Total 788 Full-time Command Center Analyst job vacancies in Klang Valley, Johor

Job Responsibilities:

• Preform variance investigation, verification and reporting on regular basis
• Completion of reports with high accuracy on time
• Responsible in product costing and cost accounting
• Assist in performing weekly & monthly variance analysis, cost and  profitable analysis
• To analyse cost for costing purposes, monitor changes in manufacturing process to determine the impact on profitability
• Update costing information, report preparation and carry out comparison of cost estimates against actual
• Calculate and analyse product costs, including material costs, direct labour, and manufacturing overhead. Work closely with the product development team to calculate costs for new products and provide cost inputs for pricing decisions.
• To support any ad-hoc assign from Management 
• Maintain and enhance costing systems and tools, ensuring accuracy and consistency of cost data. Implement cost accounting methodologies and provide training to team members to ensure adherence to established standards

Requirements:

• 1-3 years of experience in costing system development;
• Strong in interpersonal and problem-solving skills;
• Medium-high level of excel proficiency – V/H/X lookups and Pivot Tables is a must and preferable knowledge or experience in BI tools (Power BI / Power Query) will be an advantage;
• Presentation skills with PowerPoint
• Number sensitive  
• Working experience in Lean Manufacturing is highly preferred, but not a must.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities:

• Oversee the entire inventory lifecycle, from purchase orders to customer billing.

• Develop plans for production and inventory management to align with projects and promotional activities.

• Perform financial risk assessments on inventory and production processes.

• Address internal customer service queries and issues.

• Identify and manage product shortages, create recovery strategies, and communicate updates to relevant parties.

• Regularly update and manage master data files, including items and vendors.

• Collaborate closely with sales to analyze demand and adjust SKU-level forecasts accordingly.

• Build agreement on operational strategies and inventory objectives.

• Generate and provide management with reports and information related to production, sales, and inventory planning.

Requirements:

• Proven experience as inventory planner or similar position.
• Thorough knowledge of data analysis and forecasting methods.
• Working knowledge of inventory management software (e.g. ERP).
• Able to accurately track inventory and create reports.
• An analytical mind with strong math skills.
• Outstanding organizational and planning skills.
• Excellent communication and interpersonal abilities.
• Reliable and trustworthy.
• Possess at least Bachelor's Degree in Business Administration. Logistics or relevant field;.
• Relevant qualifications (e.g. CPIM) will be a plus.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave
• Open culture

Job Description;- 

• Analyze PSI data to identify trends, forecast demand, and optimize inventory levels.
  Develop and maintain regular reports and dashboards for management review.
  Collaboration and Communication:
• Work closely with production, sales, and distribution teams to align data analysis with business goals.
• Identify opportunities for supply chain process improvements and cost reductions.
  Support the implementation of data-driven strategies to enhance efficiency.
• Utilize advanced data analysis tools and software to manage large datasets.
  Stay abreast of new technologies and methodologies in data analytics and supply chain management.
• Monitor inventory levels at the manufacturing plant and distributor locations.
  Provide insights for effective inventory control and distribution planning.
• Adjust PSI strategies based on market changes and company objectives.

Qualifications:

• Bachelor's degree in Data Analytics, Supply Chain Management, Business, or a related field.
• Strong analytical skills with experience in statistical analysis and forecasting.
• Proficiency in data analysis tools (e.g., SQL, Excel, Power BI, Tableau).
• Ability to manage multiple projects and work under tight deadlines.
• Knowledge of supply chain processes in a manufacturing and distribution environment.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership

職責：

• 監督整個庫存生命週期，從採購訂單到客戶帳單。

• 制定生產和庫存管理計劃，以配合專案和促銷活動。

• 對庫存和生產流程進行財務風險評估。

• 解決內部客戶服務查詢和問題。

• 識別和管理產品短缺，制定恢復策略，並向相關方傳達最新情況。

• 定期更新和管理主資料文件，包括物料和供應商。

• 與銷售人員密切合作，分析需求並相應調整 SKU 等級的預測。

• 就營運策略和庫存目標達成一致。

• 產生並向管理層提供與生產、銷售和庫存計劃相關的報告和資訊。

要求：

• 擁有擔任庫存規劃員或類似職位的豐富經驗。
• 全面了解資料分析和預測方法。
• 庫存管理軟體（例如 ERP）的使用知識。
• 能夠準確追蹤庫存並建立報告。
• 具有很強的數學能力的分析頭腦。
• 優秀的組織和計劃能力。
• 優秀的溝通和人際交往能力。
• 可靠且值得信賴。
• 至少擁有工商管理學士學位。物流或相關領域；
• 具有相關資格（例如CPIM）者優先。

津貼和福利

• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假
• 開放文化

職位描述;-

• 分析 PSI 數據以識別趨勢、預測需求並優化庫存水準。
  開發和維護定期報告和儀表板以進行管理審查。
  協作與溝通：
• 與生產、銷售和分銷團隊密切合作，使數據分析與業務目標保持一致。
• 確定供應鏈流程改善和成本降低的機會。
  支持實施數據驅動策略，提升效率。
• 利用先進的數據分析工具和軟體來管理大型數據集。
  隨時了解資料分析和供應鏈管理的新技術和方法。
• 監控製造工廠和經銷商地點的庫存水準。
  為有效的庫存控制和分銷規劃提供見解。
• 根據市場變化和公司目標調整PSI策略。

資格：

• 數據分析、供應鏈管理、商業或相關領域的學士學位。
• 較強的分析能力，具有統計分析與預測經驗。
• 熟練資料分析工具（例如SQL、Excel、Power BI、Tableau）。
• 能夠管理多個專案並在緊迫的期限內工作。
• 了解製造和分銷環境中的供應鏈流程。

津貼和福利

• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 健身會員資格

工作職責：

• 定期進行差異調查、驗證和報告
• 按時、高精度地完成報告
• 負責產品成本會計與成本會計
• 協助每週和每月差異分析、成本和利潤分析
• 為了分析成本以進行成本核算，監控製造過程中的變化以確定對獲利能力的影響
• 更新成本資訊、準備報告並將成本估算與實際情況進行比較
• 計算和分析產品成本，包括材料成本、直接人工和製造費用。與產品開發團隊密切合作，計算新產品的成本，並為定價決策提供成本輸入。
• 支援管理層的任何臨時分配
• 維護和增強成本會計系統和工具，確保成本資料的準確性和一致性。實施成本會計方法並向團隊成員提供培訓，以確保遵守既定標準

要求：

• 1-3年成本會計系統開發經驗；
• 較強的人際溝通能力和解決問題的能力；
• 中高水準的 Excel 熟練程度 – V/H/X 查找和資料透視表是必須的，具有 BI 工具（Power BI / Power Query）知識或經驗者優先；
• PowerPoint 簡報技巧
• 數位敏感
• 有精益製造工作經驗者優先，但不是必須的。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會

Job Responsibilities:

Actively making FAQs refinement, recommend CSOs training needs based on customer experience.

Job Requirements:

Possess a recognised Degree relevant in the service industry.

Have at least 3 years of relevant experience in contact centre industry including data/trend prediction & analysis, self-help migration.

1 - Customer Technical Support (P2 - Intermediate)

2 - English (A1 - Elementary)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements.
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.

Job Requirements:

• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

ROLE

Analysts are members of the Advisory team, working with a wide range of clients to evaluate the market and economic feasibility of hotels, mixed-use resorts, and leisure destinations around the world. The Analyst is an entry-level position for a real estate professional who is highly numerate, comfortable with quantitative data and analysis, liaising directly with clients and responsible for the delivery of assignments. The Analyst

reports to the Studio Director.

RESPONSIBILITIES

• Collaboratively plans and performs research and data collection activities

• Designs and supports engaging workshops with internal teams, clients, and other stakeholders

• Analyzes qualitative and quantitative data from multiple sources to determine impact on the client’s development opportunity

• Uses interdisciplinary thinking and collaboration to ground all ideas in research insights and constraints

• Possesses a broad understanding of geography, economics, and global affairs

• Works closely with the Senior Consultant and Advisory Studio Director and team to ensure project succes

EXPECTATIONS IN THE ROLE

• Competent with research methodologies and activities, along with working with both qualitative and quantitative data

• Graphically visualizes information and ideas, effectively uses charts and graphics to represent and communicate findings and complex ideas

• Strong and persuasive writer, able to describe work process clearly and succinctly, options for consideration, findings, recommendations, and communications

• Demonstrates strong collaboration skills to achieve extraordinary outcomes

• Some travel may be required

REQUIREMENTS

• A degree in real estate, economics, tourism, or related field

• 1+ year of professional experience

• A background in real estate/hotel development and/or consulting is preferred

• Strong organizational and analytical skills

• Ability to work in a team environment under pressure

• Critical and creative thinker

• Clear communicator and presenter of ideas, findings and/or point of view

• Able to work on multiple projects simultaneously

• Highly numerate and competent with Microsoft Excel spreadsheet modelling

• Well-travelled with a broad understanding of geography, economics and global affairs

• Organizational skills are essential and good coordination of project administration and internal corporate support

• A passion for leisure and tourism, and a solid understanding of the hospitality sector

• Second language is an advantage

As part of a team of Customer Service Executives, you'll make outbound calls to deliver product updates to customers and meet performance targets set by your reporting Team Leader.

Job Description:

• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ.
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.
• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns.
• Achieve individual and team performance KPIs and goals.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Gather customer feedback and sentiments and escalate to the Team Leader for further actions.
• Maintains and improves service level quality by adhering to standards and guidelines.
• Handle ad hoc duties as required.

Job Requirements:

• Minimum 1 year of experience in outbound call centres.
• Insurance background will be preferred.
• Minimum GCE ‘O’ Level / Diploma.
• Excellent interpersonal and persuasive skills.
• A good team player with ability to multitask and meets stringent service standards.
• Proficient in Microsoft Office.
• Meticulous in documentation and fulfillment work.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Job Description

• Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
• Implement and support digital customer journeys to further improve both customer and employee experience in bank
• Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
• Ensure the smooth operational rollout
• Re-engineer the end-to-end process, analyse and review operations solutions
• Implement automation agenda to transform consumer banking operations
• To conduct requirement gathering workshop, Review and documenting requirements artefacts
• To review functional specifications and process define documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Post-production support, production issues review and track them to closure
• Work closely with regional teams and country teams to ensure timely delivery of project

Job Requirements

• At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
• Consumer Banking Operations
• Customer Centre
• Wealth / Loan / CASA product knowledge
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Interested applicants, please Email , and look for

johnwong@recruitexpress.com.sg

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

We regret that only shortlisted candidates will be contacted.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

We’re looking for a tech support analyst to:

• provide technical support for business users on a variety of technology issues.
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• ensure supportability and quality are maintained with the introduction of production changes.

Your team

You’ll be working for Application Support & Reliability AM in Singapore. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility.

Your expertise

• ideally 3+ years of hands-on experience with support background across multiple operating systems
• working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
• good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners

Job Description

• Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
• Implement and support digital customer journeys to further improve both customer and employee experience in bank
• Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
• Ensure the smooth operational rollout
• Re-engineer the end-to-end process, analyse and review operations solutions
• Implement automation agenda to transform consumer banking operations
• To conduct requirement gathering workshop, Review and documenting requirements artefacts
• To review functional specifications and process define documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Post-production support, production issues review and track them to closure
• Work closely with regional teams and country teams to ensure timely delivery of project

Job Requirements

• At least 3 years experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
• Consumer Banking Operations
• Customer Centre
• Wealth / Loan / CASA product knowledge
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Interested applicants, please Email , and look for

johnwong@recruitexpress.com.sg

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

We regret that only shortlisted candidates will be contacted.

Essential Job Skills

• Proven experience in hospitality reservations and distribution operations, and knowledge of best practices in distribution operations.
• Possesses knowledgeable in Opera PMS and Central Reservations systems.
• Strong Analytical skills to analyse data and make data-driven decisions.
• Possesses problem-solving skills, to approach challenges strategically and think critically about solutions to enhance business processes, also to identifying and addressing the root causes of issues within workflows.
• Possesses documentation skills, to write clear and concise documentation, include process maps and SOP.

Desirable Job Skills

• Ability to plan and execute process improvement projects, including setting goals, timelines and milestones.
• Familiarity with and understanding of automation tools and technologies to streamline processes and improve efficiency.
• Ability to work collaboratively with teams from different departments and hotels.

Key Result Areas

• Process Optimization and Documentation - to analyse current distribution processes, work with cross-functional teams to identify areas for improvement, develop and implement to streamline workflows to improve operational efficiency, and document the revised workflows.
• Automation and Technology integration to leverage technology and automation to enhance process efficiency, collaborate with IT teams to rollout out technological solutions.
• Implement process changes Lead the implementation of process improvements, including change management initiatives, training programs and performance metrics to ensure successful adoption and sustainability.
• Performance monitoring and evaluation to establish performance metrics and KPIs, regularly assess and report on the effectiveness of process improvement.
• Quality Assurance to implement quality control measures to audit the accuracy of data entry, investigate and resolve quality issues related poor data entry.
• Training to develop and deliver training session and facilitate knowledge transfer to relevant stakeholders.
• Data Analysis and Reporting to analyse distribution performance metrics, generate reports and dashboards to track KPIs and identify trends and opportunities.
• To maintain and upkeep the updated processes, SOP and the best practices for training and future reference.

Scope of Duties

• Conducting process reviews and analyses.
• Collaborating with cross-functional teams to gather insights.
• Creating detailed process documentation and maps.
• Identifying automation opportunities and technological solutions.
• Recommending and presenting process improvement proposal.
• Coordinating and overseeing the implementation of process changes.
• Monitoring performance metrics and KPIs.
• Providing training and facilitating knowledge transfer
• Communicating effectively with stakeholders at various levels.
• Undertake any other projects and/or tasks as assigned by Head, Commercial Support Services.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (preferred)
• Minimum of 3-5 years of experience in hotel distribution, revenue management, or a related field
• Proven track record of success in developing and implementing effective distribution strategies
• Excellent analytical skills and experience with data interpretation
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and manage multiple tasks effectively
• Proficient in Microsoft Office Suite and hospitality OPERA property management systems (PMS) is a MUST
• Knowledge of the hotel distribution landscape, including online travel agencies (OTAs) and the Global Distribution System (GDS) (a plus)
• Experience with digital marketing concepts (SEO, PPC) (a plus)
• Experience working with a specific hotel brand or property management system (PMS)
• Experience in a specific hotel segment (luxury, boutique, resort)
• Knowledge of revenue management software and tools