Total 241 Customer Service.html job vacancies in Information Technology category in The United States of America

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

Who are we?

Data Center Customer Operations Technician

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times

• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard  procedure escalation requests

• Ensures adherence to commit times within standard operating procedures

• Maintains detailed written records of all work activity

• Updates local asset databases and other systems

Installations

• Rack and stack semi-routine customer equipment tickets

• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include

• fiber trays, ladder racks, customer equipment and cabinets

• semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect

• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)

•  Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects

• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

• Supports semi-routine standard operating testing and  standard operating installations of customer assets

• Supports standard operating procedures of layer 1 cross-connect certification testing

• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary

• Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements

• Delivers a high level of service and an excellent customer experience when interfacing with customers

• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines

• Supports customers on-site by through access control and escorting services

Projects

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision

• Supports vendors on projects

• Supports physical customer audits

Training

• Completes all assigned training in a timely manner

• May provide support to new hires

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix è un'azienda che offre pari opportunità di lavoro. Tutti i candidati saranno presi in considerazione senza tener conto del colore della pelle, religione, origine nazionale o etnica, ascendenza, luogo di nascita, cittadinanza, sesso, gravidanza/parto o condizioni mediche correlate, orientamento sessuale, identità o espressione di genere, stato matrimoniale o di unione domestica, età, stato di veterano o militare, disabilità / categorie protette art. 3 e art. 18 legge 68/99, condizione medica, informazioni genetiche, affiliazione politica/organizzativa, stato di vittima o di familiare di una vittima di reato o di abuso, o qualsiasi altro stato protetto dalla legge applicabile

Join our dynamic Customer Success team at Harris' Advanced Utility Systems as a Technical Customer Success Analyst and contribute to the success of our flagship product, CIS Infinity. We're seeking highly motivated individuals who thrive on challenges and are passionate about delivering exceptional customer experiences. This role offers an opportunity to collaborate with customers, troubleshoot complex issues, and enhance your technical skills in the Utility industry. Be part of a dedicated team, make a positive impact, and build lasting customer relationships.

This remote role welcomes candidates anywhere in Canada and the US in the EST timezone.

Apply Instructions: Please upload a cover letter along with your resume by following this guide (https://youtu.be/1wsIR7JjhOo).

What your impact will be:

• Effectively respond to and resolve product and technical inquiries via telephone or electronically submitted tickets.
• Assess and troubleshoot system issues for Customer utility departments, implementing solutions using SQL and system knowledge.
• Configure and optimize system workflows for Customers.
• Provide occasional one-on-one training for Customers on new/existing features and processes.
• Document detailed information within the issue tracking system, following team guidelines.
• Collaborate with team members and across the organization to exchange knowledge.
• Meet service level guidelines and key performance indicators to contribute to team and departmental goals.
• Act as a key contact for assigned tasks, managing, and implementing resolutions from start to finish.
• Participate in regular calls with Customers to understand their needs and share best practices.
• Identify gaps in processes and suggest solutions for product improvement.
• Utilize exceptional written and verbal communication skills while working with Customers.
• Verify and test changes and fixes as needed.
• Collaborate with the Development team to understand and implement required resolutions.

What we are looking for:

• 5+ years of proven experience in a software support environment.
• High expertise in writing and running SQL queries.
• Expert understanding of Microsoft SQL Server.
• Knowledge of PowerShell scripting.
• Solid experience supporting client/server applications.
• Strong desire to provide exceptional customer experiences.
• Software troubleshooting skills with a positive attitude, patience, understanding, and teamwork.
• Ability to interpret requirements and recommend solutions addressing Customer needs.
• Excellent analytical, research, and problem-solving skills.
• Exceptional verbal and written communication skills.
• Exceptional attention to detail and quick grasp of concepts.
• Ability to prioritize work effectively.
• College Diploma in Computer Science or equivalent industry experience (preferred).

What would make you stand out:

• Experience with remote access tools & techniques (Webex, Remote Desktop, VPN).
• Oral or written communication in French.
• Customer Service Training or Certification.
• Experience supporting software applications for the Public Utility Industry.
• Experience in Cloud-managed technology.
• Experience in web-based technology.
• Experience in Crystal Report, Power BI.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Advanced Utility Systems: 

Advanced Utility Systems is the leader and most progressive utilities software company in North America. As one of the largest providers of water, electric and natural gas utility software, Advanced Utility Systems offers an all-encompassing suite of integrated systems from billing to service management with a long-term commitment to the utilities industry, through investment in its employees, new products, new technologies, and continuous improvement.

