Total 286 Manager level Customer Service job vacancies in Mid Valley City,KL

At SBS, we embrace difference, and we welcome applications from people of all backgrounds. 
We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community. 
About Us  
SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.   
Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.  
SBS is a truly distinctive network, showcasing multicultural, multilingual and
... Click here to view more detail / apply for Service Desk Level 1 Team Leader

New Project based opportunity for a specialised subject expert to provide advice and service excellence within the FMH faculty
Utilise your exceptional customer service skills to support academic managers to navigate university systems
Full-time fixed term for 12 months (with the potential to extend), based at our Camperdown Campus with a Base Salary $95,860 + 17% superannuation


About the opportunity The University of Sydney is now placed equal 19th globally in the highly regarded 2024 QS World University, jumping 22 places from last year. Our graduate employability is 1st in Australia, and 4th in the world; our subject rankings in Medicine are rated 1st in Australia, and 18th in the world. The Faculty of Medicine and Health has been designed to enable innovation, excellence and strategic vision in teaching, research, and clinical practice not only in medicine and health, but in all of the areas in which we operate. We
... Click here to view more detail / apply for Manager Support Officer

Posted: 15/04/2024

Closing Date: 14/05/2024

Job Type: Full Time

Location: NSW - Sydney Western Suburbs

Job Category: Retail & Consumer Products / Management - Store


M.J. Bale is Australias foremost gentlemens clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

Job Description

We are looking for a Store Business Manager to join our Macquarie Centre Concession Stores at David Jones and Myer, to help our customers go and live their life with joy and confidence. Working together with a team, you will support them to provide exceptional customer service to all potential customers that

... Click here to view more detail / apply for Store Manager ? Concession Store Macquarie Centre

Customer Success Manager ? SaaS


Tech/Accounting Industry
Global market leading product
Salary between $70-80K plus super
This is an exciting time for this locally based tech start up looking to expand their team due to significant company growth. This product is an internationally recognised SaaS solution which is a market leader in the performance cycles.

This opportunity is the perfect transition for someone with an accounting degree, experience in private and public practice with some experience in Big 4, that has decided they would like to pivot from a traditional accounting firm to the tech space, whilst still using their accounting expertise.

Having a solid understanding of how an accounting practice works is essential for this role.
  
About the role:
You will guide and educate current clients on the options available with this tailored product. You will be the first port of call for new leads and referrals and convert ... Click here to view more detail / apply for Customer Success Manager ? SaaS

Product Support Manager







Posted Date:  25 Apr 2024







Location:  Sydney, NSW, AU







At WesTrac, were made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance youve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of




... Click here to view more detail / apply for Product Support Manager

The Head of Onboarding and Business Support will focus on achieving and maintaining optimal operational efficiency. This function develops, implement, and maintain effective operating processes; Quality Assurance (QA) program and Workforce Management (WFM).

In partnership with Operations Client Services team, HR, Finance, and other business partners, this role will create processes that will enable business leaders to define and align to the strategic objectives, develop actionable plans, forecast hiring demand, assess talent supply and capacity, and create reports on operational metrics to drive business decisions.

Functional Areas and Responsibilities: 

• Review effectiveness processes and drive efficiencies.
• Oversee the quality assurance functions to support the Client Services team to drive operational excellence.
• Work closely with the Client Delivery Directors in carrying out the business strategies.
• Administer smooth transition & implementation of non-conventional services from new and/or existing clients
• Align the execution of continuous improvement, automation, and/or efficiency projects to the Operations Client Services team
• Drive the strategic direction of workforce planning and capacity management, staff solutions strategy, and geographic diversification.
• Lead the end-to-end cycle of workforce planning from collection during annual planning to tracking and governance throughout the plan year.
• Partner with Talent Acquisition and HR teams on workforce planning system, and process to ensure ongoing engagement with business leaders.
• Support Sales Team/ Onboarding team with models and guideline for evaluating new business/ migration workforce requirements.
• Regular reviews on the completeness and accuracy of reporting dashboards including KPI ratios (productivity, quality, resource planning and other business metrics)
• Analyse and report KPI and operational updates to ensure Business has clear understanding on the operational performance
• Execute timely analysis while managing multiple competing priorities. Ability to collaborate with multiple stakeholders as well as work independently
• Strong communication skills with ability to present information simply and cohesively to different levels of business partners.

Other

• Support the department as required within the confines of the role.
• Undertake any additional reasonable duties as required by the Firm.

Job Highlights

• Competitive remuneration package & good employee benefits
• Career development opportunities
• Immediate vacancy & full-time permanent job role

JOB DESCRIPTIONS:

· 5 day work week

· Staff discount, voucher and monthly redeemable treatment

· AWS

· Salary up to $4,000

JOB RESPONSIBILITIES:

• Improving customer service procedures, policies and standards
• To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer)
• Coaching of soft skill to the team related to customer service
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry.
• Any Ad-hoc task assigned

REQUIREMENTS:

• Must be able to work on retail hours
• Must have Leadership ability
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in Mandarin and English to communicate with Chinese speaking customers
• Basic knowledge on digital marketing will be an advantage
• Minimum 2 years of supervisory experience
• Prior experience as cabin crew will be an added advantage

 
Weve made it our business to understand how people want to work today, tomorrow and beyond and as youd expect, we practise what we preach in our own workplace as well.
Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive.  We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future.
We have an exciting opportunity at Investa: we're currently in search of a Customer Experience Manager . In this role, you'll be instrumental in implementing a customer-centric model to enhance operational performance through events. You'll have the chance to celebrate key events throughout the year, fostering diversity, inclusion, and increased tenant engagement. Working closely with the Investa team, you'll play a pivotal role in ... Click here to view more detail / apply for Customer Experience Manager

Be a part of something BIG!

Support the Operations team to optimize the capability of the Singtel Managed Cloud (Private & Public) platforms to deliver a cost effective and sustained level of availability to meet Corporate customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics, especially in managing vendors to deliver the expected service to Singtel customers.

In addition, to support technical implementation & operational support for both On-Prem VMware Infra & Public Cloud (eg. AWS & AZURE) infrastructure & services defined by the respective customers by Service Levels.

Make an Impact by:

Management Support:

1. To assist the Operations Director / Operations Team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
2. To assist the Operations Director / Operations Team in establishing IT standards, processes and guidelines that are in line with industry standards and best practices
3. To manage reporting of operational statistics based on respective competencies and cloud resources on a monthly basis.
4. To plan and execute the annual workplan for the effective management of the Singtel Managed Cloud platforms to achieve the agreed Service Level Agreement (SLA)
5. To manage the Opex/Capex of the cloud assets within the Singtel Managed Cloud platforms.
6. To lead, promote and introduce automation initiatives as part of continuous efficiency/productivity improvement of the various Singtel Managed Cloud platform.
7. To lead, manage the customer cloud end-to-end onboarding & BAU operations as part of a cloud project delivery coordinator / Ops manager.
8. To lead, manage and support the team on audits, compliance based on international (ISO) and local standards.

Technical Support:

1. Provisioning and de-provisioning Public Cloud Services (AWS / Azure) & Private Cloud (VMware-vCloud Director, vCenter, NSX-T, vSAN)
2. Deploying, managing, and operating Public/Private Cloud environments
3. Identifying appropriate use of Public/Private Cloud operational best practices
4. Estimating Public Cloud costs and identifying operational cost control mechanisms
5. Maintain technical documentation (ensure up to date info)
6. Proactively create (where appropriate) automation, to streamline provisioning and de-provisioning processes
7. Support data/service migration projects
8. Manage Public/Private Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
9. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
10. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
11. Ensure service level meets the requirement. Propose and implement action plan when required.
12. Review standard operations procedures to ensure relevancy.
13. Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
14. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
15. Provide systems related technical advice to customers or project teams for manageable issues.
16. Implement processes based on security standards or best practices to avoid security breaches and reduce system vulnerability. Support security audits and implement the necessary corrective/preventive actions.
17. To provide 24x7 Support @L2 to L2.5 tier

Skills for Success:

• Diploma in Computer Information Systems or related field
• VMWare VCP Certification or Training will be a plus.
• Certification in Azure System Administration
• ITIL v3 Foundation Certification - Mandatory
• Certification in AWS System Administration
• Minimum 4 years working experience relevant to functional area, especially in supporting (AND/OR)
• Private Cloud Infra / Virtualization using VMware technology, especially in vCloudDirector, vCenter, vSphere, vSAN & NSX-T administrations
• Public Cloud Infra (AWS & AZURE) Administration
• Experience with Automation Tools (python and others)
• Experience Configuration tool (Terraform and others)

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 22 April 2024 and close 22 May 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

The Company:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
 
Why You Should Join Us:

Competitive salary package
Permanent full time -  Job security  working for a market leading company. Essential service provider to local business.
With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in textile rental industry
Opportunities for Growth:  Join a winning team that
... Click here to view more detail / apply for Service Account Manager

JOB DESCRIPTION:

As Regional Head of Customer Activation and Marketing, you deliver added customer value, through insights and data driven initiatives, driving customer centric and meaningful engagement, growing the loyal customer base and brand in the region. As a partner to the Regional Manager, you lead the business and people according to H&M values, standards, policies and procedures, in the marketsof Singapore, Malaysia, Vietnam, Philippines, Japan and Korea – Region East Asia (EAS).

