Total 11 Junior Executive level Contract Customer Service job vacancies

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

·         To support the implementation of activities related to river basin management, water conservation, and environmental stewardship programs, mainly through nature-based solutions

·         To promote community engagement, community participation, and building positive partnerships through integrated river basin management

·         To establish links with community groups and engage them in the project through a series of activities, workshops, events, and initiatives that lead to project sustainability.

·         Work with existing and new stakeholders, including the government, private sector, university, community, and public to plan and deliver outcomes that help increase a greater sense of stakeholder ownership in integrated river basin management.

·         Contribute to the planning and development of materials for sustainable water resource management, including the implementation of a local biodiversity action plan, river water quality and river health, resource management, and climate change.

·         Able to support, organize, and contribute to GEC’s environmental education and awareness program.

·         Assist in the discussion, preparation, and development of projects, collaborations, and CSR activities.

·         To support project communication as a key face among the local community and stakeholders during the project planning, implementation, and sustainability phases.

 
Job Requirement

·         Based in Ipoh, Perak.

·         Self-motivated and able to work both independently and in teams.

·         Flexible to work long hours and weekends as required.

·         Strong communication skills

·         Minimum Degree in environmental conservation or equivalent.

·         Experience with environmental project management and environmental education is desirable and advantageous.

·         Minimum 2 years of working experiences  

·         Fluent in a minimum of two (2) languages, English and Malay, with good writing and communication skills.

·         Willingness to travel and be independent at the project site.

·         Driving license and own transport is an advantage.

·         IT competent in word, spreadsheet, and social media content creation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Fitness membership

職責：

· 主要透過基於自然的解決方案來支持實施與流域管理、水資源保護和環境管理計劃相關的活動

· 透過流域綜合管理促進社區參與、社區參與並建立積極的夥伴關係

· 與社區團體建立聯繫，並透過一系列活動、研討會、事件和措施讓他們參與項目，從而實現項目的可持續性。

· 與現有和新的利害關係人（包括政府、私營部門、大學、社區和公眾）合作，規劃並交付成果，幫助增強利害關係人在流域綜合管理中的主人翁意識。

· 促進永續水資源管理材料的規劃和開發，包括實施當地生物多樣性行動計畫、河流水質和河流健康、資源管理和氣候變遷。

· 能夠支持、組織 GEC 的環境教育和意識計劃並為其做出貢獻。

· 協助專案、合作和企業社會責任活動的討論、準備和發展。

· 在專案規劃、實施和永續發展階段，作為當地社區和利害關係人之間的關鍵面孔，支持專案溝通。

職位需要

· 總部位於霹靂州怡保。

· 自我激勵，能夠獨立和團隊工作。

· 視需要靈活地適應長時間工作和週末工作。

· 較強的溝通能力

· 最低環境保護程度或同等學歷。

· 有環境專案管理及環境教育經驗者佳。

· 至少2年工作經驗

· 精通至少兩 (2) 種語言：英語和馬來語，具有良好的寫作和溝通能力。

· 願意出差並在工程現場獨立。

· 擁有駕駛執照和自己的交通工具是優勢。

· 擅長文字、電子表格和社群媒體內容創建的 IT 能力。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 健身會員資格

Contract 6 mths (renewable)

Public transport reachable (Kerinchi)

Monday - Friday; 830am -530pm

Job Responsibilities:

• Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services)
• Understand customer's objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote our company as a quality supplier
• Negotiate price and volume discounts in accordance to our policy and liaise with support staff to ensure customer retention and continued business.
• Identify and gain new business through a sustained program of cold calling and follow up on referrals/leads
• Problem solving: Customer complaints, responding and satisfying client sales and post sales requirements

Job Requirements:

• Candidate must possess at least a Degree in Sales & Marketing, or any relevant fields
• Minimum 2 years of relevant experience and above
• Preferred skill(s): Call Center background, Customer Service, CRM module in logistics fields, sales and account management experience
• Possess excellent verbal and written communication skills in English
• Strong interpersonal skills
• Result driven and works well with KPI
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Willing to work at Bangsar South
• Serious candidates please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

Job Requirements :

• Candidate must possess at least a Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

合約 6 個月（可續約）

公共交通可達（Kerinchi）

週一至週五；上午 830 點 - 下午 530 點

工作職責：

• 帳戶管理，管理現有客戶組合，定期撥打電話並確保新業務（服務企業客戶、建立關係、交叉銷售/追加銷售產品和服務）
• 了解客戶的目標、購買標準和決策流程，並建立長期的業務關係，以便利用這種關係帶來的收入，並將我們公司提升為優質供應商
• 根據我們的政策協商價格和數量折扣，並與支援人員聯絡，以確保客戶保留和持續業務。
• 透過持續的推銷電話計劃和跟進推薦/潛在客戶來識別並獲得新業務
• 解決問題：客戶投訴、回應並滿足客戶銷售及售後要求

工作要求：

• 候選人必須至少擁有銷售和行銷或任何相關領域的學位
• 至少2年及以上相關經驗
• 首選技能：呼叫中心背景、客戶服務、物流領域CRM模組、銷售和客戶管理經驗
• 擁有優秀的英語口頭和書面溝通能力
• 較強的人際溝通能力
• 以結果為導向，與 KPI 配合良好
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 願意在孟沙南工作
• 認真的候選人請攜帶您的全面簡歷進行申請

履歷箱：lifework.sun@gmail.com

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

• 6 個月合約職位（可續約）
• 工作地點：孟沙Kerinchi
• 輪班制：上午、中午、午夜

工作職責：

• 與客戶建立融洽的長期關係，同時提供卓越的客戶服務標準。
• 建立貨運預訂安排
• 接待客戶對產品和服務的詢問
• 與銷售和營運團隊良好合作。
• 管理多個客戶聯絡管道：（來電/呼出電話、電子郵件、即時聊天、社群媒體平台等）
• 實現安排日期和等待時間的每月 KPI。
• 定期及時管理和更新分配的客戶名單。
• 處理高知名度的客戶。
• 與產品團隊聯絡以改善作業流程。
• 提供一般營運和銷售支援。

工作要求 ：

• 候選人必須至少擁有任何領域的學位。
• 也鼓勵應屆畢業生申請。
• 1 - 2 年客戶服務經驗將是額外的優勢
• 所需技能：呼叫中心背景、客戶服務、協調技能。
• 擁有優秀的英語口頭和書面溝通能力。
• 以結果為導向，與 KPI 配合良好。
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 擁有自己的交通工具

請攜帶您的完整履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 醫療保險
• 個人發展機會

Job Responsibilities:

• Conduct potential customer development, invite them to trial classes through outbound calls.
• Identify customers' purchasing needs, screen highly interested customers, and connect them with sales consultants.
• Follow up with potential customers to assist sales consultants in successfully completing transactions.
• Handle other tasks assigned by superiors.

Job Requirements:

• Associate degree or above, major unspecified.
• More than one year of work experience, experience in TMK (Tele-Marketing) in the education industry is preferred.
• Good communication and adaptability skills, proficient in using various office software.
• Positive work attitude, willing to take on challenges, with strong execution and stress resistance.
• Passion for sales work, strong ability to develop new customers, and customer-centric service awareness.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Responsibilities:

Handle calls and email enquiries.

Record all call information.

Provide proper advise to caller by explaining procedures & providing information.

Coordinate with working partners to assist caller when needed.

• Follow up promptly and / or escalate cases to supervisor.

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role (Inbound & Outbound call)

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Job Description:

• Proactively reach out to existing clients via phone to understand their needs and concerns.
• Build and maintain strong, positive relationships with clients by providing exceptional service and support.
• Guide clients on effectively using our job posting platform to maximize their recruitment efforts.
• Offer assistance, troubleshoot issues, and provide solutions to client inquiries and concerns.
• Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.
• Generate regular reports summarizing client engagement, feedback, and retention rates.
• Cross functional backups when necessary

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

Job Requirement:

• Candidate should possess SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field
• Preferably at least 1 years of doing outbound calls/Telesales
• Able to communicate in Mandarin language
• Excellent communication and interpersonal skills.
• Able to work independently in a fast-paced environment
• Strong persuasive and negotiation skills to engage potential leads effectively.
• Goal-oriented with a proven track record of meeting or exceeding targets.
• Familiarity with CRM software and basic computer skills.
• Positive and resilient attitude towards handling rejection and objections.
• Good team player, positive attitude, and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure
• Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!