Plant operator

Mon - Sat 5.5 days work

8.30am to 5.30pm mon to fri

8.30am to 2.30pm sat

SGD $2000 to $2500 (depends on work experience)

Good team player and in good health.

able to handle sludge, grease / oily hose.

Other adhoc duties if required by team leader.

Let’s talk about who we arenib Travel proudly provides financial protection and assurance to travellers wherever they are in the world. Our purpose is to ensure better health and wellbeing for every travel adventure, not only when planning the trip but while overseas, with cover available for emergency medical expenses, overseas access to our high standard of emergency assistance 24 hours a day, and on your safe return home.We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.Let’s talk about diversity, equity and inclusionWe embrace a flexible…

Click here to view more detail / apply for Product Owner, Service - Travel

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

 

Operate and AssistHanson is one of Australia's leading suppliers of heavy building materials to the construction industry. We produce aggregates, including crushed rock, sand, gravel and road base from a number of locations across Australia. We are currently seeking a self-motivated and enthusiastic Quarry Operator to join the team at our Hobart Quarry in TAS. This is a full-time position with overtime and weekend work according to business needs.In your new role with us, you will: Carry out day to day operation and maintenance of various vehicles, plant, and equipment Operate a heavy vehicle (excavator/front end loader/dump truck/grader/dozer/skid steer/fixed plant). Experience preferred Perform general labour activities including cleaning, hosing and shoveling This role is a great fit for you if you have: Solid interpersonal and communication skills Total commitment to risk management and OH&S A positive work ethic and ability to work within Hanson values and philosophies Excavator/Front End Loader/Dump truck ticket is advantageous Experience in either Quarrying or…

Click here to view more detail / apply for Waste Service/ Bulky Collection Operator

The Group: The Financial Planning group builds solutions and capabilities that enable financial advisers to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar’s extensive data and research capabilities across all stages of financial advice making the advice process compliant, efficient, and effective. 

The Role: The Morningstar AdviserLogic team is looking for an execution-focused Product Consultant. The ideal candidate will have familiarity with the financial wealth and advice industry. The role requires working closely with end-clients, customer support team and product squads. In this role, you will take ownership of the platform and act as an application expert that involves understanding the current application and its outcomes, improvisation of how new enhancements are making life easy for the users, and providing a prompt solution to any technical and financial queries through calls, chats, and emails.

As you will be working closely with end clients, you should have:

• Good communication skills: Written and verbal to understand the current application and working with product managers, software development teams, direct interaction with Australian end-users.
• Good listening skills: As to understand the exact client query and decide on the flow of work.
• Comprehensive problem-solving skills, ability to rephrase the ongoing query and drill down to stepwise solutions within the timeline.
• Attention to detail and analytical bent of mind.
• Confidence, patience, soft skills & empathy.
• Excellent interpersonal skills.
• Strong documentation skills.
• Ability to learn and contribute one step ahead.
• Proactiveness to meet department representatives to discuss cross-department initiatives and facilitate the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste.
• Hunger to find opportunities to automate existing business processes.

Technical abilities expected:

• Sound knowledge of financial markets and capital markets, preferably international finance.
• An MS Office specialist with good competencies in MS Word, Excel, PPT’s.
• Prior usage of any ticketing applications, such as Jira, Zendesk or Bugzilla.
• Prior usage of automated Lead management & Customer Service Management tools, such as Zendesk, Freshdesk, intercom, Live Agent, Happy fox, SharePoint.

Abilities expected for internal communication -

• Think analytically, create, and improvise different scenarios before internal escalation.
• Understanding of functional testing before escalation/delivery.
• Basic understanding of how a software development lifecycle, scrum and agile team works.

Basic Qualifications

• A full-time master’s degree in finance (MBA or PGDM).
• Minimum 2 years of professional experience in BFSI.
• Computer fundamentals and an MS office specialist.
• A bachelor’s degree in engineering, Math’s or computer applications will be added advantage (Not a mandate).

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customer issues and follow problems through to resolution.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports.
• Responsible to resolve Customer queries on a regular basis.
• Regularly review Customer tickets and ensure its resolution and if required pass it on to the development team.
• Coordinate with Product Managers as per the client’s requirement and ensure frequent and timely updates to clients.
• Ensure regular review of helpdesk & support articles written by the team and write articles as and when required.
• Ability to engage the clients through B2B communication over emails, chats, and calls.
• Responsible for helping new joiners and if required conduct training for different product modules and support SOP.
• Support other team members on a regular basis in helpdesk chat.

