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At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation and our business to support Pfizer in this mission.
The Biopharma, Patient & CDI (BPC) team creates technology solutions for our external customers. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites.
Within BPC, the Platform DevOps team are accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external customer types at Pfizer. This includes our Marketing Technology (Martech) platform codenamed “Rosalind”.
Rosalind manages the customer data that Pfizer collects from its integrated websites, mobile apps and marketing platforms. We have a range of traditional MarTech as well as journey orchestration, channel and analytics tools. Our platform has evolved over 8 years to send millions of emails and manage billions of customer interactions and events.
Our mission is to change how customer data is managed, from fragmented implementations to a coherent customer-data ecosystem of services dedicated to the collection and management of profiles, consents and organised data. Our goal is to improve customer experience and especially to improve patient outcomes through intelligent, inventive and compliant use of the data collected as people interact with Pfizer’s customer-facing systems and assets.
We seek a skilled and experienced Principal Engineer to join Rosalind and help deliver our Customer Data Platform services. You will be accountable for technical engineering decisions, solution designs, and delivery, as well as elements of the operation of your assigned services.
In this technical leadership role, you will act as the executor and the visionary behind technical solutions. You will lead teams of between 10 and 25 technical resources to solve complex engineering problems, craft the technical designs and ensure a successful delivery of high-quality products and services from inception to completion. This role requires exceptional technical knowledge, strong management skills, and the ability to collaborate effectively with cross-functional teams while sharing responsibility with other program leads for achieving the desired objectives.
You will also be accountable for delivery of security-and privacy-first capabilities while creating an environment where engineers can do their best work as measured by a quarterly Developer’s Experience survey, and alignment and contribution to the service network and technical engineering standards.
A normal work week consists of leading one or more teams of engineers to deliver and implement technical solutions, following your design approach to meet your assigned program objectives and KPIs. You will also collaborate closely and often with Chief Marketing Office (CMO) Leads, Digital Leads, and Product Owners, to ensure that technical decisions and their implementation align with broader strategic priorities.
You represent engineering in program and stakeholder meetings, as such you’ll need to be able to think on your feet: provide consultation, identify risks based on a variety of factors, and rely on your past experiences to identify potential solutions and develop ballpark estimates.
In many situations you will be working with technology that is new to Pfizer and requires you to learn quickly, be able to read and understand documentation, and architect robust and scalable solutions that align with our business objectives.
Using influence more than authority, you will lead teams of engineers on the implementation of the solution. Individual members of the team are responsible for delivering on their commitments, but the team supports each other. The team pride themselves on the quality of their code, our delivery practices and breadth of our test coverage. You will be expected to document your work.
Key responsibilities for a Principal Engineer are listed below:
Technical Leadership
Serve as the top technical authority on projects, making decisions on technology choices, design approaches, solution architecture and implementation.
Lead and oversee the entire lifecycle excellence of engineering projects, ensuring alignment with architectural vision and adherence to best practices.
Responsible for maintaining good code quality by promoting and ensuring secure code hygiene.
Responsible for guiding the correct configuration of SaaS solutions to ensure security and compliance.
Build a team able to manage change. Take appropriate risks to achieve the desired results, balancing risks to stability and current norms versus the need for constant change, improvement, and simplification.
Facilitate the conversation between Enterprise Architects, Business Architects, Vendors and Developers, by providing technical clarity on solution(s) to build and code to write, move content from ideation into delivery to move from concept to reality.
Cross-Team Collaboration
Act as a translator between business stakeholders and technical engineers, to ensure that technical, security and privacy considerations are represented in strategic discussions and business objectives are being met by our solutions.
Align objectives, dependencies, and schedules across multiple teams to keep teams unblocked, and to ensure seamless projects execution.
Collaborate with other Principal Engineers, and through the Principal Engineers Forum, to share best practices, quality standards, address improvement areas, and ensure effective communication of information.
Collaborate with security teams to monitor vulnerabilities, implement defenses, and ensure compliance with security best practices.
Collaborate with digital operations and support to ensure smooth BAU operations.
