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Job Objectives
Customer satisfaction is key to develop customer relations and Airbus services, it is also one of the pillars of Airbus’ strategy. The Airbus Regional Head of Customer Support (RHoCS) plays a key role to:
Job Description
The RHoCS is accountable for the application and consistency of the documented processes of Set-up, Deploy and Monitor customer support. The RHoCS also has a personal role to play in customer relationship management by acting as an escalation path, a facilitator, and ensuring that all customers in the region are treated in-line with Airbus’ strategy.
The primary responsibilities of the RHoCS are listed below.
Monitor and improve customer satisfaction through:
Foster the Customer Support team through:
Synchronise Airbus’ and the Customer’s Operations through:
The pre-requisites for the RHoCS include:
Job Requirements
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Job Objectives
As part of the Reward Team within Asia Pacific (APAC) Human Resource (HR) team, the role will lead the Compensation and Benefits (C&B) operations and initiatives for Singapore. The successful candidate will be the subject matter expert focal point to HR colleagues and Management on a range of topics / issues (complex, sensitive, routine, etc) requiring attention to detail, ability to
troubleshoot, taking ownership and accuracy of work while maintaining high quality standard and ensuring data integrity.
This role will report to the HO Reward, APAC and will manage a team of 2 specialists. The successful candidate will need to plan, organize and direct all activities associated with C&B in accordance to Airbus HR short and long term business strategies.
Job Responsibilities
Compensation & Benefits (C&B):
Payroll Operations:
HR Policy:
Leadership:
Job Requirements
Official account of Jobstore.
Airbus Marketers have a deep understanding of our markets and products. They are close to and interact with our customers around the world on a wide range of specialist and generic topics that contribute to aircraft sales.
Behind every aircraft deal, there is a team of marketers who have worked to understand the market, build the right aircraft solutions and develop campaign approaches.
This is a team of people who work relentlessly in a very competitive environment to position Airbus products as value generators and optimal solutions for our customers.
Our understanding of evolving market requirements helps shape our future aircraft developments to keep Airbus at the leading edge of aviation.
Airline Marketing Analyst Position
The Airline Marketing organisation is seeking dynamic and talented Analysts to strengthen and secure the future of Airbus Marketing worldwide.
The position will be Toulouse based temporarily, with a final placement in Singapore. You will participate in the Marketing Induction Program, which includes a 3-months at least training in France followed by on-the-job training and mentorship, to equip you with all the tools, network and competencies required to be successful in the field.
The role will involve supporting sales campaign analysis across a number of accounts with the support of senior team members.
You will be reporting to the Head of Airline Marketing and to Marketing Directors in the regions you will support.
Tasks & accountabilities
Ensuring the optimal customer perception of Airbus product relative to the competitor as a key step for sales campaign success, and maximising value recognition of the Airbus solution.
● Work closely with Marketing Director on assigned accounts to deliver convincing marketing analysis, argumentation, and presentations influencing a customer’s aircraft evaluation and purchasing decision
● Develop an understanding of all aspects of an airline requirements, airline business drivers, evolving fleet and network requirements, revenue and profit generation models
● Provide aircraft performance and economic analysis on Airbus and competitor aircraft for assigned accounts
● Develop appropriate documents that demonstrate Airbus’s superiority in realizing customer’s needs
● Present to and interact with customer along with senior team members
● Provide internal feedback and support the improvements of the marketing methods & tools
● Interact with other areas in Marketing/ Airbus to enhance marketing analysis and argumentation
● Be proactive, creative, customer focused, teamwork oriented, innovative, and have a fighting spirit
Required skills and experience
● Minimum 3 years of experience in Marketing or B2B sales. (experience in data analysis would be a plus)
● University degree in Aerospace Engineering or in Business Administration
● Strong analytical skills
● Aircraft Performance and Aircraft Economics is a strong plus
● Strong communication and presentation skills
● Customer focus
● Creative and Innovation spirit
● Ability to manage complex projects
● Team spirit
● Persistence
● Ability to work autonomously
● Ability to work in a high pressure environment and with changing deadlines
● Airline experience is preferable
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Accountabilities
Main activities
Required Skills
Please note that we are hiring across different levels of seniority for this role.
Official account of Jobstore.
Accountabilities
Main activities
Required Skills
Please note that we are hiring across different levels of seniority for this role.
Official account of Jobstore.
Job Objectives
Services Business Development & Analyst mission in the Business Development team (ASAM) is to support Airbus Customer Services business lines by:
Job Responsibilities
Performing Analyst
Performing Project Management Activities
Performing Business Development Activities
Identify strategic business development initiatives aiming at the expansion of Airbus Commercial Services revenue & profit streams (product and services) worldwide. This includes identification, assessment and implementation (when relevant) of partnerships opportunities, acquisitions, new affiliates creations and other types of investments by:
Job Requirements
Official account of Jobstore.
Job Description:
Job Objectives
The jobholder, a member of the Flight Hour Services (FHS) organization, based in Singapore, reporting operationally to the HO FHS Business Project Support.
The FHS organization defines and delivers tailored packages of maintenance services designed to meet the overall requirements of the customer, ranging from FHS-components up to a Tailored Support Package (TSP). Such packages include component maintenance, spare management, airframe maintenance and engineering services that are delivered by cooperating with a partner, suppliers such as OEMs, MROs or other service providers, subsidiaries or between several Operating Units.
The Operations Performance Analyst transforms data into actionable insights for the FHS Operations. The Analyst works with Data available on MIS, Skywise and other sources to provide FHS with easy-to-understand insights, statistics and visualizations developed in Skywise and Qlik Sense. The Analyst will need to understand the available data, clean and filter it as appropriate, in order to transform it as inputs to visualizations specified by the FHS teams (reports or applications).
The Operations Performance Analyst manages the successful delivery of digitization projects in Qlik Sense or Skywise within time, budget and quality targets. The Analyst will be working with the FHS Business Projects Support Team and Global FHS business experts to deliver digital tools. To achieve this, the jobholder will have to gather knowledge of the operational processes and understand the link between the virtual flow and physical flow of the supply-chain activities of FHS. The Analyst will work in close connection with Operations, Inventory, Program & Methods & Tools to understand the data being used and the purpose it is used for. The Analyst will work together with the Qlik and Trust Project team (in Toulouse) to build a strong and unique model (single source of truth) by linking together all the sources of Key FHS data.
Job Responsibilities
Scope on Skywise and Qlik Sense
Price Data Scope
1) Support FHS Team
2) Support Initial Provisioning team
Secondary Responsibilities
Job Requirements
Personal & Interpersonal Skills
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Singapore Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Digital <JF-IM-DI>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Official account of Jobstore.
Job Objectives
Job Responsibilities
Supplier Management
Continuous Improvement and Operations
Job Requirements
Official account of Jobstore.
Job Objectives
Develop a well-structured, broad and confident commercial relationship, monitoring and improving the overall relationship with the customer account as required, and ensuring the protection of the Airbus relationship at all management levels within the customer’s organization.
Primary responsibilities
Develop a thorough knowledge of her/his assigned customers:
Conducting campaigns to a successful end:
Lead and manage the commercial team during the campaigns:
Maintain the customer relationships after contract’s signature and aircraft delivery:
Secondary Responsibilities
General
Personal & Interpersonal Skills
Professional skills
Official account of Jobstore.
The mission of the Function Controller comprises 3 roles:
⮚ The main job scope of the Function Controller is to monitor and improve the operating costs of the relevant Functions Activities in Singapore, and to provide decision support to Management. This includes the production of regular financial and management accounts, budgets and forecasts, in close coordination with Business/Function Controllers in Europe.
⮚ Finance Transformation: The Function Controller will drive projects related to digitalization and optimization of processes in Finance
⮚ Support to Heads of Integrated Functions ( HR, Legal, Finance, Procurement...) based in Singapore to get an overview of relevant financial KPI across APAC
Primary responsibilities :
Secondary Responsibilities :
Personal & Interpersonal Skills :
Professional skills:
Official account of Jobstore.
Job Description:
The mission of the Function Controller comprises 3 roles:
⮚ The main job scope of the Function Controller is to monitor and improve the operating costs of the relevant Functions Activities in Singapore, and to provide decision support to Management. This includes the production of regular financial and management accounts, budgets and forecasts, in close coordination with Business/Function Controllers in Europe.
⮚ Finance Transformation: The Function Controller will drive projects related to digitalization and optimization of processes in Finance
⮚ Support to Heads of Integrated Functions ( HR, Legal, Finance, Procurement...) based in Singapore to get an overview of relevant financial KPI across APAC
Primary responsibilities :
Supervising Integrated Functions’ expenses across the APAC region and assisting Heads of Functions in obtaining a comprehensive view of their costs.
Responsible for computing regional business cases for cross-country improvement initiatives, and providing actionable scenarios and way forward,
Build a strong customer relationship with Functions managers, providing lean and applicable information,
Support the definition of cost allocation models to support cross-Functions and cross-entities charge back
Contract management / Service Level Agreement (SLA) : Ensure the Cost Reimbursement Agreements’ content is up-to-date, compliant to current country regulations/laws, sufficient to protect Company interests, which support all activities within the Company
Accountable to establish the annual budget (includes ensuring budget adherence, investigate any budget deficiencies and provide solutions/improvement) & quarterly forecast of the respective business activity / function, in liaison with Heads of department,
Responsible for an accurate intercompany re-invoicing process, closely following up on intercompany transactions and reconciling intercompany positions to ensure no discrepancies in quarterly balances,
Managing projects related to the transformation of Finance for greater simplification and digitalization of our process, such as:
Automatization of Dashboard and reporting
Audit existing finance processes and identify areas for improvement and automation
Develop and implement new financial tool using SAP, Google suite
Support the development of Financial models, forecast and budgets
Keep abreast with all organizational changes and business developments, countries’ financial related regulations,
Secondary Responsibilities :
Personal & Interpersonal Skills :
Excellent organizational and multitasking abilities,
Excellent communication and interpersonal skills to handle internal stakeholders,
Independent with strong analytical and problem-solving skills,
Team oriented and willing to ensure maximum efficiency,
Ability to translate complex data into actionable scenarios
Expertise in Google Suite, Excel including advanced functions, formula and data manipulation
Self-motivated and enthusiastic, willingness to take responsibilities and challenges,
Professional skills:
Expert in Financial Systems and Digital solutions (SAP, SAP Analytical Cloud, Google Sheet...)
Proven experience in Finance transformation projects or similar role
Finance or Accounting Bachelor’s / Master’s undergraduate,
Minimum 5 years of relevant experience in Controlling / Audit,
Accounting knowledge, transfer pricing and commercial understanding are desired,
Ability to work in an international & dynamic environment and quick adaptation to changes
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Singapore Private LimitedEmployment Type:
Permanent-------

Experience Level:
ProfessionalJob Family:
Controlling <JF-FI-FO>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Official account of Jobstore.
We have a unique opportunity for an Airline Marketing Analyst based in Singapore with the wonderful APAC Business Unit based in Singapore.
The role will involve supporting campaign analysis across a number of GAM teams with the support of senior members. You will reporting to the Head of Marketing APAC.
Tasks & accountabilities
Ensuring the optimal customer perception of Airbus product relative to the competitor as a key step for sales campaign success, and maximise value recognition of the Airbus solution to support best possible pricing, on specific accounts.
Required skills
Official account of Jobstore.
Job Description:
Airbus DS SLC has decided to launch a new customer oriented structure called Key Account Lead-Key Account Management (KAL-KAM) in order to enhance business develop to different Enterprise Segments through Mobile Network Operators (MNO’s) and/or Secure Mobile Virtual Network Operators (SMVNO)due to their market position and access.
The new value proposal will be mainly based on Business and Critical Communications services and applications, part of SLC portfolio and partners. Leveraging on the mentioned value proposal, KAM’s main responsibility is to develop business deals with MNO’s and SMVNO’s, building joint Go-to-market models primarily focused on Enterprise market (comprising, Transport, Utilities and Industry for instance) in case of MNO’s and for Public Safety in case of SMVNO’s (and MNO’s).
The Key Account Manager will participate to the development of the business relationships and management of the local and regional Mobile MNO and SMVNO accounts, maintaining a long term relationship to generate opportunities that actively contribute to make both MNO/SMVNO and SLC successful.
Job Responsibilities:
Support the development of trust relationships with assigned MNO/SMVNO accounts at the level of key influencers (CIO, CTO, COO, CFO)
Acquire a thorough understanding of MNO/SMVNO needs and requirements regarding business critical (enterprise) and mission critical (public safety) segments.