Morningstar is an equal opportunity employer.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

Job Scope

· Fully follow up the product lines and ensure the instruction of Chairman on products are executed and implemented.

· Communicate with product and R&D teams of each product line, follow up project, grasp the details of project progress and feedback to Chairman.

· Participate in product scheduling, coordinate multiple resources, design, R&D, operation, and testing teams, promote the development process of each product before launch. After launch, facilitate team updates and iterate product features based on operational feedback.

· Organized and coordinated product-related meeting which involving Chairman, responsible for summarizing meeting minutes, followed up, established an effective communication between Chairman and Project team, play a bridge role in product positioning and execution.

· Stay attentive to market, analyse competitive products in relevant market, compare company product design, provide opinions and suggestions for Chairman's product decisions.

· According to the requirements of Chairman, organize related product, R&D, design resources, and independently complete specific projects.

Requirements

1. Educational Background: Bachelor's degree or higher.

2. Work Experience: Over 10 years of work experience with 5 years of team management experience.

3. Industry Experience: Relevant work experience in well-known/large internet companies, with practical experience in designing and managing internet products, ideally with at least one successful experience in internet product design and management.

4. Professional Qualifications:

· Strategic thinking and management in internet product field, with a strong forward-looking perspective on product field future development and market judgment.

· Ability to think user-centrically and data-driven, challenging authority and traditional experiences, with a habit of rapid and thorough verification.

· Strong team management, project management, and team training abilities.

· Excellent language, communication, organization, and coordination skills.

· Management training experience and advanced certificates in product development is an advantage.

5. Regional Experience: International perspective and experience, with deep insights into and experience in China, Southeast Asia, and other international markets, particularly preferred in terms of product and project implementation.

6. Language Requirements:

· Proficient in professional business writing and language communication.

· Fluent in Mandarin to communicate with Chinese associate.

We are seeking a Vice President, Product Management for AI Cloud Platform as a Service for DGX Cloud. If you are a customer-focused, technically adept leader driven by a passion for fostering innovation in AI and cloud computing. If you thrive in a multifaceted, collaborative environment and want to shape the future of AI and cloud technologies while delivering cutting-edge software and services to our global customers, come join our team.

What You'll Be Doing:

• In this role you’ll be at the forefront of defining and driving our DGX Cloud AI PaaS strategy and execution. Core responsibilities include:

• Meeting the needs of our internal and global customers by defining our product and delivering the platform as a Service (PaaS) layer that integrates with NVIDIA’s and our CSP customers’ MLOps and large language model (LLM) software stack.

• Building cloud PaaS at enterprise-scale, and expertise around emerging cloud and AI/ML technologies.

• Engaging with our Cloud Service Provider (CSP) partners and collaborating with multi-functional teams to develop services and product offerings that meet the evolving needs of our customers, and their customers.

• Deliver DGX Cloud customer experience and operational excellence through engagement with our customers and ecosystem partners

What We Need To See:

• Master's degree or PhD in Computer Science, Electrical Engineering or a related technical field or equivalent experience.

• 25+ overall years of relevant working experiences.

• 15+ years direct people management experience.

• In-depth understanding of cloud-native technologies, AI/ML, MLOps, LLMOps, LLM frameworks software stack and the PaaS/SaaS business models.

• Ability to determine market segments, target use cases, and differentiation opportunities by working with DGX Cloud customers, partners, and internal research and engineering teams.

• Capacity to balance high-level strategy with detailed product requirements and roadmap planning, working closely with customers and engineering.

• Ability to align and motivate others, both within the direct team as well as across the broader organization and multi-functional partners.

• Strong problem-solving skills and the ability to make well-informed technical decisions in a dynamic environment.

• Skilled at effectively leading multifunctional teams and influencing senior executives to drive significant improvements in business performance.

• Exceptional communication, leadership, and interpersonal skills.

Ways To Stand Out From The Crowd:

• Experience delivering full stack PaaS/SaaS with in depth knowledge of AI/ML training and inference stack, Large Language Models (LLMs), Gen AI, Open Source Software (OSS) libraries and model gardens, Machine Learning frameworks, and PaaS operational framework, Kuberbetes and orchestration frameworks.

• Hands-on working experience in delivering a cloud service on one or more of the major CSP’s.

