Total 79 regional recruitment lead job vacancies in Customer Service category in Kuala Lumpur city center

Senior Service Lead Glasgow– 39 hours per week

£27,000 per annum

We are looking for a Senior Service Lead to join our friendly and welcoming team in Glasgow. You’ll have a really rewarding role working with a great team of people. We deliver creative, dynamic and person centred services providing a range of individualised support to our service users.

The Role

The role will be an even split between operational, administrative and staff management duties and undertaking the responsibilities of a Support Worker.

The Senior Service Lead will report directly to the Registered Locality Manager and will work closely with other senior team members to ensure the delivery of high-quality support services. This comprehensive role requires a compassionate and experienced leader; the role is essential to the continuous improvement and effective operation of our services. We aim to provide the best possible person centred support to adults with autism and learning difficulties while fostering a supportive and professional environment for our staff.

Whilst on rota as a Support Worker you will provide support to our service users. You will help the people we support to live their life the way they want, ensuring they have choice and control over the planning and delivery of their support. You will enable them to reach their potential by providing both physical and emotional support along with encouraging them to develop positive relationships and engage with the community. You will be supporting individuals with a variety of needs: helping with finances, personal care, domestic tasks and medication.

It is important that you uphold and implement our values, policies and procedures and are a positive role model for the staff team. You will regularly conduct supervisions and appraisals to monitor performance, provide feedback and support professional growth. You will ensure the team are up to date on all required training and registrations, assisting where needed to ensure we have a highly effective and well informed workforce.

You will be required to conduct regular health and safety audits across services to promote a safe living and working environment. This will involve identifying and coordinating any required maintenance, reviewing care plans regularly and auditing paperwork against high compliance standards. Part of the role will also involve welcoming new employees into our service. You will greet potential candidates, conducting service tours and if successful provide inductions to equip them with a full understanding of the working environment and role expectations.

Please note the role will require you to be on call on a rota basis. An enhanced Adult PVG application will be required for successful applicants.

Qualifications and Experience


To be a registered member of the SSSC
Level 3 SQV in health and social care
Significant experience in the social care sector
Proven leadership and management experience
Applicants must be drivers with access to their own vehicle due to the large locality we cover


Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Proud member of the Disability Confident employer scheme

＜日本語は英文の後に続きます。＞

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Fixed term contract (契約社員)
• Commuting Allowance : Up to ¥30,000/Month
• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Employee Share Purchase Plan (ESPP)
• Referral program
• Medical check-up
• Company Events

待遇・福利厚生

• 雇用形態：契約社員
• 社会保険完備
• 交通費支給（月額 3 万円を上限とし、オフィスへの出社日数に応じて実費支給）
• 在宅勤務手当（月額上限1万円）
• 有給休暇
• 傷病休暇
• 従業員アシスタントプログラム
• 語学プログラム（日本語／英語のレッスンサポート、資格取得サポート）
• 従業員持ち株会
• 社員紹介制度
• 健康診断（年1回）
• 社内イベント（お花見、BBQ、忘年会などオフラインでのイベントも多数

Organisation/Entity:  Transport For NSW







Job category:  Projects







Job location:  Sydney, NSW, AU,







Job reference number: 







Employment type:  Fixed Term Full-Time







Salary range:  $-$











You want to play a part in making NSW a better place to work, live and travel. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your




... Click here to view more detail / apply for Interface Lead ? Wayfinding (Temporary Opportunity up to 24 months)

We are a leading firm in risk, compliance, investigations, and monitoring, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience. We help clients navigate complex financial regulatory landscapes and manage risks effectively.

Role Overview:
We are looking for a dynamic and motivated Helpdesk Engineer to join our IT team in London. This role is perfect for someone who is team-oriented and thrives in a fast-paced setting.

