Total 5,734 Information Technology job vacancies in IOI Business Park

Responsibilities:

• Work with process chemists and control engineers to ensure the process plant is set up to provide maximum output levels and efficient running of the production facility.
• Develop plant and equipment configuration so that they can be readily adapted to suit the product range and the process technologies involved.
• Assess options for plant expansion or reconfiguration by developing and testing process simulation models.
• Optimise production by analysing processes and compiling de-bottleneck studies.
• Research new products from trial through to commercialisation and improving product lines.
• Establish potential safety issues related to the project operator, the environment, the process and the product are considered at all stages.

Requirements:

• Possess at least a Bachelor's Degree in Biochemical, Applied Science or relevant field.
• Familiarity of engineering principles and mathematics.
• Exceptional project management skills.
• Excellent oral and written communication skills.
• Analytical and problem-solving ability.
• Good methodical approach with good attention to detail.
• Proven work experience as a chemical engineer or relevant role.

Perks & Benefits

• Personal leave
• Personal development opportunities

職責：

• 與製程化學家和控制工程師合作，確保製程工廠的設置能夠提供最大的輸出水準和生產設施的高效運作。
• 開發工廠和設備配置，以便可以輕鬆調整以適應所涉及的產品範圍和製程技術。
• 透過開發和測試過程模擬模型來評估工廠擴建或重新配置的選項。
• 透過分析流程和編制消除瓶頸研究來優化生產。
• 研究新產品從試驗到商業化的整個過程並改進產品線。
• 建立與專案營運商、環境、流程和產品相關的潛在安全問題，並在所有階段予以考慮。

要求：

• 至少擁有生物化學、應用科學或相關領域的學士學位。
• 熟悉工程原理和數學。
• 卓越的專案管理技能。
• 良好的口頭和書面溝通能力。
• 分析和解決問題的能力。
• 良好的方法，注重細節。
• 具備化學工程師或相關職位的豐富工作經驗。

津貼和福利

• 事假
• 個人發展機會

1. Reports to the Marketing Manager/Director.
   Plans, initiates, build and maintain good customer relationships
2. Good command in written and spoken English and ability to respond on customer complaint in timely manner.
3. Participates in exhibition and Semiconductors  trade shows.  
4. Liaise with Technical team to provide feedback and inputs to support annual Quality audit process.
5. Liaise with Finance team on Sales order processing and credit control.
6. Liaise with Factory material planner for weekly shipments and delivery schedules.
7. Coordinate between Factory Engineering team and Customers on product FAI status.

Education Level

• Degree or diploma in Marketing / Mechanical Engineering

Skill & Experience

• Minimum 3 years experience in customer services environment / manufacturing environment
• Experience in manufacturing of Leadframes material for Semiconductor industry preferred.
• Good knowledge in engineering / Semiconductor products
• Knowledge in basic audit requirement for ISO9001:2008 QMS, ISO14001:2004 EMS, ISO/TS16949
• Ability to work independently and possess excellent communication skills, suitable for a multi-racial and multicultural environment.
• 
  Application Process: Interested applicants, please email your updated resume to HR@rokko.com.my. 
  Note: Only shortlisted candidates will be notified. We apologize for any inconvenience.

Perks & Benefits

• Personal leave
• Personal development opportunities

Interested candidates may Apply Online or Email to hr@rokko.com.my or kindly contact Ms Lim at 0 12-782 2770

1. 向行銷經理/總監報告。
   規劃、發起、建立和維護良好的客戶關係
2. 良好的英語書面和口語能力，能夠及時回應客戶投訴。
3. 參加展覽和半導體貿易展覽。
4. 與技術團隊聯絡，提供回饋和意見，以支援年度品質審核流程。
5. 與財務團隊就銷售訂單處理和信用控制事宜進行聯絡。
6. 與工廠物料規劃員聯絡，了解每週出貨和交貨時間表。
7. 就產品 FAI 狀態協調工廠工程團隊和客戶。

