Total 91 Manager level Health / Beauty / Fitness job vacancies in Ipoh,Kuala Lumpur,Johor Bahru

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner. You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work. You will also be required to participate in work groups to drive change in the call centre.

Requirements:

- Bachelor’s Degree with at least 8 years of relevant hands-on operational experience and 2 years of supervisory experience

- Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry

- Prior experience in healthcare industry will be an advantage

- Good project management skills

- Independent, strong team player who can multi-task in a dynamic and fast-paced environment

- Strong communication and interpersonal skills

Reporting to the Deputy Chairman, Medical Board (Continuity Care Disciplines), the Senior / Manager is responsible for strategic planning and driving the development of new care integration initiatives undertaken by the office. The Senior / Manager will also be responsible for seeking out appropriate community and industry partners in support of the development of new care integration initiatives and established programmes undertaken by the office. He/she will collaborate closely with internal stakeholders to communicate population health initiatives and corresponding changes in operational practices, to ensure maximal adoption within the institution.

The roles and responsibilities of the Senior / Manager includes:

• To engage CGH’s internal clinical and operational business units from SingHealth institutions and MOH/AIC to identify care integration needs, conceptualise, develop and implement new initiatives.
• To manage and guide fact-finding, population health database and predictive tool development to enable business units to develop appropriate actionable measures to right site patients to appropriate care setting.
• To monitor established programmes and to work closely with programme managers to ramp up programmes and ensure their continued relevance.
• To identify, engage and build strong partnerships with community healthcare services and partners including Primary Care, SACs, allied health and home nursing services and other relevant social services and community-based organizations.
• To facilitate building of capabilities of primary and community care partners through identification and implementation of key programmes and initiatives. To identify workable operational models to achieve eventual benefit of the patient.
• To identify, engage and build strong partnerships with appropriate and relevant industry partners in seeking novel and financially-viable options of implementing new care integration initiatives.

JOB REQUIREMENTS

a. Educational / Professional Qualifications:

• Bachelor Degree with at least 10 - 12 years relevant experience in healthcare

b. Relevant Experience

• Strong analytical skills with an understanding of financials would be an added advantage
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Able to work in a dynamic and fast paced environment.

c. Personal Characteristics & Behaviours

1. Strong business and strategic acumen
2. Strong communication and interpersonal skills with the ability to get buy-in from stakeholders
3. Team player with the ability to manage cross-functional and institutional relationships
4. Adept at handling complex, ambiguous and challenging situations
5. Excellent organizational and prioritization skills
6. Systematic and meticulous in work

Senior Executive/Assistant Manager, Finance

JOB DESCRIPTION

The candidate will be involved in monthly financial closing, annual budgeting cycle and financial projection activities, as well as provide financial analysis to support the various needs of the company.

You are expected to:

• Perform monthly and year-end financial closing activities and provide analysis of actuals vs budget
• Ensure compliance with NUHS policies, international accounting standards and tax regulations
• Business partnering with internal stakeholders on their annual budget plan, financial projections and Capex management
• Support new systems testing, review of workflows and integrated user acceptance testing when required
• Be a key financial resource, and provide value added support to the business partners in and advise them on operational financial matters
• Support any ad-hoc projects, tasks and new processes when required

Requirements

• Minimum Bachelor of Accountancy degree or equivalent
• At least 3-5 years of relevant working experience
• Possess strong analytical and problem-solving skills
• High degree of initiative
• Organized, motivated and thrive when facing challenges
• Able to work independently and be a team player in a dynamic environment
• Strong communication and interpersonal skills
• Proficient in SAP and MS Office applications such as Words, Excel and Power Point
• Experience working with data visualization tools will be advantageous

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Reporting to the Senior Manager, CGH Population Health Office Deputy Chairman, the Manager is responsible to provide administrative support in the strategic planning and driving the development of new care integration initiatives undertaken by the office. The Manager will also be responsible for seeking out appropriate community and industry partners in support of the development of new care integration initiatives and established programmes undertaken by the office. He/she will collaborate closely with internal stakeholders to communicate population health initiatives and corresponding changes in operational practices, to ensure maximal adoption within the institution.

The roles and responsibilities of the Manager includes supporting the Senior Manager:

• To engage CGH’s internal clinical and operational business units from SingHealth institutions and MOH/AIC to identify care integration needs, conceptualise, develop and implement new initiatives.
• To manage and guide fact-finding, population health database and predictive tool development to enable business units to develop appropriate actionable measures to right site patients to appropriate care setting.
• To monitor established programmes and to work closely with programme managers to ramp up programmes and ensure their continued relevance.
• To identify, engage and build strong partnerships with community healthcare services and partners including Primary Care, SACs, allied health and home nursing services and other relevant social services and community-based organizations.
• To facilitate building of capabilities of primary and community care partners through identification and implementation of key programmes and initiatives. To identify workable operational models to achieve eventual benefit of the patient.
• To identify, engage and build strong partnerships with appropriate and relevant industry partners in seeking novel and financially-viable options of implementing new care integration initiatives.

JOB REQUIREMENTS

a. Educational / Professional Qualifications:

• Bachelor Degree with at least 8 years relevant experience in healthcare

b. Relevant Experience

• Strong analytical skills with an understanding of financials would be an added advantage
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Able to work in a dynamic and fast paced environment.

c. Personal Characteristics & Behaviours

1. Strong business and strategic acumen
2. Strong communication and interpersonal skills with the ability to get buy-in from stakeholders
3. Team player with the ability to manage cross-functional and institutional relationships
4. Adept at handling complex, ambiguous and challenging situations
5. Excellent organizational and prioritization skills
6. Systematic and meticulous in work

Responsibilities :

• Responsible for leading sales teams to reach sales targets. Sales managers are primarily tasked with training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales.
• Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to potential and new customers across products and revenue streams within a business unit.
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Maintain regular communications among team to monitor customer pipeline, tracking against revenue targets, confirming status of re-bookings and escalation of issues
• Deliver assigned Sales campaigns, against accounts, products and revenue target
• Development of brand and industry specific knowledge, including competitor events
• Collaboration with event and marketing teams to develop attraction campaigns
• Liaise with the Event Manager and Sales Operations with regards to available spots on the floor plan
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system
• Manage sales information and customer requirements (via Salesforce) to the Sales Operations and Event teams
• Support Finance in overdue payment collection, resolving bad debt customers and facilitating consistent commission payment process for agents with regular pay runs
• Perform additional responsibilities as assigned.

Highlights

• Bachelor Degree in any discipline
• 2 years of relevant working experience (dental healthcare operations)
• Pleasant disposition, excellent interpersonal and communication (verbal and written) skills
• Strong analytical, people management and problem solving skills
• Ability to work independently and as a team with team leading experience
• Proficient in Microsoft Office applications
• Located at Jurong East

Job Responsibilities:
Manage feedback and complaint cases

• Overseeing the follow up of feedback and complaints on clinical matters
• Overseeing the handling of medico-legal complaints to ensure proper investigation and input from staff concerned and where relevant, seeking views and opinions from specialists.
• Co-ordinate with lawyers, Medical Insurers and where relevant, Dental Officers/Dental Surgeons’ insurers to ensure closure of case, after addressing concerns of patient and family members.

Manage clinical related issues

• Manpower related issues raised by Dental Heads
• Assist in coordination of renovations
• Inventory control
• Procurement
• Coordinate and prepare for DOPEX changeover
• Oral Health Promotion

Policies and Procedures

• Maintain JCI / ISO documents.
• Review and prepare policies, procedures and work instructions for clinical processes in order to facilitate patient safety and quality care.

Prepare and update reports, minutes and presentation slides

• Coordinate meetings (include logistics and booking of venue) and writing of minutes

Dental Intranet

• Maintain and update information on intranet

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will be responsible for the strategic planning and implementation of CPHRI’s various programmes and support the operations of the centre. You will also support the conceptualisation of research and prepare grant proposals. This includes administering and managing the SingHealth Regional Health System centre grant, external funded grants and research grants awarded to CPHRI.

You will oversee research compliance and data governance as well as prepare papers, reports and other documents to update the funders, SingHealth management and other external stakeholders as required. You will be supervising and coaching junior staff. You will plan, organise and manage events such as scientific symposiums, training workshops and other related activities.

Job Requirements

• Bachelor’s Degree in SocialScience, Life Sciences, Biostatistics, Public Health, Epidemiology, HealthEconomics or related academic area with at least 10 years of relevant experience
• Candidates with a PhD would be preferred
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Strong analytical skills and able to work in a dynamic and fast paced environment
• Adept at handling complex, ambiguous and challenging situations
• Team player with the ability to manage cross-functional and institutional relationships

Reporting to the SEA, Business Director, the responsibilities would be:

• Identify, develop and implement the sales and operation strategies align with the Company objectives.
• Manage the P&L including cost management, sales budget and business forecast.
• Supervise and motivate sales team to cope with the dental market and optimize the sales and service performance to achieve the business goals.
• Direct and develop the sales and marketing plan in the Singapore market.
• Identify and develop the SOP and sales materials to ensure the operational efficiency and effectiveness.
• Work closely with the operation team to regularly review the market trends to meet with customers’ need and expectation.