Key responsibilities:

• Drive the global strategies, plans and frameworks and make them relevant to regional conditions (e.g Brand, BU, Media, CRM & Loyalty, Sustainability etc).
• Own the total picture of the regional customer activation plan, tying together insights, brand, loyalty and media to meet the region’s KPI goals and targets.
• Collaborate with regional functions to constantly adapt and challenge plan based on changing customer behaviors and patterns, working closely with both E-com and store.
• Set and follow-up on regional and sales markets KPIs and goals with management team, infusing the CA team’s insights and knowledge into the goals and budget process.
• Secure effective investments in media spend, content production & other costs and drive a customer and business data driven approach to assigning investments to different initiatives.
• Provide key results and analysis and collaborate with stakeholders in Global, Regional and Sales Markets to drive and follow up on results for the region.
• Lead your team of senior Group Managers and drive the direction of their work to deliver an omni world class customer experience and strong business results; encouraging a mindset of omni customer centricity, commerciality, test and learn.
• Create conditions to enable performance of teams and individuals through talent identification and development; proactive pipeline and succession planning, building a future organization and diverse team.

Key qualifications:

Being part of this journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.

Besides your personality we see that you have / are:

• Formal education in economics, marketing or equivalent.
• An experienced manager that has a proven track record of delivering customer centric results through creating excellent communications, media, store and digital activities in an OMNI setting.
• Experienced in steering and setting commercial plan, priorities and action at an omni level
• Expert level hands on knowledge of disciplines within marketing, communications, customer research, data analytics and having executed 360 activities in media.
• Relevant experience as a leader to varied teams in a multi-country context.
• Strong business acumen and ability to translate business context into needed actions with exceptional stakeholder management.
• Experience in working strategically (e.g Project Management) and strong analytical skills.
• You are a networker who easily connects with other people and mentalities across departments.
• You have proactive and solution-oriented mindset.

.
About the company:
With over 50 years' experience in the industry our client specialises in installation and maintenance of Energy Solutions within the commercial, industrial, mining, construction and government sectors. They work some of the iconic brands in Australia ensuring power supply interruption doesn't affect their business.
About the role:
We are currently seeking an experienced Mechanical or Diesel Fitter to lead the service department as a Service Manager focusing on Generator Installations, Repairs & Maintenance.
You will ensure a proactive approach is upheld with a client focus at all times.
Key Responsibilities for the role:

Oversee the day-to-day operations of the generator service department
Develop strong customer relationships
Schedule and coordinate service appointments with clients
Manage a team of technicians, providing guidance and support
Develop and implement maintenance and repair strategies for generators
Stay up to
... Click here to view more detail / apply for Service Manager ? Generator Services

The Service Delivery Manager will be leading the service desk and service management function, drive and enhance customer experience and satisfaction.

Permanent Full Time
Sydney CBD Office Location
Flexible/Hybrid Working Arrangement


Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations security posture and readiness against evolving cyber threats.


We are seeking a dynamic and experienced Service Delivery Manager (Customer Success) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience.

Key Responsibilities:

Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues.
Implement and enforce best practices for incident management, problem resolution, and

... Click here to view more detail / apply for Service Delivery Manager (Customer Success)

 

Customer Experience Manager | Dan Murphys | Join an unbeatable team
 
Develop your vision with autonomy and accountability
 
Lead and train a world class retailing team
Attractive remuneration package with incentives
Develop the overall vision and story of Dan Murphys
 
About Dan Murphys
When Dan Murphy opened his first liquor store in 1952, he believed in offering the biggest range, the lowest prices and unbeatable customer service. A promise we still pride ourselves on keeping today.
Were looking for talented, passionate people to help continue his legacy.
If youre successful, youll join our vibrant team in making Dan Murphys a world leader in customer service. Youll enjoy a great company culture, plus access to great employee benefits and training programs. And because Dan Murphys is part of Endeavour Group, youll be part
... Click here to view more detail / apply for Customer Experience Manager ? Dan Murphy?s Burwood (966274)