Advanced Utility Systems is the third largest division within Harris Computer Systems, a Constellation Software Inc. operating group. Constellation Software Inc. is an international provider of market-leading software and services to a number of industries, with six operating groups which currently service customers in over 100 different markets worldwide. Publicly traded with over 25,000 employees generating consolidated revenues exceeding US $4 billion. Constellation Software Inc. has a mission to acquire, manage and build an exceptional and diverse portfolio of companies, selling software products to help customers achieve their goals and objectives.

#LI-DNI

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The Voice of the Customer Specialist, UK&I will be responsible for helping the Customer Success and Service organisation execute against its strategic priorities alongside analysing and delivering customer satisfaction feedback data in a digestible, actionable way to people throughout Customer Success & Service (CS&S) and beyond. This person will be a strong customer advocate, responding to, investigating and resolving customer complaints through managing customer feedback and escalations via various online and internal channels across the wider function. This role will focus on resolving customer complaints, addressing business learnings where needed, ensuring that operational losses are minimised whilst adhering to regulatory and organisational agreed policies and timelines.

● Ensure all complaints are fully resolved by thoroughly investigating and addressing all the customers issues raised within agreed timescales.

● Negotiate fairly with the customer in order to resolve the complaint to satisfy all parties.

● Conduct the root cause analysis of complaints to identify any process

improvements to prevent recurrence whilst publishing MI to the originating areas to put permanent resolutions in place

● Handle any Financial Ombudsman cases and queries received by providing

accurate and professional responses to defend GP’s position

● Strong customer service skills and the ability to maintain and build relationships

● Support the resolutions team with any queries around their escalations by sharing best practises and the negotiation thought process

● Ability to build and maintain strong, productive relationships.

● Track and report on customer satisfaction feedback, for example incident-based surveys (IBS) and relationship-based surveys (RBS), and analyse that feedback to provide insights on how the CS&S organisation, Product, Marketing, Compliance and other Global Payments teams can improve our skills and knowledge, processes and systems.

● Aim to retain customers by answering customer comments through our various online customer facing channels such as Trust Pilot and Google Reviews, and manage any escalations when required. This is a ‘shop window’ and our reputation is at stake.

● Coordinate closely with internal stakeholders to see customer projects through to completion and on time, ensuring the highest levels of customer satisfaction.

●Coordinate activities across all the required functions to ensure implementation, migration or regulatory project completion for the customer.

● Provide support in customer product selection and solutions to overcoming

obstacles to product adoption.

● Liaise cross-functionally with Marketing, Sales, Product, Compliance on initiatives designed to drive customer engagement and experience through the adoption of our products and services.

About You

● Excellent verbal and written communication skills

● Excellent problem-solving skills and the ability to use experience to complement data

● Excellent customer service skills with a passion for high quality solution and

product implementation

● Understanding of both legislation and regulation which governs complaint handling

● Experience in service recovery, driving innovation and business improvements

● Excellent problem-solving skills and the ability to use experience to complement data

● Utilise a methodical approach to arrive at a timely decision paying particular

attention to detail

● Previous experience of complaint handling desirable

● Ability to work unsupervised, prioritise own workload and accountable for collective success

● Strong analytical skills and comfortable with providing results through data

● Exceptional stakeholder management skills to work cross-functionally

● across the wider business

● Ability to navigate change in a complex fast paced environment, embracing new ideas both big and small and influencing changes across all levels

● Ability to collaborate cross-functionally to understand customer requirements and translate them to effective implementation

● Ability to manage/lead multiple projects and customers simultaneously, set

priorities and adapt to changing conditions

● Ability to prioritise and respond to internal and external customer issues, across all levels, with the required urgency

● Ability to work comfortably with internal systems, Excel, Powerpoint and Google’s suite of equivalent products

● Lead by example and be a role model to the wider CS&S teams

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Gordon Food Service is hiring an Master Data Specialist (Customer) position. This candidate will complete master data creation and controls the activation of records in data management systems.  Conducts system maintenance of specific data fields and ensures defined data quality levels according to corporate standards and protocol. Conducts data entry related to products, suppliers, customers, or marketing content. Completes project work in support of data management and other master data administration tasks. Advises and provides guidance on data standards and processes to internal stakeholders and data users.