Excellence by Design
Continuously discover, define, architect, deliver, and enable solutions that support program OKRs.
Offer deep technical expertise, providing insights and guidance, ensuring solutions are secure, compliant, scalable, maintainable, and efficient.
Advocate for the adoption of best practices, new technologies, automation, and continuous improvement initiatives in both technical and privacy domains.
Foster a DevOps model of success by building a culture of shared responsibilities and transparency leading to higher quality and quicker delivery of outcomes.
Stay updated on emerging technologies, industry trends, and best practices, and apply this knowledge to improve engineering processes and drive innovation within the organization.
Ensure that privacy and security are an integral part of the system design, not merely layered on.
Coaching & Mentorship
Participate in or lead code reviews, where applicable.
Provide technical guidance and mentorship to junior and mid-level engineers, facilitate knowledge sharing and taking an active role in supporting the development of the wider team and their careers. Foster a culture of excellence, innovation, and continuous learning within the engineering team.
Act on Developer Experience (DX) survey findings and feedback from the engineering team members, to drive continuous improvement initiatives to increase the “Ease of Delivery” of the team.
Incident Management & Recovery
Lead or assist in the response to security incidents, ensuring rapid containment, mitigation, and recovery.
Lead troubleshooting during operational outages, guiding the team to diagnose and resolve issues quickly.
Work towards system resilience and implement post-mortem analyses to identify root causes and prevent future incidents.
Ensure that solutions are designed with data privacy considerations from the outset.
In order to fulfil the responsibilities listed above, we expect that you possess and demonstrate:
Extensive experience in software engineering, with a focus on leading complex projects.
Deep technical expertise from a well-documented background as a senior-level engineer.
Strong problem-solving and analytical abilities, with a keen attention to detail.
A broad technical knowledge of digital pharmaceutical sciences platforms and best practices across both user interfaces and back-end systems, as a “jack of all trades”.
Proven technical leadership skills, mentorship, with the ability to motivate and inspire team members and fellow engineers towards achieving common goals.
Exceptional interpersonal skills, with the ability to communicate effectively in a matrix environment with geographically distributed resources, and establish strong partnerships with senior non-technical stakeholders, with a talent to explain complex topics simply.
Ability to influence and work with cross-functional teams to deliver complex projects in accordance with broader strategies.
Deep understanding of software development methodologies and best practices for implementing principles of privacy & security ‘by design’.
Understanding of the implications, regulations, and best practices of data handling in the pharmaceutical industry.
Understanding of the DevSecOps best practices that should be in place, driving an “Everything as Code instead of paperwork” mentality.
Familiarity with the multiple policies, standards, systems, and organizations within the pharmaceutical industry, to minimize risk of challenges or duplication in implementation.
Qualifications & Education Requirements
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Minimum of 10 years’ experience with increasing responsibility delivering digital solutions, products, and services.
Professional certifications in engineering leadership are a plus.
Demonstrable experience operating in a DevOps environment.
Proven capability handling large scale, enterprise software delivery in a global 24/7 environment.
At a technical level, we are looking for engineers with qualifications and expertise in the following areas:
Experience driving and participating in technical discovery to architect and deliver solutions that meet program business objectives.
Systems thinking experience demonstrated by architecting complex solutions that require integrating multiple solutions.
Demonstrated hands-on experience using AWS services to build real-life large-scaled solutions.
Understanding of CI/CD practices, RESTful APIs, integration patterns, microservice patterns and other areas of interest to modern software development.
Excellent experience with API-led development using Postman and Open API 3.0 is a must.
Excellent experience with Agile team processes, including Scrum and Kanban delivery - we enjoy working with lean methods.
Experience with the types of process problems that come when trying to build complex, new applications and comfortable when things are uncertain and require problem solving.
Excellent experience estimating complex technical stories and breaking them down.
Strong written and spoken English with excellent asynchronous collaboration and communication.
We don't expect you to know everything, but we want people with sufficient experience to do most of the job and who are open to learning new things.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
This is a global role, with vendors largely based in North America. Travel therefore may be required from time to time. Attendance at meetings in the Eastern US timezone will be required.
Last Date to Apply for Job: 3/27/2024
The annual base salary for this position ranges from $134,300.00 to $223,800.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Requirements
Assistant Director, Psaros Center for Financial Markets & Policy - McDonough School of Business - Georgetown University
The Psaros Center for Financial Markets and Policy - housed in Georgetown’s McDonough School of Business (MSB) - has a legacy of impact - from its origins following the 2008 financial crisis to its ongoing expertise on timely issues at the intersection of finance and policy. Through influential thought leadership and rigorous, independent, and timely research, the Center impacts policy and practice for market participants around the world.
Job Overview
The Assistant Director provides administrative and program support to the Georgetown Psaros Center for Financial Markets and Policy, with responsibilities for program and event planning, marketing and communications, website and social media, financial management, day-to-day operation of the Center.
They coordinate with other MSB departments in duties that regularly include but are not limited to managing events and seminars, planning and hosting in person and virtual events, handling travel/logistics, coordinating expense reimbursements, managing student workers, maintaining schedule/calendar, and managing student employees and volunteers – and as needed, providing assistance with teaching and research activities for finance faculty.
Work Interactions
Providing direct support to the Founding Director, Executive Director, Associate Director, and Associate Director of Student Engagement of Psaros Center, the Assistant Director interacts with the Office of the Dean, Office of Marketing and Communications, Academic Directors, and faculty at McDonough School of Business; and with members of the University staff – for example, internally with Accounts Payable, Payroll, Advancement, and UIS); and externally with speakers, sponsors and advisors to the Center.
Qualifications
Preferred qualification
Website maintenance and database management experience
Work Mode: Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation.
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
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[What you will be working on]
- Support the daily operation of services
- Manage enquiries from various stakeholders i.e. students, parents, public, agencies, etc
- Assist in organising activities related to admission processes, examination processes, orientation programmes and graduation ceremony as well as supporting College’s events and functions
- Assist is monitoring department budget and procuring of items like stationeries, first aid items, sundries, etc
- Maintain and upkeep records and inventory items
- Review and improve work processes
- Maintain proper documentation keeping
- Any other administrative duties as assigned
[What we are looking for]
- At least 2 years of relevant work experience
- Good interpersonal skills and communication skills (both in written and spoken)
- Self-motivated, self-disciplined with positive attitude
- Meticulous with procurement and inventory
- Good time management and strong multi-tasking skills
- Technology savvy and proficiency in Microsoft Office Suite
- Candidate must be a good team player who is process/detail-oriented and organised
- Some knowledge of event management will be an advantage
Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.
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Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.
Budget accountability, SG&A and COGS
Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver
Key Responsibilities:
Requirements
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.
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Reporting to the Customer Insights Lead, the person in this role will lead a team responsible for all global market research efforts for pipeline oncology assets by providing unbiased, objective, in-depth insights to inform business decisions, including tumor strategies and pivotal go/no-go decisions.
The Director will provide strategic oversight of multiple oncology pipeline assets and is a thought partner to cross-functional leadership teams, including leaders of Commercial Strategy and Innovation, Medical Affairs, Program Leadership, Clinical Development, Global Market Insights, Global Value and Access and others. Through primary and secondary market research and analysis, she/he will provide guidance to her/his team to support the full spectrum of insights and research needs of the organization and works to embed an external market point-of-view into the strategic direction of portfolio oncology pipeline prioritization and planning.
This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Customer Insights colleagues that are constantly helping drive the business through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.
ROLE RESPONSIBILITIES
Role definition and Key Accountabilities include, but are not limited to:
Market Research
Team Leadership
Vendor/Offshore Resource Management
REQUIRED BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
OTHER SKILLS
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
20% Travel Expected
Relocation support available
Work Location Assignment: North America - Any Pfizer site
ADDITIONAL DETAILS
Last date to apply for Job: March 23, 2024.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Proud member of the Disability Confident employer scheme
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Job Responsibilities
1. Product strategic planning:
a. Study market demand and customer feedback and formulate strategic plans for SaaS products.
b. Coordinate product development and release plans to ensure timely delivery of high-quality products.