教育程度

• 行銷/機械工程學位或文憑

技能和經驗

• 至少 3 年客戶服務環境/製造環境經驗
• 有半導體產業引線框架材料製造經驗者佳。
• 良好的工程/半導體產品知識
• 了解 ISO9001:2008 QMS、ISO14001:2004 EMS、ISO/TS16949 的基本審核要求
• 能夠獨立工作並具有優秀的溝通能力，適合多種族和多元文化的環境。
• 
  申請流程： 有興趣的申請者，請將您更新的履歷寄至HR@rokko.com.my。
  注意：只有入圍候選人才會收到通知。很抱歉造成不便。

津貼和福利

• 事假
• 個人發展機會

有興趣的候選人可以在線申請或發送電子郵件至 hr@rokko.com.my 或致電 0 12-782 2770 聯繫林女士

• BS in Computer Science or equivalent experience
• 5+ Years of experience developing business applications
• Skilled IT professionals with minimum 2 years experience in supporting Salesforce/CPQ.
• Expertise in Apex, Visualforce, Lightning components, integrations
• Willing to work on 24x7 on rotational basis
• Available on a minimum period of 12 month
• Strong problem-solving and communication skills
• Salesforce certifications would be advantageous
• Experience building and supporting production quality software
• Experience owning projects from end-to-end
• SQL experience in handling volumes of data, performance tuning

Our client, a leading Fintech Firm, is looking for an Application Security Specialist to join their cybersecurity team. Successful candidates will work to ensure firmwide applications remain secure.

Key Responsibilities:

• Conduct vulnerability assessments, source code reviews, and internal penetration tests on various applications
• Enhance the bank's vulnerability management process, including identification, tracking, and remediation.
• Coordinate with external pentest teams for independent tests, managing findings and necessary remediations.
• Participate in security reviews of system designs and architectures for business projects.
• Collaborate with dev and devops teams to integrate security into the SDLC.
• Improve security control integration into CI/CD pipelines.
• Deliver secure coding training and assist in vulnerability remediation.
• Ensure applications adhere to security principles like layered defense and least privilege.
• Investigate and respond to application security incidents.
• Manage the bank's various application security systems.
• Maintain and enhance application security policies, standards, and procedures.

Job Requirements:

• Minimum 3 years of cybersecurity experience, penetration testing and vulnerability management.
• Proficiency in conducting application and infrastructure security assessments.
• Familiarity with tools such as Burp Suite, Kali Linux, Fortify, Nessus, and NMAP.
• Strong analytical and communication skills.
• Ability to learn quickly and stay updated on relevant technologies.
• Preferred certifications: OSCP, CISSP.
• Proficient in English and Mandarin for communication with stakeholders.

Candidates interested in applying please email your resumes to Benjamin Goh at resume.sg@pinpointasia.com

about the role

• Gather requirement, design and lead the implementation of the solution
• Design and implementation of strategic global solution in the area of Digital Workplace and providing his/her input as subject matter expert of Linux and macOS

skills and experience required

• Experience in designing and implementing solution in the area of end user computing.
• Experience with UNIX/Linux Operating Systems like Ubuntu, RedHat and macOS.
• Experience with automation via scripting/programming languages like Shell and Python.
• Good understanding of identity services technology and authentication mechanism.
• Good understanding of networking technologies.
• Good communication skills (verbal and written) and able to work as individual and team contributor.
• Experience in agile project with global teams.

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

· Ensure that all projects are delivered on time, within scope and within budget.

· Assist in the definition of project scope and objectives, involving all relevant stakeholders.

· Ensure resource availability and allocation.

· Develop comprehensive project plans to be shared with clients as well as other staff members.

· To monitor and track progress of the project, manage changes to the project scope, project schedule and project costs using appropriate verification techniques.

· Track project performance, specifically to analyze the successful completion of short and long-term goals.

· Create and maintain comprehensive project documentation.

· Lead, supervise and oversee all day-to-day project activities of the project team.

· Prepare and submit Progress Reports to the customers and project stakeholders as per the agreed frequency and timelines.