• In-depth knowledge of foundational PaaS stack, cloud orchestration, observability, metering security, tenancy models, and tooling to deliver and operate highly available, reliable and secure platforms in any cloud.

• Track record of building and growing diverse technical product management teams to deliver cloud services.

NVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people on our team. If you're creative and autonomous, we want to hear from you!

The base salary range is 480,000 USD - 690,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Product Consultant, Client Service

The Group: The Client Service group is the face of Morningstar post sales. The individuals in this group work towards enabling our clients efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model ensuring clients best-in-class experience using our products to achieve their goals.

The Role: Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstar’s research and analytical products. This will be a key role in our mission to provide exceptional client experience by helping advisor/retail/institutional clients use our products to meet their goals. This position is based in our Mumbai office.

Responsibilities

• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
• Apply a professional, timely, and proactively approach to escalated issues and calls.
• Regularly follow up internally and externally for all outstanding client queries and requests.
• Meet required service levels for the process
• Demonstrate and promote strong client advocacy
• Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary

Requirements:

• 3-4 years of proven experience in client support/service
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Understanding of networking, internet, communication concepts and complex software systems
• Excellent skills in Microsoft Excel
• Proven ability to develop effective working relationships with both local and international stakeholders including the capabilities to negotiate, develop rapport and establish trust
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in English
• Morningstar is an equal opportunity employer.
• Availability to work on Saturdays, Sundays & Public holidays (on rotational basis) is a key requirement for this role as part of a global 24x7 support operation.

 

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

Senior Product Manager, Payments as a Service (PaaS)Your businessBusiness Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers.The Real Time Payments & PaaS Crew is positioned within the Payments Domain in Business Banking. Our purpose is to develop market leading, innovative, safe and resilient payments and value-add propositions for our customers. PaaS is the API based service designed to provide access to payments and aligned capabilities to business and institutional customers of CBA. Do Work That MattersThe Senior Product Manager is responsible for the e2e development, distribution and management of products and services within the business unit. The Senior Product Manager is responsible for designing products and maintaining ownership of the end-to-end product systems and processes and is accountable for monitoring product performance, setting or reviewing the product…

Click here to view more detail / apply for Senior Product Manager, Payments as a Service

Digitalizing KONE’s marketing, sales and customer interactions will be one of the key areas in KONE’s new “Sustainable success with customers” strategy. In the future, the best experience can be created by working together with customers and partners in every step of the process, from early engagement to upgrading equipment.

Commercial & Operations Solutions unit within KONE IT is designing, developing, maintaining and supporting solutions across KONE’s digital and digitally enabled customer journey – marketing, sales, field service and project delivery and customer service. Especially for marketing and sales, our purpose is to enable superior customer experience and high-rising sales by transforming how KONE interacts with customers.

We are now looking for a
 

Product Owner, Service Digital Channels

Are you passionate about shaping the future of digital experiences? Are you driven by innovation and a desire to create products that delight users? If so, we have an exciting opportunity for you!

In this role as Product Owner, you work in close collaboration with KONE global business lines and our key user network globally, and with them create concepts and functional specifications for Service Digital Channels such as KONE Online, KONE Mobile and future B2B Customer Portals. You will collaborate closely with cross-functional teams in IT including design & development to deliver best-in-class digital experiences.

The position is based in Espoo, Finland and you will report to Product Manager, Channels & Service Sales within the Commercial & Operations Solutions in KONE IT.

In this role, you get to:

• Realize maximum value from product investments through the product life cycle by defining the product roadmap, prioritizing the product backlog, and planning their execution.
• Clarify the needs of stakeholders and target users and translating them into product backlogs in form and shape of epics, features & stories.
• Own the solution design for customer facing channels such as KONE Online, KONE Mobile and future B2B customer portals, while understand the big picture with interdependencies to integrated solutions.
• Set up the overall product performance KPIs and targets including for operations and IT activities related to benefit realization. Responsible for regularly following the KPIs and communicating them to key stakeholders.
• Facilitate agile ways of working and overall planning, bring clarity, and manage the backlog efficiently & transparently.
• Apply incremental and iterative development while learning driven development principles through agile ceremonies.
• Ensure that the product operations and performance are as planned in-line with the product value proposition, and timely corrective actions are taken when needed.
• Be responsible for managing the financial aspects of the product lifecycle taking the total cost of ownership across the lifecycle into account including development costs, license costs, run costs.
• Promote continuous improvement to the product and ways of working within the agile team.
• Use feedback loops to understand stakeholder and user needs and use that knowledge while planning and executing the product roadmap.
• Stay informed about industry trends and best practices to drive innovation and competitive advantage in the customer channels.