2. User experience management:
a. Be familiar with user interfaces to ensure the product is easy to use and intuitive, and conduct product improvement for user experience.
b. Analyse user behavior and provide improvement suggestions to increase user satisfaction and retention rates.
3. Data analysis and monitoring:
a. Use internal and external Business Intelligence (BI) tools to monitor key performance indicators.
b. Analyse user behavior data and provide targeted suggestions for product improvement.
4. Marketing and communication:
a. Plan and coordinate online and offline marketing activities, including participation in industry exhibitions and cooperative promotions.
b. Develop and execute promotion strategies to increase brand awareness and online presence.
5. Customer relationship management:
a. Establish active interactions with customers, understand their needs, and ensure the best use of products by customers.
b. Review customer satisfaction surveys and take measures to improve user experience.
6. Teamwork:
a. Work with the product development team to communicate market needs and user feedback to ensure that the product meets market standards.
b. Work with the marketing team to provide product knowledge training and support sales activities.
7. Market trend analysis:
a. Track industry trends and competitor dynamics and provide timely market intelligence.
b. Analyse competitors’ product strategies and provide countermeasures.
8. Report directly to the General Manager and maintain close cooperation with the marketing department and product team.
9. Lead the Customer Sucess team to formulate product operation systems, strategies, operation manuals and other documents, and supervise their implementation.
Job Requirements
Job requirements:
1. Educational qualifications and experience:
a. Bachelor's or master's degree in business management, marketing, computer science or other related majors.
b. 8-10 years product operation experience in the SaaS field and have successful product promotion experience.
2. Skills:
a. Excellent project management and execution skills, proficient in using project management tools such as Jira, Trello, etc.
b. Excellent communication and coordination skills, including technical communication and coordination with the development team.
c. Advanced ability to analyse and interpret data, proficient in using SQL or other data analysis tools is a plus.
d. Be familiar with the SaaS industry and related technologies and understand cutting-edge technologies such as cloud computing and artificial intelligence.
3. Characteristics:
a. Ability to think innovatively and solve problems and have successful experience in product improvement and innovation.
b. Highly responsible and self-motivated, able to maintain high efficiency in a fast-paced work environment.
c. Sensitive to market trends and competitive environment, able to quickly adapt to changes.
d. Good teamwork spirit.
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Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams. It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives. This role requires a blend of leadership, strategic vision, financial acumen, and cross-functional collaboration to achieve organizational goals while ensuring adherence to compliance and risk management standards.This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.
Responsibilities:
1. Financial Management:
• Manage contact center expenses to achieve or exceed net income goals while maintaining operational excellence.
• Develop and implement cost-saving strategies without compromising service quality or customer experience.
2. Service Level Agreements (SLAs) Management:
• Establish accountability for meeting or surpassing SLAs related to customer service metrics, response times, and resolution rates.
• Oversee performance monitoring results and action plans to ensure SLAs are consistently met or exceeded.
• Engage with client services teams to deliver on client expectations and address any concerns or issues proactively.
3. Strategic Direction and Goal Setting:
• Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives.
• Develop and implement initiatives to enhance efficiency, reduce costs, and improve customer experience across all touchpoints.
4. Cross-Functional Collaboration:
• Collaborate with stakeholders across the organization to identify opportunities for cost reduction, process optimization, and enhancement of customer experience.
• Lead or participate in cross-functional projects aimed at achieving organizational goals and improving operational efficiency.
5. Vendor Management:
• Oversee call center vendor relationships, including onshore, nearshore, and offshore services, to ensure delivery of expected results within budget constraints.
• Set expectations, monitor performance, and foster long-term partnerships with vendors to drive operational excellence and cost efficiency.
6. Payment Strategy:
• Develop and execute payment collection strategies to meet or exceed client expectations while minimizing risk and portfolio losses.
7. Compliance and Risk Management:
• Ensure all activities and practices adhere to compliance policies, and contract and regulatory requirements, minimizing risk exposure for the organization.
• Support audit-related activities and client visits , providing necessary information and documentation as needed.
