Total 106 Customer Service job vacancies in Kuala Lumpur KUL

Description:
TANG International Education Group Malaysia is seeking an enthusiastic and skilled individual to join our team as an IT cum Trainer Executive. The ideal candidate will possess a strong background in IT, online teaching, and excellent communication skills. As our company deals extensively with clients from China and Malaysia, proficiency in both Chinese and Malay languages is essential.

Responsibilities:

• Online Teaching: Conduct online training sessions for company clients, focusing on IT skills and knowledge. Create engaging and informative content to facilitate learning.
• Client Communication: Communicate effectively with clients in a friendly and outgoing manner. Address their inquiries, concerns, and provide technical support as needed.
• Issue Resolution: Troubleshoot application and IT-related issues faced by clients. Provide timely and effective solutions to ensure smooth operation of systems and applications.
• Training Delivery: Deliver training sessions to company staff as needed, ensuring they are equipped with the necessary IT skills and knowledge to perform their roles effectively.
• Continuous Learning: Stay updated with the latest trends and developments in IT and online teaching methodologies. Incorporate new techniques and technologies into training programs to enhance effectiveness.
• Language Proficiency: Utilize proficiency in Chinese and Malay languages to facilitate communication with clients and colleagues. Translate documents and materials as necessary.
• Collaboration: Work closely with the IT team to identify and address technical issues. Collaborate with other departments to ensure alignment of training programs with company goals and objectives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
  Proven experience in online teaching and IT support.
• Strong communication and interpersonal skills.
• Ability to effectively troubleshoot and resolve technical issues.
• Proficiency in Chinese and Malay languages is mandatory.
• Willingness to travel domestically and to China for client meetings and training sessions.
• Outspoken and friendly demeanor with a passion for helping others learn.
• Ability to adapt to a fast-paced environment and multitask effectively.
• Willingness to undergo training and development as required.

Benefits:

• Competitive salary package.
• Opportunities for career growth and advancement.
• Training provided to enhance skills and knowledge.
• Dynamic and supportive work environment.

Join TANG International Education Group Malaysia and become part of a dynamic team dedicated to providing quality education and support to our clients. Apply now and unleash your potential as an IT cum Trainer Executive!
 
 
 

 

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities

Responsibilities:

• Manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Assist IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Determine problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Maintain assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.

Requirements:

• Proven working experience as an IT support or relevant experience.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Expertise in data centre management and data governance.
• Hands-on experience with computer networks, network administration and network installation.
• Ability to manage personnel.
• Possess at least a Bachelor's Degree in Computer Science, MIS or similar field.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

• 工作職責：

• 管理和執行客戶服務櫃檯的日常運作。

• 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。

• 管理日常預約並準備必要的文件，例如總帳、表格等。

• 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。

• 管理層分配的任何其他任務。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Job Summary:

Join us as a Customer Service Representative and be a key player in delivering exceptional support to our clients. Your role involves addressing customer inquiries and resolving concerns through various channels like phone calls, email, and chat.

Key Responsibilities:

• Communicate and explain basic information to customers.
• Resolve customer concerns with active listening and effective problem-solving.
• Interact with customers via phone, live chat, and email.
• Provide excellent support across all communication channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and collaborate with internal teams.
• Provide feedback for workflow and customer experience improvement.
• Deliver superior services, building lasting customer relationships.
• Translate documents and handle client complaints.
• Support the team and management as needed.

Requirements:

• Native Chinese speaker with strong English communication skills.
• Minimum qualification: Diploma or higher in any field.
• Fresh graduates with strong interpersonal skills are welcome.
• Effective time management and a proactive attitude.
• Ability to multitask and tailor responses to customer needs.
• Strong communication skills and empathy.
• Comfortable with computers and quick to learn new systems.
  
  
  If you're passionate about customer service, apply now to be part of our team!

Perks & Benefits

• Comprehensive Staff benefit (EPF, SOCSO, EIS etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Responsibilities:

• Coordinate patient care at the Clinic or at outpatient facilities.
• Administer medication to patients based on doctor's prescription.
• Observe and manage patients condition and progress.
• Update and document medical care given to patients.
• Communicate with doctors about patients progress and condition throughout treatment.
• Operate medical equipment with care and professionalism.
• Help patients meet their needs be it physically, emotionally, mentally, and cognitively.

Requirements:

• Fresh graduate and whom to apply
• Possess at least a Bachelor's Degree or another diploma from a nursing program.
• Valid nursing license.
• Good knowledge of nursing care methods and procedures.
• In-depth knowledge of health and safety guidelines and procedures (sanitation, decontamination etc.) and willingness to follow them at all times.
• A team player with outstanding communication and interpersonal skills.
• Responsible and compassionate.
• Excellent organizational and multi-tasking skills.
• Patient with exceptional problem-solving skills.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

職責：

• 協調診所或門診設施的患者護理。
• 根據醫生的處方給患者用藥。
• 觀察和管理患者的狀況和進展。
• 更新並記錄為患者提供的醫療護理。
• 在整個治療過程中與醫生溝通患者的進展和狀況。
• 小心且專業地操作醫療設備。
• 幫助患者滿足身體、情緒、精神和認知的需求。

要求：

• 應屆畢業生與申請對象
• 至少擁有護理課程的學士學位或其他文憑。
• 有效的護士執照。
• 熟悉護理方法和程序。
• 深入了解健康和安全準則和程序（衛生、淨化等）並願意始終遵循它們。
• 具有出色的溝通和人際交往能力的團隊合作者。
• 有責任心且富有同情心。
• 出色的組織能力和多任務處理能力。
• 具有出色的解決問題能力的耐心。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

職責：

• 遵守公司政策、部門 SOP 和 WI。
• 確保產生的所有結果可靠且準確。
• 確保安全、舒適的工作環境。
• 執行分配給護士部門的診斷程序。
• 在臨床緊急情況（醫療和非醫療）期間回應並協助團隊。
• 直接向醫生報告任何危及生命的異常情況
• 必要時對患者進行健康教育。
• 處理臨床資訊系統的所有程序請求。
• 確保所有設備得到妥善處理和維護。
• 感知和指導初級護士。
• 參加行銷團隊安排的健康檢查活動。
• 每月進行護士部庫存檢查。
• 協助準備定期報告。
• 確保所有相關文件均已妥善記錄並填寫。開發和維護歸檔系統。
• 更新和維護辦公室政策和程序。
• 維護聯絡人清單。
• 預訂旅行安排。
• 提交並核對費用報告。
• 充當內部和外部客戶的聯絡點。
• 與主管和高級行銷人員聯絡，處理經理的請求和詢問。
• 參加管理層安排的內部和外部培訓。

要求：

• 擁有豐富擔任行政助理、虛擬助理或辦公室管理助理的經驗。
• 了解辦公室管理系統和程序。
• 印表機和傳真機等辦公設備的使用知識。
• MS Office 中的 Excel（特別是 MS Excel 和 MS PowerPoint）。
• 良好的時間管理技能和決定工作優先順序的能力。
• 注重細節和解決問題的能力。
• 較強的書面和口頭溝通能力。
• 至少擁有工商管理或相關領域的文憑；作為臨床助理的額外資格。

津貼和福利

• 員工股權
• 佣金和獎金
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 個人發展機會

Responsibilities:

• Abide by company policies, Departmental SOP, and WI.
• To ensure all results generated are Reliable and accurate.
• To ensure a safe and comfortable working environment.
• Perform diagnostic procedures assigned to the nurse department.
• Respond and assist the team during clinical emergencies ( medical and non-medical).
• Report directly to physicians any life-threatening abnormalities
• Provide health education to patients when needed.
• Handling all procedure requests by the clinical information system.
• Ensure all the equipment is well handled and maintained.
• Percepting and mentoring junior staff nurses.
• Participate in the health screening event arranged by the marketing team.
• Perform monthly nurse department stock checks.
• Assist in the preparation of regularly scheduled reports.
• Ensure all the related documents are well recorded and filled. Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Maintain contact lists.
• Book travel arrangements.
• Submit and reconcile expense reports.
• Act as the point of contact for internal and external clients.
• Liaise with executive and senior marketing to handle requests and queries from managers.
• Attend internal and external training assigned by the management.

Requirements:

• Proven experience as an administrative assistant, virtual assistant, or office admin assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong written and verbal communication skills.
• Possess at least a Diploma in Business Administration or relevant field; additional qualification as a Clinic assistant.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

職位描述：

• 透過電話、電子郵件和即時聊天處理預約查詢/請求。
• 向患者撥打外線電話以預訂/重新安排預約。
• 取得患者的詳細資訊並確保所有資訊準確、及時地輸入系統以進行所有交易。
• 及時、專業地提供優良、優質的服務。
• 確保始終滿足關鍵績效指標（KPI）目標（例如客戶滿意度指數、首次通話解決率、生產力），以實現聯絡中心的整體目標。
• 管理層可能不時分配給您的任何其他職責和責任。
• 透過加倍努力建立可持續的關係並吸引客戶

工作要求：

• SPM/STPM/文憑/學位或同等專業資格。
• 至少 2 年客戶服務/BPO/呼叫中心/電話行銷的近期工作經驗。
• 醫療/保健行業的經驗將帶來附加價值。
• 客戶服務技能 - 專心、同理心、耐心和一致性、有說服力、完美的電話禮儀和溝通技巧

福利及其他

• 醫療福利
• 保險
• 牙科福利
• 教育支持
• 雜項津貼
• 醫療的
• 正式（例如襯衫+領帶）

Job Description:

• Handle appointment inquiries/requests by phone, email, and live chat.
• Make outbound calls to patients to book/reschedule appointments. 
• Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. 
• Provide excellent and high-quality service in a timely and professional manner. 
• Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives. 
• Any other duties and responsibilities that may be assigned to you by the management from time to time.
• Establish sustainable relationships and engage customers by taking the extra mile

Job Requirements: 

• SPM/STPM/Diploma/Degree or equivalent professional qualification. 
• Minimum 2 years of recent working experience in Customer Service/BPO/Call Centre/Telemarketing. 
• Experienced in the Medical/Healthcare industry will be added value. 
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills

Benefits & Other

• Medical Benefits
• Insurance
• Dental Benefits
• Education support
• Miscellaneous allowance
• Medical
• Formal (e.g. Shirts + Ties)

• Position: Administration Support Officer.
• Salary: RM 1800-3000.
• Job location:
  *Kuala Lumpur: Jalan Raja Laut, Mid Valley City;
  *Bandar Bukit Jalil, WPKL;
  *Petaling Jaya: Kelana Jaya,Sunway Damansara,Jalan Templer.

Introduction
Chrisjac Recruitment is looking for capable candidates to fill several administrative support roles/vacancies that have recently arisen from our long standing corporate clients (company) in Kuala Lumpur and Petaling Jaya areas.
About the job/Role
The vacancies are full-time permanent positions. 
The role is primarily office based where the incumbents (job holders) will be responsible for providing administrative support role to the overall  business operation activities. The role is challening as you will handle a variety of responsibilities ranging from generating documents to attending to customer requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a variety and wide range of office activities.
Requirements/Candidate profile
The successful candidates should fulfil the following criteria/requirements:
*Malaysians who are energetic and enthusiastic person age between 23 to 35.
*Possess minimum SPM or Diploma qualification.
*Strong verbal and written communication skills, especially able to communication in fluent English; plus conversant in BM and Mandarin.
*Intermediate computer skills,including MS Office and Internets applications.

HOW TO APPLY
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

Note on application
Applications will only be considered and processed if we are provided with a full CV detailing your full employment history. Please ensure dates of employment, contact telephone numbers (and e-mail address) and residential address are included in your CV.     

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：行政支援官員。
• 薪資：RM1800-3000。
• 工作地點：
  *吉隆坡：Jalan Raja Laut，谷中城；
  *武吉加里爾城，WPKL；
  *八打靈再也：Kelana Jaya、Sunway Damansara、Jalan Templer。

介紹
Chrisjac Recruitment 正在尋找有能力的候選人來填補我們在吉隆坡和八打靈再也地區的長期企業客戶（公司）最近出現的多個行政支援職位/空缺。
關於工作/角色
空缺職位為全職永久職位。
該職位主要是辦公室職位，任職者（在職人員）將負責為整體業務營運活動提供行政支援。這個角色具有挑戰性，因為您將處理各種職責，從生成文件到滿足客戶請求。這項工作適合成熟的外向人士，喜歡高度多樣化的工作環境，可以輕鬆處理各種廣泛的辦公室活動。
要求/候選人簡介
成功的候選人應滿足以下標準/要求：
*馬來西亞人是充滿活力和熱情的人，年齡在23至35歲之間。
*至少擁有SPM或文憑資格。
*較強的口頭和書面溝通能力，尤其能夠用流利的英語進行溝通；加上精通國語和普通話。
*中級電腦技能，包括MS Office和互聯網應用程式。

如何申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE進行申請，點選「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

申請注意事項
只有當我們提供了詳細說明您完整工作經驗的完整履歷時，申請才會被考慮和處理。請確保您的履歷包含就業日期、聯絡電話號碼（和電子郵件地址）和居住地址。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

工作職責：

• 透過電話、電子郵件、線上聊天等方式與客戶溝通，解決他們的疑問、提供支援並提供建議
• 追蹤並記錄客戶查詢、問題和投訴，確保及時解決和滿意的解決方案
• 與營運和技術支援部門等內部團隊合作，解決客戶問題並提高客戶滿意度

工作要求：

• 至少 SPM 畢業生並能講普通話
• 有客服經驗者優先，歡迎應屆畢業生

津貼和福利

• AWS、醫療福利、激勵