Responsibilities:

• Onboard and off-board employees and contractors according to specific procedures.
• Set up computers, monitors, and thin terminals.
• Provide desk-side support to resolve user issues and requests.
• Support workstations, laptops, and mobile devices.
• Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
• Manage users, security groups, and computers through Active Directory.
• Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
• Maintain inventory of IT-related equipment.
• Participate in ad-hoc projects.

Requirements:

• Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
• At least one year of IT and desktop support experience.
• Proficiency with Office 365.
• Experience supporting Windows, iOS, and Android devices.
• Strong customer service skills, preferably in a high-volume support environment.
• Solid understanding of Help Desk operations and processes.
• Preferred certifications: A+, Network+, MCP, MCSA, CCNA.
• Knowledge of DHCP, TCP/IP, and DNS.
• Experience with Active Directory management.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This publishing company based in Central London is looking for an Administrator to join their team on a temporary basis. This role is ongoing and is looking to start immediately. This role is a full-time position with all five days in the office from 9am-6pm.
Your new role
The purpose of this role is to assist with the Administrative functions of the office, with duties including:

• Handling the ticket raising system to raise and action any queries
• Handling general administration of the office space, creating security passes etc.
• Resolving queries for internal and external customers and escalating if necessary
• Accurately and efficiently inputting data into systems

What you'll need to succeed
In order to be successful in this role, you will need to have the following skills/requirements:

• Previous Administration experience is essential
• Experience and competency using Google Suite applications is essential.
• Customer-focused with an ability to handle complex situations if required
• High level of attention to detail and able to recognise patterns in data
• Clear written and oral communication skills with the ability to work independently and within a team setting

What you'll get in return
In addition to an industry-competitive hourly rate/salary, you will be given the opportunity to broaden your skill set and experience within the industry. You will be able to grow your network and progress within the corporation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

As the Service Operations and Excellence Lead at Intellect, you will play a pivotal role in shaping the patient experience, ensuring service excellence, and optimising operational performance. Within your scope, you will also oversee the customer support team, ensuring timely and effective assistance to patients and stakeholders, and the care navigation team, ensuring patients receive seamless support in navigating their mental health journey. Additionally, you will lead initiatives to enhance service quality, efficiency, and effectiveness across the organisation, driving a culture of continuous improvement and excellence.

We are seeking a dynamic and passionate individual with a strong background in patient experience, service excellence, and healthcare operations. The ideal candidate will have a proven track record of leadership in a patient-centred care environment, demonstrating exceptional communication, collaboration, and problem-solving skills. They should be dedicated to delivering compassionate care, driving innovation, and fostering a culture of excellence within the organisation. If you are a strategic thinker, results-oriented leader, and advocate for exceptional patient care, we invite you to join our team and make a meaningful impact in the field of mental health.

• Develop and implement strategies to enhance the overall patient experience
• Lead initiatives to gather patient feedback, analyse insights, and drive continuous improvement in service delivery
• Oversee the customer support team, ensuring timely and effective assistance to patients and stakeholders, addressing inquiries, resolving issues, and promoting service excellence
• Manage the care navigation team, ensuring patients receive seamless support in navigating their mental health journey, accessing appropriate services, and coordinating care
• Work on resource allocation and implement effective rostering to ensure 24/7 coverage of support services
• Drive strategic planning for geographical, service, language and capacity expansion 
• Develop and maintain standards for patient communication, education, and engagement to promote positive outcomes and wellness
• Monitor key performance indicators related to time to respond to and resolve a ticket, patient satisfaction levels, service quality, operational efficiency, session conversion rates and patient outcomes, and develop action plans to address areas for improvement
• Lead training and development programs for staff members to enhance their skills in patient-centred care, empathy, service excellence, and continuous improvement
• Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge in service delivery
• Work with cross-functional teams to identify and implement solutions to improve the overall end-user and provider experience, and support initiatives to enhance service quality, efficiency, and effectiveness across all aspects of the organisation
• Drive a culture of service excellence, patient-centred care, and continuous improvement across the organisation
• Develop and refine playbooks and SOPs from end to end, and ensure effective implementation and governance across cross-functional teams 
• Drive metrics insighting and reporting on a regular basis with key stakeholders including the leadership team on key gaps and opportunities for improvement