Requirements:

• Degree in any related discipline
• Must have 3+ year of experience in the managerial position and 5+ year of experience in Dental/Medical industry
• Possess strong business sense
• A motivational leader and a good team player
• Passionate about people and able to develop your team along with you
• Possess a customer-oriented mindset
• Strong interpersonal, communication and problem-solving skills
• Good command of written and spoken English and Chinese, Cantonese is an advantage.

What we offered: Birthday leave, Childcare leave, 18 days of Annual leave, Medical coverage, 13th-month salary and competitive incentive scheme

Job Responsibilities*

Primary Responsibilities and Duties (80%)

1. Lead and drive procurement strategies for the department

2. Contract management

• purchase of services from other PHIs

• supply chain management

3. Develop and maintain relationship with suppliers and ALPs

4. Partner with key stakeholders in developing and implementing initiatives and program. This may include NUHS Cluster Lab Medicine initiatives.

5. Manage new laboratory clinical services plan and/or projects as assigned, in conjunction with Lab SME.

6. Participate and contribute to departmental/cluster meetings.

7. Comply with workplace etiquette in line with NUHS core values.

Secondary Duties and Responsibilities (20%)

1. Participate in Licensing and Audit

2. Ensure accidents/incidents are investigated, documented, and reported in accordance with department and hospital policy.

3. Collaborate with other medical institutions regarding inter-laboratory activities as required.

4. Any other duties as required by the HOD and/or RO.

Requirements*

Degree or postgraduate degree

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

1. 10 years of relevant experience preferably in healthcare

2. Procurement experience will be advantageous.

3. Strong communication and interpersonal skills, with the ability to work collaboratively with laboratory staff and other healthcare professionals.

4. Excellent organisational and time-management skills with the ability to prioritise tasks, manage multiple projects simultaneously and meet deadlines.

5. Proficient in MS Office Suite and SAP is desirable.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Responsibilities:

• Assist Clinical HOD(s) and internal/external key stakeholders to plan, develop and implement new care models and clinical services in respective clinical programme(s)/ department(s).
• Support the operations and continuous improvements of clinical services and programmes in inpatient and outpatient settings with respective internal and external stakeholders
• Provide other aspects of Clinical Operations Support including but not limited to: Project Management, Workflow management, IT and System requirement, Financial assessment, Data Collection and Analysis, Resource management including budgetary planning, procurement, Event management & Logistics (on ad-hoc basis) and other administrative/ secretariat responsibilities.
• Translate and communicate the vision, strategic and business plans of the hospital and clinical department(s) to all relevant areas and ensure alignment of goals and objectives.
• Identify opportunities to implement or facilitate strategies with Clinical HOD(s) of the relevant medical specialty as assigned to ensure services meet evolving healthcare needs.
• Create a conducive environment to facilitate open communications and multi-disciplinary teamwork.
• Develop and implement strategies and plans for achieving customer satisfaction.
• Identify and monitor key clinical and operations performances and customer service standards to ensure patients’ satisfaction.
• Ensure adequate resources are provided for services and in alignment with the Hospital’s business and financial objectives.
• Set up programmes to promote continuous improvement and learning, as well as to facilitate auditing and reviewing of services.
• Any other projects and assignments as directed.

Requirements

• Basic degree & Postgraduate degree in hospital and administrative preferred.
• 3 to 5 years of working experience in healthcare or service industry preferred.
• Strong interpersonal and communicative skills.
• Strong team-player, organised and analytical.
• Independent worker, with strong initiative and self-motivation.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Embrace continuous improvements, innovation and changes.
• Proficient in SAP and MS Office applications such as Words, Excel and Power Point

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply

The SingHealth Operation Technology (OpTech) Team provides comprehensive support for Medical Devices and Operation Technology Systems (MDOTS) and SingHealth managed systems. In the face of accelerated digitalisation and the rapid adoption of advanced healthcare technologies such as robotics and AI, the landscape of healthcare consumerism is evolving and the integration of Telehealth with OpTech is a key solution to meet future healthcare demands. The incumbent plays a key role in overseeing the successful procurement, evaluation, and deployment of OpTech-managed projects within SingHealth, ensuring compliance to SingHealth policies and processes.

As the Assistant Manager / Senior Executive (Security and Compliance), Operational Technology, you will be responsible for the following:

• Implement a systemic process to evaluate MDOTS’s vulnerability on an ongoing basis and execute risk mitigation activities.
• Provide essential information to facilitate leadership decisions regarding risk to organisational operations and medical devices across SingHealth.
• Provide consultation and advice to SingHealth Institutions regarding HIM compliance so that agencies can make informed decisions and stay aligned to HIM Security policies and standards.
• Establish processes and framework to means to monitor and track compliance and deviations.
• Oversee regular checks to ensure compliance post implementation and during operations.
• Manage IT incidents related to MDOTS, conducting timely root cause analyses implementing corrective actions, and enforcing them to prevent recurrence.
• Participate in strategic initiatives or ad-hoc projects when required.

Job Requirements

• Degree in Computer Engineering, Computer Science, Information Systems, Business, or equivalent will be advantageous.
• Minimum 4 years of experience in the IT industry, with at least 2 years in an operational IT security or risk management role. Candidates with more years of experience may be considered for the Manager role.
• Experience and knowledge of Healthcare/Gov IT, Security and Procurement policies and best practices is an advantage.
• Certification in CITPM, ITIL, CISSP, CISA, COMIT will be advantageous.
• Highly proficient in cybersecurity and IoT/IoMT and the relationship between them.
• Demonstrate proficiency in problem-solving, analytical thinking, decision-making, and conceptualisation.
• Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
• Self-motivated with initiative and ability to work independently

The SingHealth Operation Technology (OpTech) Team provides comprehensive support for Medical Devices and Operation Technology Systems (MDOTS) and SingHealth managed systems. In the face of accelerated digitalisation and the rapid adoption of advanced healthcare technologies such as robotics and AI, the landscape of healthcare consumerism is evolving and the integration of Telehealth with OpTech is a key solution to meet future healthcare demands. The incumbent plays a key role in overseeing the successful procurement, evaluation, and deployment of OpTech-managed projects within SingHealth.

As the Assistant Manager / Senior Executive (Project and Operations), Operational Technology, you will be responsible for the following:

• Deliver on MDOTS and EMS workplan(s) and ensure successful deployment and operationalisation of new projects within schedule and budget.
• Implement a systemic process to evaluate MDOTS’s vulnerability on an ongoing basis and execute risk mitigation activities.
• rovide essential information to facilitate leadership decisions regarding risk to organisational operations and medical devices across SingHealth.
• Implement activities within and across teams to ensure efficient service delivery and successful achievement of business objectives and security/IT obligations.
• Provide consultation to SingHealth institutions on IT-related issues for MDOTS, enabling agencies to make informed decisions that are aligned with HIM Security policies and standards.
• Participate in strategic initiatives or ad-hoc projects when required.

Job Requirements

• Degree in Computer Engineering, Computer Science, Information Systems, Business or equivalent will be advantageous.
• Minimum 4 years of experience in the IT industry, with at least 2 years in project management, IT infrastructure and systems services delivery. Candidates with more years of experience may be considered for the Manager role.
• Demonstrate excellence in project management, with the ability to effectively manage multiple projects concurrently and deliver them in a timely manner.
• Experience and knowledge of Healthcare/Gov IT, Security and Procurement policies and best practices is an advantage.
• Certification in CITPM, ITIL, CISSP, CISA, COMIT will be advantageous.
• Highly proficient in cybersecurity and IoT/IoMT and the relationship between them.
• Demonstrate proficiency in problem-solving, analytical thinking, decision-making, and conceptualisation.
• Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
• Self-motivated with initiative and ability to work independently.

Need to have work experience..................................................................................................................................................................................................................................................................................

Attachment Description

The trainee will be responsible for the growth of business and will work with their sales team to develop mutually beneficial proposals, negotiate contract terms and communicate effectively with the director/ceo.

Specific Responsibilities

1. Create a growth strategy that prioritizes both monetary gain and client delight.

2. To find new markets and client demands, conduct research.

3.Set up meetings for business with potential customers.

4, Promote the business's goods and services by anticipating or answering the goals of customers.

5. Draft sales contracts while making sure they follow the legal requirements.

6. Maintain records of your purchases, income, bills, etc.

7. Give dependable comments and post-purchase assistance.

8. Create enduring connections with both current and potential clients.

9. Train entry-level employees to become valuable salespeople.

Technical Skills and Competencies

1. Social Media and Email Marketing

2. Lead Generation

3. Product Knowledge Training 4. Communication and Organizational skills 5. Clients Management

6. Customer service

7. Planning and Development

This position is open for mid career individuals (Mature, 40 years and above).

Mid career individuals from any qualification level can apply.

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Assess and identify potential care gap or red flag that inhibits smooth transition from hospital to home and community.
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Initiate conversation and discussion with patient, if required, to understand their available social care support system in order to identify potential care gap post-discharge/ post clinic consultation.
• Trigger earlier intervention and suggest suitable referral to transitional care and community support services to support patient in community and home
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.