Total 112 Performance Researcher job vacancies in Quality Assurance / Control category in The United States of America

We are looking for Performance Tester for Singapore location. We have both permanent and contract role & You will be working on a large-scale project with plenty of growth opportunities.

• At least 5 years of experience in Performance Testing
• At least 5 years of experience in test strategy and test Design
• At least 5 years of experience in one or more scripting languages which required for performance Testing
• Experience with banking domain is preferable.
• At least 5 years of experience in test execution, Monitoring, analysis & reporting.
• Tool experience – Load runner, Jmeter is preferable
• Ability to work within Agile team - collaborating with Product owners/business analysts and developers to understand requirements
• Ability to perform Design and Code inspections and recommend working solutions
• Good Communication and Analytical skills
• Experience and desire to work in a Global delivery environment

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

We are looking for Performance Tester for Ho Chi Minh City, Vietnam location. We have both permanent and contract role & You will be working on a large-scale project with plenty of growth opportunities.

• At least 5 years of experience in Performance Testing
• At least 5 years of experience in test strategy and test Design
• At least 5 years of experience in one or more scripting languages which required for performance Testing
• Experience with banking domain is preferable.
• At least 5 years of experience in test execution, Monitoring, analysis & reporting.
• Tool experience – Load runner, Jmeter is preferable
• Ability to work within Agile team - collaborating with Product owners/business analysts and developers to understand requirements
• Ability to perform Design and Code inspections and recommend working solutions
• Good Communication and Analytical skills
• Experience and desire to work in a Global delivery environment

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Looking for a passionate Performance Test Architect with proficiency in providing technical expertise and strategic direction to the organization in the area of application performance engineering solutions.

Roles and Responsibilities

- Experience in providing recommendations as subject matter expertise in performance monitoring, tuning, analysis and diagnostics.

- As an application architects you are expected to identify specific infrastructure components (hardware, software, database, etc.) for architectural and tuning improvements; define and document volumetric requirements across a variety of functional domains.

- Evaluate and research emerging performance tuning methodologies, monitoring tools, processes and technologies

- Experience with identifying and analyzing performance bottlenecks on cloud platforms like Azure, AWS, GCP portals

- Coordinate and collaborate with key stakeholders to conduct code reviews, technical specification reviews and define architecture to improve network and system performance.

- Conduct technical assessment as part of a proof of concept.

- Develop and communicates performance, load and stress testing goals, priorities and status.

- Develop metrics for monitoring increased performance and scalability.

- Provide guidance for performance test initiatives that take a true end-to-end focus on ensuring client side, server tiers, database and data integration tasks are performing as expected.

- Conduct performance prototyping, system capacity modeling and projections, performance driven design, application profiling and base-lining to measure and improve system performance.

- Proactively develops and implements organization-wide quality process initiatives to manage and improve infrastructure performance.

- Recommends best practices and ensure adherence to the best practices.

- Provide training/mentoring/educating of team members.

- Provide oversight and guidance in the formal test execution process.

- Works collaboratively with other project team members and independently on assigned tasks and deliverables with minimum supervision

Required Qualifications and must haves

- Bachelor's degree, specialized training, or equivalent work experience required

- 8+ years of experience as Performance Architect

- 7+ years of experience in designing, developing Performance Tests strategy using industry standard tools such as LoadRunner, Performance Center, JMeter, Gatling and other industry standard tools and Experience with cloud based performance test services

- Strong experience in working with system analysts and business partners to establish response time and TPS requirements and creating tests that accurately measure against them

- Ability to give detailed analysis of client side performance of both web and mobile applications

- Experience with performance diagnostics, performance architecture design, performance tuning, performance monitoring, capacity planning, and/or software development in a n-tier environment

- Experience designing discipline that resolves critical and complex application performance issues. Identifies and drives optimization changes in the application design to improve customer experience for mission/business critical IT applications

- Experience establishing Performance Planning Strategy that outlines Current Production Workload distribution, Performance Requirements and Test/Production Environment Requirements and Performance Optimization results

- Demonstrated experience in monitoring, analyzing and recommending solutions to performance problems in high-traffic, large-scale distributed systems and client-server architectures

- Very good understanding of networking and architectural frameworks and methodologies, a working knowledge of design and implementation of systems software as well as the internals of the system in order to produce the best possible system availability and performance.