· Measure project performance using appropriate tools and techniques.

· Arrange, coordinate, attend and prepare minutes for all project meetings and publish to stakeholders.

· Report and escalate to management as needed.

· Manage the relationship with the client and all stakeholders.

· Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

· Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities related to scope of the contract, including customer complaints, corrective actions, and changing requirements.

· Perform risk management to minimize project risks.

· Take stock and track all Documentation, and Software supplied/subscribed for the delivery of System.

· Establish and maintain relationships with third parties/vendors and ensure clear roles and responsibilities and commitments are defined.

· Completes the project closure and/or handover as required (for example, complete contractual requirements, best practices, lessons learned).

· Assess the impact on the System in the event of any changes to the overall project delivery and advise the project stakeholders accordingly.

· Direct and coordinate all trainings to users and provide the materials to assist users in conducting briefing session(s) to the Customer's senior management and project stakeholders as applicable.

8 to 10 years of proven working experience in project management (preferably in public sector projects).

· Should have extensive knowledge of data warehouse projects and the processes.

· Should have experience handling data transformation and data migration projects.

· Should have experience managing Datawarehouse Projects both in Cloud and as well in On Premises.

· Should have In-depth knowledge of data warehouse technologies, data warehouse software life cycle and information systems.

· Should have solid understanding of data warehouse architecture, data modelling, and ETL process.

· Mandatory Requirement: Should be A Certified AWS (Amazon Web Services) Cloud Practitioner Foundational and or A Certified AWS (Amazon Web Services) Data Engineer Associate.

· Should be able to understand and analyze the existing business applications and Cloud platform technical requirements and proliferate that functional, technical and application migration changes to the Technical/Solution Architects, Developers and Testers in the Project and align all the relevant project stakeholders on the project requirements.

· Experience of working within a high pressure and multi-cultural environment.

· Excellent client-facing and internal communication skills.

· Excellent written and verbal communication / Presentation skills.

· Ability to work with and communicate with a variety of audiences, executive level/peer-to-peer/ subordinate/ technical and non-technical etc.

· Organizational skills including attention to detail and multitasking skills.

· Strong working knowledge of Microsoft Office.

· Project Management Professional (PMP) / PRINCE II / Agile Scrum Master certification is a plus.

· Bachelor / diploma in computer science or engineering.

· Must have experience in testing on premise software and also in cloud with software as a service (SAAS).

About Tiktok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

The Data Management Suite team is building products that cover the whole lifecycle of data pipeline, including data ingestion and Integration, data development, data catalog, data security and data governance. These products support various businesses, so data engineers and data scientists could greatly boost their productivity.

As a software engineer in the data management suite team, you will have the opportunity to build, optimize and grow one of the largest data platforms in the world. You'll have the opportunity to gain hands-on experience on core systems in the data platform ecosystem. Your work will have a direct and huge impact on the company's core products as well as hundreds of millions of users.

Responsibilities:

• Design and implement a unified data development platform that improves the efficiency of globalization data producers, which includes intelligence IDE, workflow management, multiple engine integration etc.;
• Figure out efficient ways to manage distributed states, and sync metadata between centralized place and regions globally;
• Design and develop a high-performance and distributed scheduling system that manages large-scale tasks across different business lines in whole ByteDance;
• Work closely with partner teams across the company and all over the world;
• Responsible for the design and development of integration with other systems in the big data area

Minimum Qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience
• 5+ years of experience in software development, and with data structures/algorithms
• 3+ years of experience with design and architecture, and testing and launching software products
• 2+ years of experience in data management systems, have experience of building big data development platforms, data catalog platforms, or data transfer platforms;

Preferred Qualifications:

• 5+ years of experience building and developing large-scale infrastructure, distributed systems or networks, and/or experience with compute technologies, storage, and/or hardware architecture
• 3+ years of experience working in a complex, matrixed organization involving cross-functional, and/or cross-business projects
• Experiences in data platform related product development or big data technologies (such as Hadoop, Clickhouse, Flink etc.)

