Total 2 Performance Researcher job vacancies in Quality Assurance / Control category in All Cities

We are looking for a strong Senior Performance QA Engineer who will join the team remotely. The project includes transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. The primary focus lies on the CommState Migration Project. As a part of this migration initiative, all QA team members are responsible for conducting comprehensive validations of End-to-End Call Flows.

 Responsibilities:

• Write, maintain, and execute performance, load tests using tools such as JMeter, HP LoadRunner
• Develop automated test scenarios, performance test strategy, and documentation for reporting test status and results.
• Collaborates with project teams to understand architecture and business requirements to devise the performance test strategy and test plan.
• Work closely with product owners and scrum masters to determine acceptance criteria for testing.
• Should be able to understand the technical details of the product and assist the development team in troubleshooting issues.
• Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions.
• Communicating with the other QA Lead, Dev Lead, and Technical Managers on the activities of the project work through e-mail, written and verbal
• Provide training and mentorship on performance and load testing to other team members.
• Design and develop scalable, flexible, and cross-platform performance test frameworks.
• Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness using innovative performance test practices and automation tools and close collaboration with development and business.

Within our client's organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Presently, our client is engaged in the process of transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. Throughout 2022, we achieved successful migration of numerous LOBs from Legacy Systems to the Genesys environment. Currently, our focus lies on the CommState Migration Project.

As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios.

Responsibilities:

• Write, maintain and execute performance, load tests using tools such as Jmeter, HP LoadRunner
• Develop automated test scenarios, performance test strategy and documentation for reporting test status and results
• Collaborates with project teams to understand architecture and business requirements to devise the performance test strategy and test plan
• Work closely with product owners and scrum masters to determine acceptance criteria for testing
• Should be able to understand the technical details of the product and assist development team in troubleshooting issues
• Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions
• Communicating with QA Lead, Dev Lead and Technical Managers on the activities about the project work through e-mail, written and verbal
• Provide training and mentorship on performance and load testing to other team members
• Design and develop scalable, flexible, and cross-platform performance test frameworks
• Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative performance test practices and automation tools and close collaboration with development and business