Skills & experience we`re looking for:

• Minimum of 8+ years of experience in working with product development incl. IT processes, system development, cloud-based technologies.
• Proven experience as Product Owner, Product Designer, or similar role, preferably in digital product development
• Highly motivated team player with a service-oriented mindset, enjoying consulting and co-creating solutions.
• Passion for delivering exceptional digital experiences and driving continuous improvement.
• Hands-on experience in applying designing thinking techniques combined with Agile (Scrum, Kanban, XP) and DevOps ways of working.
• Good understand of the B2B and B2C digital landscape to identify opportunities in capabilities such as e-commerce and CIAM (customer identification and access management)
• Strong willingness to drive items and continuous improvement forward with friendly and respectful ways of working.
• Proven experience working in an international environment with the ability to excel in virtual organizations. Ability to both work independently as well as contribute effectively to virtual teams in a multicultural setting.
• Excellent collaboration and communication skills in English, including effectively communicating complex topics at a comprehensible level.
• Open-minded with a sense of humor, contributing to a positive and dynamic work environment.

Contact information:

If you have any questions regarding the role, please be in touch with Luis Velez, +358504867855 luis.velez@kone.com, Monday 25th March 13.00-15.00 or Wednesday 27th March 14.30-15.30.

If you're ready to take your career to the next level and make a difference in the world of digital channels, we want to hear from you! Please attach a CV and cover letter to let us know a little more about you and apply via our careers-site www.kone.com/jobs latest on 2nd of April.

#LI-IT

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Waste Service/Bulky Collection OperatorAbout the role:We have an opportunity available in our waste services team. With the introduction of a bulky waste collection service to the Maitland community last year, we are looking for experienced and reliable operator to provide coverage across a range of waste management services, including the general waste collection and bulky waste collection services across the Maitland LGA. In this role you will undertake general waste collection duties including the operation of a rear-loading and side-loading waste collection vehicles as well as the collection of bulky kerbside waste and illegally dumped items in a safe and efficient manner. You will have transferable skills across both working areas and will provide coverage as required across both teams. About you: To be successful in this role, you will: Have a current HR licence with demonstrated experience in the operation of rear-loading waste and/or recycling collection vehicles; and Be a productive team member, contributing…

Click here to view more detail / apply for Waste Service/ Bulky Collection Operator

Principal Product Manager, Print as a Service

Description -

HP has committed to a strategic pivot to a “service-first” approach to products/solutions with the aim of delivering higher customer value in novel ways.  Our newly created Consumer Services and Solutions (CSS) organization is charged with creating, incubating, delivering, and managing innovative new service businesses and business models.

As a product leader in CSS, you will spearhead the development and delivery of print-as-a-service, transforming the way consumers and small businesses utilize print and fundamentally changing the relationships they have with HP.  You will orchestrate the discovery and socialization of market requirements, drive the development of the service and its extensions, and be accountable for their market success. 

As agents for change within HP, for this role we are seeking a strong product innovator who is an entrepreneur at their core, exhibiting an intense curiosity, an agile mindset, and a strong passion for using technology to create frictionless customer experiences at scale. If you are visionary, quick to embrace new technologies, use cutting edge development and innovation practices, have worked in continuous delivery/continuous integration environments, and have demonstrated the ability to collaborate with internal and external partners to incorporate capabilities that will accelerate the uniqueness of novel solutions, we’d love to hear from you.

As a CSS Product Leader, You…

Possess an entrepreneurial mindset

Are passionate about building great products and user experiences

Can inspire passion in others to create a shared vision

Understand how to the construct the right value proposition to customers and partners

Operate with purpose. HP is a massive, Fortune 100 organization, but your contribution to further our growth is critical, so you advance your purpose in all that you do

Stay in-tune with our competitors and their solutions as well as the broader landscape of as-a-service innovation, pushing internally to continually deliver increasing customer value

Contribute to the development of innovative principles and ideas, and successfully operate in complex disciplines

Are optimistic and enthusiastic, a positive force and energy-giver for your team

Key Responsibilities

Manage the end-to-end product lifecycle (concept to release to refine)

Drive deep understanding of customer via traditional & new market research methods

Develop end-to-end business case for product/service, leveraging relevant tools such as business model canvas, 3Cs, 4Ps, Value Chain models, etc.