Experience:

• One to two years of previous food service, marketing, or technical writing experience or an equivalent combination of education, training, and experience.

Location:

• 1300 Gezon Pkwy, Wyoming MI 49509

• Hybrid Schedule 3 days in office 2 days remote

• Monday to Friday

• 8 am to 5 pm

Adherence to Hybrid Work Policy:

Adherence to the company's hybrid work policy is an essential function of the Master Data Specialist position.  The policy is subject to change, and employees will be required to adhere to those changes as a condition of their continued employment.

As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

SP’s Student Services seeks to enhance our students’ experience by providing a range of services and our Customer Relations Unit, is the most convenient touchpoint to obtain easy information and guidance relating to student administration, financial and fees matters.

The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.

Responsibilities:-

• Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

• At least a tertiary education (in any discipline)
• Proficient in Microsoft Office applications
• Strong writing and analytical skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 23 Mar 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer 

• Competitive salary

• Paid vacation/holidays/sicktime- 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out! : https://youtu.be/pdZMNrDJviY

What you will do

• Promote the Johnson Controls value proposition to the owner community by acting as the champion for estimating and quoting Labor & Materials (L&M) and small retrofit technical solutions.

• Assist with building long term customer relationships/partnerships with owner accounts by partnering with the Sales team.

• Responsible for customer satisfaction and loyalty while working in conjunction with operations and sales partners.

• Drives customer satisfaction to aid in cultivating and managing long-term relationships by qualifying and closing quoted opportunities.

• Utilizes quoting tools to prepare, present and finalize quote opportunities.

• Provides coaching and training to Technicians and Sales on estimating, selling and using the quote tool for L&M and small retrofits.

• Seeks to expand the depth and breadth of Johnson Controls offerings sold with owner accounts.

• Actively participates in all developmental and training activities and programs to gain knowledge of the JCI product and service offering.

How you will do it:

• Responsible for inbound customer quote calls. Generates quotes for Johnson Controls offerings persuasively, persistently and confidently to owner accounts. Manages multiple, ongoing, opportunities by receiving, reviewing and processing quotes to customer’s specifications. Partners with Sales team for quotes that are larger in scope.

• Demonstrates technical and business expertise by providing information on our products and services and maintains a high level of credibility. Effectively estimates, writes, and presents proposals. Able to go to job sites to identify opportunities, estimate and quote without assistance.

• Partners with Sales to ensure full understanding of the sales process outcomes as well as demonstrates evidence of advancing the sell. Shares technical knowledge plus business expertise with the customer to match the solution to the customer’s operational need and favorably position Johnson Controls.

• Follows up on all open quotes. Utilizes applicable tools effectively to plan and document quoted opportunities. Manages the high activity of the pipeline with a focus on sales phase, close date, and probability of a close as well as other pertinent pipeline information. Manages to Branch targets for quotes and closure.

• Provides training and coaching on the use of applicable tools, finance training, sales soft skills training and GM%, fees, etc. to allow the Technicians to finalize and deliver quotes directly to the customer.

• Partner with Sales on quoting to provide coaching on using the tool so they feel comfortable generating quotes. Build a relationship between the field and Sales organization for future partnering on PSA opportunities and larger retrofit opportunities.

• Place purchase orders with vendors based on execution needs for quote completion.

• Assist both internal and external customers on warranty related issues.

What we look for:

• Five (5) years minimum hands on HVAC field experience required.

• Demonstrates a commitment to integrity and quality in business.

• Excellent initiative and interpersonal communications skills.

• Demonstrated ability to influence the market at key levels.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

We are looking to recruit a new Head of Customer Experience and Safeguarding to work within established team and closely with the Executive team to ensure a robust and bespoke approach to Customer Care management and promote a range of initiatives that engage customer views and opinions in order to inform good quality services. The role will also provide senior strategic oversight of Safeguarding management.

Directors and senior management team ensure quality oversight and follow up as required across our range of services and customers. This role is designed to support this leadership approach and enhance the process where helpful by adding to quality assurance follow up, investigations or taking a lead in more complex cases. The Head of Customer Experience and Safeguarding will work strategically alongside the Quality Department and report to the Board quality subcommittee with regular attendance at executive meetings.