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

• Salary: $2,800 - $3,500
• Working Days & Time: 5 days Monday to Thursday, 8.00am to 5.30pm, Friday, 8.00am to 4.30pm
• Location: Gul Drive Singapore

Responsibilities:

• Responsible for full set of accounts
• Responsible for monthly financial and analytical reports to management
• Involved in asset and inventory reconciliation
• Assist in export and import procedures
• Assist in quarterly GST submission
• Assist in annual corporate tax submission
• Involved in annual external audit
• Assist in implementation of Enterprise Resource Planning system
• Undertake additional tasks and responsibilities when required or as instructed

Requirements:

• Diploma or equivalent qualifications
• Relevant experience with ERP system and in construction industry will be an advantage

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: ashley_tan@thesupremehr.com

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an Senior SQL Server Database Administrator (DBA) with Sybase experience to support our client in Singapore which is a top global investment bank.

Responsibilities:

The APAC SQL Server and Sybase Database Team is part of the wider Application & Database Services (ADS) Organization that spans the globe. We have on site personnel in all 3 regions, AMRS, EMEA and APAC, supporting all Lines of Business within the Bank. As part of the global organization, design, build and operationally support Microsoft SQL Server Instances Administrations on Microsoft Windows Servers and small number of Sybase data servers and replication servers administration on Linux Physical and Virtual machines. As part of this role, you will get to work on and gain exposure to the following:

• Microsoft SQL Server 2008/2012/2014/2016 and 2019 Instances and Databases
• Sybase Data server and Replication server v16.x running on RHEL 7/8/9
• Microsoft SQL Server Components such as Database Engine (SSDS), Integration Services (SSIS), Reporting Services (SSRS) and Analysis Services (SSAS)
• Microsoft SQL Servers using Physical and Virtual Machines hosted on Microsoft Windows Servers (2008/2012/2016)
• Microsoft SQL Server technologies such as SQL Alwayson (AG), Database Mirroring, Transaction Log Shipping, SQL Server Replication and Windows Standalone\Clustering using Storage-level replication.
• Install, configure, upgrades, applying patches to Microsoft SQL Server Instances BOFA cloud services
• Troubleshooting, Database performance and tuning, Availability monitoring using Quest Foglight
• Creation, maintenance, monitoring and implementation of SQL Server and Sybase Databases routines such as Database Integrity checks, Rebuild and Reorganize index, Update Statistics, Database backup and restore operation.
• Implement Microsoft SQL Server Database features such as Compression, Encryption, Linked Servers, and Partitioning

Requirements:

• In-depth knowledge of Microsoft SQL Server Instances, Database administration and SQL Server components such as Database engine (SSDS), Integration Services(SSIS), Reporting Services(SSRS) and Analysis Services(SSAS) running on Windows Standalone and Cluster servers
• Strong understanding and/or working experience of Microsoft SQL Server installation, upgrade, database setup and implementation of SQL Server technologies such as SQLAlwaysOn, Database Mirroring, Log Shipping, SQL Replication and Windows Standalone\Clustering using Storage-level replication for High availability and Disaster recovery.
• Solid years of experience at least 5-8 years of Banking or Financial institution as SQL Server DBA Level 2 or 3 role
• Experience in SQL Server Instance upgrade from SQL Server lower version to latest version and Database migration from one SQL Server to another
• Strong knowledge in utilizing SQL Server monitoring and troubleshooting\performance tools such SQLCMD, SQL profiler, Database Import/Export, Database upgrade tool and SQL Server Management Studio
• Experience in addressing SQL database alerts/issues, capacity constraints and performance related items.
• Demonstrated ability in problem solving, identify tuning opportunities, implement improvement, and advise Production support\developer teams on root cause/analysis, SQL tuning and permanent solution.
• Experience on SYBASE Data Server and Replication administration and support will be a plus.
• Experience in MS Dos/Powershell scripting, T-SQL scripting and Linux shell/Perl scripting will be plus.

Responsibilities

• Bring in the expertise in heterojunction solar cell process development and integration to increase cell efficiency in production.
• Bring next generation and novel solar cell processes for CVD and PVD for high-efficiency crystalline silicon solar cells applications. - Transfer of newly developed processes to production as part of the delivery of R&D projects.
• Responsible for the cell efficiency improvement of heterojunction silicon solar cell and overlook the technology transfer activities to overseas production lines. - Design, evaluate and specify the tool requirements for production line upgrade and capacity expansion.
• Perform characterizations of the experimental samples and data analysis. - Manage project and report project status:
• To overlook the full implementation of the improved process of the first pilot production run in accordance to company project management guidelines (i.e. PCRB - Process Change Review Board and RPDM company Project Development Management) including writing of proper documentations at different stages of process development and technology changes (e.g., implication and interactions with other processes, lessons learnt) for the handover to Operation.
• Responsible for the management and execution of R&D projects aimed at improving conversion efficiency for n-Mono crystalline silicon solar cells based on heterojunction structure with amorphous Si passivation and transparent conductive oxide (TCO).
• Responsible for the execution of thin film deposition using CVD and PVD techniques e.g. PECVD, magnetron sputtering PVD, aimed at improving conversion efficiency for heterojunction silicon solar cells.
• Prepare technology roadmap and map out cell efficiency improvement items.
• Responsible to lead the technical team and lead the technical team to realize the cell efficiency gain research enablers in the production condition. Besides, candidates need to be a highly motivated, hands-on process and characterization expert to bring the production-level cell efficiency up and oversee successful implementation of cell efficiency improvement project to the product level including module power and product reliability.
• To collaborate closely across departments to bring research ideas and developments to production implementations and lead RCA to identify problems and provide solutions.
• To engaged in designing/specifying the equipment requirement for line upgrade and/or a capacity expansion.
• Responsible to keep a close eye on external developments in their field of expertise that might be relevant to company technology roadmap.
• Expected to operate to the highest standards of safety and ethics, in accordance with the Company Code of Conduct.

Requirements

• Minimum Masters Degree in Engineering or Science with at least 5 years experience for Principal level or 8 years experience for Senior Principal level in
• an R&D or engineering department of Solar/Semiconductors/Electronics company.
• Proven track record of implementing new processes into pilot and/or mass production.
• Prior process knowledge to heterojunction solar cells, thin film deposition on PECVD process, sputtering process.
• Experience in solar cell device physics, characterization of amorphous and nanocrystalline silicon films (Raman, Eg, Ea) and TCO films (hall effect mobility, carrier concentration, conductivity).
• Research experience of heterojunction solar cell is advantageous.
• Knowledge and hands-on experience with crystalline solar cell processes and integration especially in heterojunction solar cell processing and characterization.
• Overseas travel is required for technology transfer activities (< 20% a year).
• Experience with advanced processes for high-efficiency crystalline silicon solar cells.
• Experience in using simulation software e.g. PV lighthouse, PC1D, AMORSFET.
• Proficient in Software statistical tools is an added advantage (Minitab, JMP, etc).

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09 Plus Building, Singapore 049705

Software Engineer

Working Days: 5 days (Mon-Fri)
Working hours: 9am – 6pm
Location: Jln Kilang Barat, Frontech Centre (nearest mrt station Redhill)
Salary: Up to $4,500

Job Scope:

• Gathering End-User requirements & build system functionality.
• Support Frontend & Backend applications running on AWS or on-premises systems.
• Writing code in various languages, like ReactJS, NodeJS programming languages. Also scripting like python & bash scripting.
• Familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.
• Build high-quality, innovative and fully performing software that complies with coding standards and technical design.
• Familiarity with UI/UX design tools and software (example Wireframe tools, Figma, Photoshop) as a value-added skill.

Responsibilities:

• Coordinate with the Technical Manager on current programming tasks.
• Collaborate with other programmers or vendors to design & implement new features on the existing platform.
• Quickly produce well-organized, optimized, and documented source code.
• Create and document software tools required by other developers.
• Debug or troubleshoot existing source code.
• Work with databases such as MySQL, MongoDB, and MS SQL to support software applications.
• Provide technical support to customers for our software products, troubleshooting and resolving issues.
• Contribute to technical design documentation.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : supreme.lydiachieng@gmail.com

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company overview

Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura's IT department provides technology solutions to support the company's business activities. The team works closely with senior leadership, business units, and stakeholders to develop and implement effective IT strategies, providing guidance on technology selection and implementation while ensuring system reliability, security, and scalability. Nomura's IT team specializes in software development, infrastructure management, cybersecurity, and data analytics and is known for providing exceptional service to clients. With a strong track record and commitment to innovation and global reach, Nomura's IT department is well-positioned to continue driving growth and success in the financial industry.

Job/Group Overview:
The Group Infrastructure Services (GIS) department is responsible for the implementation, deployment and support of technology infrastructure services including private and public cloud, desktops, messaging and collaboration tools, voice communications, mobile, multimedia, data centers and networks across Nomura Group companies.
Within GIS, the Workspace Services team is looking for a Collaboration and Messaging Services technical support engineer who will provide Asia-wide coverage of a rich product set on behalf of our internal client base of over 25,000 people.
Reporting to the Singapore-based VP in charge of Collaboration and Messaging Services, this role includes detailed planning and execution of new product deployments, version upgrades, security enhancements and the decommission of obsolete components. There will also be day to day support responsibilities in the event of service interrupting incidents or end user requests requiring human intervention. The global Collaboration and Messaging team employs a follow-the-sun coverage model, and team members share on-call and weekend support responsibilities on a rotating basis to cater individual work/life balance.

Responsibilities:

Covering a product set used by everyone across the organization, project demands and support “hot spots” will continuously evolve and the responsibilities of this role will adapt accordingly. Examples of tasks performed by this team include:

• Provide direct support to a large internal user base on a variety of communication channels
• Support infrastructure components of Microsoft Exchange email (on-premise and Online/cloud-based), MobileIron, RightFax, Microsoft Teams, Veritas Enterprise Vault archiving, Proofpoint SMTP Infra, and more
• Manage related server and appliance infrastructure of the above products
• Interact with local and global team members, across other product teams and external vendors to understand and delivery industry best-of-breed collaboration and messaging solutions
• Design and manage enterprise-scale migrations for platform upgrades or changes, e.g. on-premise to cloud-based mailboxes
• Plan and execute production environment changes to maintain the integrity of the plant
• Own day to day incident management from communication and technical standpoints, and follow up with root cause analysis / problem management closure
• Enhance the monitoring and maintenance toolsets using scripting and other automation tools
• Provide rotational weekend and on-call support

Requirement :
A successful applicant for this position will have experience supporting collaboration and messaging products in an enterprise environment, be a strong communicator in English, enjoy solving complex technical problems, and have an end-user client focused mindset.

Mandatory Skills:

• 5 to 8 years in collaboration and messaging related roles in a global organisation
• Confident supporting global platforms across multiple geographies and time zones
• Practical experience with formal change, incident and problem management processes
• Comfortable communicating with end users, global team members, and senior stakeholders such as business planning departments and IT management
• Solid knowledge of Active Directory concepts, Exchange and SMTP mail routing, enterprise mobile device management frameworks, Microsoft Teams
• Strong troubleshooting and problem solving acumen
• Skilled with PowerShell scripting and other automation methodologies
• Able to self-manage priorities and proactively see tasks through to completion on a fast changing landscape

Preferred:

• Experience managing Microsoft 365 tenant hosted services including Exchange, Proofpoint SMTP Infra and Sharepoint Online, Teams and OneDrive
• Familiar with enterprise infrastructure technologies such as SAN storage, LAN/MAN/WAN networks, DNS, Windows Server, Linux Server
• ITIL certification, knowledge of ITIL service management tools e.g. ServiceNow
• Familiar with collaboration tools such as Confluence, Jira, Teams, Sharepoint

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 5833