Job Responsibilities

• Oversee treatment and distribution of water treatment for all exhibits and dolphin pools

• Oversee the project assigned and completion

• Manage day-to-day operations & maintenance

• Ensure all policies and procedures are instituted

• Be accountable and responsible for all operations & maintenance, projects, and financial performance of the department

• Ensuring all plant rooms and equipment meet WSH standards

• Work closely with the Curatorial team on the required water quality to ensure animal health

• Using KPI to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the team’s performance

• Checking that agreed work carried out by contractors has been completed to a high standard

• Responding appropriately and controlling emergency or urgent issues as they arise

Job Requirements

• Experience in Life Support Systems maintenance or aquatic maintenance

• Certificate/Diploma/Degree in mechanical/electrical/pipefitting

• Experience in preventative maintenance

• Ability to work with others to ensure the highest standards are maintained

• Strong and proven management skills

• Able to liaise and work effectively and professionally with other departments

• Able to communicate well at all levels

• Able to give sound advice, and consultations to other departments for local and overseas projects

About the team

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.  Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry.  We apply our expertise in technology, innovation and our business to support Pfizer in this mission. 

The Biopharma, Patient & CDI (BPC) team creates technology solutions for our external customers.  This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites.

Within BPC, the Platform DevOps team are accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external customer types at Pfizer. This includes our Marketing Technology (Martech) platform codenamed “Rosalind”.
 

Rosalind manages the customer data that Pfizer collects from its integrated websites, mobile apps and marketing platforms. We have a range of traditional MarTech as well as journey orchestration, channel and analytics tools. Our platform has evolved over 8 years to send millions of emails and manage billions of customer interactions and events. 

Our mission is to change how customer data is managed, from fragmented implementations to a coherent customer-data ecosystem of services dedicated to the collection and management of profiles, consents and organised data. Our goal is to improve customer experience and especially to improve patient outcomes through intelligent, inventive and compliant use of the data collected as people interact with Pfizer’s customer-facing systems and assets.

Role Summary

We seek a skilled and experienced Principal Engineer to join Rosalind and help deliver our Customer Data Platform services. You will be accountable for technical engineering decisions, solution designs, and delivery, as well as elements of the operation of your assigned services.

In this technical leadership role, you will act as the executor and the visionary behind technical solutions. You will lead teams of between 10 and 25 technical resources to solve complex engineering problems, craft the technical designs and ensure a successful delivery of high-quality products and services from inception to completion. This role requires exceptional technical knowledge, strong management skills, and the ability to collaborate effectively with cross-functional teams while sharing responsibility with other program leads for achieving the desired objectives.

You will also be accountable for delivery of security-and privacy-first capabilities while creating an environment where engineers can do their best work as measured by a quarterly Developer’s Experience survey, and alignment and contribution to the service network and technical engineering standards.

Key Responsibilities

A normal work week consists of leading one or more teams of engineers to deliver and implement technical solutions, following your design approach to meet your assigned program objectives and KPIs. You will also collaborate closely and often with Chief Marketing Office (CMO) Leads, Digital Leads, and Product Owners, to ensure that technical decisions and their implementation align with broader strategic priorities.

You represent engineering in program and stakeholder meetings, as such you’ll need to be able to think on your feet: provide consultation, identify risks based on a variety of factors, and rely on your past experiences to identify potential solutions and develop ballpark estimates.

In many situations you will be working with technology that is new to Pfizer and requires you to learn quickly, be able to read and understand documentation, and architect robust and scalable solutions that align with our business objectives.

Using influence more than authority, you will lead teams of engineers on the implementation of the solution. Individual members of the team are responsible for delivering on their commitments, but the team supports each other. The team pride themselves on the quality of their code, our delivery practices and breadth of our test coverage. You will be expected to document your work.

Key responsibilities for a Principal Engineer are listed below:

Technical Leadership 

• Serve as the top technical authority on projects, making decisions on technology choices, design approaches, solution architecture and implementation.

• Lead and oversee the entire lifecycle excellence of engineering projects, ensuring alignment with architectural vision and adherence to best practices.

• Responsible for maintaining good code quality by promoting and ensuring secure code hygiene.

• Responsible for guiding the correct configuration of SaaS solutions to ensure security and compliance.

• Build a team able to manage change. Take appropriate risks to achieve the desired results, balancing risks to stability and current norms versus the need for constant change, improvement, and simplification.

• Facilitate the conversation between Enterprise Architects, Business Architects, Vendors and Developers, by providing technical clarity on solution(s) to build and code to write, move content from ideation into delivery to move from concept to reality.

Cross-Team Collaboration

• Act as a translator between business stakeholders and technical engineers, to ensure that technical, security and privacy considerations are represented in strategic discussions and business objectives are being met by our solutions.

• Align objectives, dependencies, and schedules across multiple teams to keep teams unblocked, and to ensure seamless projects execution.

• Collaborate with other Principal Engineers, and through the Principal Engineers Forum, to share best practices, quality standards, address improvement areas, and ensure effective communication of information.

• Collaborate with security teams to monitor vulnerabilities, implement defenses, and ensure compliance with security best practices.

• Collaborate with digital operations and support to ensure smooth BAU operations.

Excellence by Design

• Continuously discover, define, architect, deliver, and enable solutions that support program OKRs.

• Offer deep technical expertise, providing insights and guidance, ensuring solutions are secure, compliant, scalable, maintainable, and efficient.

• Advocate for the adoption of best practices, new technologies, automation, and continuous improvement initiatives in both technical and privacy domains.

• Foster a DevOps model of success by building a culture of shared responsibilities and transparency leading to higher quality and quicker delivery of outcomes.

• Stay updated on emerging technologies, industry trends, and best practices, and apply this knowledge to improve engineering processes and drive innovation within the organization.

• Ensure that privacy and security are an integral part of the system design, not merely layered on.

Coaching & Mentorship

• Participate in or lead code reviews, where applicable.

• Provide technical guidance and mentorship to junior and mid-level engineers, facilitate knowledge sharing and taking an active role in supporting the development of the wider team and their careers. Foster a culture of excellence, innovation, and continuous learning within the engineering team.

• Act on Developer Experience (DX) survey findings and feedback from the engineering team members, to drive continuous improvement initiatives to increase the “Ease of Delivery” of the team.

Incident Management & Recovery

• Lead or assist in the response to security incidents, ensuring rapid containment, mitigation, and recovery.

• Lead troubleshooting during operational outages, guiding the team to diagnose and resolve issues quickly.

• Work towards system resilience and implement post-mortem analyses to identify root causes and prevent future incidents.

• Ensure that solutions are designed with data privacy considerations from the outset.

Qualifications and education requirements (include ‘basic’ and ‘preferred’ qualifications / skills)

In order to fulfil the responsibilities listed above, we expect that you possess and demonstrate:

• Extensive experience in software engineering, with a focus on leading complex projects.

• Deep technical expertise from a well-documented background as a senior-level engineer.

• Strong problem-solving and analytical abilities, with a keen attention to detail.

• A broad technical knowledge of digital pharmaceutical sciences platforms and best practices across both user interfaces and back-end systems, as a “jack of all trades”.

• Proven technical leadership skills, mentorship, with the ability to motivate and inspire team members and fellow engineers towards achieving common goals.

• Exceptional interpersonal skills, with the ability to communicate effectively in a matrix environment with geographically distributed resources, and establish strong partnerships with senior non-technical stakeholders, with a talent to explain complex topics simply.

• Ability to influence and work with cross-functional teams to deliver complex projects in accordance with broader strategies.

• Deep understanding of software development methodologies and best practices for implementing principles of privacy & security ‘by design’.

• Understanding of the implications, regulations, and best practices of data handling in the pharmaceutical industry.

• Understanding of the DevSecOps best practices that should be in place, driving an “Everything as Code instead of paperwork” mentality.

• Familiarity with the multiple policies, standards, systems, and organizations within the pharmaceutical industry, to minimize risk of challenges or duplication in implementation.

Qualifications & Education Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• Minimum of 10 years’ experience with increasing responsibility delivering digital solutions, products, and services.

• Professional certifications in engineering leadership are a plus.

• Demonstrable experience operating in a DevOps environment.

• Proven capability handling large scale, enterprise software delivery in a global 24/7 environment.

At a technical level, we are looking for engineers with qualifications and expertise in the following areas:

• Experience driving and participating in technical discovery to architect and deliver solutions that meet program business objectives.

• Systems thinking experience demonstrated by architecting complex solutions that require integrating multiple solutions.

• Demonstrated hands-on experience using AWS services to build real-life large-scaled solutions.

• Understanding of CI/CD practices, RESTful APIs, integration patterns, microservice patterns and other areas of interest to modern software development.

• Excellent experience with API-led development using Postman and Open API 3.0 is a must.

• Excellent experience with Agile team processes, including Scrum and Kanban delivery - we enjoy working with lean methods.

• Experience with the types of process problems that come when trying to build complex, new applications and comfortable when things are uncertain and require problem solving.

• Excellent experience estimating complex technical stories and breaking them down.

• Strong written and spoken English with excellent asynchronous collaboration and communication.

We don't expect you to know everything, but we want people with sufficient experience to do most of the job and who are open to learning new things.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

This is a global role, with vendors largely based in North America. Travel therefore may be required from time to time.  Attendance at meetings in the Eastern US timezone will be required.

Last Date to Apply for Job: 3/27/2024

The annual base salary for this position ranges from $134,300.00 to $223,800.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Information & Business Tech

Develop and maintain effective communication and decision-making systems. Develop and performance manage the large and complex programme plan with clear outcomes / benefits identified and all links and dependencies established, driving recovery and ensuring the national access indicators are met focusing on cancer, diagnostic & surveillance targets for endoscopy patients within agreed organisational recovery action plan timescales and within available budget. In addition, to actively contribute to the drawing up of service budgets related to key projects and related financial initiatives and to be responsible for ensuring budget adjustments are made to achieve programme savings e.g. efficiency improvements of £xK per annum. To establish links with change management leads in other areas to ensure the links and dependencies are identified. To manage the Endoscopy Delivery group, ensuring the chair and other members are briefed to ensure the desired challenge, decision or outcome is achieved at Board meetings Attend monthly internal and external governance meetings Ensure safe and effective surveillance waiting list management and support for clinical validation. Present highly complex, sensitive or contentious information to internal and external groups / boards Assist the Endoscopy team in monitoring and achievement of national and locally agreed standards. This includes JAG accreditation standards, accreditation assessments and annual reviews. Support effective service delivery including planning, identifying budget and procurement of endoscopic equipment. Support the development and use of endoscopy management and clinical information systems to ensure all data is accurate and regular monitoring is in place. Lead on the development and ratification of a long-term Gastroenterology strategy which aligns with and supports the delivery of the wider Trust Strategy. Facilitate regular audit and evaluation of all aspects of the endoscopy service as per the JAG standards ensuring the involvement of staff and patients. The post holder will promote the consistent and effective use of management tools and methodologies through their own work across the Medical Division and with stakeholders across the Trust. The post holder must be able to effectively analysis and interpret performance / demand and capacity data, assess projects, identify areas for collaborative working to inform decision making processes. The post holder will have a key role in maximising the quality and effectiveness of the use of resources available within the service, through the implementation of service and process improvement initiatives.

You will possess excellent organisational skills and be able to lead on bids for new services and mobilise these. You will also be a quick but considered thinker, who is able to flex between dealing with emerging crises and working towards the services long-term aspirations. You will be someone who excels in establishing and developing excellent working relationships with service users, colleagues, partner agencies and stakeholders, and you will be skilled at coordinating moving parts and dealing with ambiguity and nuance. The role is extremely busy and challenging but hugely enjoyable and fun, and you will be made to feel very welcome! If this sounds like the job for you, please contact Lawford Clough, Service Director, for more information on 07970 984832 or at l.clough@nhs.net

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

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Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

You will perform clinical screening and assess suitability of referrals for tissue donation. You will provide support to the tissue recovery team through collection and interpretation of background information, including medical histories and other relevant information on deceased persons. You will liaise with families regarding tissue donation and ensure that the families are well supported throughout the process.

You will be collaborating closely with relevant stakeholders to ensure the timely acquisition of necessary authorisations and consent mandated by legal requirements and ensure strict compliance with required standards throughout the recovery process. You will ensure the distribution of tissues are carried out in accordance with the guidelines by each programme/MOH. You will update the registry for every referral case, collate and disseminate statistical data for the tissue bank as required.

You will participate in activities and outreach efforts aimed at raising awareness about tissue donation among the general public and be involved in transplant tissue bank education for healthcare professionals, students (medical, nursing, and allied health) and overseas visitors. You will also assist with maintaining the Standard Operating Procedures and guidelines that comply with established legal frameworks and accreditation bodies, as well as participate in research related to tissue transplantation.

Requirements:

• Bachelor’s Degree in Psychology, Social Work, Nursing, Healthcare, Life Sciences or equivalent, preferably with 1 to 2 years of working experience. Fresh graduates are welcome to apply.
• Demonstrate the ability to work independently with strong interpersonal skills, initiative, and a pleasant disposition.
• Ability to manage a multidisciplinary team within a time-sensitive environment.
• Willingness to be on-call on a rotational basis.

Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.

Network accountability

• Over 15 APAC DCs & Postponement Centers: Multiple models from J&J run to 3PL partnership
• Over 6 Customer Service Call Centers: Supporting all direct market languages.

Lead multiple teams across multiple countries

Budget accountability, SG&A and COGS

• Lead multiple Associate Director roles, plus~10 managers, site Supervisors, professionals supporting inventory, analytics, projects/portfolio. 300+ J&J/Contract/3PL operatives – DC network and Customer Service Centers

Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver

• Operations, Facilities, Crisis Mgmt., Business continuity, X-functional projects. NPI’s, Promotions, New Business model support
• Establishes and implements customer service standards, ensuring customers receive the best service possible. Maintains and improves customer goodwill during service periods. Develops policies and procedures covering the order fulfillment process, general correspondence, and resolution of inquiries. Drives continuous Improvement within the function for Operational efficiency, Service, Capacity, Cost, and Talent.
• Ensures adherence to all Regulatory, Safety, Environmental and SOX compliance requirements and departmental objectives.

Key Responsibilities:

• Significant engagement into the Commercial leadership structures representing Deliver.
• Accountable for operational metrics including OTIF-D, Answer Rate & Cost Targets
• Support Business Planning (DELIVER SG&A & COGS)
• Accountability in embedding DELIVER in the IBP processes and regional STEM. Operational Orchestration, e.g. lead time visibility E2E
• Feed Customer Insights into E2E SC solution building
• 3PL partner management
• Portfolio management for APAC Vision franchise. Drive large scale APAC programs (Network Optimization, Local Product Compliance, Digital Transformation)
• Bring functional business insights and analytics from Deliver to the E2E segment SC
• Lead and develop an organization across Analytics and E2E Integrator functions, by empowering successful teams to engage in E2E collaboration and solutions with partners.
• Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks
• Ensure Safety & Compliance

Requirements

• BA/BS, advanced degree preferred and a minimum of 10 years business experience. Prior experience in project management is required.
• Health Care experience is a must have
• Knowledge of laws, regulations, and industry standards for covered geography a plus.
• 8+ years Leadership experience.
• 5+ years Distribution, Transportation, or similar SC experience.
• 3+ years customer service experience, or similar.
• Strong written, oral English and interpersonal abilities. Multiple languages is a plus.
• Deliver Experience with Operational Expertise and E2E Supply Chain Experience a plus

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

Reporting to the Customer Insights Lead, the person in this role will lead a team responsible for all global market research efforts for pipeline oncology assets by providing unbiased, objective, in-depth insights to inform business decisions, including tumor strategies and pivotal go/no-go decisions.

The Director will provide strategic oversight of multiple oncology pipeline assets and is a thought partner to cross-functional leadership teams, including leaders of Commercial Strategy and Innovation, Medical Affairs, Program Leadership, Clinical Development, Global Market Insights, Global Value and Access and others. Through primary and secondary market research and analysis, she/he will provide guidance to her/his team to support the full spectrum of insights and research needs of the organization and works to embed an external market point-of-view into the strategic direction of portfolio oncology pipeline prioritization and planning.

This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Customer Insights colleagues that are constantly helping drive the business through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.

ROLE RESPONSIBILITIES

Role definition and Key Accountabilities include, but are not limited to:

Market Research

• Lead with a strong understanding of all types of primary market research techniques, both qualitative and quantitative, to fulfill organizational insight needs:

• Formulate business questions, design research to answer them, and collect and assess data.
• Identify implications, develop presentations with clear story lines, integrating new data and existing team knowledge and communicating key insights and recommendations.
• Effectively present insights to various stakeholders.
• Collaborate with other insights and analytics leaders to help synthesize all available information to produce a comprehensive point of view and deliver clear and actionable recommendations
• Experience with oncology secondary data sources (e.g. patient claims, EMR, sales, etc) to triangulate with market research information and inform opportunity assessment

• Support strategic decision making across functional areas.

• Work with across-functional leaders and stakeholders from a wide variety of functions, such as Commercial Strategy and Innovation, Clinical Development, Business Development, Medical Affairs, Research, Therapeutic Area teams, to understand strategic issues.
• Provide a holistic, objective and analytical viewpoint of the market opportunities through ongoing situation analysis and superb understanding of market dynamics, customer and stakeholder needs, and competitive activities.
• Drive strategic thinking and serve as a market insights leader to the US or Global product teams by answering key business questions to define commercial strategies and tactics and drive investment decisions

• Identify informational gaps within the Customer Insights team and cross-functional teams, and plan and coordinate efforts to address those gaps.  Project examples include, but are not limited to, the following:

• Evaluation of target product profiles through qualitative market research with physicians
• Quantitative market research to assess potential product market shares given current and future market dynamics
• Use of syndicated databases to assess market size, treatment patterns, and competitive landscape

• Lead dialogue with local and global analytical teams to adapt global strategies to the local markets.
• Experience and ability to work cross functionally with Legal, Compliance, and Drug Safety to ensure best practices are followed and audit preparedness as necessary.

Team Leadership

• Build, manage, coach a team of direct reports, prioritizing their focus and efforts on an ongoing basis to meet dynamic needs of the large organization, coordinating with internal stakeholders and corporate alliance partners, where applicable
• Contribute to the advancement of Customer Insights capabilities and seek to share knowledge and expertise with other colleagues.
• Lead alignment with other insights analytic functions to ensure cohesive activities with our stakeholders and facilitate best practice sharing.

Vendor/Offshore Resource Management

• Develop, commission and contract innovative complex and impactful research through preferred vendors
• Create and manage budgets associated with assigned activities
• Direct workload of flexible staffing resources and identify the need for changes in flexible resources
• Be accountable for continuous improvement, as well as the identification/ utilization of new capabilities to maximize the competitive advantages of the business
• Accountable for meeting compliance and Corporate SOP obligations of all Primary Market Research projects

REQUIRED BASIC QUALIFICATIONS

• 10+ years of professional experience, with 7+ years in analytics or consulting roles
• Extensive experience and knowledge in quantitative and qualitative market research methodologies
• Understanding of pharmaceutical development and commercialization process, as well as industry competitive dynamics
• Ability to effectively manage multiple competing priorities under ambiguity and uncertainty, and act without having the total picture; outstanding project, budget and vendor management skills, and ability to solve operational problems.
• Demonstrated success defining business information and insight needs and translating those to specific deliverables; understanding of biopharmaceutical commercial market data sources
• Ability to assess and direct vendor technical capabilities and manage risks in the analytic process
• Ability to be flexible, prioritize multiple demands, deal with ambiguity, and lead teams through complex and challenging cross-functional projects
• Strong understanding of legal and regulatory environment in pharmaceutical promotions, and pharma industry guidelines.
• Outstanding interpersonal skills, and excellent verbal and written communication skills.
• Ability to hire and develop direct reports.
• Comfort with senior management and knowledge of senior management though processes; ability to speak their language and address their needs.

PREFERRED QUALIFICATIONS

• Prior managerial experience
• Healthcare and Pharmaceuticals industry experience
• Prior oncology knowledge and experience

OTHER SKILLS

• Strong MS Excel and PowerPoint skills
• Proven ability to act as a strategic partner with the capacity to quickly establish relationships of trust, credibility, and be seen as a driving partner to commercial clients

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

20% Travel Expected

Relocation support available

Work Location Assignment:  North America - Any Pfizer site

ADDITIONAL DETAILS

• Last date to apply for Job: March 23, 2024.

The annual base salary for this position ranges from $161,600.00 to $269,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Marketing and Market Research

The must haves for you to be considered for this role: Registration with a recognised approved body AND relevant qualification Previous experience working with Autism and/or Learning Disabilities Strong leadership skills If youre someone who shares our passion for excellence and care, join us and lets be outstanding together. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Emma Mapes on: 07815485222 or email: Emma.Mapes@berkshire.nhs.uk wholl be delighted to help. We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

• Various Location (Near Home)
• Monday to Friday, 8.30am to 6pm
• Salary - $2,500 - $3,500 (Based on experience)
• Attractive Benefits: AWS, VB, Medical Benefits and more
• Training provided

Overview:

Join a dynamic team committed to enhancing the well-being of seniors in our community. We are actively seeking a passionate and dedicated Programme Associate for our Active Ageing Centres Client. If you have a genuine interest in making a positive impact on the lives of seniors, we invite you to be a part of the mission.

Responsibilities:

• Promote eldercare services and programs offered by our Active Ageing Centres.
• Conduct or support active ageing initiatives, encouraging senior participation in community screening assessments, organizing and implementing programmes, providing befriending services (including home visits), and monitoring vital signs.
• Coordinate care and support services through internal referrals or external agencies when necessary.
• Provide assistance to seniors during outreach events and programmes.
• Perform administrative tasks, including data entry, record-keeping, and timely and accurate report submissions.
• Flexibility to perform additional duties and work during weekends or outside regular office hours.

Qualifications:

• Minimum GCE 'A' level or Diploma.
• No experience required as training will be provided
• Proficient with Microsoft Office Application.
• Ability to work independently and collaboratively as a team player.
• Genuine interest in engaging with seniors in the community.
• Strong interpersonal and communication skills.
• Pleasant, proactive, and highly accountable for assigned work.

How to Apply:

If you are excited about making a difference in the lives of seniors and meet the qualifications outlined above, we would love to hear from you. Please send in your application by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Key Responsibilities

• Care for the well-being and safety of elderly clients [at all times] in the Senior Care Centre
• Prepare and conduct programme activities for elderly clients
• Organize social and recreational group excursions
• Update Individual Care Plans and relevant records daily
• Support caregivers and volunteers in caring for clients

Requirements

• Advanced/Higher/Certificate in Community & Social Service [Senior Care Services] or WSQ Higher Certificate in Healthcare Support [Nursing care]
• Competency in eldercare service with at least 2 years working experience in an eldercare institution
• Good communication and interpersonal skills
• Possess a passionate disposition to care for elderly clients
• Be able to engage comfortably with elderly clients
• Be able to prepare and conduct care programmes for seniors; e.g. daily news chats/cooking therapy/art & craft/singing sessions/dancing, reminiscence therapy; etc.

Please send your resume in MS WORD apply via APPLY NOW indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

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Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

We have an exciting opportunity for an inspirational leader to join our team in Kent and Medway NHS Social Care Partnership Trust (KMPT) as Service Director for Acute Services.

Our focus is on supporting committed and compassionate leadership which enables a culture of quality improvement where everyone has a voice and where service users, carers and staff collaborate to have a direct impact on the things that matter most.

KMPT have transitioned to a directorate leadership model where community services are geographical aligned with our Health Care Partners and acute services are managed within one directorate. The directorates are led by a Service Director and Clinical Director working in partnership with operational and clinical leaders. Our operating model represents the shift to local delivery supported by collective commitment to learn together and continually improve.

Our Acute Director role covers a portfolio of inpatient services across four sites, Thanet, Canterbury, Maidstone and Dartford. The Directorate is responsible for 15 acute psychiatric wards, 1 Psychiatric Intensive Care Unit and Places of Safety. The post holder will be a visible leader who is responsible for operational planning and delivery across the directorate including the successful implementation of change / transformation programmes.

The post holder is expected:
• To be accountable for the delivery of KMPT strategy through the development of robust business plans, the setting of relevant operational targets, and for the delivery of its activities within agreed budgets and to agreed standards.
• To lead, with the Clinical Directors and Heads of Nursing & Quality the effective working of governance structures, roles and responsibilities based on multi-disciplinary approaches with an emphasis on collaborative leadership and team working.
• To ensure there are effective relationships with all Service Directors to support our work with place-based partners including third sector organisations, local authorities and other external stakeholders.
• To ensure there are mechanisms in place to involve key stakeholders in all aspects of service planning and delivery, to develop culturally sensitive services and to ensure fair access to services irrespective of gender, sexuality, religion, culture, race or disability

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

We Offer:
• An opportunity to make a real difference in the lives of others.
• Annual leave allowance starting at 27 days per year (when working full time) + Bank holidays
• Access to the fantastic NHS pension scheme.
• Eligibility for the Blue Light Card

This role is fundamental in achieving success through our improvement journey and needs someone who is skilled at building and sustaining internal and external relationships with key stakeholders.

