Total 1,026 Customer Service job vacancies in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ABOUT THE ROLE We are currently hiring a Service Manager to lead multiple services across Royal Borough of Kensington and Chelsea (RBKC). You will be responsible for delivering the highest standards of service quality, performance, and improvements across your service through excellent leadership and embodiment of the values of the organisation. You will ensuring the full contract and regulatory compliance is followed, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services. Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area ABOUT THE SERVICE You will manage a service which spans across RBKC providing 154 units of accommodation to people experiencing homelessness and have complex needs. Commissioned by RBKC, the services range from 24 hour supported accommodation, to self contained flats with visiting support. As the service manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage: Deputy Manager x 3 Activities Coordinator x 1 Resettlement Manager x 1 The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change. Benefits, including Non-Contractual Perks 25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you! ABOUT YOU We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now! OVERVIEW OF KEY RESPONSIBILITIES Line Management and Leadership Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities. Provide leadership and management throughout the full employee lifecycle. Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed. Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment. Service Delivery Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents. Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment. Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate. Risk Management Follow relevant risk assessment and management procedures, share relevant information with others as necessary. Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR. Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team. Property and Housing Management Ensure the accommodation in which residents live is clean and maintained to a high standard Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Ensure a provision of high quality housing management service is provided to residents. Financial Management Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised. Promote effective cost control mechanisms and other financial activities. Maintain financial management within the service. Other Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information. KEY CRITERIA What we are looking for: Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds Previous experience in people management and development IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software. Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Understanding of Housing Management, including voids and evictions What we would like, but not essential: Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. WORKING FOR US ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Our Values Ambition Eager to succeed and to accomplish as much as possible for our people Empowerment Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift

Customer Services Administrator

London City Fitness and Wellbeing Centre | Permanent | Full Time

Up to 26K per annum, dependent on experience

40 Hours per week

As a Customer Services Administrator in the City of London club, you will be required to provide a professional reception managing client and internal queries in an efficient and timely manner.

You will ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes interacting with clients, clinicians and other stakeholders in a professional and courteous manner.

You will put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services, including (but not limited to) GP; Health Assessment; Physiotherapy; Physiology; Mental Health Services, Secondary (Hospital) care and fitness centre enquiries.

You will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

Key Competencies and Performance Indicators

• Customer Service Excellence

• Maintain high levels of positive individual and site feedback scores

• Manage internal client queries in an efficient and timely manner, escalating more complex queries to senior staff as required.

• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.

• Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.

• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

General

• Undertake filing, scanning and copying of documents as required

• Provide secretarial and typing support as required

• Ensure that client's confidentiality is maintained at all times

• Provide admin support to the onsite clinical team

• Coordinate courier services in and out of the facility

• Update & maintain rotas for clinical and non-clinical staff

• Proactively engage with other Nuffield centres promoting integration and cross-training

• Take on additional administrative and ad hoc duties as the business require

• Work on a rota with the rest of the team to share varying duties and open and close responsibilities ranging from 8:00-18:00

• Previous experience in customer service roles is essential, as is knowledge and understanding of basic clinical terminology and an ability to learn quickly.

Experience, Knowledge & Expertise - Essential

• Experience in administrative/office environment.

• Confident communicator with ability to engage effectively with general public and

• other health care professionals.

• Competent and confident IT user - intermediate/advanced skills in Word and Excel.

Experience, Knowledge & Expertise - Desirable

• Experience working in medical/fitness centres.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Tune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!  

  

There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome! 

Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission.  

• Supporting Head of Sales in preparing NB quotations for direct corporate clients and corporate agents, for acceptance of risks following the Limits of Authority (LOA). 
• Supporting the Head of Sales in retaining the business by preparing renewal quotations for acceptance by direct corporate clients and corporate agents. 
• Attending to policy servicing requests. 
• Attending to policy and claims inquiries/complaints. 
• Monitoring of Statement of Account and informing Head of Sales if outstanding premium collection is not on track.  
• Assisting in Corporate Agent PIAM registration. 
• Assisting the Head of Sales in monitoring agent training CPD hours and fulfilling PIAM CPD requirements. 
• Involves in system User Acceptance Test (UAT) 

EDUCATION/EXPERIENCE : 

• Minimum Diploma Holder in any discipline  
• With PCE qualification would be an added advantage. 