Identify, develop, maintain and expand customer Power Base (e.g. influencers, decision makers, etc.).
Support business development plans/ strategies for the opportunities with the selected accounts.
Understand SLC portfolio and capabilities in order to best position them in the market.
Drive initiatives with 3rd parties and Systems Integrators when needed to cover gaps and improve the business solutions.
Be a proactive virtual team leader involving the necessary teams within SLC in order to support the development of new business and build extensive and long lasting business relationships between the account and SLC.
Develop market capture plans in line with SLC methodology and processes.
Provide consistent and regular inputs towards relevant SLC internal stakeholders (PBM, Finance, Bid, TSS, Operations) aiming to improve and adapt company development plan according to MNOs/SMVNO’s needs and strategies.
Subject to the industrial set-up of the campaign, also lead the preparation of technical and commercial proposals together with MNO’s/SMVNO’s.
Use SLC digital tools – such as CRM system – to create and update opportunities’ status, prepare reports of progress and forecasts for main SLC stakeholders.
Support the qualification of campaigns in line with SLC process
Actively engage with Airbus digital marketing team(s) to support opportunity creation and campaign development.
Job Requirements:
Previous roles of Account Management with Mobile Network Operators in APAC region.
Experience on business development for complex projects including several stake holders – besides the MNO -, such as for example System Integrators (SI’s), Application developers, IT system suppliers and corporate business users.
Understanding of different business models, based on eg Opex/SaaS. Understanding of software business and knowledge of communication networks and IT systems. Basic understanding of 4G and 5G technologies and their enablers.
Familiar with MNO/SMVNO business dynamics and key financial indicators. Can map customer pain points with financial/business performance.
Act as a thought leader and position SLC as a strategic partner to the MNO/SMVNO.
Experience of public safety customers and their operations is a great advantage.
Strong listening, communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
Proactive approach.
Track record of successful leadership and change management projects.
High motivation for new business development.
Strong negotiation skills.
Ability in problem-solving and solid decision maker.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Singapore Private LimitedEmployment Type:
Permanent-------

Experience Level:
ProfessionalJob Family:
Sales, Marketing & Commercial Contracts <JF-MC-VE>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Official account of Jobstore.
Airbus DS SLC has decided to launch a new customer oriented structure called Key Account Lead-Key Account Management (KAL-KAM) in order to enhance business develop to different Enterprise Segments through Mobile Network Operators (MNO’s) and/or Secure Mobile Virtual Network Operators (SMVNO)due to their market position and access.
The new value proposal will be mainly based on Business and Critical Communications services and applications, part of SLC portfolio and partners. Leveraging on the mentioned value proposal, KAM’s main responsibility is to develop business deals with MNO’s and SMVNO’s, building joint Go-to-market models primarily focused on Enterprise market (comprising, Transport, Utilities and Industry for instance) in case of MNO’s and for Public Safety in case of SMVNO’s (and MNO’s).
The Key Account Manager will participate to the development of the business relationships and management of the local and regional Mobile MNO and SMVNO accounts, maintaining a long term relationship to generate opportunities that actively contribute to make both MNO/SMVNO and SLC successful.
Job Responsibilities:
Job Requirements:
Official account of Jobstore.
Job Description
The Customer Service Program Excellence is a bespoke programme sponsored by the top Management of Airbus Customer Services to develop a holistic Customer Services professional in Airbus.
Candidates chosen for this programme will embark on a 12 months program, consisting of 4 mission rotations of 3 months length each, including one rotation in Toulouse, France. The program is designed to gain an appreciation of the different business lines within Airbus Customer Services by supporting the day to day operations and special projects. At the end of the 12 months’ programme, the talent will be ready to assume a full time position as a Customer Support Director or with one of the business lines of Airbus Customer Services.
FIELD SERVICE REPRESENTATIVE MISSION
DIGITAL JOURNEY: CUSTOMER ENGAGEMENT AND PROGRAMME MISSION
PROGRAMMES: CUSTOMER SUPPORT PROGRAMME MISSION
CUSTOMER SERVICES DIRECTOR MISSION
Personal & Interpersonal Skills:
Professional skills:
Official account of Jobstore.