• Bachelor's degree in healthcare management, psychology, business administration, or related field
• Proven experience in a patient experience, customer service, or operations leadership role, preferably in the healthcare or mental health industry
• Strong understanding of patient-centred care principles, service excellence, and best practices in healthcare service delivery
• Excellent communication, interpersonal, collaboration, and leadership skills
• Ability to analyse data, identify trends, and make data-driven decisions to improve patient outcomes and operational performance
• Knowledge of quality improvement methodologies such as Six Sigma or Lean is a plus
• Passion for mental health advocacy and a commitment to delivering compassionate care and service excellence

• Open to candidates in Malaysia and Philippines

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Job Title: ICT Support Technician

We are seeking an experienced ICT Support Technician to join our team.

Key Responsibilities:
• Provide helpdesk support for all users, including administrative and teaching staff as well as students when required.
• Help troubleshoot and resolve IT issues.
• Assist in maintaining hardware and software asset records
• Real-time in-classroom support when required.
• Assist with installing, upgrading and maintaining ICT resources including hardware, software and physical infrastructure.
• Help with new rollouts, software installation and deployment tasks.
• Assist with the maintenance of technical procedure documentation.
• Maintain equipment in a clean and tidy state.
• Monitor classroom sets of laptops / iPads when necessary.
• Monitor desktops, printers, laptops, iPads, etc., for operational failure.

Essential Criteria:
• Bachelor’s or master’s degree in IT or related field.
• Minimum two years of experience in a similar position
• Excellent communication, leadership, and stakeholder management skills.
• Experience with Microsoft Office 365.
• Experience, confidence, and patience working with users of all skill levels.
• Experience in providing helpdesk and IT system support services.

Desirable Criteria:
• Knowledge of ICT industry trends and technologies.
• Microsoft or Apple certifications.

If you are an experienced ICT Support Technician, please share your CV at: info@magnusrecruitment.com.au.

The Role - Customer Services Assistant - Letchworth Garden City SG6 3JF

Temporary role to start ASAP

Hourly rate £12.07 PAYE (No umbrella payroll)

• Our customer service professionals are the primary relationship with our internal and external customers; either by direct or virtual contact, ensuring customers receive a high-quality customer experience.
• Handling customer enquiries by telephone, letter, social media, email and face to face and logging comments, compliments, and complaints.
• You will be responsible for resolving as many customer enquiries as possible at the point of enquiry, about a variety of different Council services such as Council Tax, Housing, Waste, and Environmental Health, amongst others. The role also involves some administrative tasks.
• You will need to promote the best image of the company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures whilst maintaining the highest level of personal conduct.

The Experience you will bring

• Customer focused.
• Rigorous with a strong attention to detail.
• Able to adapt your speech/voice tone to each situation.
• Able to remain calm under pressure with a high level of resilience.
• Proactive/reactive, reassuring and understanding.
• Able to advise/coach customers.
• Agile and able to embrace constant change with adaptability.
• You will need to have good computer skills and be able to communicate effectively whilst taking accurate and appropriate details on computer systems and navigating computer-based information to resolve enquiries accurately and efficiently.
• Experience in providing customer service solutions across a range of different customers with confidence.
• The ability to multitask, set priorities and manage time effectively.
• Effective, clear, and professional written and verbal communication.
• Ability to analyse a situation, identify a solution and take a decision.

System Implementation Specialist Ideal Profile

Candidates will be the first line of IT support contact, which means they will provide technical support by troubleshooting all IT systems for the clients - on board and office employees.