Partner with cross-functional team members toward the successful realization of the vision.  Includes R&D, Design, Marketing, Region, Ops, Channel Partners, Legal, Finance, IT, retail partners, and others

Maintain a relentless focus on customer experience, leveraging data-based decision making through partnerships with web analytics, business intelligence, and market research teams

Knowledge, Experience, and Education Required

7+ years of product management experience building new solutions for consumer markets, with at least one year in a general marketing function beyond product management

Mastery of complex solutions integrating software, hardware, firmware, consumer UI, ecommerce, cloud, and supply chain

International experience highly desired, preferably in both developed and emerging markets

Outstanding organizational and communication skills

MBA preferred. BA or BS required

 

HP offers a comprehensive benefits package, including:

•  Dental insurance

•  Disability insurance

•  Employee assistance program

•  Flexible schedule

•  Flexible spending account

•  Health insurance

•  Life insurance

 

 

Per the Washington statute, the estimated range of compensation for this job in that location, at the time of this posting, $154,000 - $188,000.  This position may be eligible for incentive pay, for openings where this is applicable.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

Yes

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of.  Join us and discover how our people write our story.

This is a hybrid work opportunity for candidates based in Nova Scotia. You would be a homeworker with occasional travel to the customer site (Halifax) required.

Kainos is a consultancy that delivers end-to-end, tailored and innovative digital services and software platform solutions for customers in an agile environment – experience in working in a similar environment is a must-have.

As a Product Consultant in Kainos, you will be responsible for your teams' backlog maturity, taking ownership of features from inception through to delivery.  You will drive MVP thinking and communicating the value of it with those in your team, the wider project team and relevant stakeholders.

You will be a leader in your team, comfortable running agile ceremonies and encouraging engagement and discussion.  You will plan and run workshops, engaging with a variety of stakeholders to facilitate consensus in areas of uncertainty. You will actively participate within the Product capability, supporting the delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance.

Essential Requirements:

• Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations.
• Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes.
• Accomplished at modelling As-is and To-be business processes, able to present these to stakeholders and the team to ensure understanding and to achieve buy-in.
• Experience in stakeholder management, comfortable challenging decisions when appropriate and tailoring collaboration and communication styles where necessary.
• Responsible for the breakdown of an area of work from inception through to delivery, managing the team's backlog ensuring quality and maturity.
• Responsible for the elicitation of functional, technical and non-functional requirements, translating these into user stories so they are easily understood across the whole team.
• Ability to use prioritisation techniques to refine the backlog and manage dependencies.
• Proven ability to manage scope to meet the required MVP, ensuring value is delivered.
• Ability to work within commercial constraints for example cost restrictions and project deadlines.
• Excellent user story writing skills, ensuring quality and consistency of stories across the project.
• Proven ability to build trusted relationships both inside and outside of the delivery team, comfortable collaborating on the breakdown of an area into deliverable pieces of work.
• Experience working in a client/supplier relationship, sensitive to their needs.
• Experience contributing to sales activities (e.g. working on bids, writing sales proposals etc.).
• Experienced in Agile methodologies and able to mentor those in your team as well as coaching our clients.
• We are passionate about developing people – a demonstrated ability in managing, coaching and developing junior members of your team and wider community.
• Experience of explaining technical jargon to non-technical/commercial teams.

Desirable:

• Ability to participate in technical discussions with a broad understanding of technical terms.
• Experience working closely with clients on-site day-to-day.
• Active participation in communities of interest, for example, online groups, meetups and speaking at conferences.

 

 

Bloomberg is the global leader in business and financial data, news, and insights. Using the power of technology, we connect the world’s decision makers to accurate information on the financial markets – and help them make faster, smarter decisions.

Within Workplace Operations & Supply Chain, through our services and applications, we provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to more than 21,000 employees and more than 500,000 annual visitors in more than 170 state-of-the-art offices around the world! Our employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services — from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.

We're also a close-knit and hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are successful, and where we can develop.

What’s The Role:

We are looking for a Product Owner to drive our regional employee support strategy and execution as part of our team based in APAC. In partnership with our global Service Delivery Chief Product Owner, you will be accountable for developing the strategy and executing the delivery of all aspects of Bloomberg’s employee technology customer service experience within your region. You will be responsible for understanding the regional and global business landscape, communicating the vision, and supporting a customer service strategy that focuses on the employee technology experience with an emphasis on operational excellence.

