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As a production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expertise in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.
You will be a member of a critical team who -
The responsibilities will include:
What are we ideally looking for in a successful candidate?
These are also an advantage (but not a must):
Why should you join us?
If this role appeals to you, please apply by Sunday 31st March 2024.
*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Product Support Analyst Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations and resolution of issues related to technology. Facilitating travel program technology support, providing assistance with the on-line booking tool including maintenance, implementations or escalations, Interact with Amex GBT client management and our customers to provide consultation around technology and tools utilized in the day to day travel program. Leverage project management and analytical skills to support multiple programs and projects.
What You’ll Do on a Typical Day
Key Contacts
What We’re Looking For
Location
IND0003 - Gurgaon - GBT
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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Job Title
Join us on a transformative journey where cutting-edge technology meets the vibrant world of travel. At the forefront of redefining airport operations, our focus is on improving efficiency, sustainability, and creating unmatched passenger experiences. As part of a leading global technology company, you'll help develop innovative solutions that make airports more resource-efficient, moving us towards operations that are not only smarter but also more considerate of our planet. This role is an invitation to those who are ready to tackle the complex challenges of the travel industry with analytical skills and a determination to make a real difference. Together, we aim for a future where airports operate more efficiently and sustainably.
Team Overview
In the Resources Management Team, you'll play a key part in transforming airport operations with state-of-the-art technology. Our tools empower airport operators to better manage critical resources like stands, gates, buses, check-in counters, and runways. By improving planning and real-time resource adjustments, we're not just optimizing operations; we're significantly improving the travel experience for passengers worldwide. This role is about giving operational teams the capabilities they need to reduce congestion and ensure smoother journeys for everyone.
Embark on an adventure that will challenge and expand your abilities, all while simplifying and improving daily operations at airports for those who manage them and the passengers they serve.
The Ideal Candidate
We're looking for a Product Definition Analyst/Technical Business Analyst passionate about using innovation to enhance airport operations and passenger experiences. Open to both eager recent graduates and seasoned professionals, this role involves diving deep into airport logistics and developing solutions that make operations smoother and travel more enjoyable.
You'll need the ability to turn complex requirements into engaging user stories, communicate effectively with technical and business teams, and produce clear documentation. Fluent English proficiency is a key requirement for engaging with our international and diverse team, as well as for effectively communicating with customers worldwide.
We value detail-oriented candidates with a strong analytical mindset. If you're passionate about making travel simpler, more connected, and accessible, we need your skills. Join our journey today!
Common accountabilities:
- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.
Specific accountabilities:
Assess requirements
* Build, maintain and share the functional knowledge of our processes, services and usage of end user products.
* Analyze business requirements submitted by Product Management.
* Size specification and validation work.
Carry out functional design
* Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.
* Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility.
Overview validation
* Contribute to the implementation of the test strategy, and review test plan, to ensure compliance of the delivered functionality and system integrity
* Ensure traceability of tests with specifications
* Ensure production integrity by investigating, validating and prioritizing reported incidents.
Manage relations with key stakeholders
* Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams.
* Interface with the customer during requirements understanding, functional specification, testing and implementation phases.
Participate to team events
* Support team stakeholders by participating to team ceremonies: Agile forums, Team meetings, Solution assessments.
Working at Amadeus, you will find
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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Marsh McLennan is seeking an experienced Specialist - IT Application/Production Support to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The successful candidate will be responsible for overseeing the Training Hub for content owners, ensuring the seamless onboarding of new content owners, and providing valuable insights through analytics reporting across various MarCom Tech products. This position offers an exciting opportunity for an individual with a strong analytical mindset, excellent project management skills, and a passion for optimizing digital workplace experiences.
We will count on you to:
Provides Level 2 Application and technical support to colleagues across multiple applications. This Application Support analyst is a key support role and provides assistance to the MARSH Business. The resource will report in to the L2 Application Support Manager and be a key member of the team with below responsibilities:
Routing open incident tickets to Development teams for resolution if team cannot resolve.
Responds to incidents within SLA or within a timely manner with appropriate level of urgency. Determines appropriate hardware and software based on corporate policy and end user requirements. Effectively communicates and follows up with colleagues on all incidents and requests. Escalates incidents and questions to appropriate support groups. Ensures all service feedback and updates are provided in a timely manner to all stakeholders. Uses corporate incident management system to record and track all support work. Take ownership of end user incidents providing effective communication and resolution Provide technical applications support across a range of technologies including but not limited to Java, Oracle and Powershell Provide effective investigation and root cause analysis for problem management process. Supports team’s abilities and functions through positive customer relations. Provides coaching and mentoring to other team members. Contributes to the improvement and enhancement of processes and procedures. Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
What you need to have:
3 years of experience working in Application/Production Support and carrying out responsibilities related to Essential qualifications.
Any project/app that they have recently worked on/or supported using any latest tech stack – React, Python, Angular, Java, Mongo DB, SQL Server, Oracle DB
Any troubleshooting experience where they have used tools such as Datadog, Splunk, Grafana, App Dynamics, Kibana etc.
Any interest or have they undergone any trainings recently to upskill themselves
Previous application support(L2&L3 support) experience, not network or Service desk(L1) support
Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors.
The Client Protection Business Intelligence analyst will provide analytical and data support for Consumer fraud and non-fraud products supporting adhoc report and analytical requests to support fraud and claims LOBs. The candidate will coordinate the production of performance reports and updates for key stakeholders in strategy, claims, finance, and product. The candidate will utilize established databases to provide performance insights to key stakeholders. The candidate will be tasked with analyzing and completing adhoc reports that will provide insights into performance, risk, client impacts, recoveries, and potential gaps. SAS/SQL and Tableau or Microstrategy technical skills required. Good working experience with HIVE SQL and Python is a plus.
•Interface with business stakeholders and translate business requirements into technical specifications.
•Develop and maintain innovative reports, dashboards, and scorecards using MicroStrategy latest technology.
•Analyze disparate database sources, including relational structures, dimensional data models and cubes.
•Develop and maintain database objects and ETL to support data preparation for BI reports, dashboards, scorecards, and Self-Serve analytic capabilities.
•Help drive efficient yet robust reporting solutions that will help drive report consolidation and provide more self-serve opportunities
•Be positive, highly motivated, innovative, self-starter with strong sense of ownership and ability to create and execute plans with little oversight.
▪ Clearly articulate output and demostrate reporting functionalities to all levels of Management
▪Validate the integrity and quality of data required for performing analysis
▪Partner with finance, capacity planning, claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals.
Required Skills:
•5+ years of experience leading end to end BI solutions including requirements gathering, sourcing, transformation, and reporting
▪5+ years of experience in data analysis and reporting, demonstrating advanced proficiency using SAS/SQL query language to access Teradata / SQL server databases
▪4+ years of Tableau / Microstrategy experience
•Ability to manage varied set of priorities, both planned and ad-hoc, and adapt within a dynamic and fast-paced environment. High level of multi-tasking with focus and oversight on requests across the team
•Excellent verbal and written communication, interpersonal, organizational, documentation, and presentation skills
▪ Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business
▪ Ability to work independently as well as part of a virtual team
▪ Innovative mindset with the ability to challenge the status quo
▪ Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
Desired Skills:
•Bachelor's Degree in Statistics, Finance, Computer Science, Information Systems, Mathematics, Engineering, or an analytical field, or equivalent experience
•Experience in financial services with emphasis on business insights and data/financial analysis; specific experience with card services.
•Cutting-edge visualization and storytelling with data. Hands on experience designing data models and data transformation workflow.
•Experience with Alteryx, Hadoop, Impala, HIVE SQL, SQL server stored procedures and JAMS/Autosys schedulers.
•Certified MicroStrategy Architect (or other MicroStrategy Certification)
▪Python, Hadoop, R
Skills:
Shift:
1st shift (United States of America)Hours Per Week:
40Official account of Jobstore.
Join our expanding Citi Finance Team and make your own progress in a supportive and friendly environment!
We are a people-oriented organization that appreciates and promotes personal and professional aspirations. Our corporate culture is empathic: we acknowledge life-work balance throughout your career path.
Product Control Senior Analyst
Product Control, the largest department in Finance, is primarily responsible for controlling daily profit and loss reporting, price verification and trading activity for the Institutional Clients Group. We work closely across functions on a daily basis (including the Trading desks, Risk Management, Operations, and other areas of Finance) and develop a deep understanding of the products traded, along with the associated market risks and accounting complexities.
As part of the team of diverse and supportive professionals, the main tasks are concerned with reporting and analysing the daily P&L. You will work closely with all other areas of the Finance department, liaising with the trading desk, risk management, operations and middle office.
Responsibilities:
Ideal background:
We are a development-focused organization. The above qualifications and skills are considered as primary assets for the position – but we do not pursue perfectionism: we look for capable colleagues and help them grow to excellence in their fields and positions.
Benefits:
Apply to join the world’s most global bank and discover the true extent of your capabilities!
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Job Family Group:
Finance-------------------------------------------------
Job Family:
Product Control------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Job Title
Job Title: Product Definition Analyst
Position type: Permanent
Location: Bogotá D.C:, Colombia
Job family: Software Development
About Your Business Area/Department:
Reservation is the beating heart of many Amadeus products
It handles critical steps on trip reservation including booking, ticketing, management of traveler records etc.
Our organization, Reservation, drives these reservation functions for most of Travel Content, such as air, land, sea. We are accountable for our unique reservation platform, used by both by Airlines and Distribution actors.
With the travel industry rapidly changing, Reservation organization is involved in key on-going and new projects at the crossroad of all the business units (e.g. integration of the next generation of distribution interfaces to acquire airline content, enhancing the platform to optimize merchandizing techniques for our customers, etc.). We also recognize technical challenges of our platform’s modernization bringing reservation in the cloud and clustering the platform has already started.
Scrum teams in the reservation team in BOG are responsible for:
Summary of the role:
As a Business Analyst, you will work in a rich environment with diverse functional and technical challenges. You will be involved in key projects for Amadeus evolution and will be a key contributor in the design of the future of reservation.
You will be responsible for the development of new software solutions, work closely with our business counterparts, interact with Airlines and Travel Channels units.
In this role you’ll:
Your key accountabilities will be:
About the ideal candidate:
You have:
Other:
What we can offer you:
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
External Job Title can be edited if necessary to attract right profile of candidates. All other information will be automatic from WorkDay.
Working at Amadeus, you will find
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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What this role entails:
What you’ll need to thrive in this role:
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The Opportunity:
As a Product and Acquisition Support Analyst, you’ll bring your consulting and technical expertise to work alongside leaders in Logistics Management on projects for Setting the Theater. You’ll use your skills and expertise to research, analyze, assess, and plan procurement of equipment.
Your unique background inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to solve some of our clients’ most complex problems—and find solutions that keep our nation safe. Work with us to solve complex problem around the acquisition, procurement, tracking, fielding, and policies supporting setting the theater.
Further your career while creating mission-forward solutions that matter.
Join us. The world can't wait.
You Have:
Nice If You Have:
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Create Your Career:
Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.
A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.
Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $81,800.00 to $186,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
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Job Title
Common accountabilities:
- Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
- Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
- Works with a moderate level of guidance and direction from manager.
Specific accountabilities:
Assess requirements
* Build, maintain and share the functional knowledge of our processes, services and usage of end user products.
* Analyze business requirements submitted by Product Management.
* Size specification and validation work.
Carry out functional design
* Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.
* Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility.
Overview validation
* Contribute to the implementation of the test strategy, and review test plan, to ensure compliance of the delivered functionality and system integrity
* Ensure traceability of tests with specifications
* Ensure production integrity by investigating, validating and prioritizing reported incidents.
Manage relations with key stakeholders
* Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams.
* Interface with the customer during requirements understanding, functional specification, testing and implementation phases.