You will carry out on site investigations nationally when required and support outcomes for more complex complaints or safeguarding investigations. You will ensure there is appropriate debrief action based learning and develop good practice directives and develop. You will ensure we look at the holistic feedback and have a key focus on learning also from positive feedback and compliments.

The successful post holder will have excellent experience of social care management at a senior level. They will be a competent, organised and informed manager with a solid knowledge of safeguarding processes. We require a firm commitment to Customer engagement and complaint management to achieve strong outcomes. Excellent report writing skills and verbal and written communication is essential. Full training and induction will be provided. Comprehensive staff support package details in the job pack.

We offer all employees competitive pay and a pension contribution in addition to 28 days annual leave. As an employer that is committed to the professional development of our staff we also support our care staff to complete the nationally recognised Care Certificate and pay for your enhanced DBS. Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK – Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.

We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.
For more information about this post please contact Sam Priestley, Service Director at 0161 236 0829 or email sam.priestley@creativesupport.co.uk

Proud member of the Disability Confident employer scheme

Head of Customer Service

Bangkok Bank Singapore is a full licence bank operating in Singapore since 1957. We provide a wide range of wholesale and consumer banking and financial services to meet the diverse needs of our clients.

We are looking for a dynamic individual to join the Bank as the Head of Customer Service to lead our team with enthusiasm. The successful candidate will oversee, supervise and direct all work performed in the retail branch of the Bank, covering both front, middle and back-end operations of the branch. He/ She will manage staff, foster a positive work environment and ensure customer satisfaction and proper branch operation. He/ She will have a hands-on approach and will be committed to help drive and support process re-engineering and digitization initiatives and be a key member to support and drive the Bank’s core banking system change.

Job Responsibilities

The successful candidate will be required to:

· Manage the staff and the day-to-day operations of the Customer Service Department to ensure that the daily activities of the department comply with the Bank’s policies, procedures, relevant regulations and proper functioning of controls and that customer service standard is maintained at all times.

· Ensure due diligence is performed on existing clients to comply with AML/KYC regulations.

· Provide leadership and support collaborative efforts across the Bank.

· Take the lead to foster a strong compliance culture by taking ownership of inculcating the desired conduct, values and behaviours in the staff.

· Take the lead to foster a strong risk and control culture and drive risk and control awareness to the staff.

· Take the lead to foster and promote teamwork.

· Drive and support process re-engineering and digitization initiatives to improve productivity.

· Drive the core banking system change within the Customer Service Department.

· Ensure that Branch Operating Manual is reviewed and updated in a timely manner.

· Ensure audit/compliance observations are closed in a timely manner.

· Proactively identify, assess and review the performance of the staff and identify gaps, if any, and work with Human Resources to upskill/re-skill the staff to increase operational effectiveness and efficiency and to future-proof all roles.

Requirements

• Recognized Degree
• Minimum 15 years' experience in a similar role with a bank
• Able to work independently with both internal and external stakeholders
• Able to build trust and maintain effective working relationships with various stakeholders
• Good communication and interpersonal skills
• Proficient in the use of Microsoft Office tools
• Able to handle multiple projects/tasks effectively
• Role specific technical competencies include retail banking services; Anti-money laundering policies and procedures; Financial Services Regulatory Environment; Process Management.
• Role specific industry knowledge and experience include MEPS+; G3/CTS, including participation in annual industry exercise; SDIC knowledge and testing; ISO20022 project testing and involvement; an understanding of the banking industry and its best practices.
• Experience in FAST, PayNow setup is a plus
• Experience of AML requirements via a client on-boarding role or similar role including an understanding of client structures and AML requirements on individuals and corporate is an added advantage

Job Description:

Are you passionate about technical topics?

Do you enjoy coordinating activities and people, leading by example?

This job is for you!

Airbus Customer Services Technical Data (SID) is in charge of delivering maintenance manuals to customers which are critical components of the aircraft delivery. 

Our operational unit develops, delivers and supports aircraft maintenance documentation directly used by the customers (airlines, MRO Maintenance Repair Operations, lessors). 

Technical Data is organized in 3 authoring domains and 5 local lines (France, Germany, India, Spain, United Kingdom).

