Total 13 Command Center Analyst job vacancies in Klang Valley, Johor

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

We’re looking for a tech support analyst to:

• provide technical support for business users on a variety of technology issues.
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• ensure supportability and quality are maintained with the introduction of production changes.

Your team

You’ll be working for Application Support & Reliability AM in Singapore. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility.

Your expertise

• ideally 3+ years of hands-on experience with support background across multiple operating systems
• working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
• good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners

Your role:

• Provide front-line technical support to end users on a variety of technology issues
• Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions
• Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics
• Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days
• Ensure supportability and quality are maintained with the introduction of production changes
• Incident Management: Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution
• Problem Management: Identification and managing tasks to both analyze incidents and implement preventative measures to avoid repeat occurrences and major incidents
• Change Management: Change request review and approval, and support for production change deployment and events, including weekends coverage
• Service Transition: Work with Application Development to ensure new projects are implemented in line with current standards and are ready for production, including applications that are moving to the Cloud
• Service Improvement: Leveraging data driven analysis and metrics, partner with IT Infrastructure and Application Development to proactively improve and measure application serviceability, reliability, and scalability (efficiency first approach)
• Knowledge Management: Maintain knowledge articles, such as support and disaster recovery procedures, to ensure that they are kept relevant and up to date
• Batch Management: Resolve batch events and help identify opportunities for optimization and automation
• Performance Monitoring & Enhancement

Your team:

You will be working for Application Support & Reliability AM in London, United Kingdom. We are aligned Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

Your expertise:

• ideally 8+ years of hands-on experience with support background across multiple operating systems
• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
• knowledge of Microsoft Azure or related Cloud technologies, DevOps, Orchestration and automation (Automation Anywhere, IPcenter), Monitoring an instrumentation (Netcool, Moogsoft, AppDynamics, Splunk)
• understanding of Linus/ Windows Server, Scripting (SQL, PowerShell, Python) and Relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

Your role:

Are you excited about playing a key role in keeping UBS competitive in the Big Data Space? Do you have a good working knowledge of automation and telemetry tools?

Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?

We’re looking for a Tech support specialist to:

• support big data applications that will eventually migrate to Azure
• ensure workflows, processes, tooling and applications meet the highest production quality standards
• contribute ITIL production expertise to the onboarding of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• assist in planning BCP, patching and other infrastructure related projects
• contribute to automating manual processes
• get involved in problem management to identify root causes and ensure issues don't reoccur
• maintain a knowledge database

Your team:

You’ll be working in the Application Support and Reliability organization which provides application support for various LoBs suite of applications of the bank. You will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland

Your expertise:

• a Bachelor’s degree in Computer Science or related field
• Azure knowledge is desirable but not required
• hands-on experience with UNIX, SQL and MS Office products
• experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk
• use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus
• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems? We’re looking for someone with such experience to help us:

• Provide front-line technical support to end users on a variety of technology issues.
• Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• Ensure supportability and quality are maintained with the introduction of production changes.

Key Responsibilities:

• incident Management: Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution.
• problem Management: Identification and managing tasks to both analyze incidents and implement preventative measures to avoid repeat occurrences and major incidents.
• change Management: Change request review and approval, and support for production change deployment and events, including weekends coverage.
• service Transition: Work with Application Development to ensure new projects are implemented in line with current standards and are ready for production, including applications that are moving to the Cloud.
• service Improvement: Leveraging data driven analysis and metrics, partner with IT Infrastructure and Application Development to proactively improve and measure application serviceability, reliability, and scalability (efficiency first approach).
• knowledge Management: Maintain knowledge articles, such as support and disaster recovery procedures, to ensure that they are kept relevant and up to date.
• batch Management: Resolve batch events and help identify opportunities for optimization and automation.
• performance Monitoring & Enhancement: Work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance and automation.

Your team

You will be working for Application Support & Reliability AM in London, United Kingdom. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland and the US. In this role you are part of a high-performance team of Site Reliability Engineers with wide expertise on monitoring agents and platforms. You will work with committed, quality driven and very technical people understanding the monitoring area, all the tools interacting with it and the needs of our clients.

Your expertise

• ideally 8+ years of hands-on experience with support background across multiple operating systems
• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
• understanding of Microsoft Azure or related Cloud technologies, DevOps, Orchestration and automation (Automation Anywhere, IPcenter)
• experience in monitoring an instrumentation (Netcool, Moogsoft, AppDynamics, Splunk)
• knowledge of Windows Server/ Linux, Scripting (SQL, PowerShell, Python), Relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

Your role:

• provide front-line technical support to end users on a variety of technology issues
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics
• coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days
• ensure supportability and quality are maintained with the introduction of production changes
• incident Management: Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution
• problem Management: Identification and managing tasks to both analyze incidents and implement preventative measures to avoid repeat occurrences and major incidents
• change Management: Change request review and approval, and support for production change deployment and events, including weekends coverage
• service Transition: Work with Application Development to ensure new projects are implemented in line with current standards and are ready for production, including applications that are moving to the Cloud
• service Improvement: Leveraging data driven analysis and metrics, partner with IT Infrastructure and Application Development to proactively improve and measure application serviceability, reliability, and scalability (efficiency first approach)
• knowledge Management: Maintain knowledge articles, such as support and disaster recovery procedures, to ensure that they are kept relevant and up to date
• batch Management: Resolve batch events and help identify opportunities for optimization and automation
• performance Monitoring & Enhancement

Your team:

You will be working for Application Support & Reliability AM in London, United Kingdom. We are aligned Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

Your expertise:

• ideally 8+ years of hands-on experience with support background across multiple operating systems
• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
• knowledge of Microsoft Azure or related Cloud technologies, DevOps, Orchestration and automation (Automation Anywhere, IPcenter), Monitoring an instrumentation (Netcool, Moogsoft, AppDynamics, Splunk)
• understanding of Linus/ Windows Server, Scripting (SQL, PowerShell, Python) and Relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

Your role

Are you curious about how financial instruments, benchmarks and indices are used within the Asset Management lifecycle? Are you organized and have an eye for detail? Are you motivated by analytical challenges? We’re looking for someone who can:

• Respond to internal requests to clarify, verify, reconcile, and control security, index, benchmark, and performance data ensuring completeness, accuracy, and timeliness.
• Control, analyze, calculate, and maintain systems/databases to ensure the accuracy and integrity of static and time series data across applications.
• Collaborate with IT to resolve data quality issues, fix problems, and enhance IT capabilities.
• Follow, document, and review standard operating procedures, to ensure its fit for purpose.
• Create and maintain workflows, reports and dashboards in Excel, Alteryx, Flowable, PowerBI
• Identify and help implement improvements to our processes and tools.

Your team

You will be working in the Data Operations team within Asset Management Chief Data Office. You will be supporting the more technical day-to-day processes carried out by the Data Operations team, with the aim to provide timely, accurate and complete security reference, pricing, benchmark, index, and analytics data to the UBS Asset Management Division – in line with defined requirements.

Team provides 24*6 coverage to ensure uninterrupted support and assistance to the Asset Management Division. Team members are in Chicago, Zurich, Krakow, Singapore, and Pune.

Your expertise

You have:

• A university degree, ideally in – Information Technology / Business Mgmt. / Finance
• Minimum of 2 years’ experience in a financial institution or similar organization
• Knowledge of asset classes, financial instruments, benchmarks, indices
• Working knowledge of / familiarity with UBS AM application landscape – Panacea, DD Pipe, Performance Workbench, AMDH, BComp, IDL, SCD, Sentinel, Pop, Yoda, AMDF, etc.
• Proficiency in data manipulation and analysis tools (SQL, VBA, Informatica ETL, Unix)
• Solid experience in reconciliation, root cause analysis and complex troubleshooting - ability to organize, cleanse, and analyze big data to understand relationships, inconsistencies, and unknowns.
• Excellent communication skills in English, both verbal and written.

You are:

• A service-oriented, team player with strong analytical and problem-solving skills.
• A self-starter with the ability to work with minimal supervision as part of a team.
• Inquisitive, accountable, and able to effectively manage and challenge stakeholders’ expectations.
• Able to challenge the status quo and suggest viable and actionable alternative approaches.

Your role:

Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like – Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for a IT support analyst to:

• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database

Your team:

You’ll be working in the Hosting Services Wealth Management Team in Singapore. We provide best in class IT services for Wealth Management business. As a Support Analyst, you’ll play an important role in providing availability and stability to the global WM IT platform.

Your expertise:

• 2-5 years of hands-on experience with UNIX, ORACLE, Sybase, Postgress, Websphere/Tomcat
• proficient with software tools, such as APPDYNAMICS, SPLUNK etc.
• prior experience in development or support of wealth management or other banking domain applications
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• knowledge on Securities Settlement and/or Corporate Action

Your role

Do you like financial markets? Are you good at handling and interpreting large data sets? Are you analytical and enjoy investigating financial transactions, understanding trading strategies and making sense of the unusual trading activity? Are you able to think independently and express your opinions and ideas confidently? We are looking for a Trade Surveillance Analyst in an individual contributor role with experience in the following:
• Performing manual market conduct surveillance activities across Wealth Management division.
• Analyzing instances of potentially suspicious activities flagged by our systems.
• Engaging with business stakeholders on the market conduct-related escalations and other matters.
• Driving continuous process improvements and contributing to strategic projects and automation/optimization initiatives.

Your team

Our Team's purpose is to ensure UBS continues to meet regulatory obligations regarding identifying and reporting to the relevant authorities instances of market abuse and other misconduct that adversely impacts financial markets. As a member of the Financial Crime Monitoring Team in Singapore, you will have an opportunity to:
• Learn about UBS and its clients’ trading strategies and profiles.
• Understand the regulatory framework of the exchanges and markets you will 'own'.
• Investigate events flagged by our surveillance systems.
• Get to the bottom of trading activity that you deem potentially suspicious.
• Prepare investigative reports summarizing key findings.
• Contribute to the team discussions, investigations and knowledge sharing.
• Work in an international Team with a regional mandate.

Your expertise
• 3+ years of relevant work experience in the Trade Surveillance domain (banking and/or exchange-side).
• Ample knowledge of Wealth Management business, financial markets, products and trade lifecycle.
• Firsthand experience in performing market conduct-specific risk assessments, impact/gap assessments on the back of regulatory changes and enforcement actions, and in-depth design reviews of surveillance framework, policies and procedures.
• Strong compliance mindset, confidence to question the ‘status quo’ and challenge stakeholders when the responses are not satisfactory.

You are:
• Experienced in conducting market conduct investigations for complex cases, drafting and filing reports to external regulatory bodies.
• Able to independently represent the Team in various local, regional and global governance and oversight forums including audits exams and other inspections.
• Comfortable engaging the external surveillance vendor at the technical level to resolve production issues or advocate for system/control design changes.

Your role :

Are you an SME when it comes to Apache/Tomcat, Cloud (Azure) or tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for L2 Support Analyst (SME) to:

• Be responsible for stakeholder management with local business and operations team.
• fundamental IT skills across Cloud (Azure), Unix, WebSphere/Tomcat/Apache, Shell/Perl scripting, App Dynamics, Splunk/ Automation Anywhere, MQ or EMS
• define workarounds for known errors and initiate process improvements
• plan and execute BCM for applications, rollout new releases (including OS patching, certificate renewals)
• strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• Ensure production stability and availability for key operational business processes.
• A natural ability to solve complex issues (covering both technical and business areas)
• manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management

Your team :

You’ll be working in the Hosting Services WMPC team in Singapore. We support critical front office and back office functions within wealth management. Our team provides application & infrastructure technical support to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, always aiming to foster on customer / user needs. We are aligned to UBS WMPC business and IT application service line where the approach is based on the trusted relationship of our financial advisers and their clients.

Your expertise :

• 5-10 years of Level 2 Production support experience in a global environment
• hands-on experience in WebSphere, Linux, Cloud (Azure) and automation tools - AppDynamics, Splunk/Selenium, Jenkins
• able to drive service improvements ( setup telemetry for early detection of incidents and faster recovery, automation of repetitive/manual tasks)
• confident communicator that can explain technology to non-technical audiences

Your role :

Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like – Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for a IT support analyst to:

• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database

Your team :

You’ll be working in the Hosting Services Wealth Management Team in Singapore. We provide best in class IT services for Wealth Management business. As a Support Analyst, you’ll play an important role in providing availability and stability to the global WM IT platform.

Your expertise :

• 2-5 years of hands-on experience with UNIX, ORACLE, Sybase, Postgress, Websphere/Tomcat
• proficient with software tools, such as APPDYNAMICS, SPLUNK etc.
• prior experience in development or support of wealth management or other banking domain applications
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• knowledge on Securities Settlement and/or Corporate Action

Your role :

Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like – Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for a IT support analyst to:

• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database

Your team :

You’ll be working in the TOC (Technology Operations Center) Wealth Management team in Singapore. We provide best in class IT services for Wealth Management business. As a Support Analyst, you’ll play an important role in providing availability and stability to the global WM IT platform.

Your expertise :

• ideally 5-10 years of hands-on experience with UNIX, ORACLE, Sybase, Postgress, Websphere/Tomcat
• proficient with software tools, such as APPDYNAMICS, SPLUNK etc.
• prior experience in development or support of wealth management or other banking domain applications
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• preferrable knowledge on Securities Settlement and/or Corporate Action

Your role :

Do you like doing Techno Functional work which involves applying Business Analysis Techniques along with technical skills for redesigning existing flows or designing new ones? Do you want to use your expertise and analytical skills to analyze and design complex Data flows? Do you want to play a key role in transforming our firm into an Agile based DevOps organization?

We are looking for someone who can:

• write the functional and technical requirement specification
• collaborate with technologists and Vendor Teams to drive delivery within an Agile framework
• engage with colleagues at all levels to meet business requirements
• understanding the Data Model of our Global Lending Platform and work with global team to design solution tailored to our client needs
• help the team in the Agile journey to implement together the best practices of DevOps
• identify Automation opportunities to improve our processes.
• contribute to reduction of all security and operational risks, in line with policies and standards

The role will be based in Singapore

Your team :

In our agile operating model, crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous pods. You’ll be working in a cross-location Team from Singapore with focus on Credit Risk Monitoring for our Wealth Management business. Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise :

• ideally 7 years of experience in enterprise application analysis and design
• strong communicator, from making presentations to technical and functional writing
• having good exposure and knowledge in Java and ability to create and execute SQL queries for data analysis
• well versed in reading and understanding Data Models and transforming the Data into needed target structure
• have functional know how of Credit Risk Monitoring will be highly preferable
• interested in learning new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind

Your role :

Are you passionate about technology? Do you want to grow and become the part of the global support team? We're looking for analysts speaking English to provide the best level of IT support to users in our organization. We will guide you and provide a range of various trainings needed to perform your role and use internal UBS tools.

We're looking for someone who:
• wants to develop within IT or looking for opportunities in this area, especially end user service division
• will be able to log, update and resolve reported end-user issues and track them in the ticketing tool
• will work with various IT support teams inside the company on user related queries
• is ready to act as a point of contact for internal users of the bank to support technology related issues and queries
• will support documentation publishing to assist staff with requests for information and provide staff training if required

Your team :

TSD (Technology Service Desk) is a Global Support function in UBS. We are the first line of IT support for all end-users in our organization. We provide support and help with issues associated with working environment.

Your expertise :

• bachelor degree in technology related discipline
• knowledge on Windows operating system usage and basic settings
• hands on experience in troubleshooting Password, Windows 10/7 and 2016, MS Outlook, O365, Skype and mobility products for end-user applications
• good understanding of IT Frameworks (ITIL, Agile)
• understanding of Data Science tools (MS Power BI, MS Excel, Python)
• knowledge of Automation/Scripting tools (PowerShell, IPSoft, Automation Anywhere
• basic understanding of Cloud & DevOps (MS Azure Fundamentals, MS Azure DevOps)
• Japanese speaking a must because the role serves Japanese clients