Key Responsibilities:
• Leadership:
• Visibility: Ensure strong leadership presence within the services.
• Knowledge: Possess thorough knowledge of the services and related portfolio areas.
• Ethics: Uphold the Trust's values, behaviours, and standards, setting an exemplary example for others.
• Accountability: Challenge unacceptable behaviour and hold individuals accountable.
• Service Management:
• Effectiveness: Lead and manage services with a focus on efficiency, safety, high quality, and continuous improvement.
• Quality: Be passionate about delivering exceptional mental health and learning disability care.
• Outcomes: Ensure services are working towards and achieving outstanding mental health care results.
• Compliance: Adhere to the NHS Code of Conduct for NHS Managers, demonstrating high professional standards and accountability
• Passion for improving mental health services and delivering high-quality care.
• This position provides an opportunity for a highly motivated and experienced individual to play a significant role in leading and improving mental health services within the Trust
• Undertakes workforce redesign including formal consultations as required.
• Represent the organization at stakeholder meetings/forums.
• As required take a leadership role in a trust-wide Programm

Reporting directly to the Chief Operating Officer, this role has responsibility for the day-to-day management of all the services within the directorate through the clinical staff and managers. This includes staff management, strategy implementation, service delivery and improvement, clinical governance, financial control, and delivery.


This advert closes on Monday 1 Apr 2024

Proud member of the Disability Confident employer scheme

Job Responsibilities

1. Product strategic planning:

a. Study market demand and customer feedback and formulate strategic plans for SaaS products.

b. Coordinate product development and release plans to ensure timely delivery of high-quality products.

2. User experience management:

a. Be familiar with user interfaces to ensure the product is easy to use and intuitive, and conduct product improvement for user experience.

b. Analyse user behavior and provide improvement suggestions to increase user satisfaction and retention rates.

3. Data analysis and monitoring:

a. Use internal and external Business Intelligence (BI) tools to monitor key performance indicators.

b. Analyse user behavior data and provide targeted suggestions for product improvement.

4. Marketing and communication:

a. Plan and coordinate online and offline marketing activities, including participation in industry exhibitions and cooperative promotions.

b. Develop and execute promotion strategies to increase brand awareness and online presence.

5. Customer relationship management:

a. Establish active interactions with customers, understand their needs, and ensure the best use of products by customers.

b. Review customer satisfaction surveys and take measures to improve user experience.

6. Teamwork:

a. Work with the product development team to communicate market needs and user feedback to ensure that the product meets market standards.

b. Work with the marketing team to provide product knowledge training and support sales activities.

7. Market trend analysis:

a. Track industry trends and competitor dynamics and provide timely market intelligence.

b. Analyse competitors’ product strategies and provide countermeasures.

8. Report directly to the General Manager and maintain close cooperation with the marketing department and product team.

9. Lead the Customer Sucess team to formulate product operation systems, strategies, operation manuals and other documents, and supervise their implementation.

Job Requirements

Job requirements:

1. Educational qualifications and experience:

a. Bachelor's or master's degree in business management, marketing, computer science or other related majors.

b. 8-10 years product operation experience in the SaaS field and have successful product promotion experience.

2. Skills:

a. Excellent project management and execution skills, proficient in using project management tools such as Jira, Trello, etc.

b. Excellent communication and coordination skills, including technical communication and coordination with the development team.

c. Advanced ability to analyse and interpret data, proficient in using SQL or other data analysis tools is a plus.

d. Be familiar with the SaaS industry and related technologies and understand cutting-edge technologies such as cloud computing and artificial intelligence.

3. Characteristics:

a. Ability to think innovatively and solve problems and have successful experience in product improvement and innovation.

b. Highly responsible and self-motivated, able to maintain high efficiency in a fast-paced work environment.

c. Sensitive to market trends and competitive environment, able to quickly adapt to changes.

d. Good teamwork spirit.

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams. It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives. This role requires a blend of leadership, strategic vision, financial acumen, and cross-functional collaboration to achieve organizational goals while ensuring adherence to compliance and risk management standards.

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.

Responsibilities:

1.    Financial Management:
•    Manage contact center expenses to achieve or exceed net income goals while maintaining operational excellence.
•    Develop and implement cost-saving strategies without compromising service quality or customer experience.

2.    Service Level Agreements (SLAs) Management:
•    Establish accountability for meeting or surpassing SLAs related to customer service metrics, response times, and resolution rates.
•    Oversee performance monitoring results and action plans to ensure SLAs are consistently met or exceeded.
•    Engage with client services teams to deliver on client expectations and address any concerns or issues proactively.

3.    Strategic Direction and Goal Setting:
•    Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives.
•    Develop and implement initiatives to enhance efficiency, reduce costs, and improve customer experience across all touchpoints.

4.    Cross-Functional Collaboration:
•    Collaborate with stakeholders across the organization to identify opportunities for cost reduction, process optimization, and enhancement of customer experience.
•    Lead or participate in cross-functional projects aimed at achieving organizational goals and improving operational efficiency.

5.    Vendor Management:
•    Oversee call center vendor relationships, including onshore, nearshore, and offshore services, to ensure delivery of expected results within budget constraints.
•    Set expectations, monitor performance, and foster long-term partnerships with vendors to drive operational excellence and cost efficiency.

6.    Payment Strategy:
•    Develop and execute payment collection strategies to meet or exceed client expectations while minimizing risk and portfolio losses.   

7.    Compliance and Risk Management:
•    Ensure all activities and practices adhere to compliance policies, and contract and regulatory requirements, minimizing risk exposure for the organization.
•    Support audit-related activities and client visits , providing necessary information and documentation as needed.

8.    Continuous Improvement and Best Practices:
•    Stay informed of industry best practices and trends, evaluating and implementing strategies that benefit the business and enhance operational efficiency.
•    Foster a culture of continuous learning and improvement, promoting the adoption of best practices and innovative solutions.

9.    Training and Culture Development:
•    Oversee the effective training of all new contact center associates, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service.
•    Create and foster a culture that aligns with Nelnet's core values, promoting teamwork, accountability, and a customer-centric mindset.
 

Qualifications:
•    Bachelor's degree in Business Administration, Management, or equivalent experience needed.  
•    10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
•    Strong leadership and strategic planning skills, with the ability to set direction, drive change, and inspire teams to deliver results.
•    Excellent communication, negotiation, and relationship-building skills, with the ability to collaborate effectively across departments and with external partners.
•    In-depth knowledge of compliance standards, risk management practices, and industry regulations related to customer service, diligence and first party post default recovery , and vendor management.
•    Experience managing vendor relationships and outsourcing partnerships, including offshore and nearshore services.
•    Proficiency in data analysis, financial management, and project management tools/software.
 

This position is based in office at our Headquarters in Lincoln, NE

Salary Range: $140,000- $175,000 DOE

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

This role is responsible for the execution of marketing initiatives for the Affluent and High-Net-Worth segment. This entails continual optimisation of customer touchpoints, improvement in customer experience and delivery of best in class initiatives under the Affluent and HNW loyalty programme.

Success in this role is centred on strong collaboration with Distribution Channels, Operations, Legal and Compliance and Technology team to offer best in class support for the sales force and data-driven engagement for the customers.

Job Responsibilities:

• To execute initiatives that strengthens the Affluent and HNW Loyalty Programme
• Optimise customer experience across the different touchpoints
• Optimise the effectiveness of communications, both digitally and non-digitally, to drive customer lifetime value by increasing the recency, frequency and value of interactions with customers
• Develop high quality customer communication based on data to develop insights and incremental customer loyalty
• Work with Technology Team to develop best in class capabilities to effectively connect with our customers across all stages in their customer journey via the customer app
• Support the Wealth Centre Manager in day to day operations
• Collaboration with enterprise-wide stakeholders in delivering outcomes to drive the HNW business

Job Requirements:

• Minimum 3 years of consumer or partner marketing experience in financial institution/ insurance industry
• Strong experience in engagement roles, with experience gained in leading financial institution/ insurance industry. Experience in managing High-Net-Worth Segment is an advantage.
• Experience in developing targeted customer communications, including development of creative briefs, conceptualising creative concepts and managing creative agency
• Good foresight in selecting partners to collaborate with to drive optimal outcome
• Self-starter with sense of urgency, ability to work without close supervision and positive attitude
• Strong communication and interpersonal skills to work with people at all levels and influence people from diverse cultural background