You will join the Technical Data Airframe Authoring Line in France (Skywise Campus, Blagnac), within "Structure Maintenance & Repair Parts" team (SIDS25) for A350, A320 family, A380 and A330/A340.

We are responsible for these 3 Technical data :

• Illustrated Parts Catalog (IPC),

• Structural Repair Manual Identification (SRM Ident.),

• Illustrated Parts List (IPL) for the Airbus Component Maintenance Manual (CMMm).

As Technical Data Engineer, your main missions will be:

• Technical Leader on several programs, ensuring the interface between our subcontractors and the team.

• Technical coordinator of TDEs within the team. 

• Analyse and collect source data (MPM, Service Bulletin, Concession, Customer Originate Change, ...) to prepare the updates on IPC, IPL and SRM ident 

• Launch the work orders to the subcontractors in charge of the Technical Data authoring

• Support the subcontracted activities, and check the quality of the deliveries (by sampling)

• Ensure the technical interface with Design Office, Service Bulletins, Engineering support, Final Assembly Line, Risk Sharing Partners, ...

• Provide answer to Customer's queries (Airlines, MRO,...) via Tech Requests

• Propose, define and follow continuous improvement with a local and/or transnational approach.

• Contribute to Technical Data projects and development

Main Competencies:

• Leadership to coordinate people inside and outside the team

• Attitude to work within a team

• Subcontractors management

• English level B2 (transnational daily exchanges in face to face)

• French level C1

• Technical drawings reading

• Experience as Author within SAP tool, on Technical Data could be a plus

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

 

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly.    Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Take your career to a new level and apply online now!

This position is classified: F12

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Etes-vous passionné par les sujets techniques ? Aimez-vous coordonner les activités et les personnes, en donnant l’exemple ? Ce travail est pour vous ! Airbus Customer Services Technical Data (SID) est chargé de fournir aux clients les manuels de maintenance qui sont des éléments essentiels de la livraison de l'avion. Notre unité opérationnelle développe, livre et supporte la documentation de maintenance des avions directement utilisée par les clients (compagnies aériennes, MRO Maintenance Repair Operations, loueurs). Les Données Techniques sont organisées en 3 domaines auteurs et 5 lignes locales (France, Allemagne, Inde, Espagne, Royaume-Uni). Vous rejoindrez la Technical Data Airframe Authoring Line en France (Skywise Campus, Blagnac), au sein de l'équipe "Structure Maintenance & Repair Parts" (SIDS25) pour les A350, famille A320, A380 et A330/A340. Nous sommes responsables de ces 3 Données techniques : Catalogue de pièces illustré (IPC), Identification manuelle de réparation structurelle (SRM Ident.), Liste illustrée des pièces (IPL) pour le manuel de maintenance des composants Airbus (CMMm). En tant qu'Ingénieur Données Techniques, vos principales missions seront : Leader Technique sur plusieurs programmes, assurant l'interface entre nos sous-traitants et l'équipe. Coordinateur technique des TDE au sein de l'équipe. Analyser et collecter les données sources (MPM, Service Bulletin, Concession, Customer Originate Change, ...) pour préparer les mises à jour sur les identifiants IPC, IPL et SRM. Lancer les bons de travail aux sous-traitants en charge de la rédaction des Données Techniques Supporter les activités sous-traitées, et vérifier la qualité des livraisons (par échantillonnage) Assurer l'interface technique avec le Bureau d'Etudes, les Service Bulletins, le support Engineering, la Ligne d'Assemblage Final, les Partenaires de Partage des Risques, ... Apporter des réponses aux requêtes des clients (compagnies aériennes, MRO,...) via Tech Requests Proposer, définir et suivre une amélioration continue avec une approche locale et/ou transnationale. Contribuer aux projets et au développement des données techniques Compétences principales : Leadership pour coordonner les personnes à l’intérieur et à l’extérieur de l’équipe Attitude à travailler en équipe Gestion des sous-traitants Anglais niveau B2 (échanges transnationaux quotidiens en face à face) Français niveau C1 Lecture de dessins techniques Une expérience en tant qu'auteur au sein de l'outil SAP, sur les données techniques pourrait être un plus

Votre environnement de travail :

Capitale mondiale de l'aéronautique et capitale européenne de la recherche dans le spatial, Toulouse est une ville dynamique du sud-ouest de la France desservie par un aéroport international. Idéalement située entre la mer Méditerranée et l'océan Atlantique et à proximité des Pyrénées, elle offre de nombreuses possibilités d'activités de plein air !

