Total 32 Director/C-Level Assistant Manager job vacancies in Customer Service category in The United States of America

Communicate information as appropriate to relevant staff in a timely manner, both written and verbal, pitching the level of information to match the level of the receiver. Provides feedback to other staff on their communication at appropriate time Respond to formal and informal complaints relating to area of work. Motivating and persuading administrative and clerical staff regarding changes to procedures and current practice Support operational managers with improvement of their services in achieving 18week RTT performance. For example, educating administrative and clerical staff in pathway management. Assist the organisation for commencement of colleagues, including induction and relevant initial training The post holder will be expected to plan work logically in order to complete tasks within specific projects Monitor and initiate actions to manage 18 week Referral to Treatment and Clinical Correspondence performance targets Setting of clear objectives for staff, communicating responsibilities and agreed timescales Attend regular meetings covering all aspects of 18 week Referral to Treatment pathway management In conjunction with the Directorate Manager / Assistant Directorate Manager work on improvement projects to improve our patient care To assess the workload of administrative & clerical staff, ensuring equitable distribution of duties in order to obtain the best use of resources Anticipate improvements for processes and tasks within the post sphere of responsibility, proactively share these with colleagues and lead delivery as required. Review systems and practices within own area of work to ensure they support the sustained delivery of the service To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary In conjunction with the Directorate Manager / Assistant Directorate Manager, identify staffing requirements, place adverts, shortlist candidates and arrange interviews. Participate in recruitment of staff in line with Trust policy Manage the provision of RTT performance management information across the Directorate, including the development of reports to support these needs Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager

About Us

MatchMove group is a fast growing and award-winning, Singapore headquartered organization with Fintech and Digital Commerce businesses- Matchmove Pay and Shopmatic. We have presence and offices across 7 countries in Asia. The group company was founded in 2009 as a gaming company and has pivoted to innovate in the payments world since 2014. We acquired Shopmatic, an ecommerce enabler platform in 2022.

The Fintech business, MatchMove Pay is one of the most disruptive fintech companies in digital payments and next-generation banking. We are reinventing financial services with our unique “A Bank in any App” solutions to accelerate growth globally and empower any app or business with our full suite of embedded finance solutions with Spend.Send.Lend.Defend.Ascend™ capabilities. The platform empowers businesses and their customers to transact both online and offline easily and safely, via instantly issued prepaid cards on major card networks. Additionally, its Send capabilities include P2P domestic transfers, QR payments, cross-border remittances, P2M, and mass disbursements to global recipients. The MatchMove banking OS platform also extends to Lend, providing customized lending solutions based on customers' spending and sending patterns. The solutions include the full suite of services to move money locally and globally in a safe and compliant manner. Envisioning a financially inclusive world, MatchMove's solutions help enterprise clients digitalize payments and give financially underserved segments the power to move their money anytime and anywhere.

The Digital Commerce business, Shopmatic is an e-commerce platform that offers easy-to-use web templates and a user-friendly interface so that you can showcase your products and services online in no time. Shopmatic provides the entire ecosystem for anyone who wants to sell online – from storefronts, chat selling, social commerce, marketplaces, PoS with inventory management, payment gateways, shipping & advertising across channels, all devices with a low monthly fee and a pay per use model. Shopmatic provides the platform for businesses to grow digitally across platforms with built in analytics, insights and reports. Try it yourself by launching your own digital store in less than an hour at www.goshopmatic.com.

Shopmatic was launched in December 2014 and is a part of MatchMove Group since 2022. With offices across Asia, our purpose is to help supercharge our clients’ growth with our embedded finance digital commerce platform.

Are You The One

This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth.

Job Responsibilities

Execute customer renewal process

• Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.
• Implement the customer portfolio strategy by engaging existing clients.
• Drive customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

Source for business opportunities

• Promote, sell and update the Company’s offerings to the customers to support them in continuous improvement and innovation to existing customers.
• Prepare proposals and data reports for current clients for existing and new business opportunities.
• Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.
• Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.
• Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Provide service support and relationship maintenance

• Work with the other Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth ‘go live’.

Support operational process excellence

• Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.
• Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback.
• Be the champion of customer growth.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Job Requirements

• Bachelor degree in related field.
• 5 to 7 years related experience in sales, account management and/or marketing to support customers growth.
• Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.
• Relevant working experience in the Fintech/payments sector will be a plus.
• Data-driven with a commitment to process, drive and track consistent engagement process.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.
• Excellent presentation and interpersonal skills.
• Excellent written and verbal communication skills.
• Well-organized and analytical with an ability to work well under pressure.
• Domain knowledge of the customer experience and growth market, business and technical trends.
• Good with powerpoint, excel and word.
• Willingness to travel.

