Bank Customer Engagement Officer (Telesales)

1 Year Renewable Contract

Salary: Up to $2,500 basic salary (based on experience) + Commission

Working Location: Novena

Working Hours: 9 AM - 6:30 PM, Mon - Fri

Job Description

• To handle customer’s queries such as Penalty Fees, Annual Fees or Banking needs and the ability to cross sell Unsecured Retail Banking Products through Inbound Calls and Outbound Calls.
• To achieve Daily / Weekly / Monthly Sales Target
• To follow up on income documents and any other relevant documents required for application submission.

Job Requirements

• GCE 'N' Level & above
• Able to perform multiple tasks in a fast-paced environment
• Highly motivated to have a career in Banking Sales

Interested candidates, please email your updated resume to Irene Lim at: irene.lim@achievegroup.asia to apply or contact via Whatsapp : 8832 5996

EA Personnel: Irene Lim Choo Eng

EA Personnel No: R1110784

EA License No: 05C3451

Reporting to the Sr. Manager, Director, and VP Corporate Services.  The Manager, Credit and Customer Engagement is responsible for both customers and retailers contact centers group, including a technical support function. As a manager of the Customer Experience & Interaction group, incumbent will build and lead a team to assure services to our Fairstone client (Merchants and Customers) by developing, supporting, and service their needs through our inbound queue such as but no limited to chats and phone coast to coast.

What we offer:

• Work-Life balance: Our 37.5-hour work week and our hybrid model (3 days in the office) promote a healthy balance.

• Paid vacation: 15 days of paid vacation at least, 6 days of wellness.

• Retirement planning: Employee and employer contribution retirement plan, and Fairstone retirement savings plan.

• Benefits: Flexible benefits package based on your needs

• Well-being: Free lunch every month and tailor-made online medical support 24 hours, 7 days a week.

• Support for the community: Paid volunteer day and contribution to obtaining one additional day off per year thanks to Angel Day!

• Education: Tuition Reimbursement Program

• Development: Access to the Fairstone Academy for comprehensive training and skills development.

• Employee Discounts: Exclusive access to discounted products and services, including car insurance, phone plans, hotels, attractions, gym memberships, and more!

In this role you will:

• Supervise staff and offer support.

• Resolves issues that may involve uncommon variations of issues and may have potential for broader organizational impact.

• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.

• Determines hiring to ensure adequate staffing.

• Recommends new work procedures and review existing policies for improvement.

• Coach, train and develop individual and group of teams.

• Ensures essential procedures are followed, by doing monthly reviews.

• Develops new techniques, methodologies, and approaches in offering loan products to directly support the immediate and long-term growth strategies of the organization.

• Able to lead a team of underwriters who oversee credit adjudication for Retail Credit in Canada.

• Lead a customer service team to meet performance targets, optimization strategies, training and coaching programs, contests, recognition programs and efficiency actions.

• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the business plan to achieve desired revenue, expense, and service goals.

• Set expectations for staff, fostering an environment in which team members work together to achieve all business goals.

• Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition.

• Drive individual production goals with outbound and inbound sales activities, including building relationships with internal partners.

• Collaborate with other departments to manage company reputation.

• Assist our customers via Live Chat on their different Fairstone product and/or submission of loan applications.

Qualifications:

• Bachelors' degree preferred or equivalent work experience.

• 5+ years relevant business experience.

• Strong relationship and management skills coupled with a true 'partner' mindset/approach.

• Proven ability to coordinate and manage across business segments.

• Organizational and time management skills.

• Optimistic, can-do attitude with a desire to win, results-oriented, strong work ethic.

• Able to promote a culture of collaboration and teamwork across functional and organizational boundaries.

• Ability to devise strategies and translate strategic objectives into tactical execution plans.

• Strong leadership/influence capabilities, proven ability to drive decision making to achieve end objectives.

• Excellent verbal and written communication skills.

• High degree of proficiency with Microsoft Project, Excel, Word, PowerPoint, Outlook, etc.

• Bilingual both written and spoken English and French.

Fairstone has been recognized as one of Montreal's Best Employers for 2024 by the editors of Canada's Top 100 Employer, marking our fourth consecutive year receiving this prestigious designation.

WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

Full time

Job Type:

Permanent

Position Summary...

What you'll do...

Join Walmart as a Director, Finance – Customer Strategy and your work could help over 240 million customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life.

We are a data driven, results-oriented Strategy and Finance team focused on partnering with senior leaders, CEO’s executive leadership team, and the Board of Directors to influence decisions and drive outcomes to drive customer centricity by helping our customers save money and live better and deliver shareholder.

You will make an impact by:

Accelerating Customer Centricity Transformation – Understand how to drive change and transformation through data and data science; Partner with other areas of finance and into the functional business areas to transform how we use customer data

Lead Strategic Financial Plans – Overseeing the development of short-term and long-term strategic financial planning by partnering cross-functionally to assess overall goals.  Establishing and communicating information about financial targets; identifying and reporting risk levels determined for the overall financial plan; providing actionable insights

Building Strategic Relationships – Maximize relationships across the business to collaborate on choices, expediate business decisions, and quickly action when needed

Communications and Presentations – Provide strategic input into the Walmart US Strategy and Board of Directors materials

Prioritizing Strategic Initiatives and Business Growth Insights – Generate and pressure test ideas to growing membership, understanding the connectivity across the business, and creating alignment and thoughtful insights based on projected KPI outcomes

Operating with excellence– Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others.

Talent and Leadership – Develop and implement strategies to attract and maintain a highly skilled, diverse and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; and leveraging the capabilities of new and existing talent.  Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices

You’ll sweep us off our feet if you:

• You’re a storyteller, a visionary, and a strategic thinker

• You have experience with driving transformational change

• You have experience working with Data and Data Science teams

• You are curious, ask questions and are comfortable working in high growth whitespace areas

• You can manage the interconnectivities of collaborative and matrixed businesses

• You’re skilled at diplomacy and aligning stakeholders with competing priorities, including senior leaders

• You drive results with strong financial acumen and technical/analytical capabilities

• You’re a master at making complex subjects easily understood through visuals and narratives

• Shape and support development of executive leadership content for high profile meetings (e.g., Board of Director, Executive Council, investment community)

• You have high standards and can hold contributors accountable

• You’re stimulated by challenges and are ready to engage at Fortune 1 scale

• You have relevant finance and strategy experience in customer data, retail, eCommerce, marketing or media sectors

Preferred Qualifications

• Bachelor’s degree in business intelligence, strategy, data science, finance, or related area and 7 years’ experience in strategic finance, competitive intelligence, consulting, market research, data analytics, or related area in a high-growth technology sector.

• MBA highly preferred

• 2+ years of senior leadership decision support and influencing experience

• 4+ years of experience leading cross-functional teams           

• 4+ years of experience of strategic long term forecasting and reporting      

• 4+ years of experience analyzing data and interpreting results            

• Experience working in a large, complex, matrixed organization                                           

• Experience in Supply Chain, Retail, Merchandising Planning and / or Finance

• Experience working in Fortune 100 finance

• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines

• Strong influencing and interpersonal skills

• Detail and results-oriented with sense of urgency

• Comfort with ambiguity

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor’s degree in Finance, Accounting, or related field and 5 years’ experience in accounting, finance, or relevant area OR 7 years’ experience
i n accounting, finance, or related area.
2 years’ supervisory experience.
2 years’ experience leading and completing cross-functional projects.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Strategic Planning, Working in a large, complex, matrixed organization

Masters: Business Administration

Financial & Insurance - Certified Public Accountant - Certification

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

Roles Specifications 

The opportunity

Our employees are more than just numbers – we are proud of the welcoming and open culture that invests in our people. Manager, Banking Customer Service lead our Banking Customer Service Officers, specifically in transactional operations and sales driving for the enhancement of current and potential client relationships.  Lead the team to help clients with their day-to-day banking needs while become the source of information for where clients’ money is going and what it is doing. 

Day-to-day activities

Client Centric: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.

Sales coaching. Enhancing and shaping your leadership side through demonstrating and coaching the team to proactively identifying client needs while driving sales and uncovering opportunities to be crucial to client’s financial success by probing, product matching, problem solving and relationship building. This means also working closely all CWB lines of business: commercial, cash management, wealth, etc.

Mentoring formal and informal coaching to help develop skills and confidence that enhances client relationships and grows the personal banking portfolios in a way that promotes enthusiasm.

Process optimization. Using customer insights to assist with the driving of implementations and maintenance of programs and procedures that ensure background administration, policy and regulatory requirements are running effectively and efficiently. 

Reporting. Applying your financial expertise and testing your accuracy while preparing and monitoring weekly, monthly, and quarterly reports that help communicate the progress, goals and strategic objectives of the branch. 

Capabilities that will take you further

Relationship building. You are all about people. Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.

Sales forward. You’re able to see the bigger picture.  Your client focus allows you to anticipate client’s need to go beyond expectations and drive sales and opportunities to genuinely help others while growing business.