 

Parce que nous prenons soin de vous :

• Avantages financiers: Salaire attractif, accords d’intéressement et de participation, plan d'épargne salariale abondé par Airbus, plan d’actionnariat salarié sur la base du volontariat, avec attribution d'actions gratuites en fonction du nombre d’actions souscrites.

• Équilibre vie privée / professionnelle: Des jours de congés supplémentaires pour occasions spéciales et des options de transfert de congés, un comité d'entreprise proposant de nombreuses activités socio-culturelles et sportives et d’autres services. 

• Bien-être / santé: couverture complémentaire des frais de santé et de prévoyance (incapacité, invalidité, décès). Selon le site : centre de services de santé, services de conciergerie, salle de sport, application de covoiturage. 

• Développement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, parcours expert, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

 

Donnez une nouvelle dimension à votre carrière en candidatant en ligne maintenant! 

#LI-SF1

Ce poste est classé : F12

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations SAS

Employment Type:

Permanent

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Classe Emploi (France): Classe F12

Experience Level:

Professional

Job Family:

Technical Data & Publications <JF-CS-TD>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

What You’ll Do on a Typical Day :

• Owner of the Technical workstreams and customer product suite within the overall project during project implementations

• Aligning those responsible for the product implementations to the overall customer objectives and Maintain and communicate customers’ global strategy and approach with all technical workstreams over different regions, to ensure alignment

• Create timeline for technical deployment, working alongside Customer Onboarding Manager (COM) and Units as well as all other relevant work stream owners & the customer to ensure it fits in overall project timeline

• Help those responsible for the product implementations to be successful by setting out clear delivery expectations, provide clear scope overview and project plans

• Work with each product SME/deployment team to deploy each product and manage the governance on schedule and scope

• Single point of contact for customer for all applicable technical/ product queries, liaison with workstream owners to review the same and revert to the customer with an update / resolution for the same

What We’re Looking For :

• Graduate with 9 plus years of experience. A passion for working directly with customers and strong relationship building and Experience collaborating across multiple functional groups and with operational SME’s

• Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones

• Able to motivate a project team and manage under pressure   

• Business English mandatory - multi-lingual capability advantageous and Ability to clearly articulate an accountability, then hold people accountable

• Knowledge of American Express Global Business Travel Products globally and Previous experiences in software implementation would be an asset

• Ability to understand and manage projects and technology

     

Location

IND0003 - Gurgaon - GBT

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Position Summary

• Contribute to successful product launch in the market
• Contribute to increase sales conversion through service touch points channels
• Monitor/Reporting any early product quality warning
• Provide training and share “know how” to service partners
• Maintain positive KPIs and analyze/report abnormalities
• Add vlaue to customer’s experience through differentiated activites
• Initiate “Special “Care” program to customers “Premium Products”
• Detect/Mitigate business risk actitivty and report periodically

Role and Responsibilities

Product Launch

•  [Operation Readiness] Perform product/service launch plan by timeline (Contents, Parts, tools, training etc.)
•  [Early Warning] Monitor/Report any potential product quality issue with systematic risk sensing and reporting
•  [Pro-active solution] Analyze defect symptom & provide necessary solutions to customers on timely manner
•  [System & Tool development] Develop process or JIGs to provide prompt technical solution

[Technical Operation] Ensure healthy technical operation

•  [On-line Contents] Create/distribute help contents to strengthen self-service for end users and advanced repair skills for Samsung engineers
• [Technical Training] Prepare product training manuals & Conduct On site/ Online training as per annual training calendar
• [Re-do] Analyze and solve repetitive repairs and multiple defects resulted from service failure
• [No Parts usage] Reduce service costs by analyzing No Part Used cases and develop an improvement measure by finding the reason

Skills and Qualifications

• 5 to 7 years of experience in Product Support/ Customer Service with a reputed Company
• GCC market knowledge is preferable
• Bachelor degree in Electronic Engineering
• Strong communications skills

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

QUI SOMMES-NOUS ?

