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About TikTok:
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team:
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
---
About the team
The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.
---
Responsibilities:
1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.
2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.
3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.
4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.
5. Research, analyse and evaluate requirements for existing or new web and mobile applications.
6. Design, develop, test and maintain web and mobile solutions to meet the requirements.
7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.
8. Develop website infrastructure and integrate websites with other computer applications.
Qualifications:
1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
2. Candidates should have at least 2 years of experience in a native Android development environment using Java or Kotlin.
3. Familiar with mainstream frameworks like Android architecture Components, Retrofit etc.
4.. Experience with performance and reliability on mobile platforms, e-commerce experience is a plus.
5. Strong data analysis skills, able to identify product opportunities from technical metrics analysis.
6. Good understanding of business, technical abstraction and system module design.
7. Experience in e-Commerce is a plus.
---
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Official account of Jobstore.
About TikTok:
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
--- TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team:
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
--- About the team:
The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.
Responsibilities:
1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.
2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.
3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.
4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.
5. Research, analyse and evaluate requirements for existing or new web and mobile applications.
6. Design, develop, test and maintain web and mobile solutions to meet the requirements.
7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.
8. Develop website infrastructure and integrate websites with other computer applications.
Qualifications:
1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
2. Candidates should have at least 5 years of experience in a native iOS development environment using Objective-C or Swift.
3. Ability to understand and debug large and complex code bases.
4. Good team communication and collaboration skills.
5. Passion and experience building consumer-facing products is a huge plus.
6. Experience with E-Commerce is a plus.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Official account of Jobstore.
About TikTok:
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
---
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
---
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
---
About the Team:
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
---
About the team
The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.
Responsibilities:
1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.
2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.
3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.
4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.
5. Research, design, and develop computer and network software or specialised utility programs.
6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
Qualifications:
1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline with a minimum of 5 years of work experience is required.
2. Should possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript.
3. Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent is necessary.
4. Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent.
5. Excellent problem-solving and analytical thinking skills.
6. Having experience in large-scale website architecture would be a great advantage.
---
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
---
Official account of Jobstore.
We are looking for a Temp Executive on a contract basis (May 2024 - Apr 2025) to support the Customer Relations Unit. Submit your application now!
As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.
SP’s Student Services seeks to enhance our students’ experience by providing a range of services and our Customer Relations Unit, is the most convenient touchpoint to obtain easy information and guidance relating to student administration, financial and fees matters.
The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.
Responsibilities:-
· Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
· Maintain high quality of service and ensure that queries or escalations are handled professionally
· Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
· Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned
Requirements:-
· At least a tertiary education (in any discipline)
· Proficient in Microsoft Office applications
· Strong writing and analytical skills
· Service-oriented and adept at problem solving
· Have a pleasant disposition and is passionate about helping others
Ability to work independently and capable of being an effective team player
Working Hours
Mon - Thur 8.30am-6.00pm
Fri 8.30am-5.30pm
Renumeration
$2,500 per month
Official account of Jobstore.
About TikTok:
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
---
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team:
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
---
About the team
The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.
Responsibilities:
1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.
2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.
3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.
4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.
5. Research, design, and develop computer and network software or specialised utility programs.
6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
Qualifications:
1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
2. Candidates should have at least 2 years of experience in developing highly scalable backend services and systems using at least one of the following programming languages: Java, Golang, or Python.
3. Work experience with E-Commerce Products and/or a vertical industry (including Monetization, Retail, Travel, Financial Service, etc).
4. Strong knowledge of data structures and algorithms, proficient in at least one coding language, including but not limited to Go, Java, C++.
5. Great to have hybrid cross-platform development experience.
6. Good understanding of business, technical abstraction and system module design.
7. Have large-scale website architecture experience.
---
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
---
Official account of Jobstore.
About TikTok:
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
---
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team:
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
---
About the team
The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.
---
Responsibilities:
1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.
2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.
3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.
4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.
5. Research, design, and develop computer and network software or specialised utility programs.
6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
Qualifications:
1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
2. Candidates should have at least 5 years of experience in developing highly scalable backend services and systems using at least one of the following programming languages: Java, Golang, or Python.
3. Work experience with E-Commerce Products and/or a vertical industry (including Monetization, Retail, Travel, Financial Service, etc).
4. Strong knowledge of data structures and algorithms, proficient in at least one coding language, including but not limited to Go, Java, C++.
5. Great to have hybrid cross-platform development experience.
6. Good understanding of business, technical abstraction and system module design.
7. Have large-scale website architecture experience.
---
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Official account of Jobstore.
Job Description:
Mandatory Requirements:
Minimum Requirements:
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kenneth Tan Guan Quan
EA Personnel Reg No: R1550240
Official account of Jobstore.
Responsibilities:
Requirements:
Please state your availability, current and expected salary in the resume.
Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24192
Tel: 6233 0482 - Eddie Tang (R1221129)
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129
Official account of Jobstore.
Job Objectives
Customer satisfaction is key to develop customer relations and Airbus services, it is also one of the pillars of Airbus’ strategy. The Airbus Regional Head of Customer Support (RHoCS) plays a key role to:
Job Description
The RHoCS is accountable for the application and consistency of the documented processes of Set-up, Deploy and Monitor customer support. The RHoCS also has a personal role to play in customer relationship management by acting as an escalation path, a facilitator, and ensuring that all customers in the region are treated in-line with Airbus’ strategy.
The primary responsibilities of the RHoCS are listed below.
Monitor and improve customer satisfaction through:
Foster the Customer Support team through:
Synchronise Airbus’ and the Customer’s Operations through:
The pre-requisites for the RHoCS include:
Job Requirements
Official account of Jobstore.
Lark
Lark is a next-generation team productivity suite that boosts organizations' efficiency, creativity, and engagement. It seamlessly integrates Messenger, Docs, Calendar, Video calls, Emails, OKR, and more into one easy-to-use app.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to innovate and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and most importantly, the users we serve.
Join us!
About the team:
Our dedicated team at Lark APAC is driven by a shared passion for delivering exceptional customer experiences. Comprised of diverse talents and expertise, we are committed to guiding our clients through every stage of their journey with Lark products. With a relentless focus on innovation and customer satisfaction, we strive to exceed expectations and foster long-lasting partnerships.
Responsibilities:
- You will develop a Customer Success framework and strategies for Lark APAC, ensuring optimal customer satisfaction and retention.
- Lead the Customer Success team to cultivate exceptional customer experiences with Lark products, focusing on reducing churn, retaining and renewing contracts, and expanding current contracts.
- You will play a pivotal role in driving the management of strategic accounts through onboarding, implementation, training, and ensuring high levels of customer satisfaction through proactive measures such as increasing adoption and introducing new features and functionalities.
- Through ongoing interaction with customers, you will identify upsell and cross-sell opportunities to maximize revenue and customer value.
- Act as a dedicated advocate for customers, gathering user feedback on Lark products and effectively communicating it with the internal team to drive product enhancement.
- Collaborate closely with sales and product teams to design customized solutions tailored to meet customer requirements and align with their strategic objectives.
- Provide strategic direction and guidance to the Presales team, offering thought leadership and support throughout the sales process.
- Foster a culture of high performance within the Presales team, emphasizing collaboration and a commitment to continuous improvement.
- Stay updated on industry trends, competitor offerings, and market dynamics to inform strategic decisions and maintain a competitive edge.
Minimum Qualifications:
- Bachelor's degree or equivalent. MBA will be an advantage.
- You have prior hands-on people management experience in Customer Success and Presales functions within B2B SaaS industry.
- You are passionate about technology, you have a keen interest in new technologies and are able to adapt to rapidly evolving product organization and market.
- You possess a startup mindset. You're a go-getter who thrives in a dynamic and fast-paced work environment.
- You have strong problem-solving and management skills and excellent written and oral communication skills.
What We Can Offer:
- A dynamic and highly motivated team environment that encourages open idea sharing and fosters healthy debates to propel our product to new heights.
- A unique combination of resources of a large company and nimbleness of a startup. You will experience a dynamic work environment where your contributions are valued, and you have the resources to pursue innovative projects and ideas.
- Long-term growth opportunities and the potential to expand responsibilities.
- A dynamic office workspace that fosters in-person collaboration and innovation among teams.
- Engaging team-building activities to foster camaraderie and collaboration.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Official account of Jobstore.
Official account of Jobstore.
Responsibilities:
Requirements:
Please state your availability, current and expected salary in the resume.
Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24192
Tel: 6233 0482 - Eddie Tang (R1221129)
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129
Official account of Jobstore.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Our Team
The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
Responsibilities:
- Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.
- Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.
- Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.
- Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.
Qualifications:
- Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;
- 5 years experience of Data Analytics.
- Expert experience pulling large and complex data using SQL and writing data pipelines.
- Experience with a data visualization tool (e.g. Tableau);
Prefer to Have:
- Experience doing quantitative analysis;
- Development experience in at least one scripting language (Python,etc.);
- Excellent verbal and written English communication skills;
- Experience with large data sets and distributed computing (Hive/Hadoop).
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at pdi.accomodations@tiktok.com
Official account of Jobstore.
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
This role is responsible for the management and development of the Customer Relations team in order to ensure a high standard of service is always provided to both internal and external customers.
Responsibilities:
Requirements
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Official account of Jobstore.
Responsibilities
Requirements
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to ref43@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212
Official account of Jobstore.
