Total 33 Sales Representative job vacancies in Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA’s Digital Enablement Center of Excellence powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqvia.com.

IQVIA Digital Media Solutions, an IQVIA business, is the leader in HCP (Healthcare Professional) data solutions fueling digital advertising campaigns across the widest array of platforms in the industry. We provide flexible and unique data solutions for programmatic display, paid social, email and AdvancedTV campaigns. We deliver solutions to and partner with Advertising Agencies, Pharmaceutical, BioPharma and Medical Device manufacturers. IQVIA has the largest first party HCP database allowing for audience identification, delivery, and measurement of omnichannel digital campaigns that can leverage a database of over 10 million Physicians, Nurse Practitioners, Allied Health and Hospital Professionals.

 

With IQVIA Digital Media Solutions , you’ll find a fast-paced, collaborative, and fun work environment where smart people apply their talents to deliver innovative products and services with the objective of ensuring customer satisfaction and delight.  We offer competitive compensation and benefits. 

The successful candidate will be responsible for:

• Owning and managing the sales process related to their assigned accounts in a fast-moving, highly team-focused environment

• The growth and maintenance of defined accounts with a defined quota as well as identifying and winning new business.

• Relationship development across multiple levels at customer/partner organization(s)

• Taking a consultative and strategic approach to the sales process, listening carefully to customer needs, and bringing in the right digital data solution at the right time.

• Prospecting and nurturing self-generated and company provided new account lead.

• Consistently and strategically securing client meetings and delivering expert presentations and proposals.

• Maintaining all prospect and customer information in Salesforce.com as well as inputting regular call reports for shared learnings with the team.

 

Requirements:

• Bachelor’s degree or equivalent work experience preferred

• 4+ years of digital media/ad tech sales experience

• Knowledge and experience selling digital media and/or data and/or solutions in the healthcare market preferred

• Knowledge and Experience selling data and/or solutions in the healthcare market a plus

• Excellent communication and presentation skills

• Excellent analytical, organizational, and interpersonal skills

• Know how to truly probe, listen and move dialogue in a positive direction

• Flexible personality able to adapt to changing priorities in a dynamic market and highly collaborative team environment

• A proven track record of expanding revenue in defined market segments

• Comfort and experience with video presentations and engagement with prospects and clients

• Travel to key accounts and industry events when safe

• Excellent written and verbal communication skills a must

#digitalenablement

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $89,300.00 - $134,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Technical Support Representative Mon - Fri 11am - 8pm ET
Contract Remote Role – Location (Open to Remote US)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.  A significant part of our business is providing patient support programs on the behalf of our customers.  With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Technical Support Representative – Optos to join our team.  In this position, you will provide telephone support of the Optos retinal scanning medical device, various Windows Operation Systems, e-mail, dialup access, and network support for customers and field employees.  The Technical Support Representative – Optos will also support PC configuration and internal IT inquiries.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Job Responsibilities:

• Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.
• Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues.
• Log interactions into the CRM system.
• Evaluate and escalate calls to field teams for critical issues and hardware issues.
• Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
• Research technical and software issues to identify trends for early detection and repair.
• Perform data migration on customer computers.
• Ability to work 40 hours per week (available shift is 11am EST – 8pm EST), including one Saturday shift (8am EST – 5pm EST) every four weeks.

Minimum Education & Experience:

• High School diploma or equivalent
• 1+ year of Technical Support experience required
• Previous experience working in a customer care environment
• Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers
• PC hardware and configuration skills
• Intermediate IT networking knowledge
• High-speed home internet connection required.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

The pay range for this role is $25.00 per hour.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 25.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

The IQVIA MedTech team is a rapidly expanding dynamic group within IQVIA, with an entrepreneurial get it done attitude.  We are a close-knit team with a passion for bringing commercial solutions to our MedTech client segment. As an area of strong investment in IQVIA, IQVIA MedTech is a strong growth engine for the organization.

Hospital Procedure Data (HPD) and Medicare Part B data are a critical part of the IQVIA MedTech portfolio, providing our clients with visibility to the volume of procedures happening by each Physician and Hospital in the country. This data allows our client to do market sizing, distribute their sales territories, target KOLs, target top performers in a space, and understand their market share.

The diversity of this role and the data creates a dynamic work life encompassing external client sales and grounded by internal teamwork. This individual will work closely with the other HPD Sales Specialist, the Sales Specialists of other products, the Key Account Managers, and the Integrated Solution Specialist to create dynamic and targeted solutions for our clients. Additionally, work with the Hospital Procedure and Diagnosis Delivery team’s engagement Managers, Consultants, and Offerings Managers to create detailed customized solutions for our clients in a consultative sales approach while remaining in close contact with the client to ensure the successful delivery of the solution.