Thales Digital Factory s’inscrit dans le programme de transformation de Thales qui a pour ambition de devenir un acteur incontournable et exemplaire du digital, et ce dans l’ensemble de ses marchés. Notre mission consiste à accélérer la transition numérique du Groupe Thales en s'aventurant dans de nouveaux modes de travail et de décision. Notre stratégie s’articule autour de 6 valeurs : Responsabilisation, Orientée sur la donnée, Centrée sur l’utilisateur, Collaboration, Amélioration continue et Culture de l’échec. Nos bureaux se répartissent de Paris à Singapour en passant par Montréal au cœur d'écosystèmes innovants. Thales Digital Factory se distingue également grâce à son incubateur qui accompagne des start-ups internes et externes, ses plateformes digitales, son centre d’excellence Cloud et le développement de MVP, porteurs d’innovation pour l’offre digitale du Groupe et de nos clients.

QUI ETES-VOUS ?

Vous êtes passionné par l’univers du Cloud et convaincu de son potentiel pour fournir des services clés en main ?

Vous justifiez d'une expérience significative dans la gestion de services Cloud, y compris la mise en place de bonnes pratiques et d'améliorations visant à optimiser la prestation de services numériques ?

Votre expérience vous permet de garantir la croissance continue et la satisfaction des utilisateurs ?

Vous avez une culture de l’ingénierie notamment concernant les processus et pratiques outillés permettant de concevoir des systèmes complexes mobilisant plusieurs disciplines d’ingénierie ?

Vous avez une expérience de management d’équipe ? Vous aimez consacrer du temps à partager vos compétences et à aider les autres à se développer ? Vous disposez d'une grande capacité d'écoute et d’une adaptabilité managériale que vous faites évoluer en fonction des situations ?

Vous êtes fédérateur et votre leadership d’équipe est reconnu (définir et embarquer vers une vision) ?

Enfin, un environnement multiculturel et Agile vous attire et vous êtes à l’aise en anglais ?

Vous vous reconnaissez ?

Parlons missions !

CE QUE NOUS POUVONS ACCOMPLIR ENSEMBLE

Vous intégrez le centre de compétences nommé <ENG:IO> au service des entités Thales Corportate Engineering (Vélizy) et de Thales Digital Factory (Paris 8), vous êtes rattaché au directeur d’<ENG:IO>.

Les principaux Produits et Services conçus et opérés sont les environnements d’ingénierie (services, ateliers, pratiques, processus …), les plateformes Cloud, les produits Digitaux et plusieurs initiatives innovantes.

En tant que Leader de la discipline, le HoD Customer & Services Operations est garant de l’excellence des métiers de Service Delivery Manager, Customer Engagment Manager, Technical Account Manager et Support Engineer.

Pour cela, il doit coacher son équipe qui porte ces rôles au sein de différentes Tribes Produit & Services. Il s’assure de la maitrise des bonnes pratiques permettant l’acquisition & l’onboarding réussis, puis la fidélisation des clients utilisateurs (capture et analyse des usages, fiabilisation, optimisation du support, accompagnement pour l’appropriation des services, …).

A ce titre, vous avez pour missions :

1. Manager-coach au service des ingénieurs de sa discipline qui veille à la diversité et l’inclusion dans un environnement avec les valeurs Hungry, Humble, Aware, notamment :

• Accompagner le développement des compétences des ingénieurs (selon modèle T-shape skills)

• Développer l’esprit collaboratif pour renforcer l’autonomie et responsabilisation en équipe multidisciplinaire

• Définir et évaluer les objectifs individuels. Réaliser des feedbacks réguliers

• Conduire le processus de recrutement avec le Talent Aquisition et d’accueil avec les RH afin d’attirer et sélectionner les meilleurs talents

• Collaborer avec les responsables du delivery pour adapter la capacité de la discipline selon le plan de charge

• Porter une attention aux collaborateurs notamment pour préserver un équilibre de vie professionnelle – personnelle

2.Gardien de l’excellence de la discipline d’ingénierie Customer & Services Operations dans un environnement apprenant qui contribue à la réalisation de solutions compétitives (Qualité, Attractivité, Coût, Délai), notamment :

• Encourager les initiatives d’apprentissage et animer sa discipline telle une communauté de pratiques 

• Définir une vision inspirante avec des enjeux ambitieux pour sa discipline 

• Pratiquer des go&see réguliers pour observer les pratiques en place et fournir le support adéquat 

• Enseigner ses compétences afin d’aider au développement de chacun et renforcer leur expertise 

• S’assurer de la capitalisation et utilisation des standards de la discipline (pratiques, processus, outils, technos) 

• Cultiver la démarche d’amélioration continue et maintenir un état de la maturité de la discipline (compétitivité) 

• Réaliser des revues de pairs pour des offres, produits ou projets et suivre les actions d’amélioration 
   

VOTRE CARRIÈRE CHEZ THALES
Différentes opportunités vous permettront de découvrir d'autres domaines ou sites. Vous pourrez évoluer et développer vos compétences dans différents domaines :

Explorez un espace attentif au développement personnel
Développez vos talents dans un autre domaine du groupe Thales, en découvrant de nouveaux produits, de nouveaux clients, un nouveau pays ou en vous orientant vers une solution plus complexe
Choisissez entre une expertise technique ou un parcours de leadership
Construisez une carrière internationale au sein d'un groupe d'ingénierie de premier plan.

Nous sommes toujours en phase ?

N'attendez plus, rejoignez-nous !

Innovation, passion, ambition : rejoignez Thales et créez le monde de demain, dès aujourd’hui.

• Поддержание на стоке СЦ необходимого количества запчастей для выполнения текущих ремонтов.
• Получение, проверка, оприходование на сток Сервисного центра запчастей и оборудования.
• Приём техники в ремонт, последующая выдача после ремонта по акту клиенту.
• Помощь клиентам и менеджерам компании в определении артикулов запчастей.
• Подбор запчастей ТАСКИ и запчастей для дозирующего оборудования, упаковка и отправка клиентам и инженерам экспресс-почтой или транспортной компанией.
• Предпродажная подготовка техники, проверка работоспособности, комплектации и обеспечение сопроводительной документацией, заполнение гарантийного талона.
• Заказ расходных материалов и инструментов для осуществления ремонтов техники ТАСКИ, а также для выполнения работ по установке и обслуживанию дозирующего оборудования.
• Восстановление оборудования б/у.

This role is located at our Austin site (on 290 East, near Toll 130). This is a 100% onsite role, not a remote or hybrid role.

Hardware Manufacturing Customer Experience Quality Engineering position

• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.
• Develops methods and parameters, project methodology and/ or project proposals.
• Gathers operational and test data and evaluates results.
• Develops and uses procedures.  Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
• Analyze operational data – extensive analysis (~15% /week as needed) with Excel (Pivot and VLOOKUP) and Power BI; Develop and implement recommendations based on Field NC data analysis.  
• Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs 
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
• Reduces qualification cycle time and cost while still meeting quality performance requirements. 
• Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio
• Eliminate customer complaints and escalations. Participates in and may lead audits. 
• Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.
• Monitor field customer performance of product to identify issues and allow for early investigation and mitigation
• Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods
• Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio
• Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems
• Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.
• Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.
• Drive customer escalation resolution

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Microsoft Office applications (Excel proficiency required), Power BI
• Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence.
• Experience in high volume manufacturing environments
• Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
• Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
• Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
• Undertake special projects as required
• Lead, Contribute and support continuous improvement activities
• Prepare and present reports at group meetings and internal customers
• Understanding of engineering drawings and manufacturing processes
• Ability to work in a diverse and dynamic environment
• Planning and prioritizing activities
• Good communication and interpersonal skills
• Negotiation and Influencing skills
• Ability to present data effectively
• Problem-solving skills
• Team working skills
• Analytical skills
• Time management
• Understanding of cost and financial impact

Travel:

• 0– 15%

Education

• Bachelor's Degree – Engineering, Computer Science or related Engineering Technology
• Advanced Quality Certifications
• 6 - 8 + Years of Experience job related

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Self-motivated individual, Flexible, Adaptable. Optimistic, Self aware, Open to change
• Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity
• Shows moral courage, openness and honesty in all dealings
• Engages interest and participation of others and has a collaborative approach to working with others
• Lead, support groups of technicians and engineers
• Training skills, provide guidance and coach other team members
• Supports and thrives on company values

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Innovative thinking with high level of attention to detail and from original solutions

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$92,000.00 - $126,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.