- Hands on experience with various APM tools such as Datadog, SPLUNK, AppDynamics etc.

- Experienced in creating Performance Engineering strategies, assessing and defining Non Functional Requirements, Designing Workload Model by analyzing production statistics

- Communicates effectively and has the ability to influence others

- Strong time management and organization skills

- Current with industry trends in performance and load testing tools, processes and techniques

Why QualiTest?

• Have continuous access to and work with Senior Testing Specialists and Practice Experts
• Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant
• Work with cutting edge technology in a company built by testers for testers, this is what we do!
• As a global company, we offer unique placement opportunities around the world
• Our QualiTesters are the reason for our success, we constantly encourage career development and promote from within

Intrigued to find more about us?

• Visit our website at www.qualitestgroup.com
• Check out our Career page: http://qa-jobs.qualitestgroup.com/

Description

Job Summary:

We are looking for a highly skilled Performance Test Engineer with banking industry to join our team.

The ideal candidate will be responsible for developing and executing performance tests for bank's software applications and infrastructure to ensure optimal performance and scalability.

You will be responsible for identifying and analysing bottlenecks, creating test plans, and designing and executing test scenarios to validate system performance.

Key Responsibilities:

• Develop and execute performance test plans, scripts and scenarios for our software applications and infrastructure.

• Identify, analyse, and troubleshoot system bottlenecks and performance issues.

• Collaborate with cross-functional teams to gather performance testing is in alignment with business objectives.

• Evaluate and analyse test results and provide performance tuning recommendations to improve the system performance.

• Design and implement load testing (Baseline vs Benchmark), Stress testing, and endurance testing strategies.

• Develop and maintain test scripts, automation framework, and test data sets.

• Participate in design and architecture reviews to ensure that performance and scalability requirements are met.

• Provide regular status updates and reports on performance testing activities to stakeholders.

Job Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or a related field.

• Min. 8+ years of experience in performance testing and engineering.

• Strong experience in performance testing tools such as LoadRunner, JMeter, and/or Gatling.

• Strong knowledge of performance testing methodologies, test planning and performance tuning

• Experience in mobile performance testing is a strong advantage.

• Experience with performance integration testing REST APIs, Web Services and Microservices

• Experience with cloud-based infrastructure and applications such as AWS, Azure and GCP would be an advantage

• Knowledge of SQL and databases

• Strong analytical and problem-solving skills.

• Excellent communication skills, both verbal and written

Primary Location - Downtown, MBFC

• Minimum 3-10 Years of Relevant Experience in IT Performance Testing.
• Expertise in Test Planning, Test Estimation, Test Strategy, Workload Design, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management & Configuration Management.
• Expertise in Performance Testing tools: Jmeter (Good to have: LoadRunner & NeoLoad)
• Execute Benchmark, load, stress, endurance, and other non-functional tests.
• Monitor application logs to determine system behaviour.
• Address all technical issues; facilitate the resolution and necessarily follow up with Development and other cross-functional departments.
• Analyse the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications.
• Generate performance graphs, session reports and other related documentation required for validation and analysis.

Key Responsibilities:

• Design Performance Test Scripts for enterprise applications based on Requirements.
• Participate in Performance bottleneck analysis and fixes.
• Perform Performance Engineering (for Senior Perf Testers) & Performance Improvement activities.
• Communicate progress and issues through regular Status Reports
• Collaborate with Business/ Application teams to improve system performance.

Performance Tester

Location: Home working with travel to Farnborough once a week and as required

We are looking for a Performance Tester to join our growing software testing capability in Farnborough. The Performance Tester will be load and stress testing an integral backend system working with large synthetic and production dataset to ensure system performance complies with the performance requirements.

The Performance Tester will be fully immersed on to one of our key security programmes and will have the opportunity to be put through security clearance. In addition, the Performance Tester will be part of a team to help us deliver a large-scale systems integration programme that is critical to the overall UK infrastructure. Candidates must be eligible to obtain SC clearance.