Essential Functions:

• Develops and closes new business for Hospital Procedure Data (HPD) and related services to Medical Device and Diagnostic Manufacturers, providing product expertise and sales leadership to identify & qualify revenue opportunities, proactively manage the selling process, and close the sale in both existing and new accounts. Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities.
• Achieves growth & revenue targets for assigned product through a consultative sales approach that solves client business issues.
• Clients can be anywhere in the development process, from clinical trials to many years on the market and can range in size from start-ups to Top 5 MedTech companies.
• Proactively strengthens in-depth knowledge of product and its application within a client’s enterprise.
• Participates with Account Directors and KAMs to establish account planning strategy as it relates to assigned product area.
• Collaborates with go to market team to target and validate opportunities for assigned customers.
• Interfaces with customer at all levels, including sales, marketing teams, market intelligence, and sales operations.
• Creates and presents client proposals that result in winning sales.
• As necessary, identifies and manages resources to develop proposals that position IQVIA capabilities & solutions to customers.
• Monitors delivery, implementation, and customer satisfaction.
• Seeks “starburst” opportunities within existing customers to grow revenue opportunities across the IQVIA suite of offerings.
• As part of the sales process, gathers market and client intelligence and provides strategic feedback to Marketing, Consulting, Service, and Sales to strengthen offerings and capture additional business.
• Has a solid understanding of business, financials, products/services, the MedTech and Medical Device markets and the needs of assigned accounts; may help develop colleagues' understanding; may be recognized as an expert in one area.
• Has high level of authority/opportunity to set and negotiate product/service terms.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Qualifications

• Bachelor's Degree Required.
• Home based/remote with willingness to travel up to 40% and work east coast hours.
• 2+ years prior Sales experience with data assets and data service solutions preferred.
• Prior Medical Device / MedTech industry experience highly preferred.
• Ability to develop a deep knowledge of one or more IQVIA specialty products along with subject matter expertise relating to client business processes that are improved by the IQVIA solution.
• Ability to become familiar with multiple IQVIA offerings and work with account management to integrate all products to one solution.
• Must be a superior and successful salesperson, have excellent presentation and writing skills, act with a sense of urgency, and be able to work both independently and in a team environment.
• Must have successful experience identifying and closing new business opportunities and developing positive relationships at all levels of client management.
• Must be revenue driven, knowledgeable, consultative, a problem solver, customer focused, creative, resourceful, fast & flexible, team player, organized, and an effective negotiator.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $66,800.00 - $100,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Pharmacy Support Call Center Representative
Contract Remote Role – Location (Open to Remote US)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.  A significant part of our business is providing patient support programs on the behalf of our customers.  With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team.  In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Role Purpose:

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.  Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities:

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision

Minimum Education & Experience:

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

#LI-CES

#LI-Remote
#LI-DNP
#LI-janicejones

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.  A significant part of our business is providing patient support programs on the behalf of our customers.  With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team.  In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Role Purpose:

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.  Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities:

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision

Minimum Education & Experience:

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

The salary range for this role is $18.00 - $18.00. The actual salary will vary based on factors like candidate qualifications and competencies. Certain roles are eligible for annual bonus, sales incentives and/or stock. Benefits may include healthcare, retirement, paid time off, and more.

#LI-CES

#LI-Remote
#LI-DNP
#LI-janicejones

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.  A significant part of our business is providing patient support programs on the behalf of our customers.  With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team.  In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Role Purpose:

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.  Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities:

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision

Minimum Education & Experience:

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

#LI-CES

#LI-Remote
#LI-DNP
#LI-janicejones

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Pharmacy Support Call Center Representative
Contract Remote Role – Location (Open to Remote US)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.  A significant part of our business is providing patient support programs on the behalf of our customers.  With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team.  In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Role Purpose:

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.  Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities:

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision

Minimum Education & Experience:

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

#LI-CES

#LI-Remote
#LI-DNP
#LI-janicejones

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Patient Support Call Center Representative
Contract Remote Role – Location (Open to Remote US)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.  A significant part of our business is providing patient support programs on the behalf of our customers.  With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contact Patient Support Call Center Representative to join our team.  In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Patient Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Role Purpose:

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.  Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities:

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision

Minimum Education & Experience:

• High School Diploma or equivalent
• Pharmacy Technician experience
• HIPAA certified
• Call center experience (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

#LI-CES

#LI-Remote
#LI-DNP
#LI-janicejones

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.