordination, aiming for increased independence in movement.
• Providing companionship, active listening, and emotional reassurance to service users undergoing the reablement process, fostering a supportive and empathetic environment.

The Person:

• Caring and compassionate personality, with a passion to help others in a safe manner.
• Initiative to work alone but also a team player.
• Strong communication skills.
• 12-24 month's UK experience working as a Healthcare Assistant or Support Worker in a Health & Social Care role
• Relevant qualification, Level 3 NVQ in Health & Social Care or Care Certificate.

Benefits

• Flexible hours and working pattern
• £150 sign-up bonus
• £280 referral bonus
• Dedicated and experienced one-to-one consultant support
• Competitive rates of pay for temporary and fixed contract work

This role is available for an immediate start please forward your CV as soon as possible to apply.

Your new company

Financial Institution based in Moorgate, Central London

Your new role

You will be providing technical support to users in the London office. Assisting them with things like MS Teams, MS365, Setting up new equipment etc.

What you'll need to succeed

• Immediately Available or have a short notice period
• Banking or Financial Services industry experience
• Windows 10 experience
• O365

What you'll get in return

An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Aethir is the only Enterprise-grade AI-focused GPU-as-a-service provider in the market. Its decentralized cloud computing infrastructure allows GPU providers (containers) to meet Enterprise clients who need powerful GPU chips for professional AI/ML tasks. Thanks to a constantly growing network of over 40,000 top-shelf GPUs, including 3,000 NVIDIA H100s, Aethir is able to provide enterprise-grade GPU computing wherever it’s needed, at scale.

Backed by leading Web3 investors like Framework Ventures, Merit Circle, Hashkey, Animoca Brands, Sanctor Capital, Infinity Ventures Crypto (IVC), and others, with over $130M in funds raised for the ecosystem, Aethir is paving the way for the future of decentralized computing.

We are looking for a dedicated individual to join our 24/7 Technical Support team. The ideal candidate will have experience providing technical support for cloud technologies and a strong proficiency in Linux (Ubuntu and CentOS) platforms, networking protocols, and troubleshooting skills.

Responsibilities:

• Provide 24/7 technical support to our clients, resolving issues related to our cloud technologies and services in a timely manner.
• Monitor system alerts and respond to incidents, ensuring minimal downtime and optimal performance.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Document support activities and contribute to knowledge base articles for internal and external use.
• Participate in on-call rotations to provide after-hours support and respond to emergencies as needed.

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven experience in technical support roles, preferably in a cloud computing environment.
• Strong knowledge of Linux (Ubuntu and CentOS) platforms, shell scripting, and networking protocols.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Effective communication skills and ability to work well under pressure in a fast-paced environment.
• Experience with ticketing systems and remote support tools is a plus.
• Willingness to work flexible hours and participate in on-call rotations.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

Your new company
A growing consultancy based in the heart of London is seeking a Receptionist to join their busy team! This role is an integral part of the team, ensuring the office is welcoming and being the go-to individual!
Your new role

• First point of contact for any queries
• Managing switchboard and incoming calls
• Distributing incoming and outgoing post
• Coordinating deliveries
• Ordering and maintaining stock levels for the kitchen and office
• Responsible for office H&S including fire and first aid management.
• Support with organising office events and socials.

What you'll need to succeed

• Positive and hardworking team-player
• Recent experience in a similar role
• Ability to travel to the office (near Bond Street) 5 days a week

What you'll get in return
Highly competitive salary + excellent benefits package! Opportunity to progress in your skills further!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

 

• Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service
• To maintain desired levels of productivity & accuracy on audits performed by self
• To coach front line agents on overall SOP, Process and new changes
• Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement projects

 

DUTIES AND RESPONSIBILITIES:

• Performs chat & call monitoring and provides trend data to the site management team.
• Uses a quality monitoring data management system to compile and track performance at team and individual level.
• Performs monitors of chat, Call, and email responses. Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.
• Provides feedback to call center team leaders and managers.
• Analyze CSAT ratings for the country/ BPO to identify customer pain points.
• Flag non performing agents & support performance with coaching & feedback interventions via team leader
• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives
• Participate in calibration calls to improve overall understanding & usage of QA Scorecard

Achievement Support Assistant - Permanent Required to start - September 2024. Grade 4 (Level 2 Classroom Support)28.5 hours per week term time only (190 days)Starting salary will be £23,500 - £24,294 (FTE) £15,170.29 - £15,682.84 ActualWe are looking for an adaptable, flexible and resourceful individual, to work in our Ofsted rated 'Good' school.
THE RIGHT CANDIDATE WILL HAVE:
• Level 2 English and Maths or above.
• a high level of communication skills and the ability to relate positively to children and adults.
• the ability to use relevant technology/equipment.
• a can-do attitude.
• a commitment to the happiness well-being, self-esteem and progress of everyone at the school.
WHAT WE OFFER:
• Flexible, term-time hours.• The opportunity of working within a supportive, friendly environment.• Good opportunities for personal and career development.
Visits to the school are welcome; please contact Jamie Wegg, Head of school, to make the arrangements on 01482-375224Closing date is 20th May 2024, 9am. We reserve the right to close applications early.Our Multi Academy Trust is a group of inspirational and aspirational mainstream and specialist schools in Hull whose main objective is to ensure that all pupils make exceptional progress.