8. Continuous Improvement and Best Practices:
• Stay informed of industry best practices and trends, evaluating and implementing strategies that benefit the business and enhance operational efficiency.
• Foster a culture of continuous learning and improvement, promoting the adoption of best practices and innovative solutions.
9. Training and Culture Development:
• Oversee the effective training of all new contact center associates, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service.
• Create and foster a culture that aligns with Nelnet's core values, promoting teamwork, accountability, and a customer-centric mindset.
Qualifications:
• Bachelor's degree in Business Administration, Management, or equivalent experience needed.
• 10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
• Strong leadership and strategic planning skills, with the ability to set direction, drive change, and inspire teams to deliver results.
• Excellent communication, negotiation, and relationship-building skills, with the ability to collaborate effectively across departments and with external partners.
• In-depth knowledge of compliance standards, risk management practices, and industry regulations related to customer service, diligence and first party post default recovery , and vendor management.
• Experience managing vendor relationships and outsourcing partnerships, including offshore and nearshore services.
• Proficiency in data analysis, financial management, and project management tools/software.
This position is based in office at our Headquarters in Lincoln, NE
Salary Range: $140,000- $175,000 DOE
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
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This role will be responsible for the design and transition of new or changed services introduction into the live environment.
Accountable for the transition of all aspects of service change deriving from assigned projects, from the stage where it is owned fully by a project team, through transition to service management, where business as-usual services are delivered by the support groups.
This role will work closely with the project teams and the operations team (service owners, service delivery manager, L1/L2 support teams, change management and the infrastructure teams), while aligning to policies and procedures set out by the process owner.
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Software Engineer Temp/Intern
The Centre for Smart Systems (CS2) at the Singapore University of Technology and Design (SUTD) is looking for software engineer temp/intern.
Period:
- Full-time from Mar-Aug 2024, or
- Full-time from May-Aug 2024, or
- Part-time from Mar-May 2024 and full-time from May-Aug 2024.
Responsibilities:
1. Perform training and development of AI and computer vision models
for smart estate applications.
2. Develop full stack web applications for smart estate applications.
3. Perform end-to-end system integration, testing and deployment.
Qualifications:
1. Current undergraduate students pursuing Bachelor's degree in Computer Science, Computer Engineering, or related fields. Open to students who have completed pre-university education and have relevant
experience.
2. Good programming skills in C/C++, Java, Python, etc.
3. Knowledge or interest in training and evaluation of computer vision models.
4. Knowledge or interest in deep learning frameworks, e.g. PyTorch or TensorFlow.
5. Strong analytical and problem solving skills.
6. A good team player with good communication skills.
Please submit your resume to cs2.jobs@gmail.com. Only the shortlisted
candidates will be notified.
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Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to craft and deliver exceptional digital experiences. We’re passionate about empowering people to build beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours !
The Opportunity
From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.
We have a phenomenal opportunity for a Director of Customer Value!
We are seeking a Director of Customer Value to act as primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation journey with Adobe. This role, spanning from Sales to Post-Sales will ensure we help our customers achieve their digital transformation goals. This role will serve as the top-level authority supervising alignment and coordination across various work streams, encompassing our product teams for the delivery of sophisticated use cases.
Additionally, they will orchestrate collaboration and alignment initiatives with our internal account teams. The Director, Customer value role assumes responsibility for positioning the Customer for success, prioritizing the realization of business value from the Adobe stack.
What you will do:
Establish C-level relationships during sales cycle to understand customer key business objective and critical metrics, and instill confidence in our ability to deliver on the expected business outcomes.
Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management and Customer Success.
Ensure a flawless transition of the customer requirements and business objectives from pre-sales motion to the post sales execution.
Develop and deliver compelling, CxO-ready case presentations (return on investment, total cost of ownership, etc.) sought at driving value realisation discussions.
Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.
Assisting customers in navigating internal organizational changes and implementing effective organisational change strategies.
Build Customer advocacy for future marketing opportunities such as case studies and events.
What you’ll need to succeed:
Influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey.
Strong executive presence and presentation skills, comfortable collaborating with and speaking publicly to C-suite executives. Ability to understand and communicate path to business value through technology transformation.