 

EXTRA BONUS POINTS : 

• Working experience in insurance or financial services would be an advantage 
• With strong analytical and problem-solving abilities.  
• Able to deliver within tight deadlines. 
• Good communication skills, both written and verbal 
• Must be fluent in English and Bahasa Malaysia 
• Basic knowledge of MS Office 
• Must enjoy interacting and helping people. 
• Pro-active, self-starter, always challenging the status quo. 
• Willingness to learn and to flourish in a high-growth 

We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!   

Do you have a passion for excellent customer service and an interest in kick starting your career in the finacial services industry? Then we would love to hear from you!

We are looking for a customer service advisor to join our retail savings team. Working for a bank in the centre of Manchester, this is a really exciting career opportunity. Our businesss is entering a period of growth and this will be a first step to join an organisation where you can really develop you skills and grow your career. If you're passionate about delivering exceptional customer service, have previous experience of within a customer service environment and want to be part of a hard-working team, then we want to hear from you! Previous experience working in the finance sector, or a buisness related degree would also be an advantage.

What you will do in the role of Customer Service Associate?

• Work closely with the Savings Team and Team Leader
• Deliver exceptional service for our customers
• During quieter periods you will have opportunities to support to the wider business
• Be the first point of contact with our savings customers on the phone and via email
• Help customers with the opening and ongoing running of their accounts.
• Ensure accurate and timely response to customer queries.
• Meet service level agreements for processes as specified by the Savings Manager.
• Liaise with the wider business, including Cash Operations, Change and Finance.
• Represent the Savings team including ross functional projects providing insight for process improvements.
• Ensure all retail processes are completed efficiently and accurately.
• Complaints to be dealt with effectively by following internal processes.

What we are looking for as the role of Customer Service Associate?

• Previous experience within a call centre or customer service office based role would be ideal Someone who has dealt with customers in retail or hospitality and is comfortable in a fast paced environment would also be great for this role
• You will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back
• Exceptional customer service skillsGood analytical and problem-solving skillsKeen eye for detail
• Ability to prioritise with a focus on accurate, timely outcomes
• Ability to operate and help motivate in a team-orientated environment
• Customer service experience: financial services, retail, or hospitalityHigh numeracy and literacy skills
• Excellent communication skills
• Preferably degree educated in a numerate discipline
• Customer service excellence
• Complaint handling
• Proficient in Microsoft Office programs

What you will LOVE about the role of Customer Service Associate?

• No weekends are required.
• Salary up to GBP26,000 per year, dependent on experience
• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 3 days paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester

If this sounds like a role you will LOVE, please send your CV to us today!

Discover a rewarding career at Cera as a Care Assistant in Bristol. This opportunity requires you to live locally and you must already be based in the UK with right to work status. These are mandatory requirements to apply.

Whether you've already worked in social care, been caring for a vulnerable loved one, or you dedicate your time to helping others; your life experiences will have given you the essential qualities needed to provide care to others - compassion, understanding, and patience. On a typical day, you'll be visiting clients in the comfort of their own homes. Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. However, your true impact lies in the companionship, reassurance, and joy you bring to their lives.

Why Cera?

You are valued - Carers are the backbone of our vision to empower people to live longer, healthier, better lives at home. Our core values - Commit, Connect, and Create - guide everything we do and we have a monthly Cera Stars awards programme to celebrate our employees' amazing work.

We invest in your development - We support your growth through recognised qualifications and apprenticeships. There is also opportunity for progression - 45% of our salaried vacancies were filled through the promotion of existing care workers and branch staff in 2023 through our carer career pathway.

Your well-being is a priority for us - You'll enjoy access to WeCare, our employee benefits platform offering discounts and cashback from over 800 retailers. Additionally, we provide enhanced maternity, paternity and adoption pay, an employee assistance program, healthcare cash plan, eyecare plan, and mental health telephone support service.

We believe in making your job easier - We've brought care into the 21st century by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important aspect of care - caring for our clients.

Key requirements for this role:

- A passion for helping others, previous caring experience is desirable but not essential.

- A driving licence with access to your own vehicle for work is desirable

- You should be flexible to work various shifts, including alternate weekends

- This role is subject to a DBS/PVG check

Additional benefits:

- Mileage reimbursement

- Opportunity for extra income our Care Friends referral scheme (up to £500 per referral)

- Overtime available to boost your earnings

- A comprehensive 3 day training programme, followed by shadowing and peer support from a dedicated care mentor in your first 12 weeks. You may also receive specialist training for delegated healthcare tasks as needed - a great opportunity to upskill.

- Uniform provided, along with a mobile phone and the Cera app to enhance safe and efficient working

- Blue Light Card eligibility - helping you save on everyday purchases and special treats which can be used with our We Care platform to offer double discounts.

We are an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees. This role is with Care Quality Services,part of the Cera group.

Discover a rewarding career at Cera as a Care Assistant in Isle of Wight. This opportunity requires you to live locally and you must already be based in the UK with right to work status. These are mandatory requirements to apply.

Whether you've already worked in social care, been caring for a vulnerable loved one, or you dedicate your time to helping others; your life experiences will have given you the essential qualities needed to provide care to others - compassion, understanding, and patience. On a typical day, you'll be visiting clients in the comfort of their own homes. Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. However, your true impact lies in the companionship, reassurance, and joy you bring to their lives.

Why Cera?

You are valued - Carers are the backbone of our vision to empower people to live longer, healthier, better lives at home. Our core values - Commit, Connect, and Create - guide everything we do and we have a monthly Cera Stars awards programme to celebrate our employees' amazing work.

We invest in your development - We support your growth through recognised qualifications and apprenticeships. There is also opportunity for progression - 45% of our salaried vacancies were filled through the promotion of existing care workers and branch staff in 2023 through our carer career pathway.

Your well-being is a priority for us - You'll enjoy access to WeCare, our employee benefits platform offering discounts and cashback from over 800 retailers. Additionally, we provide enhanced maternity, paternity and adoption pay, an employee assistance program, healthcare cash plan, eyecare plan, and mental health telephone support service.

We believe in making your job easier - We've brought care into the 21st century by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important aspect of care - caring for our clients.

Key requirements for this role:

- A passion for helping others, previous caring experience is desirable but not essential.

- A driving licence with access to your own vehicle for work is desirable

- We recruit people who live or can commute to the following postcode areas for this branch:

- You should be flexible to work various shifts, including alternate weekends

- This role is subject to a DBS/PVG check

Additional benefits:

- Mileage reimbursement

- Opportunity for extra income our Care Friends referral scheme (up to £500 per referral)

- Overtime available to boost your earnings

- A comprehensive 3 day training programme, followed by shadowing and peer support from a dedicated care mentor in your first 12 weeks. You may also receive specialist training for delegated healthcare tasks as needed - a great opportunity to upskill.

- Uniform provided, along with a mobile phone and the Cera app to enhance safe and efficient working

- Blue Light Card eligibility - helping you save on everyday purchases and special treats which can be used with our We Care platform to offer double discounts.

We are an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees. This role is with Care Quality Services,part of the Cera group.

McGinley Support Services are looking for a Design Engineer for London, Blackfriars !!

SALARY:£35,000 - £50,000 annual salary
HOURS: 45hrs/week
START: ONCE APPROVED
CLOSING DATE: 05/04/2024
EMPLOYMENT TYPE: Permanent

REQUIRED TICKETS/TRAINING:
* Degree in civil engineering or equivalent
* CSCS
* Minimum 3 years of experience; preferably with a mix of site and design office
* Experience in obtaining third-party technical approval of proposals.
* Experience in the Water, Rail, and Power sectors - Experience in the detailed design of permanent and temporary works including the use of CAD - Working knowledge of relevant industry specifications (CESWI, Network Rail, Highways, Building Regulations).


ABOUT THE ROLE:
Reporting to the Senior Temporary Works Engineer the temporary works designer will work in the design team carrying out detailed design and checking of temporary works and minor permanent works for civil engineering. They will provide technical support to assist with operational activities for our projects across the UK. The role is based in Blackfriars but as we provide national coverage there will be occasional travel throughout the UK to different projects & sites.

The temporary works design includes support of excavations, falsework and formwork, access scaffolds, working platforms, shaft/tunnel installation, plant equipment, and lifting operations. Reinforced concrete shaft bases, roof slabs, steelwork fabrications, and pipework thrust restraints




If intrested please click apply below or alternatively send your across to Courtney @ McGinley courtney.coldham@mcginley.co.uk

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

A leading commercial law firm based in Manchester City Centre are looking to hire a full time Receptionist/Front of House to join a well-established and friendly team of 4. The position is full time and based in the office, working Monday - Friday between the hours of 8.45am-5.15pm.
The ideal candidate will have previous Reception/Front of House experience, with great communication and organisational skills. Legal experience is not essential, however general knowledge of switchboards is preferred.

What you will be doing as a Front of House/Reception role?

• Meet and greet all visitors and ensure they are seated in the correct area on arrival, whilst offering them refreshments
• Accept deliveries, and ensure items are delivered to the addressee in a prompt manner
• Answer incoming calls and make outgoing calls (as directed) promptly and efficiently
• Coordinate meeting room bookings and maintain meeting room diaries
• Managing conference room bookings and ensuring that they are set up and ready for use. Arranging refreshment and catering requests
• Additional ad hoc reception duties as they arise

What experience do you require for the Front of House / reception role?

• A background in hospitality, Front of House or reception
• Previous experience in reception or hosting would be beneficial
• Excellent communication skills, and organisational skills. Be able to use/coordinate a switchboard
• Having an understanding of client confidentially, with a professional appearance and attitude

What you will LOVE about the role of Front of House/ Reception role?

• Work hours: Monday - Friday 8.45 am to 5.15pm
• salary of 22,757 per annum
• 25 days annual leave, plus bank holidays and the option to purchase more
• 4% pension scheme

If this sounds like a role you will LOVE, please send your CV to us today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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We are looking for an experienced Health Care Assistant to work within a Community Rehabilitation Centre and Residential Care Home providing personal care and support to people over the age of 65. This service plays a crucial role in supporting individuals who are receiving reablement services to regain their independence and confidence in their daily activities.

SPECIALISM: Rehabilitation, Elderly

SHIFT PATTERNS: Days 07.30-20.00 Nights 20.00-07.30 - shifts available 7 days a week

The chosen candidate will have the opportunity to manage their own shift patterns, with plenty of days and nights to choose from. This role is fully flexible allowing you to work around any commitments, promoting a healthy work life balance.
The Role:

• Assisting with activities of daily living (ADLs) such as bathing, dressing, toileting, and grooming, while promoting dignity and independence.
• Helping clients with mobility aids, transfers, and exercises to improve strength and coordination, aiming for increased independence in movement.
• Providing companionship, active listening, and emotional reassurance to service users undergoing the reablement process, fostering a supportive and empathetic environment.

The Person:

• Caring and compassionate personality, with a passion to help others in a safe manner.
• Initiative to work alone but also a team player.
• Strong communication skills.
• 12-24 month's UK experience working as a Healthcare Assistant or Support Worker in a Health & Social Care role
• Relevant qualification, Level 3 NVQ in Health & Social Care or Care Certificate.

Benefits

• Flexible hours and working pattern
• £150 sign-up bonus
• £250 referral bonus
• Dedicated and experienced one-to-one consultant support
• Competitive rates of pay for temporary and fixed contract work

This role is available for an immediate start please forward your CV as soon as possible to apply.

Proud member of the Disability Confident employer scheme

Your new company

A multinational investment bank based in Central London

Your new role

You will be providing 1st and 2nd line support to all users across the London office.

What you'll need to succeed

• Experience working in IT support roles
• Windows 10
• Office 365
• Recent experience working in the Financial Services industry, preferably within Investment Banking

What you'll get in return

An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

A Behaviour Support Specialist is required to join our team. The Behaviour Support Specialist will play a crucial role in supporting individuals with behavioural challenges, helping them achieve their goals, and promoting a positive and inclusive environment. If you are passionate about making a difference in the lives of others and have a strong interest in behaviour support, we want to hear from you.

· Working with your student on a 1:1 basis either in their home or a suitable venue

· Delivering 2-5 sessions per week - each centred around the needs, specific requirements and interests of your student.

· Each session will last between 3-6 hours and will take place between 9am - 4pm, Monday to Friday. (Days and times are arranged with yourself before placements start) - so work around a timetable to suit your needs.

Key Responsibilities:

· Conduct functional behaviour assessments to identify triggers and develop effective behaviour intervention plans to support the student's learning.

· Implement behaviour support strategies, including positive behaviour supports and crisis intervention techniques to enable the student to enjoy their learning journey with you.

· Collaborate with individuals, their families, and multidisciplinary teams to create and implement personalised behaviour support plans.

· Monitor and collect data on individual progress and make necessary adjustments to behaviour plans.

· Maintain accurate records and documentation related to behaviour support plans and interventions.

· Stay up to date with best practices in behaviour support and participate in ongoing professional development.

Qualifications:

· Previous experience or knowledge of behaviour support or a related field working with vulnerable children or young people with additional needs.

· Strong knowledge of behaviour analysis principles and methodologies.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively with individuals with behavioural challenges and their support networks.

How to Apply: Interested candidates are invited to CV today!

Service: Health and Social Care Partnership

Closing Date: Thursday 4th April 2024

We are seeking to recruit a Social care worker to work in our residential care home/external, they will need to have the right values, attitudes and behaviours with a flexible approach to working alongside our existing team, having worked with adults and dementia would be an advantage.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Applicants should note that:-

• Happy to talk about flexible working arrangements.
• This post is suitable for job share.
• The salary shown is the full time equivalent salary, the actual salary will be paid pro rata for the hours worked.
• The Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013, as amended, applies to this post.
• This post requires Protection of Vulnerable Group (PVG) Membership in relation to working with adults.
• This post requires registration with the Scottish Social Services Council (SSSC).

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is

Helen Rodgers - Unit Manager

Telephone Number: 01369708497

Email: Helen.Rodgers@argyll-bute.gov.uk

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy

Proud member of the Disability Confident employer scheme

Spring into a new career with us!

Are you looking for a rewarding career where you can really make a difference? Or perhaps you are an experienced care professional looking for a change? Agincare has opportunities across the country that could be perfect for you and also add a real difference to the lives of those we support on a daily basis. Care is a vocation, we are looking for people who are passionate about supporting others and will take pride and love in the work they undertake on a daily basis. Interested? Apply today!

What’s on Offer:

Agincare are a proud family run organisation that is proud of its values and the delivery of the highest levels of care to our service users. Working at Agincare brings many benefits including:

• £12.50 per hour weekday, £13.50 per hour weekends
• Welcome bonus - £500
• Refer a friend bonus - up to £500 per referral
• Fully funded training and career development
• Blue Light discount package (superb discounts on travel, leisure, entertainment and more)
• EAP - Employee Assistance Program (offering support for employees and their families)
• Company pension scheme
• Staff appreciation incentives; Internal competitions to win prizes such as vouchers, holidays, extra annual leave.

About the Role:

Location: Forest of Dean, Gloucester and surrounding areas, Gloucestershire, GL14, GL15, GL16, GL17 and surrounding postcodes.

Hours: Full time and Part time available.

Shifts: To include mornings, evenings, weekdays and alternate weekends.

Starting from 7am in the mornings, evening shifts to finish up until 10pm.

Drivers only:

• Must have full driving licence and use of own car
• 0.32p per mile

A typical day in the life of a Care Assistant is to help support our customers in a variety of ways in their own home depending on their needs. This could include, providing personal care, medication management, light domestic duties, preparing meals, shopping & companionship.

About You:

You don’t need to have previous experience or qualifications in care, what’s important is you are passionate and motivated and you want to help in your community. If you want Job Satisfaction and a job where every day is different, our Care Assistant role could be the perfect opportunity for you

GCSP

Job Title

Remote Service Engineer

Job Description

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.