At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more.  The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• A Service Quality Coordinator (SQC) is expected to have a comprehensive understanding of our operational processes and business objectives.  The person must thrive in a team environment and possess the ability to coach and mentor individuals.  A SQC is expected to review and score recorded CSR phone interactions, conduct regularly scheduled coaching sessions to review scorecard results, run reports, and assist with CSR training initiatives.  Staying abreast of supported programs and all current support techniques/tools is critical to success.  Communication skills and professionalism are essential to gain the respect and support of team members.

Principal Accountabilities:

• Review/score recorded CSR phone interactions and conduct regularly scheduled coaching sessions to review scorecard results
• Establish trust with the CSRs by creating a collaborative and positive coaching environment that includes positive reinforcement as well as opportunities for improvement
• Gain knowledge necessary to become the SME on various programs
• Train, coach, and mentor CSRs.  Lead by example to achieve team and overall department goals
• Help to define/enforce best practices and support management driven initiatives
• Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies 
• Complete ad-hoc project work as defined by Supervisor
• Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience
• Flexibility in scheduling when requested
• Client interaction may be required depending on the program/client

Minimum Education & Experience:

• We require candidates to have a minimum Customer Service background of 3 + years.
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships with assigned territory customers. The Health Representative identifies and prioritizes Pfizer opportunities through understanding customers’ business and strategic imperatives.  The Health Representative is responsible for developing and executing an effective sales planning for Channel and HCPs

 The Health Representative is responsible for supporting their customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas.

JOB DESCRIPTION

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. 
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs 
• Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources 

• Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholders to build credibility and add value when calling on providers. 
• Deliver relevant, targeted messaging compliantly utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and proactively provide insights for the development of new and innovative approved product messaging and resources. 
• Responsible for strategic deployment of Pfizer resources to support HCP (e.g. patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g., content recommendation RTE) into call planning​; collaborate effectively with other Customer-Facing (CF) colleagues
• Present contract terms where appropriate, proactively answer on-label questions; proactively introduce customers to future state Pfizer Pro with access to appropriate targeted content.  
• Collaborate effectively and compliantly with cross-functional colleagues, including Medical, Market Access, Marketing to address customer inquiries and advance Pfizer objectives. Able to connect rapidly with appropriate SMEs to address customer inquiries. 
• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model. ​ 

QUALIFICATIONS 

• Bachelor’s Degree, preferred Science and Health background
• Minimum 3 years of pharmaceutical sales experience is preferred
• Have a history of promotional or sales success, territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability 
• Valid driver’s license and a driving record in compliance with company standards 

 PREFERRED QUALIFICATIONS 

• Several years pharmaceutical, biotech, sales, or relevant experience 
• Must live within the territory 
• Experience with therapeutic area and products associated with this role
• Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations) 
• Develop comprehensive territory/customer plans to drive achievement of desired objectives. 
• Strategically overcome obstacles to gain access to difficult to see health care providers and customers. 
• Cultivate relationships with KOLs; build lasting relationships with top priority customers 
• Assess needs of target physicians, address needs with responsive approach, targeted skills, and appropriate resources 
• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills 
• Willing to travel outstation

# LI -PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

#LI-PFE

The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships with assigned territory customers. The Health Representative identifies and prioritises Pfizer opportunities through understanding customers’ business and strategic imperatives.  The Health Representative is responsible for developing and executing an effective sales planning for Channel and HCPs .  

ROLE RESPONSIBILITIES

In order of importance, indicate the primary responsibilities critical to the performance of the role.  It is recommended not to list actual tasks but focus on 5-8 essential responsibilities that highlight accountability and level of judgment required.

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. 
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs 
• Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources 

• Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholders to build credibility and add value when calling on providers.  
• Deliver relevant, targeted messaging compliantly utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and proactively provide insights for the development of new and innovative approved product messaging and resources. 
• Responsible for strategic deployment of Pfizer resources to support HCP (e.g. patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g., content recommendation RTE) into call planning​; collaborate effectively with other Customer-Facing (CF) colleagues
• Present contract terms where appropriate, proactively answer on-label questions; proactively introduce customers to future state Pfizer Pro with access to appropriate targeted content.  
• Collaborate effectively and compliantly with cross-functional colleagues, including Medical, Market Access, Marketing to address customer inquiries and advance Pfizer objectives. Able to connect rapidly with appropriate SMEs to address customer inquiries. 
• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model. ​ 

QUALIFICATIONS

Indicate qualifications that are job related, consistent with business necessity and necessary for the performance of an essential function of this role including: education/licenses/certifications, relevant experience (where legally permissible), technical and/or other job-related skills.

• Bachelor’s Degree, preferred Science and Health background
• Minimum 2 years of previous sales experience is preferred
• Have a history of promotional or sales success, territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability 
• Valid driver’s license and a driving record in compliance with company standards 

 #LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

#LI-PFE

Become a part of our caring community and help us put health first
 

The Medical Records Retrieval Representative (Risk Adjustment Representative 3) retrieves medical records from provider offices for a variety of reviews and audits through various retrieval methods.

Use your skills to make an impact
 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$41,700 - $57,450

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

#LI-PFE

Job Description

The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. 

A day in the life… 

• Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media) 
• Build lasting relationships with customers   
• Give the best service to our customers on their terms  
• Provide honest and confident feedback to customers about style and fit 
• Seek fashion and product knowledge to build your expertise 
• Work with the team to keep the department customer ready, which means filling orders, stocking, re-merchandising, price markdowns, and light cleaning 
• Grow relationships by opening new Nordstrom Rewards program accounts  
• The hours and schedule for this position will vary by week depending on business needs 
• This role may require you to be flexible to occasionally performing work/duties in a department other than the one you were hired into  

You own this if you have… 

• Excellent communication and people skills  
• A self-motivated, goal oriented focus 
• Strong interest to use networking and technology to achieve sales goals 
• The ability to excel in a team environment  
• The ability to prioritize multiple tasks in a fast-paced environment 
• Organization and follow through 
• The ability to work a flexible schedule based on business needs 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Job Description

The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. 

A day in the life… 

• Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media) 
• Build lasting relationships with customers   
• Give the best service to our customers on their terms  
• Provide honest and confident feedback to customers about style and fit 
• Seek fashion and product knowledge to build your expertise 
• Work with the team to keep the department customer ready, which means filling orders, stocking, re-merchandising, price markdowns, and light cleaning 
• Grow relationships by opening new Nordstrom Rewards program accounts  
• The hours and schedule for this position will vary by week depending on business needs 
• This role may require you to be flexible to occasionally performing work/duties in a department other than the one you were hired into  

You own this if you have… 

• Excellent communication and people skills  
• A self-motivated, goal oriented focus 
• Strong interest to use networking and technology to achieve sales goals 
• The ability to excel in a team environment  
• The ability to prioritize multiple tasks in a fast-paced environment 
• Organization and follow through 
• The ability to work a flexible schedule based on business needs 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and emerging diagnostic companies get their therapies to the people who need them. We help customers gain insight, access to their markets, and demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that at this time, we are looking for Oncology Diagnostic Sales Specialists to join our team of over 10,000 global field representatives in several regions making over 20 million sales calls annually for our pharmaceutical and biotech clients.  

Oncology Diagnostic Sales Specialist

In partnership with our client, we are currently looking for Oncology Diagnostic Sales Specialists to promote diagnostic pathology tests across the full catalogue of client offerings in various therapeutic areas specific to Hematology, Oncology and specific Infectious Disease.

Our client is keenly focused on Pathology enhancements and improving patient outcomes.

The Oncology Diagnostic Sales Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the diagnostic tests. This is accomplished by establishing mutually beneficial business relationships with targeted accounts and physicians key to the sales success of the promoted products. 

If you are driven to succeed, excited about an incredible opportunity and are interested in working with a boutique laboratory, this role is for you!

Duties & Responsibilities:

• Manage customer relationships in defined geographic territory to strengthen our clients Pathology brand
• Meet or exceed assigned sales volume objectives
• Develop territory call plans
• Coordinate appropriate support resources (i.e., Client Services, MD’s, etc.) to maximize and strengthen customer relationships
• Manage selling processes to include the following areas: forecasting, client starts, product starts, productivity and client relations
• Maintain sales prospect lists/sales funnels as required to achieve sales volume targets
• Maintain a detailed customer database within Salesforce CRM (Customer Relationship Management) system
• Design and implement Quarterly Business Plan for assigned geography
• Attend Technical and sales training programs to further development competencies
• Manage company expense within policy and defined budget
• Provide timely feedback to management regarding market trends, competitor activity, and new product/services improvements
• Demonstrate the highest level of integrity in all customer/company interactions; replace patient confidentiality as per HIPPA regulation

Qualifications & Experience:

• 4-year degree from an accredited college or university required
• Previous pathology sales experience required
• Current relationships with key physicians specific to Oncology/Hematology and Pathology is required
• Documented sales success showing growth of territory and steps taken to achieve success required
• Demonstrated ability to manage and develop an assigned territory with minimal supervision
• Exceptional verbal and written communication skills
• Must be willing to travel up to 50%+ of the time which could potentially involve significant flying and/or driving
  • Ideal candidate should be willing to travel 250–300-mile radius of specified headquarter city and have proximity to a major airport
• Demonstrated success in prior roles
• Valid driver’s license and current auto insurance

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

#LI

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 120-145K annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and emerging diagnostic companies get their therapies to the people who need them. We help customers gain insight, access to their markets, and demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that at this time, we are looking for Oncology Diagnostic Sales Specialists to join our team of over 10,000 global field representatives in several regions making over 20 million sales calls annually for our pharmaceutical and biotech clients.  

Oncology Diagnostic Sales Specialist

In partnership with our client, we are currently looking for Oncology Diagnostic Sales Specialists to promote diagnostic pathology tests across the full catalogue of client offerings in various therapeutic areas specific to Hematology, Oncology and specific Infectious Disease.

Our client is keenly focused on Pathology enhancements and improving patient outcomes.

The Oncology Diagnostic Sales Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the diagnostic tests. This is accomplished by establishing mutually beneficial business relationships with targeted accounts and physicians key to the sales success of the promoted products. 

If you are driven to succeed, excited about an incredible opportunity and are interested in working with a boutique laboratory, this role is for you!

Duties & Responsibilities:

• Manage customer relationships in defined geographic territory to strengthen our clients Pathology brand
• Meet or exceed assigned sales volume objectives
• Develop territory call plans
• Coordinate appropriate support resources (i.e., Client Services, MD’s, etc.) to maximize and strengthen customer relationships
• Manage selling processes to include the following areas: forecasting, client starts, product starts, productivity and client relations
• Maintain sales prospect lists/sales funnels as required to achieve sales volume targets
• Maintain a detailed customer database within Salesforce CRM (Customer Relationship Management) system
• Design and implement Quarterly Business Plan for assigned geography
• Attend Technical and sales training programs to further development competencies
• Manage company expense within policy and defined budget
• Provide timely feedback to management regarding market trends, competitor activity, and new product/services improvements
• Demonstrate the highest level of integrity in all customer/company interactions; replace patient confidentiality as per HIPPA regulation

Qualifications & Experience:

• 4-year degree from an accredited college or university required
• Previous pathology sales experience required
• Current relationships with key physicians specific to Oncology/Hematology and Pathology is required
• Documented sales success showing growth of territory and steps taken to achieve success required
• Demonstrated ability to manage and develop an assigned territory with minimal supervision
• Exceptional verbal and written communication skills
• Must be willing to travel up to 50%+ of the time which could potentially involve significant flying and/or driving
  • Ideal candidate should be willing to travel 250–300-mile radius of specified headquarter city and have proximity to a major airport
• Demonstrated success in prior roles
• Valid driver’s license and current auto insurance

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

#LI

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 120-145K annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.