Areas of focus include regional operational strategy and execution, support of the technology lifecycle, data analysis to support and influence knowledge governance, process documentation & automation at a global level, and more. You will bring creative thinking, knowledge of customer service and IT support industry best practices, and innovation to enhance process improvements and change. You'll also be leading an agile team to ensure results are delivered in adherence to performance KPIs and SLAs centered on an exceptional employee experience. In addition, you will demonstrate excellent communication skills to partner with our regional people leaders and other product owners across wider support groups to ensure maximum levels of employee experience are achieved for both our end users and the teams servicing them globally.

We’ll Trust You To:

• Deliver and share our regional customer service priorities and align strategic objectives
• Communicate the global and regional strategies and initiatives to stakeholders and teammates
• Through an agile framework, deliver on product increments, identify impediments, and take a proactive approach at finding ways to remove roadblocks
• Draft key objectives and results, strategies and apply the data for the operation to make business decisions balancing risks and benefits for overall good of the organization
• Collaborate with other internal groups such as CTO, Supply Chain, Facilities, Engineering, etc.
• Communicate with and manage stakeholders at all levels, flex style as needed to inform and influence outcomes
• Understand your stakeholders' priorities and how regional nuances need to be accounted for in the global vision
• Evaluate and partner with regional leaders to manage key performance criteria such as response and resolution times, first contact resolution rate, quality assurance and customer satisfaction scores, drive change where needed to deliver an exceptional employee experience
• Assess internal and external factors that can affect outcomes, leverage problem solving and influencing skills to ensure project plans are delivered on intent
• Understand industry trends in the customer service space to contribute to the user-experience strategy
• Promote team synergy among operational partners, stakeholders, and vendors
• Deliver thoughtful change management strategies and rollout of new products for your region in alignment with regional managers

You’ll Need to have:

• Bachelor’s degree or degree-equivalent qualifications
• Minimum 3 years’ experience in a technical or customer support and stakeholder engagement role in financial institution
• Demonstrated Experience and involvement in IT change management and root / cause analysis
• Experience working in a L1 support role in a 24*7 production environment within a global organization
• Experience in building and maintaining stakeholder relationships across functions, responding with empathy to understand customer’s needs
• Proven track record of time management, prioritization, and balancing needs in a complex environment
• Good communication skills and the ability to work both independently and collaboratively
• Strong analytical abilities with a passion for data and evidence-based decision-making
• Ability to combine human stories and needs with data insights to identify a compelling path forward
• Ability to work in diverse work cultures and comfortable with non-hierarchical organizations
• A thorough business acumen that combines process design, workflow optimization, product development, and operations to deliver successful outcomes
• Demonstrated continuous career growth within an organisation
• Proficiency in both written and spoken English

We’d Love to see:

• An innovator comfortable articulating a bold vision, creating a strategy around it and executing.
• A problem-solver who does not settle with the status quo, seeks to make things better, and is not afraid to make bold decisions in ambiguity
• A hands-on leader who builds transparency, values collaboration, holds self and team accountable, and can link what we do and why we do it to empower the team around them to think beyond specific tasks, understand the goal, and drive value for the business
• Experience in creating and advancing strategy, process implementations, and life cycle support of corporate PCs, laptops, and mobile devices
• Knowledge of various means of corporate device life cycle management such as DaaS
• Taking an innovative approach to spotting gaps and seeking opportunities to incorporate industry best practices and technology to enhance existing processes and workflow
• Experience in creating robust knowledge based articles that serve as self-help tools to both our internal support organization and external stakeholders

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for.

This is a contract position with our client.

The client is looking for Product Support Engineers withexperience in Java.

The candidate should have expertise specifically in Java based production support.

Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.
Heightened focus on Operational Resilience is key to our strategic theme of enhancing Engineering risk management. The measurement and monitoring of operational resilience includes:
• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.
The program involves architecting and building the tooling from scratch on cutting edge technology stack that is highly scalable and performant to support 4,000+ users firmwide. The tooling is being built with the intent to be fully cloud native over the next few years, while starting in a hybrid mode using containerized deployments in view of time to market. Given the regulatory nature of the program, all the data will be modelled in the firm’s strategic data platform (Alloy) and go through data governance sign offs. Tooling will be built in tight alignment with site reliability principles to ensure a highly resilient architecture.