Key Responsibilities

• Work with architects and product owners to understand non-functional requirements.
• Review non-functional requirements and develop corresponding Performance/Non-functional test scripts ensuring full coverage.
• Define, build, Implement, document a robust and modular performance-testing framework.
• Develop, execute, maintain performance test scripts using JMeter, Apache ServiceMix via a DevOps pipeline.
• Analysis and performance test of complex and large volumes of data.
• Carry out root-cause analysis and identify and log performance issues and bottlenecks.
• Generate performance test reports for internal and external stakeholders.

What Does Leidos Need from Me?

• Strong performance testing experience of backend, API/WebServices applications.
• Hands-on Performance testing experience developing using performance tools such as JMeter, Gatling, etc.
• Java programming experience.
• Expertise in performance analysis and designing performance tests around load, stress, and soak testing.
• Experience in identifying bottlenecks and provide tuning suggestions.
• Experience and understanding of performance monitoring & diagnostic tools.
• Experience writing complex SQL queries on multiple databases and tables.
• Working knowledge of messaging protocols and API technologies, such as WebMQ.
• Good knowledge of AIX or Linux/Unix Operating Systems.
• Knowledge of Networking Technologies including load balancing and firewalls.
• Strong experience of producing performance test reports.
• Experience with using test stubs, mocking and simulator tools.
• Experience of DevOps tooling such as Bitbucket and Bamboo to integrate performance tests and schedule and run build jobs.
• Possess excellent written and verbal communication skills.

Desired Skills:

• Experience with Rational Performance Tester (RPT).
• Knowledge or experience of cloud platforms such as AWS or Microsoft Azure.

WHAT DO WE DO FOR YOU?

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops, and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

We are looking for a strong Senior Performance QA Engineer who will join the team remotely. The project includes transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. The primary focus lies on the CommState Migration Project. As a part of this migration initiative, all QA team members are responsible for conducting comprehensive validations of End-to-End Call Flows.

 Responsibilities:

• Write, maintain, and execute performance, load tests using tools such as JMeter, HP LoadRunner
• Develop automated test scenarios, performance test strategy, and documentation for reporting test status and results.
• Collaborates with project teams to understand architecture and business requirements to devise the performance test strategy and test plan.
• Work closely with product owners and scrum masters to determine acceptance criteria for testing.
• Should be able to understand the technical details of the product and assist the development team in troubleshooting issues.
• Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions.
• Communicating with the other QA Lead, Dev Lead, and Technical Managers on the activities of the project work through e-mail, written and verbal
• Provide training and mentorship on performance and load testing to other team members.
• Design and develop scalable, flexible, and cross-platform performance test frameworks.
• Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness using innovative performance test practices and automation tools and close collaboration with development and business.

Material Quality Engineer / Manager

Temple Mills (London)

£200 per day based on experience

6 month contract (Project 12 months)

Job Spec:

Monitor control and generate Key Performance Indicators on the repair loop quality and performance. Update and KPI the repair reports database. Implement and maintain a closer link between the train performance and the repaired materials. Control that the outgoing materials have a clear failure description attached and a serial number. Control and challenge the suppliers on the quality of the repair reports that they provide and ensure that the scope of the repairs meet the required needs. Monitor and flag endangering consumption trends. Quarantine and return to good stock materials based on work orders data and data generated by the trains (i.e. defect codes). Analyze and close non conformance of materials previously repaired. Schedule on-train testing of parts if required.

Functions:
* Control and challenge the failure description of outgoing materials and the information in the repair reports from OEMs
* Work reports and train data checks to review defective components (quarantine and return to good stock materials. Est: 10% of the volume)
* Link between performance and materials: Monitor materials involved in performance incidents.
* Schedule on-train testing if required
* Monitor Consumption Trends (USD reduction proactive approach)
* Root cause analysis and rectification for NCMs
* Update and KPI the repair report database.
* KPI the improvements on all these areas

Qualifications and Experience

• Rolling Stock related technical background.
• Minimum 3-5 years of depot work or
• Maintenance Engineer Level 3.
• Experience in depot work environment.
• IT skills (user level).
• Experience in Excel.
• Experience in BI tools (desirable).
• Experience in stores processes (desirable).