Self-starter comfortable initiating and leading programs within a fast-paced environment.
Focus on results, and strategic approach with an ability to build the future through effective customer engagement.
Collaborative and cross-functional approach is a must (particularly with Sales, Customer Engineering & Customer Success, and other key partners).
Extensive confirmed experience in digital transformation, value consulting, value engineering and/or a background in sophisticated technology delivery/transformation programmes.
Proven understanding of how Marketing, Engineering and Product teams’ function, particularly in the areas of Data Engineering, Personalization and Customer Insights.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our outstanding Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.
Adobe is an equal opportunity employer. We hire hardworking individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. Learn more about our vision here.
We’re on a mission to hire the very best and are committed to crafting exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Official account of Jobstore.
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to craft and deliver exceptional digital experiences. We’re passionate about empowering people to build beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours !
From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.
We have a phenomenal opportunity for a Director of Customer Value!
We are seeking a Director of Customer Value to act as primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation journey with Adobe. This role, spanning from Sales to Post-Sales will ensure we help our customers achieve their digital transformation goals. This role will serve as the top-level authority supervising alignment and coordination across various work streams, encompassing our product teams for the delivery of sophisticated use cases.
Additionally, they will orchestrate collaboration and alignment initiatives with our internal account teams. The Director, Customer value role assumes responsibility for positioning the Customer for success, prioritizing the realization of business value from the Adobe stack.
The position is based in Paris, France, but covers the whole Western Europe.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our outstanding Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.
Adobe is an equal opportunity employer. We hire hardworking individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. Learn more about our vision here.
We’re on a mission to hire the very best and are committed to crafting exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Official account of Jobstore.
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product. We’re on a mission to hire the very best and are committed to crafting exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
We have a phenomenal opportunity for a Director of Customer Value based in Munich.
We are seeking a Director of Customer Value to act as primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation journey with Adobe. This role, spanning from Sales to Post-Sales will ensure we help our customers achieve their digital transformation goals. This role will serve as the top-level authority supervising alignment and coordination across various work streams, encompassing our product teams for the delivery of sophisticated use cases. Additionally, they will orchestrate collaboration and alignment initiatives with our internal account teams. The Director, Customer value role assumes responsibility for positioning the Customer for success, prioritizing the realization of business value from the Adobe stack.
Establish C-level relationships during sales cycle to understand customer key business objective and critical metrics, and instill confidence in our ability to deliver on the expected business outcomes.
Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management and Customer Success.
Ensure a flawless transition of the customer requirements and business objectives from pre-sales motion to the post sales execution.
Develop and deliver compelling, CxO-ready case presentations (return on investment, total cost of ownership, etc.) sought at driving value realisation discussions.
Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.
Assisting customers in navigating internal organizational changes and implementing effective organisational change strategies.
Build Customer advocacy for future marketing opportunities such as case studies and events.
Influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey.
Strong executive presence and presentation skills, comfortable collaborating with and speaking publicly to C-suite executives. Ability to understand and communicate path to business value through technology transformation.
Self-starter comfortable initiating and leading programs within a fast-paced environment.
Focus on results, and strategic approach with an ability to build the future through effective customer engagement.
Collaborative and cross-functional approach is a must (particularly with Sales, Customer Engineering & Customer Success, and other key partners).
Extensive confirmed experience in digital transformation, value consulting, value engineering and/or a background in sophisticated technology delivery/transformation programmes.
Proven understanding of how Marketing, Engineering and Product teams’ function, particularly in the areas of Data Engineering, Personalization and Customer Insights.
Fluency in English and German
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our outstanding Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.
Adobe is an equal opportunity employer. We hire hardworking individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. Learn more about our vision here.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Official account of Jobstore.
Work Schedule:
Primarily Monday through Friday, with oversight of 7-day-a-week business.
#GR8 Nursing
At Adventist HealthCare our job is to care for you.
We do this by offering:
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
403(b) retirement plan
Free Employee parking
Benefits Eligible Positions:
Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]
Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting
Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members
Subsidized childcare at participating childcare centers
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
Official account of Jobstore.