Participate to team events
* Support team stakeholders by participating to team ceremonies: Agile forums, Team meetings, Solution assessments...
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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The Prod Ctrl Intmd Analyst is an intermediate level position responsible for ensuring the completeness, accuracy and integrity of the bank's books and records in coordination with the Finance team.
The overall objective of this role is to control and support data integrity and general ledger reconciliation, profit attribution and new activity analysis, valuation control and product P&L and balance sheet reporting.
Responsibilities:
Qualifications:
Education:
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Job Family Group:
Finance-------------------------------------------------
Job Family:
Product Control------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Experienced in SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health
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· Perform work in shifts to provide 24/7 on-site or on-call support.
· Incident and Problem management.
· Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
· Provide root cause analysis techniques to determine cause and resolve complex system issues.
· Perform post-resolution follow-ups to ensure problems have been adequately resolved.
· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
· Work with onsite and offshore teams across multiple technologies/applications
· Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
· Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
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Senior/ Assistant Manager, Service Transformation (MyChart Product Analyst)
As part of Group Service Transformation Office, the Senior/ Assistant Manager’s key role is to drive care transformation in NUHS by co-creating digital patient journeys and assessing the feasibility of leveraging MyChart for the shortlisted use cases. MyChart has been identified as a key tool for increasing patient engagement and activation. This supports a key thrust of the NUHS vision to deliver Incredible Care that is Digital as default. This role entails active user and stakeholder engagement to map out process workflows, participate in technical solutioning and lead change management efforts to drive MyChart adoption.
Reporting to the Head, Planning & Product Development Section, Group Service Transformation, you will:
Job Responsibilities
Job Requirements
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As Lead Analyst, you play a pivotal role in providing leadership to a virtual team dedicated to application support for our FNZ business. Your responsibilities extend to overseeing the intricate landscape of issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.
Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes. Facilitating the transition between project support and production support during Service Transition is a key responsibility, ensuring a smooth flow of operations.
Collaborating with Service Managers, you contribute to Service Level Management, aiding in the delivery of FNZ services within the established KPIs, SLAs, and contractual obligations. Through your leadership, the team strives for excellence in maintaining the robustness of FNZ's applications and achieving operational efficiency.
The responsibilities will include:
Analyse incidents, recommends solutions, and contributes to service improvement.
Ensure that all requests, incidents and problems are dealt with according to set standards and procedures.
Direct daily operations, allocate resources, and plan to meet service levels.
Proactively address system and service problems, ensuring timely resolution actions.
Facilitate development of documented problem solutions and corrective actions.
Educate and train internal and external application users.
Guide team members, monitor progress, and prioritize quality improvement.
Initiate process improvements aligned with business objectives and audits.
Drive enhancements aligning with procedural, regulatory, and security requirements.
Draft and maintain meticulous documentation for application support procedures.
Contribute to audits and reviews, collecting evidence for process evaluation.
Undertake diverse projects and tasks to ensure smooth production operations.
What are we ideally looking for in a successful candidate?
Degree preferable in either Commerce/IT or a related field ;or equivalent.
Intermediate SQL skills.
Interest / familiarity with financial markets and products preferred.
Passionate about providing an excellent service experience for our clients.
Demonstrable ability to provide leadership and direction to virtual team members.
Builds relationships with senior internal and external stakeholders.
Superior analytical thinking and keen attention to detail.
Highly logical with proven problem-solving abilities.
Independent, self-directing and delivery focused working style.
Good communication skills, confident in dealing with internal and external clients.
Able to take initiative learn quickly in a dynamic fast-paced industry.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent organisational, administration and time management skills.
Commitment to working demanding hours at times, particularly around project deadlines, in exchange for commensurate rewards;
Why should you join us?
A hybrid 3+2 model combining working from the office and from home.
A competitive salary and excellent benefits, including full comprehensive health insurance, annual leave, sick days, parental leave and more.
Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.
If this role appeals to you, please apply by Sunday 24h March 2024. Please include a cover letter and CV with your application.
*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
For more information, please reach out to us!
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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