Total 7 job vacancies by Capgemini

Required Qualification & Experience:

• Overall 10+ Yrs of experience in IT with 2 to 3 years in Service Delivery Management.
• Experience in managing application support project Exposure in support framework like ITIL process methodology.
• Good understanding on Incident Management, Change Management & Problem Management Process.
• Experience in proactively managing team to meet SLA based on service contractual clauses Exposure in Ticketing tool to manage reports.
• Excellent communication skills and strong leadership characteristics to connect with people and able to overcome potential conflicts.
• Excellent analytical, problem-solving and synthesizing skills.
• Monitoring of SLAs to ensure adherence and improve the service delivery.
• Responsibility for the scale up/scale down of client environments and corresponding Service Fee calculation (operationalization and evolvement).
• Good Knowledge on creating automation scopes or tools that would help team as well as customer.
• Good Knowledge on Dashboard and Reports.
• Good knowledge on preparing Presentations and Presenting Skills.
• WMS knowledge is an advantage

Roles & Responsibilities:

• Daily connect with users and business stakeholders as per support demand.
• Weekly and monthly report preparation & presentation to customer.
• Lead Zone Monthly Run and Steering Committees​
• Represent run team to the Zone Roll out Program ​
• Co-ordinate activities with business stake holders and conduct internal meetings​ according to requirement
• Lead the Continuous Service Improvements stream: e.g. automation initiatives & business KPI to monitor​
• Ensure quality Management​
• Follow up SLA management​
• Follow up open points and first level of escalation for customer markets​
• Maintain Internal Capgemini Leadership reporting and lead the presentation

Job Summary:

As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware. You will play a crucial role in maintaining a productive and efficient IT environment for all employees.

Key Responsibilities:

1. End-User Support:

· Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.

· Diagnose and resolve hardware, software, and network issues.

· Install, configure, and upgrade computer components and software applications.

· Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

2. Hardware Maintenance:

· Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.

· Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

3. Software Support:

· Install, configure, and update software applications on user devices.

· Troubleshoot and resolve issues related to operating systems and software applications.

· Collaborate with the IT team to deploy software updates and patches.

4. Network Support:

· Assist in the setup and configuration of network devices, such as routers, switches, and access points.

· Troubleshoot network connectivity issues and assist in resolving network-related problems.

· Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

5. Security:

· Implement and enforce security measures to protect systems and data.

· Educate end-users on best practices for security and data protection.

6. Documentation:

· Maintain accurate records of hardware and software inventory.

· Document solutions to common issues for knowledge sharing.

· Preparation and submission of activity reports

7. User Training:

· Conduct training sessions for end-users on basic IT procedures and best practices.

· Provide guidance to users on utilizing IT resources effectively.

· Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

8. Collaboration:

· Collaborate with the IT team to escalate and resolve complex issues.

· Communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

· Minimum of [1-2] years of experience in providing onsite IT support.

· Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

· Proficient in troubleshooting hardware, software, and network issues.

· Strong knowledge of operating systems (Windows, macOS) and common software applications.

· Familiarity with basic network concepts and protocols.

· Experience with ticketing tool (preferably ServiceNow)

· Troubleshooting experience on MS O365 suite

· Incident and management knowledge.

· Excellent communication and interpersonal skills.

· Problem analysis and solving skills.

· Attention to details.

· Team Player.

· Planning and organizing.

· Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

· This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.

· Ability to lift and carry computer equipment.

Responsibility: End to End Handing of Finacle application production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents, Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production. Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils. Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met. Working in a stretch role to take forward production issues from analysis to production fix/deployment Follow Production Support Processes and giving input to strengthen time to time Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production. Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews. Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs Must have Good functional knowledge of FINACLE in interfaces & Payments, Loans (Retail and Corporate), Limits/Collaterals, CASA/ TD & WMS modules. Analyze incidents in Finacle and Customer master systems and providing solution/work around for the issues independently.  Requirements: 7-12 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc) SRE. Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools Automation of manual tasks in a CORE Banking ecosystem Build and maintain Production monitoring and automation solutions Build and implement Service improvements. Identify, measure and report performance trends – SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs Sound understanding of RDBMS / Unix / Cloud/ Large banking applications Strong team player, effective at communicating internationally and used to working closely with remote teams Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java/ Openshift Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance. Present facts and recommendations effectively in oral and written form Pro-active, independent, resourceful, and able to work in a team High attention to detail with focus on understanding the issues with finding solutions Technology Requirements: Hands-on SRE/ Production support experience on Core Banking platforms – Finacle and Customer master systems Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc. Strong transformation and change management experience Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt Operating System - AIX / Linux Cloud platforms. Openshift/ AWS Database – Oracle / Postgres/ EDB, In-memory database - Redis Application Servers – IBM WebSphere, JBoss Middleware technology – MQ, File transfers Eventing systems - Kafka Scheduling software - Tivoli

Job Title: Level 3 Applications Support Engineer Location: Singapore Experience: 5-7 Years We are seeking an experienced Level 3 Applications Support Engineer to join our dynamic team in Singapore. As a seasoned professional with 5-7 years of relevant experience, you will play a crucial role in ensuring the stability and performance of our mission-critical applications. Key Responsibilities: Application Support Expertise: Leverage your deep understanding of Object-Oriented Programming (OOP) languages, particularly Java and Python, to provide comprehensive support for complex applications. Problem Resolution: Investigate and resolve complex technical issues, collaborating with cross-functional teams to ensure timely and effective solutions. Troubleshoot issues related to application functionality, performance, and integration. 24x7 Support Environment: Embrace the challenge of providing non-shift 24x7 support, contributing to the continuous availability and reliability of our systems. Your commitment to ensuring seamless operations is essential for our global business. Incident Management: Act as a point of contact for critical incidents, leading the resolution process and maintaining effective communication with stakeholders. Drive post-incident reviews to identify areas for improvement. Proactive Monitoring: Implement and maintain robust monitoring solutions to identify potential issues before they impact system performance. Take a proactive approach to prevent incidents and enhance overall system stability. Documentation: Create and update comprehensive support documentation, including troubleshooting guides, knowledge base articles, and standard operating procedures. Ensure knowledge transfer within the team. Collaboration and Knowledge Sharing: Foster a collaborative work environment by actively sharing knowledge and insights with team members. Engage in continuous learning to stay updated on industry best practices. Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. 5-7 years of hands-on experience in Level 3 Applications Support. Proficiency in Object-Oriented Programming languages, with a focus on Java and Python. Strong analytical and problem-solving skills. Experience in a 24x7 support environment, with a willingness to work non-shift hours. Excellent communication and interpersonal skills. Proven ability to work effectively in a fast-paced and dynamic team environment. Additional Information: This role is based in Singapore, and we welcome candidates who do not require work visa sponsorship. Join our team and be part of an exciting journey where your expertise will contribute to the success and reliability of our critical applications. Apply now to be a key player in a cutting-edge technology environment to nirzham.shah@capgemini.com

Responsibilities:

• Work with client to ensure the services are seamlessly delivered and committed KPIs are met
• Work with internal project managers to ensure smooth delivery of services and it meets and exceeds the customer demand
• Take ownership of Major incident, establish communication channel with various resolution parties and coordinating with impacted application owners to ensure impact and outage caused by the incident is minimum
• Track the service delivery performance of team and establish a plan to meet customer expectations, and plan for new client demands/KPIs
• Prepare and publish service delivery report to client giving performance details like SLAs compliance, KPIs, RAID log, Release details, etc
• Work with project team to ensure the software currencies and certification are maintained up to date, security compliance maintained
• Come up with improvement plan and actionize it to have continuous improvement on service delivery offering
• Be part of resource management team like coming up with staffing and recruitment plan for upcoming demands, training and mentoring the team
• Suggest and implement cost reduction without sacrificing customer KPIs thru automations, Lean process implementation, Cross skilling, etc
• Build strong relationship with teams and stakeholders of internal and external team, vendor team

Requirement:

• 12+ years of total IT experience
• 6+ years of experience in customer service and business management
• Excellent organizational and leadership skills with strong stakeholder management experience.
• Experience in managing external vendors
• Good understanding on SDLC (Waterfall and Agile), Release, Change and Configuration management.
• Customer service and Leadership
• ITIL Service delivery process
• Good understanding of relevant processes and practices (incident management, change management, request fulfillment, problem management etc.)
• Excellent communication, Project management, Quality control skills
• Excellent verbal and written communication skills.
• Strong experience using ITSM tools (Jira, ServiceNow, etc.)

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Job Description:

We are seeking a highly skilled and motivated Finacle Financial Module Applications Support Engineer to join our dynamic team. As a Finacle Financial Module Applications Support Engineer, you will play a critical role in ensuring the smooth operation and support of our Finacle banking software suite, particularly focusing on the financial modules.

Key Responsibilities:

• Application Support: Provide comprehensive support for the Finacle Financial Module, including troubleshooting and resolving application issues to ensure minimal downtime and maximum efficiency.
• Incident Management: Manage and prioritize incidents reported by end-users or detected through monitoring tools. Collaborate with cross-functional teams to resolve issues within defined SLAs.
• Configuration and Customization: Assist in configuring and customizing the Finacle Financial Module to meet specific client requirements while adhering to best practices.
• Software Updates and Patch Management: Stay updated on the latest releases, patches, and updates for the Finacle Financial Module. Plan and execute software updates, ensuring minimal disruption to operations.
• Documentation: Maintain accurate and up-to-date documentation of configurations, troubleshooting procedures, and support processes to facilitate knowledge sharing and team collaboration.
• Performance Monitoring: Continuously monitor the performance of the Finacle Financial Module and proactively identify areas for optimization and improvement.
• User Training: Provide training and guidance to end-users and internal teams to ensure they can effectively use the Finacle Financial Module.
• Security Compliance: Ensure that the Finacle Financial Module complies with security standards and best practices. Implement security measures and protocols as required.
• Collaboration: Collaborate with cross-functional teams, including developers, business analysts, and quality assurance, to enhance the functionality and reliability of the Finacle Financial Module.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in supporting and troubleshooting the Finacle Financial Module or similar banking software.
• Strong knowledge of banking operations and financial processes.
• Proficiency in SQL, scripting, and programming languages.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
• Attention to detail and a commitment to delivering high-quality results.

Preferred Qualifications:

• Finacle certification or relevant banking software certifications.
• Experience with database management systems (e.g., Oracle, MySQL).
• Familiarity with ITIL or other IT service management frameworks.
• Understanding of cybersecurity principles and best practices.

Role Summary:

• Responsible for transforming production operations by driving product fixes and improving operational efficiency.
• Candidate must be highly motivated and be able to work under pressure.
• They will be responsible to manage and resolve system alerts, complex user support tickets and production incidents.
• They will be required to articulate functional and technical aspects of production issue and collaborate with Business or Engineering teams on efficient solutions or automations.
• They will also help Business Users and Engineers by creating documentation and training them on applications and processes.
• Candidate should be open minded about technology for instance a person has to be versatile to pick up other programming language.

Requirement:

• Senior level Development experience in any technology Java
• Responsible for adherence to Service Level Agreements (SLA) for application support services. Identifying the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix or workaround.
• Strong experienced in various databases
• Should be willing to support the ask is not for full time support but on rota basis
• Open to learn and adapt to available technologies in QISRole Description DB infrastructure uplift Sybase DB2 Technological uplift JAVA JDK PERL TOMCAT etc.
• Support Automation Batch user application support Good
• To have Unix/ Linux knowledge Shell scripting Perl scripting Database knowledge Python application support
• Good To have Linux knowledge Shell scripting Perl scripting Database knowledge Python

Requirements:

• Degree in IT or related field
• 5 years of relevant technical support or DevOps experience
• Strong interpersonal, verbal, and written communication skills
• Strong analytical and problem-solving skills
• Experience in Incident and Problem management
• Experience with SQL (DB2/Sybase), Unix, Java, Autosys, Shell script or Python
• Experience in Financial services industry
• Knowledge of version control and CI/CD tools like GIT, Jenkins etc.
• Experience in working with enterprise scale applications