MatchMove Culture:

We at MatchMove are all singularly focused on building the next generation of embedded Banking-as-a-Service, for all types of organizations, from every segment of the economy. Our performance-based culture is inclusive, results-driven and customer-centric, with diverse talent from across the globe coming together as a team everyday to create new user experiences and innovations for our customers

Come Join Our Dynamic Team!

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
• retain your personal data for one year for consideration of future job opportunities (where applicable).

Closes: 03 May 2024
Classification: Senior Officer Grade C Salary: $119,595 - $128,465 plus superannuation Position No: 07048 Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 19 April 2024 Contact Officer: Roberto Gaspari on or (02) 6205 4397

Details: Reporting to the Senior Director, Governance, Taxation, Accounts Receivable and Debt Management, Shared Service Finance, the Assistant Director, Taxation Support position will hold the primary function of providing taxation compliance support. Under the Taxation Management Framework, the role will enable the provision of a wide range of assistance and advice across a number of areas of direct and indirect taxation, superannuation and PAYG as well as the management and oversight of an external taxation advisory service, known as the Tax Help-Desk. Other areas of responsibility include the co-ordination of taxation compliance reviews undertaken by external accounting firms.
... Click here to view more detail / apply for Assistant Director, Taxation Support | Full-time Temporary with a Possibility of Permanency

Job Overview:

The AD/CWD reports to the Senior Director of the Centre for Workplace Development (SD/CWD) and is part of the CWD leadership team which ensures that Workplace Grants and Programmes undertaken by CWD are effectively delivered.

Responsibilities and duties:

• AD/CWD is a people manager role thus will be expected to exercise leadership and performance management.
• Assists the SD/CWD to ensure that CWD delivers its commitments/Key Performance Indicators (KPIs) within budget and in a timely manner.
• Provides guidance and coaches junior team members in their work deliverables.
• Engages internal and external stakeholders to identify emerging workplace issues/challenges; and proposes solutions and interventions.
• Able to comprehensively complete a government tender document including budgeting and risk assessment (if needed).

Qualifications:

• A recognized Degree holder.
• Familiarity with workplace grants, programmes and tripartite initiatives be an advantage.
• At least 5 years of relevant working experience in a people manager role.
• Able to work independently and collaboratively.
• Processes strong communication skills, interpersonal skills, and negotiation skills.

Job Overview:

CFS is seeking a highly motivated and organised individual to join CAP as an Assistant Director in an important and exciting role that offers hands-on opportunities to develop, implement and manage collective giving and philanthropic advisory programmes to meet evolving community needs in Singapore. The candidate will be a key member of the CAP team with a responsibility to oversee the efficient and effective running of CAP programmes, and provide direction and guidance to project teams.

The ideal candidate should have a proven track record in driving collective giving/philanthropic initiatives, with in-depth domain knowledge in one or more of the following areas – environment/sustainability, issues affecting lower-income families, education, skills training, employment-support, health and care. He/she should also have a data-driven understanding of effective and innovative giving strategies in any of the areas identified above.

If you are a dynamic leader with a commitment to advancing social and environmental causes through strategic giving, we encourage you to apply. Join us in making a lasting difference in Singapore.

Key Responsibilities:

• Proactively exercise creativity, foresight, and judgment in planning and delivering CAP collective giving programmes and bespoke philanthropy advisory services in a variety of philanthropic domains.This includes developing and implementing strategies, action plans and programmes to promote effective philanthropy in Singapore.
• Provide independent leadership on complex assignments and be able to guide 1-2 team members; including clearing copy and slide decks prepared by team members
• Uphold business and operational excellence at the Centre; manage budgets and monitor progress on KPIs.
• Develop a thorough knowledge of team’s needs to provide proactive, efficient, and expedient resources and support towards the collective growth of the team
• Oversee the end-to-end grantmaking process for new collective giving programmes and community impact funds
• Stay informed about emerging trends/needs, research and innovations in the fields of sustainability and social impact to continuously build pipeline of philanthropic opportunities and evaluate effectiveness of existing funds.

Qualifications/Skills:

• Masters-level qualifications in business, social sciences, public policy/health preferred
• Domain knowledge/expertise on one or more of the following sectors will be a definite advantage – environment/sustainability, economic, social, health and care needs and the philanthropic sector
• Strong communication, writing and interpersonal skills, with the ability to engage a range of audiences, stakeholders, funders and partners
• Ability to work under own initiative with a proactive approach to problem solving.
• Proficiency in budgeting and financial management, with the ability to develop and manage budgets for philanthropic initiatives and ensure compliance with relevant regulations and reporting requirements.
• Able to strive in a fast-paced and dynamic environment as an independent contributor with limited resources.
• Ability to write and present clear and concise reports independently;
• Keen attention to detail;
• Proficient in Microsoft Office applications (such as PowerPoint and Excel)
• Core competencies in grantmaking and grant management
• Manage, lead and motivate teams

  Campbelltown Arts Centre Director (Executive Manager, City Culture) High Profile Role with Real Community ImpactPermanent full-time position, 35 hours per weekFlexible work policy with a hybrid work model About us: We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started. About the role: Reporting to the Director, City Futures, Campbelltown Arts Centre Director will lead the strategic direction of the C-A-C in response to community need and in alignment with Council’s Strategic Plan. Develop and manage relationships with key stakeholders including media, industry, business, funding…

Click here to view more detail / apply for Campbelltown Arts Centre Director (Executive Manager City Culture)

Reference Number: S100-24-2850 Closing Date: 01-05-2024 Employment Type: Permanent Full Time Campbelltown Arts Centre Director (Executive Manager, City Culture) High Profile Role with Real Community ImpactPermanent full-time position, 35 hours per weekFlexible work policy with a hybrid work model About us: We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started. About the role: Reporting to the Director, City Futures, Campbelltown Arts Centre Director will lead the strategic direction of the C-A-C in response to community need and in alignment with Council’s Strategic Plan. Develop and…

Click here to view more detail / apply for Campbelltown Arts Centre Director (Executive Manager City Culture)

Busy Bees on Furlong RoadBusy Bees on Furlong Road welcomes you with a warm and welcoming entrance that leads to beautifully designed open-plan rooms and a spacious outdoor setting. Conveniently located in the heart of Queanbeyan on Furlong Road, you'll find our 75 place -service close to schools and other local amenities.Our Service is seeking a dynamic, passionate & confident leader in the Early Childhood Industry who strives to excel and leads by example, setting high industry standards for their team. If you are a Service Manager who is passionate about their work, looking for your next amazing career step, or a 2IC looking to step up & make their mark in the Industry, we want to hear from you. Apply Now! Key Benefits we offer for joining our Hive:Higher Salary - Competitive, above-award salary, negotiable to meet your needs!

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Who We Are
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.


Position Description

For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Frontline Senior Manager/Director - Customer success manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn’t just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams.


Responsibilities

• Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
• Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
• Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
• Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
• Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions
• Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
• Partner with the Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
• Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.
• Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.

Preferred Qualifications and Skills

• Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
• Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
• Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
• Ability to drive effective and influencing conversations at the C-level.
• Facilitate difficult discussions and be adept at handling objections.
• Knowledge in one or more lines of business.
• Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
• Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.
• Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Shifts - Candidate should be comfortable working in AMER shifts as well.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Job Responsibilities

• Oversee treatment and distribution of water treatment for all exhibits and dolphin pools

• Oversee the project assigned and completion

• Manage day-to-day operations & maintenance

• Ensure all policies and procedures are instituted

• Be accountable and responsible for all operations & maintenance, projects, and financial performance of the department

• Ensuring all plant rooms and equipment meet WSH standards

• Work closely with the Curatorial team on the required water quality to ensure animal health

• Using KPI to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the team’s performance

• Checking that agreed work carried out by contractors has been completed to a high standard

• Responding appropriately and controlling emergency or urgent issues as they arise

Job Requirements

• Experience in Life Support Systems maintenance or aquatic maintenance

• Certificate/Diploma/Degree in mechanical/electrical/pipefitting

• Experience in preventative maintenance

• Ability to work with others to ensure the highest standards are maintained

• Strong and proven management skills

• Able to liaise and work effectively and professionally with other departments

• Able to communicate well at all levels

• Able to give sound advice, and consultations to other departments for local and overseas projects

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

CFS is seeking a highly motivated and organised individual to join CAP as an Assistant Director in an important and exciting role that offers hands-on opportunities to develop, implement and manage collective giving and philanthropic advisory programmes to meet evolving community needs in Singapore. The candidate will be a key member of the CAP team with a responsibility to oversee the efficient and effective running of CAP programmes, and provide direction and guidance to project teams.

The ideal candidate should have a proven track record in driving collective giving/philanthropic initiatives, with in-depth domain knowledge in one or more of the following areas – environment/sustainability, issues affecting lower-income families, education, skills training, employment-support, health and care. He/she should also have a data-driven understanding of effective and innovative giving strategies in any of the areas identified above.

If you are a dynamic leader with a commitment to advancing social and environmental causes through strategic giving, we encourage you to apply. Join us in making a lasting difference in Singapore.

Key Responsibilities:

· Proactively exercise creativity, foresight, and judgment in planning and delivering CAP collective giving programmes and bespoke philanthropy advisory services in a variety of philanthropic domains.This includes developing and implementing strategies, action plans and programmes to promote effective philanthropy in Singapore.

· Provide independent leadership on complex assignments and be able to guide 1-2 team members

· Uphold business and operational excellence at the Centre; manage budgets and monitor progress on KPIs.

· Develop a thorough knowledge of team’s needs to provide proactive, efficient, and expedient resources and support towards the collective growth of the team

· Oversee the end-to-end grantmaking process for new collective giving programmes and community impact funds

· Stay informed about emerging trends/needs, research and innovations in the fields of sustainability and social impact to continuously build pipeline of philanthropic opportunities and evaluate effectiveness of existing funds.

Qualifications/Skills:

· Masters-level qualifications in business, social sciences, public policy/health preferred

· Domain knowledge/expertise on one or more of the following sectors will be a definite advantage – environment/sustainability, economic, social, health and care needs and the philanthropic sector

· Strong communication, writing and interpersonal skills, with the ability to engage a range of audiences, stakeholders, funders and partners

· Ability to work under own initiative with a proactive approach to problem solving.

· Proficiency in budgeting and financial management, with the ability to develop and manage budgets for philanthropic initiatives and ensure compliance with relevant regulations and reporting requirements.

· Able to strive in a fast-paced and dynamic environment as an independent contributor with limited resources.

· Ability to write and present clear and concise reports independently.

· Proficient in Microsoft Office applications (such as PowerPoint and Excel)

· Core competencies in grantmaking and grant management

· Manage, lead and motivate teams, prioritize tasks, and delegate responsibilities effectively to achieve organizational goals.

12th February, 2024 The Role - Assistant Service DirectorThe Assistant Service Director is essential in the success of the day-to-day management of a large Early Childhood Service.     This is a unique opportunity as this position supports both the educational and management teams. The role serves as a stepping stone for future career growth, with opportunities to advance as the company grows. Orchard Early Learning Centres has a further 10 centres in the pipeline across Sydney.   Our philosophies are centred around Sustainability – Paddock to Plate – RIE & Adventurous Play  While you'll be hands-on across all the rooms, you'll also have dedicated non-contact time to assist with mentoring, coaching and administrative duties.  Your day will involve:  - Working with and alongside 2 Service Directors to manage the daily responsibilities of running and maintaining a large service- Supported by our administrative assistant team- Be an advocate for best practices for children- Motivating, supporting and working in partnership with the team- Deliver a best practice educaring approach to educational programs for children- Having a thorough knowledge of and experience with implementing the Early Years Learning Framework, National Quality Standards and Child Safety Standards- Assist with conducting parent and new staff tours- Assist with roster and day-to-day management of staff- Developing and maintaining relationships with families and members of the community to maintain/increase the centre's occupancy- Involved in inspiring the team through educational leadership- This role will have 2 days of non-contact day Orchard Early Learning Centre Kirrawee offers a fresh approach to early learning, drawing on the natural environment to…

Click here to view more detail / apply for Assistant Service Director (2IC)

About The Role

As Assistant Director, you will be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

You can expect to work in a fast-paced environment and be challenged to navigate complex healthcare needs.

Responsibilities:

• Leads operations at the Healthcare Group Contact Centre and ensure 24/7 system readiness
• Ensure staff consistently deliver timely and professional response across all channels
• Optimize resources to handle all channels
• Track and monitor processes through performance indicators. Trend analysis and benchmark key performance indicators
• Ensure timely dissemination of information, escalation of issues and resolution of problems
• Liaison person between Institutions and Group Contact Centre. Partners both internal and external stakeholders to ensure patients’ positive experience along the continuum of care
• Responsible for customer satisfaction/ experience scores. Works closely with stakeholders to continuously improve service levels and delight patients.
• Lead, motivate, guide and train admin and ancillary staff to perform to the best of their abilities and to develop their potential.
• Develop Individual Development Plan (IDP) for staff to ensure they receive appropriate training and development so that they possess necessary knowledge and skills to carry out their roles.Create a conducive environment to facilitate open communication between staff and management
• Support Head, Group Contact Centre on staff recruitment and retention efforts
• Lead quality improvement projects within the centre
• Drive and implement change(s) to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare and/or Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications