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JOB OVERVIEW
Working closely with the Pastor overseeing the “Livingstones” Mandarin Service, the Director provides leadership, and shepherds and nurtures the spiritual growth of the congregation, while ensuring that the ministry work aligns with the overall church direction.
KEY RESPONSIBILITIES
REQUIREMENTS
With increasing ministry opportunities and the clear call to extend God’s kingdom, we are looking to expand our staff team. If you feel led by the Lord and want to be part of what God is doing in and through PLMC, we invite you to email detailed resume, together with current and expected salary, to recruit@plmc.org .
We regret that only shortlisted candidates will be notified. Thank you.
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As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.
Responsibilities:
1. Support the Mission and Vision of SLEC
a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.
2. Superior Situation Awareness and Resource Management
a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.
b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.
c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.
d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.
e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.
3. Contact Centre Operations
a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).
4. Incident Reporting and Management
a. Classify, report and manage incidents using Incident Reporting matrix and protocols.
b. Alert all relevant stakeholders and senior management promptly on major incidents.
c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.
5. Care Integration
a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.
b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.
c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.
6. Operations Excellence
a. Assist in the formulation in the Operations Excellence Framework.
b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).
c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.
d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.
7. Service Excellence
a. Assist in the formulation of the Service Excellence Framework.
b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.
c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:
i. Service Charter/Vision
ii. Service Transaction Maps (STMs)
iii. Service Measures and Metrics
iv. Service Benchmarking
v. Training and Development
vi. Rewards and Recognition, including Role Modelling
vii. Service Culture
Requirements:
1. Education and Credentials
a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.
b. Minimum 5 years experience in resource management and supervision in frontline operations.
c. Experience in healthcare/social services sector will be advantageous.
2. Job Requirements
a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.
b. Demonstrates strategic thinking abilities.
c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.
d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.
e. Ability to work independently across different business units and staff levels.
f. Experience working with internal and external stakeholders.
3. Technical Skills
a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.
b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.
c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.
d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.
e. Strong team player with good collaboration skills with multiple internal and external stakeholders.
f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.
Proficient in the use of Microsoft Office applications.
Official account of Jobstore.
Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.
Budget accountability, SG&A and COGS
Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver
Key Responsibilities:
Requirements
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.
Official account of Jobstore.
Interested applicants are invited to apply directly at the NUS Career Portal.
Your application will be processed only if you apply via NUS Career Portal.
We regret that only shortlisted candidates will be notified.
The mission of the Centre is to improve population health and well-being by accelerating the use of behavioural and implementation science in health policy and practice.
We are looking for an individual who is passionate about improving health and well-being for everyone, through approaches that bridge research, community and government.
Responsibilities include:
Official account of Jobstore.
JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients.
Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised, orchestrated and seamless across our channels. The APAC Customer Experience Director – Omnichannel leads the areas of Customer Understanding & Omnichannel in partnership with key in-market stakeholders, and in alignment with the broader Asia Pacific Commercial Excellence strategy.
Tasked with the role of improving our commercial capabilities, this position will have a significant opportunity to directly drive enterprise growth and efficiency.
*Please note that the role will require 20% travel due to the regional portfolio.*
Key Responsibilities
The APAC Customer Experience Director – Omnichannel in CX&CD CoE, plays a pivotal role in shaping customer experiences through deep customer understanding, harnessing the power of AI via the CAE (Customer Analytics Engine), and an effective omnichannel strategy, with a focus on campaign execution. This is achieved in close partnership with the Content Transformation Team, responsible for content development and operations and the Capability Development Team, strengthening our Marketing & Sales capabilities across our organisation.
1. Building Customer Understanding capabilities - Embed modern and efficient approaches to drive deep customer understanding. This position is the commercial product owner of the CAE which is JJIMs machine learning driven AI engine, delivering HCP engagement recommendations for our customer facing teams. The CAE needs to be embedded within the business, measured via recommendation adherence and satisfaction of the end-users. In addition, the CAE needs to evolve through product enhancement to maintain JJIMs competitive advantage.
2. Shaping Omnichannel - responsible for the development and implementation of JJIM’s regional omnichannel process to ensure a clear and consistent framework across the organisation. This includes understanding of holistic customer experience needs, aligning campaign objectives, defining outcomes and tailoring content by various personas and mapping content to touchpoints whilst adhering to regulatory compliance.
3. Cross functional squad delivery teams: Building cross-functional teams to deliver on customer understanding & omnichannel goals, spanning from identifying talent from operating companies to different divisions like capability, CX, data, procurement, legal, marketing etc. Ensure collaborative planning sessions, co-ordination with clear feedback loops and clear measurement to ensure initiatives will be embedded.
4. Plan adoption roadmap: Set clear adoption roadmap and support for brand and marketing teams in the organization. Lead and deploy adoption support for operating companies.
5. Leadership Engagement: Communicate a clear and compelling narrative to gain leadership buy-in, align organizational needs and strategic priorities, quantify impact, build relationships and address concerns productively.
6. Influence stakeholders beyond APAC: Learn and co-ordinate with global and cross-regional initiatives in the areas of customer understanding & omnichannel. Influence relevant teams within JJIM for faster acceleration with a focus on APAC.
7. Career progression of team members: The director not only needs to cater to business needs but also ensure that team members (direct & indirect) are properly coached in the areas of customer understanding & omnichannel, develop leadership roles on specific projects, enable mentorship programs and drive inclusion.
Qualifications
At Johnson & Johnson, we value diverse experience, and we look for potential in candidates to move beyond the position they’re hired for. Below is a list of the top 4-5 skills and competencies that are important for this position, which candidates can either bring to this role, or where candidates may be able to learn and grow whilst in the role (this will be dependent on position).
Skills & Competencies
· Commercial Outcome Delivery & Industry Application: Ability and proven track record in driving business results and increasing competitiveness in a Pharm business, preferably at a regional and market level. Deep understanding of Omnichannel capabilities and how to embed these across all levels of the organisation.
· Influencing & Stakeholder Management: Ability to influence, drive decisions and outcomes across multiple levels of the organisation. Ability to lead and build high performing cross-functional teams.
· Strategic thinking and ability to translate strategy into actionable plans: Ability to distill insights into clear strategies aligned to our Vision, translate these into actionable plans that drive business outcomes.
· Communication Skills: Excellent verbal, written, visual and facilitation communication skills.
Experience or qualifications that are critical to this position.
· Experience leading and implementing complex enterprise projects.
· Experience leading a team and engaging senior stakeholders.
· Experience in Pharmaceutical marketing environment is required including a proven track record to contribute to the development of brand teams.
· Demonstrated skill building for Omnichannel and digital marketing in the pharmaceutical market context is highly regarded.
· Experience working in an Agile environment (desirable)
· A demonstrated ability to partner and work with multiple agencies/vendors, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams.
· Bachelor’s degree in marketing, communications and/or science. An advanced degree is strongly preferred.
Official account of Jobstore.
The IT Service Design Analyst will be a member of the IT Service Management team. The Service Design Analyst provides primarily support and coordination with different teams of Service Management that supports applications in Asia Pacific and across different Application Management teams and IT Risk Management team.
KEY FEATURES OF THE POSITION
Good knowledge of IT Service management is preferred. Understanding of Private Banking domain would be advantageous. Below are the key areas of focus and responsibilities –
· Performs internal controls of processes under Service Management and ensure compliance to the process.
· Coordinates any improvements and address any gaps identified during the control or audit review process for Service Management team.
· Performs review of Non-functional Requirement under IT Service Management for all projects.
· Ensures that non-functional requirements from Projects are validated and completed and operational readiness is met before handing over to Application Support team.
· Ensures all major and minor projects and releases are tracked closely to ensure smooth transition of support to Service Management team.
· Drives all IT Service Continuity Management (ITSCM) activities for IT Asia Pacific including coordination with IT & Business across different locations of Julius Baer.
· Supports and coordinates IT Service Continuity Management activities relating to the relevant production applications.
· Ensures regulatory guidelines are met with respect to the ITSCM area.
· Coordinates across different applications support and project teams for the requirements and implementation of batch automation and job scheduling.
· Coordinates all audit related activities for Service Management team and make sure all requests are addressed.
Regulatory Responsibilities &/OR Risk Management
· Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
SKILLS REQUIREMENTS OF THE POSITION
Personal and Social
· Ability to work independently or as part of a team.
· Conscientious in ensuring defined metric and KPIs are met.
· Ability to interact and coordinate with different teams within a financial institution.
· Good communication and organization skills. Strong coordination skills and attention to detail are advantageous.
· Ability to analyse problems and provide solutions to complex issues and challenges.
· Quick comprehension as well as structured and reliable way of working.
· Ability to work under pressure; handle stressful situations in a calm manner.
Professional and Technical
· Candidate must have at least 5 years of experience in an Information Technology field preferably in IT Service Design/Service Management in a banking environment.
· Candidate must have exposure to technical requirement analysis, planning and coordination.
· Good understanding of Internal Control processes and execution
· Knowledge of ITL concepts. ITIL certification on master level would be of great benefit.
· Knowledge and good exposure to different IT Service Management processes, preferably Change & Release Management, Incident Management and Application Support
· Understanding of bank and regulatory policies and directives.
· Good understanding of IT Service Continuity Management (ITSCM).
Official account of Jobstore.
You will join the team responsible for the design, drafting and managing of drawings for Mechanical & Electrical services and for Electronics & Communications systems. You may also be involved in project management and site supervision works.
Requirements
· Diploma in Electrical or Mechanical Engineering.
· At least 2 years’ experience drafting M&E building services using CAD/MicroStation system and 3D BIM MEP modelling using Autodesk Revit.
· Experience in design of building mechanical and electrical services.
· Willing to work outdoors.
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VA offers a comprehensive total rewards package. VHA Physician Total Rewards.
Education Debt Reduction Program (Student Loan Repayment): This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Learn more.
EDRP Authorized: Contact Roseann.Pomaranski@va.gov, the EDRP Coordinator for questions/assistance
Recruitment/Relocation Incentive: A recruitment and Relocation Incentive for this position has been authorized.
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting
Duties:
Official account of Jobstore.
Essential Responsibilities:
Qualifications/Requirements:
Desired Characteristics:
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