The Marvell College requires a specialist learning support assistant with responsibility for Physical Needs (Physical Disability specialist) to work under the direct instruction of senior pastoral leaders to support children to ensure they learn and achieve well. The successful applicant will be able to demonstrate a strong track record of supporting learners with SEND, which has led to a significant improvement in the quality of provision and outcomes for pupils. Successful applicants must be willing tocomplete a specified qualification in the area of need – this will be directed by the Deputy Headteacher and Assistant Headteacher (SENCO).Applicants must be able to:- Articulate a compelling vision for their lead practitioner role within the college- Communicate a clear understanding of the personal values and characteristics in which their understanding of SENDis rooted- Describe a detailed analysis of the barriers to learning students with SEND face, with particular reference to the areaof need they would specialize in- Demonstrate an awareness of research/evidence-based approaches to supporting learners with SEND.

Corporate Receptionist role, East London, £ 25,000

We are seeking a welcoming, professional, and courteous Receptionist to join our London team in our Corporate Team.
The Receptionist will play a crucial role in providing excellent customer service to all Clients and visitors, ensuring their business requirements are met promptly. This position entails a diverse range of tasks, requiring the ability to multitask effectively.

Key Responsibilities and Objectives:

Perform reception duties with efficiency, professionalism, and courtesy.
Serve as the primary point of contact for clients, their guests, and couriers.
Manage the switchboard and handle calls efficiently.
Record call information accurately and maintain detailed records.
Demonstrate strong attention to detail.
Communicate effectively with customers, suppliers, visitors, and colleagues, both verbally and in writing.
Operate office equipment such as computers, phones, franking machines, and photocopiers.
Complete clerical tasks and maintain files as assigned.
Cultivate positive relationships with coworkers, managers, and the public.
Address all customer and visitor inquiries courteously and with a smile.
Ensure consistent attendance, punctuality, and adherence to company procedures.
Prepare meeting rooms and provide refreshments.
Maintain cleanliness and tidiness in reception and common areas.
Enforce security procedures for clients and visitors.
Conduct regular housekeeping checks.
Order and manage office supplies.
Adhere to company policies and procedures.
Maintain a professional and responsible demeanour to uphold the company's image.
Essential Skills, Experience & Qualifications:

Previous experience in a customer service-oriented role is beneficial.
Ability to work independently and collaboratively.
Strong organisational skills, with the ability to prioritise tasks in a busy environment.
Excellent customer relationship skills.
Proficiency in systems monitoring and compliance.
Confident communication and presentation abilities.
Comfortable engaging with clients and asking questions.
Positive and cheerful demeanour.
Computer literacy and willingness to learn and teach IT/telephony skills.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

ROLE POSITIONING AND OBJECTIVES

To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to assist our riders on a daily basis but also should be able to grasp the insights from your day to day work to provide insights on how we can make the riders experience seamless with foodpanda. You will function as the first point of contact or frontliner who assists our riders with their concerns for both delivery and non-delivery related enquiries.

 

WHAT YOU WILL OWN:

• Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience
• Develop excellent product knowledge to enhance riders’ experience and support
• Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues
• Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders
• Able to multitask working on various channels
• Handle complaints, provide appropriate solutions and alternatives within the allocated time
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
• Grow as part of Live Operations in line with our foodpanda values and COE principles
• Ability to work on personal and team goals as part of a dynamic team in a fast paced environment

 

About us
Palmerston Primary is a mainstream school with a fully inclusive resource base for pupils with additional physical and complex needs. We are proud of our inclusive ethos and celebrate the diverse achievements of all our children. Our vision, Access - Attitude - Achievement reflects our ethos and commitment to support all our school community.
About the Role
Pay Details: LSA Level 2
Days / Hours per Week: Full Time 32.5 hours per week, 39 weeks
Full time / permanent
Required from: 1st September 2024
Description:
The Governing Body is seeking to recruit an excellent LSA to join a dynamic teaching team. If you have a passion for teaching at an exciting time in Wales then you can be part of our inclusive, caring team.
About you
DBS Check Required: Enhanced
EWC Registration Details: It is a statutory requirement that applicants for these posts have to be registered with the Education Workforce Council before they can start work in a school.

Approved Mental Health Professional

Location: Isle of Wight

Salary: £50ltd per hour

Hours: Up to 37 hours per week (negotiable)

Duration: Initially 6 months

About the Company

This company is a leading provider of adult social care services on the stunning Isle of Wight. We are looking for a qualified and warranted Approved Mental Health Professional (AMHP) to join our incredible team.

About the Role

The successful candidate will work flexibly between the in-hours and out-of-hours community mental health teams and provide the emergency Out of Hours Adult Social Care response. Our quality of service is paramount to support the person being assessed and reaching positive outcomes.

The model of working on the Isle of Wight will be to contribute to the 24-hour AMHP rota. Based from County Hall, Newport, Isle of Wight Council / St Mary's Hospital, Newport NHS Site.

It is VITAL that workers will be situated on the Isle of Wight to carry out their duties. It is NOT possible to commute on a 24-hour rota. We may be able to negotiate on days and availability though for the right candidates to enable part-time Island living and part-time mainland living if required.

Requirements

• Qualified Social worker and warranted AMHP
• Social Work England Registered
• Must be based on the Isle of Wight
• Must be a car driver

Apply Now

If you are interested in this exciting opportunity, please apply now with your CV and a cover letter highlighting your relevant experience.

Proud member of the Disability Confident employer scheme