Siemens supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us on 0161 233 7603

RBoniface

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

• Candidate should have hands-on experience in JMeter performance testing tool. Excellent skills for troubleshooting and fixing day to day issues.
• Experience in Performance Test Strategy Definition, Planning, and Design.
• Experience in Cloud migration projects is desirable.
• Programming Knowledge to write plug-ins as required by project.
• Performance result analysis and reporting
• Ability to do Non functional requirement gathering from customer.
• Planning and Estimation of performance test tasks.
• Work with architects and technical team members to define SLAs.
• Handling customer interactions
• Strong problem solving & troubleshooting skills
• Strong communication skills

Tritusa is looking for a couple of Performance Test Consultants to join our Tritusa family and work on our client sites.
You will work onsite, representing the Tritusa brand with a range of customers to gain invaluable experience, quickly.
The Consultant will focus on leading and developing sophisticated tests that enable Test Consultants to perform the most complex load simulations to expose bottlenecks and accurately analyse the results to help ensure the service/solution is fast and secure.
• Performance Test Consultant
• Full Time Permanent
• Salary $100,000 – $110,000 (Plus Super)
• Sydney, Australia
• MicroFocus LoadRunner / Performance Center and JMeter

Roles and Responsibilities:
• Own delivery of performance test phase from specification to design, prep, execution through to test closure
• Create re-usable performance test scripts and assets
• Create performance test data – via scripts, SQL, GUI automation
• Analyse performance results to identify bottlenecks and optimisations
• Provide accurate estimates for delivery of performance test tasks – scripting, execution, analysis
• Work with distributed team resources, developers, DBAs, SMEs to analyse, identify and resolve performance test issues.
• Create performance test reports detailed to appropriate levels depending on audience (eg. Interim test reports, Test Summary Report)
• Analyse metrics and trends to highlight performance opportunities for improvements







Skills Required/preferred:
• Expertise in at least two performance test tools. Preferably, Micro Focus LoadRunner / Performance Center and JMeter
• Strong experience identifying bottlenecks across various layers of web application stacks (client, network, database)
• Excellent ability to partner with Architects, Developers, Systems/Network Engineers and Database Administrators to collaboratively tune systems
• Excellent skills in summarizing a large amount of metrics into meaningful graphs and reports.
• Demonstrate ability to identify potential limitations in software architectures
• Demonstrate ability to write clear and concise technical documents




What We Offer:
• We’ll give you the tools, training, and freedom to succeed in a way that fits with your goals.
• Focused career development: coaching, experiences, and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.
• We value every employee's unique perspective, and we work hard to make sure everyone is appreciated for who they are.

Why Tritusa:
Tritusa (try-tu-sha) is a consulting company that specializes in SAP, Software Testing, Digital consulting, and services. We were founded in 2011, and we’re committed to continually building a safe and respectful workplace where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote culture, disability, LGBTI+, Aboriginal, and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.
We’re a company that values diversity and inclusion, and we want to make sure everyone feels included. We believe that this is one of the biggest factors in creating an environment where people can thrive, innovate and be their best selves.
If you're looking for a great place to work and grow, you might be the perfect fit for our team.
What you need to do now
Please apply to this role through the ‘Apply’ link. Recruiters will review your application and if they think you might be a good fit for the role, they will contact you directly.

The preferred candidate will be subject to background screening by Tritusa or by their external third-party provider.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Take the next big step in your career by applying today! www.tritusa.com.au

ValGenesis is seeking a Performance Test Lead to join our team. As a Performance Test Lead, you will be responsible for leading and executing performance testing activities to ensure the scalability, reliability, and efficiency of our software applications. You will work closely with cross-functional teams, including developers, QA engineers, and product managers, to identify performance bottlenecks and drive improvements.