System Implementation Specialist Key Responsibilities

• Administration and set fundamental settings on Office 365 (Exchange, Azure, Sharepoint)
• Password resets (which include walking users through changing their passwords if needed)
• Installing and setting up different software. (Kernel, and other apps on IPad's)
• Documentation is important, so one important task is maintaining documentation, not only for support purposes, but for learning purposes.
• Following the joiner / leaver process of employees in conjunction with other departments such as HR.
• Support IT backup and investigation procedures including recovery and event logs.
• Configuring IT assets such as laptops and tablets
• Candidate may be involved in adapting or creating procedures bases on his or her experience with users.
• Escalation of issues to the manager
• Troubleshoot TPEs payment devices used at the bars
• Our knowledge grows only by sharing, so you will learn a lot.
• Maintain inventory and tools used for this purpose

Other Preferable Skills:Back or front-end use / knowledge of the tools below will be considered of added value:

• Monitoring tools such as Zabbix or GLPI
• DMS tools such as Box and Sharepoint
• MDM tools such as Airwatch / Intune
• Remote desktop tools such as Teamviewer / Ninja
• ITSM tools such as Jira, Servicenow
• Airwatch / WorkspaceOne Console - iPad Fleet Management
• Trello - Project Management
• AD tools - Azure, Microsoft Office 365 Admin portal

In addition, we will consider the below as a bonus:

• Some business and operational foundation / experience
• Able to travel freely across the EU

Personal Qualities:

• Great interpersonal skills
• Team player
• Resilient
• Perseverant
• Consistent
• Rigorous
• Problem-solving and technical orientated
• Customer care approach
• Proactive

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Disability Services Officer

Job Summary:
We are seeking a skilled and empathetic Disability Services Officer to join our team. The successful candidate will be responsible for working with individuals with disabilities to identify their needs, provide support and resources, and facilitate their access to services and programs. The ideal candidate will have a strong understanding of disability issues, excellent communication and interpersonal skills, and a commitment to promoting inclusion and empowerment.

Responsibilities:
• Work collaboratively with individuals with disabilities to identify their needs, goals, and aspirations, and develop individualized plans to achieve them.
• Provide information, support, and advocacy to individuals with disabilities to help them access services and programs, such as housing, employment, education, and healthcare.
• Coordinate and monitor the provision of services and programs, including identifying and resolving issues, and ensuring that services meet the individual's needs and goals.
• Build and maintain relationships with community partners, stakeholders, and organizations to facilitate collaboration and resource sharing.
• Organize and facilitate training and education sessions for individuals with disabilities, their families, and community members on disability issues, accessibility, and inclusive practices.
• Conduct outreach activities to raise awareness of disability issues and services and to engage individuals with disabilities and their families.
• Maintain accurate and up-to-date records and documentation of client interactions, program activities, and outcomes.
• Participate in training and professional development opportunities to enhance skills and

Essential Criteria
• Certificate III in Individual Support
• Minimum of 2 years of experience working with individuals with disabilities
• Manual handling certificate and experience
• Current First Aid and CPR
• Yellow Card/NDIS worker’s screening check
• Strong understanding of disability issues, including accessibility, inclusion, and the social model of disability.
• Excellent communication and interpersonal skills, with the ability to work effectively with individuals with disabilities, their families, and community partners.
• Basic computer skills and experience with database management and record keeping.

We offer a competitive salary and benefits package. Please send your CV to: info@magnusrecruitment.com.au

- Function as the contact person between SSC APAC and the BPOs/countries you are assigned to from Central Ops  

- Responsible that the BPOs/countries are well-updated with all new process updates, features, and any other information released by the Central Ops team 

- Need to guide and assist the team in order to achieve their chat performance, quality, and other segments based on our OKR 

- Have to ensure we have enough headcount is sufficient daily to cater for the volume of orders & incoming chats 

- Need to analyze the data to see which are the areas that we need more focus on and improve 

- Actively engage with the BPO partners to ensure they are on the right track in achieving the given targets 

- To liaise with the Local Ops. Receive feedback and inputs from them, to come up with action plans accordingly 

- Provide them with targets, a timeline to improve their performance 

- Take accountability when for the performance of the BPO.