Driven. You’re a self-starter, independent and accountable. You are ambitious, eager to learn and have a real interest in finances and how people spend and use their money. 

Agile & responsive. You are energized when faced with ambiguity and can adjust your approach – with people and problems – to respond efficiently and effectively in changing conditions. This means juggling the many tasks, demands and competing priorities that arise in a day with a practiced ease and level head.

Technically proficient. You’re computer savvy – MS Office Suite, as well as exposure to a lending or banking system.

Foundational knowledge and experience to grow from

You’ve spent about four years in a banking environment and have honed your passion for mentoring a sales driven team.  You’ve had exposure to what it takes to manage day-to-day cash operations in a branch and have some post-secondary education or equivalent experience and an understanding of debt and investment products.

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.

03/18/2024

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

Role Specifications

12 Month Term Role

The successful candidate must be mobile as this role will support multiple Banking Centre locations in Edmonton (Edmonton Main, 103rd Street, and Sherwood Park).

Put a new spin on your banking career 

The overwhelming majority of our employees say CWB is a Great Place to Work® 

We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.  

Our employees love CWB.  You’ll love it here too. 

The opportunity

The primary focus of the Banking Customer Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.

Day-to-day activities

Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting

• Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying. 

• Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.

• Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.

• Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.

• Learning and expanding your knowledge in a way that contributes to your branch’s success.

• Spreading positive vibes and collaborating with a team you’re proud to be a part of.

Capabilities that will take you further

• People first approach. You are all about people.  Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.

• Business focused. You’re able to see the bigger picture.  Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.

• Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.

• Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.

• Accurate. You’re very detail oriented.  Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment. 

• Knowledge seeking & growth minded. You’re a self-starter.  You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money. 

• Technologically sound. You’re computer savvy – enough to move around MS Office Suite and other programs with ease.

Foundational knowledge and experience to grow from

Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!

Why work with us?  

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 

• Everyday flexibility 

• Generous company-funded health coverage 

• Health care spending account 

• A flexible wellness program 

• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

• Organization wide coaching services 

• Mentorship 

• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.  

#LI-NB1 

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.

03/25/2024

End Date

Friday 22 March 2024

Salary Range

£22,000 - £22,110

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexibility in when hours are worked

Job Description Summary

A full time branch based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Service Assistant

SALARY: £23,500

LOCATION(S): Moreton in Marsh and covering our friendly branches 
HOURS: 35hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities – could you join them and help Britain prosper?

As one of our Customer Service Assistant, you’d get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you’ll learn to make the most of your best talent – helping people - using our latest in-branch technologies and digital services.

From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.


About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and  Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable about of  interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Schedule: M-F, 8am-5pm; 1 late night shift per week (12pm-9pm); 1 Saturday per month (8am–12pm).

---------

Location: Getzville, NY (Hybrid - Tues/Thurs in-office)

Overview:

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).

Primary Responsibilities:

• Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
• Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
• Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
• Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
• Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
• Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor.  Understand the workflow necessary for account maintenance/corrections.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

Initiates direct contact with consumers. 

Education and Experience Required:

A combined 2 years’ higher education and/or relevant work experience.

Ability to communicate effectively and professionally over the phone.

Excellent communication and customer service skills.

Proficiency with word processing and spreadsheet software.

Education and Experience Preferred:

Associate’s degree.

Collections experience.

Knowledge of M&T systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

Third Party Claims Customer Experience Executive

Salary – Up to £32,000 dependent on experience

Permanent

Hybrid – Home and London Hub

As our Third Party Claims Customer Experience Executive you will work within the Commercial team driving continuous improvement of customer outcome at claims stage, both cross-functionally and with underwriters.

You will ensure customers consistently receive the best outcome when making a claim. You will start by drawing claims customer experience best-practice and poor outcome trends from existing reporting and complement this view with feedback from colleagues and customers through call listening and verbatim comments. You will share these trends and insights periodically, cross-functionally and with the underwriters, and foster a productive dialogue with their customer experience and claims management teams to sustainably improve outcomes for our customers.

You’ll also facilitate the tactical resolution of individual claims journey pain points by collaborating with the relevant internal and external claims and customer relations teams on individual customer cases and complaints. Working cross-functionally, you’ll close the loop on all claims experience-related insights, including conduct risk and summarising overarching themes for ILT and Board presentations.

At Saga, we offer total flexibility over where you work. You choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our Third Party Claims Customer Experience Executive, you will focus on the claims journey, accessing, gathering and analysing relevant customer satisfaction scores and data.

Your accountabilities will include;

• Fostering a cross-functional dialogue and attending relevant internal meetings and forums to complement the analytical view
• Drawing and presenting on customer experience trends, reporting on customer feedback and developing action plans to drive improved performance
• Working with assigned underwriters in the execution of action plans
• Working alongside product, operations and marketing teams to suggest the necessary amendments to the products to improve customer outcome at claims stage
• Facilitating the tactical resolution of individual pain points through reviewing claims hot alerts and collaborating with CRD, underwriters and the claims support team on individual customer complaints
• Periodically reviewing the claims journey by underwriter, , to keep customer experience as consistent as possible
• Maintaining regular dialogue with each assigned underwriter to keep pace on all customer outcome discussions
• Providing and / or supporting with customer outcome training to relevant partners’ teams, in line with identified gaps and pain points
• Contributing to our Regulatory agenda through relevant regular risk assessment analysis
• Assisting the operational due diligence process when on-boarding new partners, and supporting audits for selected underwriters and partners
• Maintaining an understanding of industry trends and best practices in claims customer experience
• Being a key player in ensuring that Saga’s customer-centric approach is embedded within the claims operations teams of our underwriters

The Ideal Candidate

As our Third Party Claims Customer Experience executive, we require you to bring a strong knowledge of the general insurance market with a particular focus on the claims. This would include products, best practice, and regulatory requirements.

Other skills and experience required include:

• Analytical, presentation and report writing skills
• Ability to draw actionable insights, define action plans and follow execution through
• Excellent communications skills and strong interpersonal skills
• Training skills
• Stakeholder Management skills
• Planning and organisation skills
• Ability to manage multiple priorities and meet challenging deadlines
• Able to work on own initiative
• High attention to details and accuracy
• Ability to develop strong working relationships with all areas of an insurance business
• Be an advocate for the customer in both external and cross-functional meetings and forums

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

Du findest durch deine kommunikative Persönlichkeit schnell den Draht zu anderen? Du bist zuverlässig und hast immer ein Lächeln auf den Lippen? Dann bist du bei uns genau richtig, um Teil des Capita Teams zu werden. Als Kaufmännischer Kundenberater (m/w/d) im Versicherungswesen sorgst du gemeinsam mit deinem Team für bessere Kundenerlebnisse.

Job title:

Kaufmännischer Kundenberater (m/w/d) im Versicherungswesen, Inbound

Job Description:

Location:

Anklam

,

Germany

Time Type:

Full time

Contract Type:

Permanent

Du findest durch deine kommunikative Persönlichkeit schnell den Draht zu anderen? Du bist zuverlässig und hast immer ein Lächeln auf den Lippen? Dann bist du bei uns genau richtig, um Teil des Capita Teams zu werden. Als Kaufmännischer Kundenberater (m/w/d) im Versicherungswesen sorgst du gemeinsam mit deinem Team für bessere Kundenerlebnisse.

Job title:

Kaufmännischer Kundenberater (m/w/d) im Versicherungswesen mit Homeoffice-Option Berlin

Job Description:

# Deine Vorteile mit Capita auf einen Blick

• Einen krisensicheren Arbeitsplatz mit unbefristeter Festanstellung in Voll- und Teilzeit 

• Eine pünktliche Gehaltszahlung 

• Mindestens 25 Tage Urlaub, um den Tank wieder aufzufüllen

• Intensive Einarbeitung und regelmäßige Coachings für deine persönliche Weiterentwicklung

• Home-Office nach erfolgreicher Einarbeitung

• Sehr gute ÖPNV-Anbindung mit finanzieller Unterstützung durch unser Jobticket und dem Deutschlandticket

• Betriebsrat

• Betriebliches Gesundheitsmanagement (Obst- und Gemüsetage, Wasser u.v.m.)

• Capita Plus-Benefit-Programm für mehr Netto vom Brutto

• Umfangreiche Einkaufsmöglichkeiten und Gastronomie nur 2 min entfernt!

# So sieht dein Tag bei uns aus

• Du bist erster Ansprechpartner für alle kaufmännische Kundenanliegen wie z.B. Anträge und Kündigungen, diese bearbeitest du sowohl im telefonischen als auch im schriftlichen Bereich

• Dabei bearbeitest du die Kundenanliegen kompetent und zuverlässig und dokumentierst diese in unserem Computersystem

• Du begeisterst die Bestandskunden unseres Auftraggebers und erschaffst ein rundum positives Kundenerlebnis

# Das bringst du mit, um gemeinsam mit uns was zu bewegen

• Du bist motiviert und hast stets ein Lächeln auf deinen Lippen

• Andere zu beraten ist genau dein Ding

• Dein Deutsch ist sehr gut – in Wort und Schrift

• Du arbeitest selbstständig sowie gewissenhaft und bist dabei stets kunden- und serviceorientiert

• Der Umgang mit dem PC stellt keine Herausforderung für dich dar

• Montag bis Freitag bist du zwischen 08:00 – 18:00 Uhr flexibel einsetzbar, samstags bist du bereit zwischen 08:00 – 14:00 Uhr zu arbeiten

Solltest du dich genau hier wieder finden, bewirb dich doch gern direkt über unser Online-Bewerbungssystem und mach Karriere bei einem der größten Kommunikationsdienstleister in Europa oder schicke deine Bewerbungsunterlagen unter der Angabe des Standortes (Berlin) direkt per E-Mail an jobs@capita-europe.com.

Bewerbungen von Menschen mit Behinderung sind ausdrücklich erwünscht.

Deine Recruiterinnen Sylvia und Anja freuen sich auf deine Bewerbung!

Location:

Berlin

,

Germany

Time Type:

Full time

Contract Type:

Permanent

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center at our Albuquerque, NM office.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

As a Mortgage Professional Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.

• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.

• Follow standard operating procedures for various topics, systems, and contact channels.

• Document all of your contacts in a database.

• Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Professional Customer Service Representative, you will possess:

• The ability to navigate multiple computer systems and applications and utilize search tools.

• Excellent time management skills and dependability.

• Strong written and verbal communication skills including telephone etiquette

• Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate

• Minimum of 2 years working with FHA loans (e.g. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans (e.g. FHA, USDA, VA).

• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

• Ability to work 9:30 am - 6:00 pm MT (subject to change based on customer needs).

Preferred Qualifications:

• Bilingual (Spanish/English), verbal and written.

• Strong FHA Knowledge/background.

• Contact Center experience (Omnichannel)

Come join our rapidly growing team and enjoy these benefits:

• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

• Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks your first year.

• Ten paid holidays per year.

• Ongoing training to promote your success.

• Tuition reimbursement is based on Leidos' policy.

• Discounted Leidos stock purchase and other Employee Discounts. 

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is $20-$23 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

HUDFHA

Original Posting Date:

2024-01-17

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

2024-01-17

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is seeking part-time Customer Service Representatives with loss mitigation or other mortgage servicing experience at the FHA Resource Center in our Albuquerque, NM office.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

We offer a variety of flexible schedules, with a minimum of 25 hours, Monday through Friday between the hours of 9 am and 6 pm MT.

Original Posting Date:

2024-01-18

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Ihre Rolle

• Sie werden Teil des technischen Customer Relationship Management-Teams und stellen durch die Beantwortung von Supportanfragen eine einwandfreie Systemfunktionalität und Benutzerfreundlichkeit sicher

• Verwaltung von Benutzern, Rollen und Berechtigungen sowie Beratung des Business bei der Gestaltung von Geschäftsprozessen und Geschäftsspezifikationen

• Unterstützung im 2nd und 3rd Level Support "Datenexporte/Datenimporte" sowie die Anpassung dieser

• Abbilden von Geschäftsanforderungen durch Konfigurationen im System

• Sie arbeiten im Bereich der Testautomatisierung und der Erstellung von Testszenarien sowie bei der Datenmigration mit

Ihr Profil

• Ein laufendes Studium der Wirtschaftsinformatik, Informatik oder eines verwandten Studiengangs

• Interesse an Geschäftsprozessen und deren digitalen Umsetzung

• Erste Kenntnisse von Kundenbeziehungsmanagement und Marketing-Automatisierung wünschenswert

• Liebe zur Genauigkeit in der täglichen Arbeit

Your ZEISS Recruiting Team:

Franziska Gansloser, Selina Safradin

Bank Customer Engagement Officer (Telesales)

1 Year Renewable Contract

Salary: Up to $2,500 basic salary (based on experience) + Commission

Working Location: Novena

Working Hours: 9 AM - 6:30 PM, Mon - Fri

Job Description

• To handle customer’s queries such as Penalty Fees, Annual Fees or Banking needs and the ability to cross sell Unsecured Retail Banking Products through Inbound Calls and Outbound Calls.
• To achieve Daily / Weekly / Monthly Sales Target
• To follow up on income documents and any other relevant documents required for application submission.

Job Requirements

• GCE 'N' Level & above
• Able to perform multiple tasks in a fast-paced environment
• Highly motivated to have a career in Banking Sales

Interested candidates, please email your updated resume to Irene Lim at: irene.lim@achievegroup.asia to apply or contact via Whatsapp : 8832 5996

Irene Lim (R1110174)

EA License No: 05C3451