Responsibilities

• Lead the planning and execution of performance test activities, including load testing, stress testing, and endurance testing.
• Collaborate with stakeholders to define performance testing objectives and success criteria.
• Design and develop performance test scripts using industry-standard tools.
• Analyze performance test results, identify bottlenecks, and propose performance optimization strategies.
• Create performance test reports and present findings to project teams and management.
• Work closely with development teams to address performance issues and optimize application performance.
• Stay up-to-date with industry trends and best practices in performance testing and optimization.
• Mentor and coach junior performance testers to enhance their skills and knowledge.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in performance testing and engineering.
• Expertise in performance testing tools, such as JMeter, LoadRunner, or Gatling.
• Strong knowledge of performance testing methodologies and best practices.
• Experience in designing and executing performance test scenarios for web-based applications.
• Ability to analyze performance test results and identify performance bottlenecks.
• Experience with performance monitoring and profiling tools.
• Good understanding of software development lifecycle (SDLC) and agile methodologies.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and leadership skills.
• Ability to work collaboratively and effectively in a team environment.
• Relevant certifications in performance testing or software testing are a plus.

How We Work

Our Chennai and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. 

ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

Within our client's organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Presently, our client is engaged in the process of transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. Throughout 2022, we achieved successful migration of numerous LOBs from Legacy Systems to the Genesys environment. Currently, our focus lies on the CommState Migration Project.

As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios.

Responsibilities:

• Write, maintain and execute performance, load tests using tools such as Jmeter, HP LoadRunner
• Develop automated test scenarios, performance test strategy and documentation for reporting test status and results
• Collaborates with project teams to understand architecture and business requirements to devise the performance test strategy and test plan
• Work closely with product owners and scrum masters to determine acceptance criteria for testing
• Should be able to understand the technical details of the product and assist development team in troubleshooting issues
• Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions
• Communicating with QA Lead, Dev Lead and Technical Managers on the activities about the project work through e-mail, written and verbal
• Provide training and mentorship on performance and load testing to other team members
• Design and develop scalable, flexible, and cross-platform performance test frameworks
• Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative performance test practices and automation tools and close collaboration with development and business

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

We are excited to announce the creation of the new role of Quality and Performance Manager at Stonebridge Mortgages. Leadership of a specialist file review team in the mortgages sector is 100% essential, and ideally with Cemap qualification. As our successful candidate, you will demonstrate a track record in achieving excellent results, in terms of the quantity and quality of file reviewing output the team is tasked with completing. You will be a fantastic developer of people and process and achieve brilliant results, through coaching and developing your team and managing their performance.

About us

At Stonebridge, our employees tell us we are a great place to work. We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success. We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work. We consistently look for ways to create a better future, back each other and most importantly, to do the right thing.

Our benefits


Competitive starting salary
Modern new offices with free car parking
Hybrid working. Exceptional candidates located further afield may also be considered, especially those who are currently working in other mortgage networks, provided they are happy with periodic travel to the office)
Free lunch, hot and cold soft drinks when working in the office
2 days per annum additional paid leave for volunteering / charity work
Up to £15 per month towards a gym / fitness membership
Access to Sodexo Employee Discounts Platform
Bike to Work Scheme
Reward & Recognition Programmes
Company sick pay
Excellent Employee Assistance Programme, including free access to digital GP and private counselling services
Structured career path for progression


The role

The Quality & Performance Manager accepts overall responsibility for ensuring the Assessor team meets minimum targets for file reviews, including sales quality scores and completion of remedial processes. They have line management responsibility for the Assessor Team Leaders.

This role provides MI reporting to the Head of Compliance Operations, Compliance Operations Manager and Senior Management Team (SMT) and is expected to be proactive in identifying and putting forward system and process improvements to improve efficiency as often as possible.

Key responsibilities


Development of processes and people to achieve file review targets
Completing 121 performance reviews, providing feedback on performance, agreeing development plans and checking wellbeing
Process and audit management
Deliver outcomes of audits to Assessor Team Leaders
Providing accurate and up to date MI reporting to senior management
Manage staffing levels and attendance within the team
Any other tasks delegated by line manager to support the team and company as required


Our ideal candidate


Excellent developer of people and process
Previous experience managing a specialist file reviewing team, ideally for another mortgage network (i.e. not from the context of a Compliance Manager managing a team of Mortgage Advisors)
Track record exceeding team targets for both quantity and quality of case file reviews
CeMAP qualification
Probing, investigative, analytical
Ability to prioritise, manage own workload and use time productively
Credible and influential at all levels, including with senior management
Able to fully satisfy the pre employment screening process which comprises of right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks.


Who we are

Part of MSS, Stonebridge Mortgage Solutions Ltd is one of the leading dedicated mortgage and protection networks in the UK with a professional community of more than 1,100 mortgage and protection advisers and 600 firms.

We aim to provide world class support and guidance utilising our cutting-edge systems and regulatory expertise and our revolutionary spirit has the customer at its heart.

How to apply

Full job description is available from recruitment@mssl.co.uk on request. Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.

Individuals with different cultures, perspectives and experiences are at the heart of the way SDL Surveying & Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.

We are Asia’s fastest-growing skill-based gaming company and partner brand of Flutter which is a multi-billion dollar global gaming organization. We are focused on providing our customers with the most innovative and exciting gaming experience possible. Our success has been driven by our commitment to excellence, our passion for gaming, and our ability to continuously innovate. We are driven by our strong value system, which encompasses an obsession with data, a hustler’s attitude, an owner's mindset, leading with love, and embracing change.

We are seeking an experienced Staff Performance Test Engineer to fortify our team. The ideal candidate will leverage their 9+ years of expertise in performance testing methodologies and tools to ensure optimal performance and scalability of our gaming platforms.

Key Responsibilities:

• Utilize extensive experience in performance testing to design, develop, execute, and analyze performance tests for our skill-based gaming applications.
• Demonstrate proficiency with JMeter to conduct comprehensive performance tests, analyze outcomes, and identify areas for enhancement
• Employ APM tools such as Datadog, AppDynamics, and AWS monitoring tools to meticulously monitor, diagnose, and resolve performance issues across our gaming infrastructure.
• Utilize profiling tools like JProfiler, Visual VM, and JVM profilers to conduct in-depth performance analysis and pinpoint bottlenecks.
• Develop and implement strategies for automation, performance regression testing, and continual enhancement of performance testing frameworks.
• Collaborate cross-functionally with developers, QA engineers, and system architects to proactively address performance-related concerns.

• .Bachelor's degree in Computer Science, Engineering, or a related field.
• A minimum of 9 years' proven experience in performance testing, particularly within high-traffic, real-time application environments.
• Expertise in JMeter for executing and analyzing performance tests.
• Proficiency in APM tools such as Datadog, AppDynamics, and AWS monitoring tools.
• Hands-on experience with profiling tools like JProfiler, Visual VM, and JVM profilers.
• Strong understanding of automation frameworks and strategies for performance regression testing.
• Excellent analytical skills and the ability to troubleshoot complex performance issues.
• Performance testing experience in Aws Cloud Infrastructure.
• Effective communication skills and the capability to collaborate in a team-oriented environment.

• Meaningful global exposure and an opportunity to represent Junglee Games as part of Flutter Entertainment, the largest real-money gaming company in the world.
• Ample learning opportunities and the opportunity to work with some of the best leaders and minds in the industry.
• In-depth understanding of the gaming ecosystem.
• Competitive compensation and incentives.
• Excellent work environment, great culture, and global exposure.
  

About Junglee Games:

Junglee Games is a leader in the skill-gaming space, with more than 100 million users. Founded in San Francisco in 2012, and part of the $30 Bn Flutter Entertainment Group, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Howzat, Eatme.io, Poker, and Carrom Stars.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games. The games are available on multiple platforms, including web browsers. Android and iOS devices emphasize creating engaging and immersive gaming experiences while incorporating social features to foster interaction and competition among players.

Since founding, we've drawn 700 of the world’s most talented people into our ranks. Our team has worked on international AAA titles like Transformers, Star Wars: The Old Republic, Real Steel, Rio, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that creates the next set of conscious leaders. Junglee Games is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Junglee has gained recognition in the gaming industry and has received various accolades for its contributions to the online gaming space and continues to innovate and develop new games, expanding its presence in the global gaming market.

Website: https://www.jungleegames.com/

LinkedIn: https://www.linkedin.com/company/junglee-games