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Service Manager to join our team. As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your primary responsibility will be to lead the customer service team in providing exceptional service and support, addressing inquiries, and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

• Lead and inspire the customer service team while creating a productive workplace culture.
• Provide exceptional post-sales support by promptly addressing customer inquiries and issues.
• Manage complaints effectively, ensuring customer satisfaction through creative solutions.
• Build strong customer relationships, consistently exceeding their expectations.
• Conduct customer satisfaction surveys to gather feedback for improving experiences.
• Collaborate with sales, marketing, and operations to enhance the customer journey.
• Identify process improvement opportunities and contribute to customer service policies.
• Maintain accurate customer records, ensuring data integrity and confidentiality.
• Stay updated on product knowledge and industry trends to assist customers effectively.

Qualifications:

• 5-8 years of customer service management experience, preferably in dental or healthcare.
• Minimum 3 years in team leadership with a focus on developing high-performing teams.
• Fluency in Mandarin or Cantonese is essential for effective customer communication.
• Strong leadership, interpersonal, and problem-solving skills with a commitment to customer satisfaction.
• Experience with customer service software and CRM platforms, such as Salesforce.
• Collaborative mindset with excellent organizational skills and attention to detail.

Your new company

International Bank based in London

Your new role

• As Service Desk Engineer, you will be assisting the IT Manager with maintaining the Bank's IT systems.

What you'll need to succeed

• Previous experience working in a 2nd Line Support role within the Financial Services / Banking industry
• Hands on experience working with Windows 10
• Experience working with O365

What you'll get in return

An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

Your new job working as a Reinsurance Client Service Advocate, will be working for a privately-owned Global Lloyd's Broker with offices based around the UK and Worldwide, with their head office based in the City. Your new Brokers has seen the business grow to a headcount of 400 associates globally across 17 locations and who pride themselves on having an entrepreneurial culture that their clients benefit from. Due to continued successful growth within the Reinsurance team, they are looking to recruit a Reinsurance Client Service Advocate to join their expanding Reinsurance Team.

Your new role

Your new job working as a Reinsurance Client Service Advocate is a multi-disciplined technical processing role incorporating Broker Support, processing of Proportional and Non-Proportional accounts, Excess of Loss and Claims and premium processing. You will deal with all classes of business specifically International Property and Casualty, liaising with internal and external clients and carriers on a technical level.
You will have an all incorporating Premium and claims Reinsurance technical role where you will be responsible for Multi-disciplined technical processing, incorporating Premium; Pro rata & Excess of loss claims covering all classes of business as well as Participate in client and reinsurer meetings as required.
In the Broker Support role, you will be required to debroke, risk sign down, prepare and maintain account statistics, provide support in overall servicing of client's account and retention of business and use electronic methods throughout the process.
Other duties will include negotiating claims from initial notice through to settlement and closure, covering complex claims covering all classes of business including XOL reinsurance and binders, reinsurer audit and direct including underwriter rep and have a high level of understanding to complete adjustments pro-actively and in the time frames required to avoid client penalty.
Candidates need to work independently, managing priorities and supporting colleagues and have excellent technical knowledge of the Lloyd's and/or Company Reinsurance market.

What you'll need to succeed

Your previous experience working as a Reinsurance Technician with 5 years + experience of processing Reinsurance Premium and claims will contribute to your success. You will have competency in processing all risks types, proportional, excess of loss premiums and claims, understanding of management concepts, systems and quality assurance, knowledge of Microsoft products and in-depth knowledge of IMR, CLASS, ECF, LORS and ideally Salesforce and Open TWINS. (however not essential)
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET EXPERIENCE WORKING AS A REINSURANCE PREMUM AND OR PREMIUM AND CLAIMS TECHNICIAN

What you'll get in return

Flexible working options available. 3 days a week in the office
You'll be offered a competitive salary of up to c£65,000 plus excellent benefits package. You'll receive support from both Directors and Managers. You'll enjoy working as part of a growing and friendly team.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk