Total 23 Internship level Full-time Customer Service job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Introduction

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join us as a Research Fellow in Communication, Journalism, and Related programs under a new programme titled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”.

Job Description

As a Research Fellow in Communication, Journalism, and Related programs with CTIC, you have demonstrated prior research experience, so you will be tasked with supporting the planning and execution of a research project under the CTIC Digital Resilience research grant. You will work closely with the Principal Investigator on a research problem related to news on social media.

Candidates with a communication research background will be tasked to focus on human evaluation and news consumption (Communication research).

Candidates with a computer science or related background will be tasked to focus on natural language processing and generation (NLProc, Large Language Models or LLMs, Computational Linguistics).

You will be handling and contributing to research and innovative findings in a team, leading to publications in top-tier conferences/journals as well as exciting real-world implementations. The level of responsibility and independence entrusted would be commensurate with prior experience and academic qualifications.

Job Responsibilities

As a Research Fellow with CTIC, you will have the following duties:

Research:
• Plan and lead literature review efforts
• Plan and draft submissions for conferences and journals based on findings.
• Plan and write op-eds for university blogs and popular media.
• Comm Research RAs:
o Plan and conduct experiments on human perception and consumption of online news.
o Collect data and analyze it using tools like SPSS, R, and Excel
• CS Research RAs:
o Plan and conduct experiments on the modeling of different facets of news and news quality
o Train models, finetune LLMs, collect data and analyze it
• Write op-eds for university blogs and popular media.

Coordination:
• Plan and oversee participant recruitment and logistics for survey experiments
• Plan, manage and maintain IRB documentation.

Each research paper will have the following phases to it:
• Phase 1 – Literature reviews
• Phase 2 – CS research design, or Social Science research design, including IRB applications.
• Phase 3 – Data collection and pre-processing.
• Phase 4 – Data analysis and result tabulation.
• Phase 5 – Research communication and writing of papers.

Qualifications

• Minimum Master’s Degree in Computer Science or Communications (or in any other closely-related field).
• Minimum 2 years of relevant research experience with publications, in one or more of the following areas:
  Experience required for Computer Science degree holdersNatural language processing, machine learning and/or knowledge representation and reasoning.
  Prior first- or second-author publications and/or technical reports or theses
  
  Experience required for Communications degree holdersAdvanced statistical tests (e.g. moderation/ mediation, hierarchical regression etc.)
  Running standard statistical tests (e.g., using SPSS or SATS or R, for regression, ANOVA, etc.)
  Prior first- or second-author publications and/or technical reports or theses
  

• A good team player with effective communication skills and the ability to work closely with faculty, staff, students and external collaborators.
• Excellent written and verbal communication skills.

• Proactive problem-solving skills and a forward-thinking approach.

• Demonstrated ability to manage time and data efficiently.

• Proven track record of consistently meeting deadlines and following up on tasks.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Introduction

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join us as a Research Fellow in Communication, Journalism, and Related programs under a new programme titled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”.

Job Description

As a Research Fellow in Communication, Journalism, and Related programs with CTIC, you have demonstrated prior research experience, so you will be tasked with supporting the planning and execution of a research project under the CTIC Digital Resilience research grant. You will work closely with the Principal Investigator on a research problem related to news on social media.
RAs with a communication research background will be tasked to focus on human evaluation and news consumption (Communication research).

Ras with a computer science or related background will be tasked to focus on natural language processing and generation (NLProc, Large Language Models or LLMs, Computational Linguistics).
You will be handling and contributing to research and innovative findings in a team, leading to publications in top-tier conferences/journals as well as exciting real-world implementations. The level of responsibility and independence entrusted would be commensurate with prior experience and academic qualifications.

Job Responsibilities

As a Research Fellow with CTIC, you will have the following duties:

Research:
• Plan and lead literature review efforts
• Plan and draft submissions for conferences and journals based on findings.
• Plan and write op-eds for university blogs and popular media.
• Comm Research RAs:
o Plan and conduct experiments on human perception and consumption of online news.
o Collect data and analyze it using tools like SPSS, R, and Excel
• CS Research RAs:
o Plan and conduct experiments on the modeling of different facets of news and news quality
o Train models, finetune LLMs, collect data and analyze it
• Write op-eds for university blogs and popular media.

Coordination:
• Plan and oversee participant recruitment and logistics for survey experiments
• Plan, manage and maintain IRB documentation.

Each research paper will have the following phases to it:
• Phase 1 – Literature reviews
• Phase 2 – CS research design, or Social Science research design, including IRB applications.
• Phase 3 – Data collection and pre-processing.
• Phase 4 – Data analysis and result tabulation.
• Phase 5 – Research communication and writing of papers.

Qualifications

• Minimum Master’s Degree in Computer Science or Communications (or in any other closely-related field).
• Minimum 2 years of relevant research experience with publications, in one or more of the following areas:
o Experience required for Computer Science degree holders
- Natural language processing, machine learning and/or knowledge representation and reasoning.
- Prior first- or second-author publications and/or technical reports or theses
o Experience required for Communications degree holders
- Advanced statistical tests (e.g. moderation/ mediation, hierarchical regression etc.)
- Running standard statistical tests (e.g., using SPSS or SATS or R, for regression, ANOVA, etc.)
- Prior first- or second-author publications and/or technical reports or theses

• A good team player with effective communication skills and the ability to work closely with faculty, staff, students and external collaborators.
• Excellent written and verbal communication skills.

• Proactive problem-solving skills and a forward-thinking approach.

• Demonstrated ability to manage time and data efficiently.

• Proven track record of consistently meeting deadlines and following up on tasks.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for the position of Research Fellow in the NUS Centre for Trusted Internet and Community. ‎NUS-CTIC is strongly committed to research excellence in all its dimensions: Searching for fundamental results and insights in developing novel computational solutions to a wide range of applications, building largescale experimental systems, developing theories and policies for effective management of information systems in organizations, and improving the well-being of society. We seek to play an active role both internationally and locally in the core and emerging areas of Computer Science and Information Systems.

The Research Fellow will work closely with the Principal Investigator, Professor Mohan Kankanhalli, to conduct research in Detection and Synthesis of Deepfake Audio and Video. Research output is expected to be high, suitable for publication at top conferences and journals. The Research Fellow is also expected to mentor and guide junior researchers in the team.

Qualifications

• A PhD degree in Computer Science or related field.
• Evidence of good research in computer vision and deep learning.
• A good publication record.
• Mentoring experience.
• Excellent written and verbal communication skills.

Date Posted:

2024-03-19

Country:

Hong Kong

Location:

100 How Ming Street, Kowloon, Hong Kong

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

2024-03-20

Country:

Hong Kong

Location:

12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號

Responsibility:

• Assist in customer satisfaction programs, such as conducting interviews and preparing videos for outstanding customer service stories.
• Assist in promoting service excellence programs and change messages by organizing employee communication sessions and preparing digital communications of e-posters and videos.
• Assist in organizing employee engagement activities. Solicit employee feedbacks and translate into improvement actions.
• Assist in service operational improvements projects through conducting survey and data analysis for identifying improvement needs and formulating solutions.

Requirements:

• Undergraduate in Business Administration, Marketing, Communications, Human Resources or related discipline
• Highly motivated, agile, and proactive with strong sense of responsibility
• Proficiency in MS Word, Excel & PowerPoint. Digital savvy. Knowledge in design software and video editing skills an absolute advantage.
• Good command of both spoken and written English and Chinese

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

2024-03-19

Country:

Hong Kong

Location:

100 How Ming Street, Kowloon, Hong Kong

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join NUS Centre for Trusted Internet & Community as a Research Associate, details are as follows:

We are seeking an enthusiastic and capable full-time Research Associate to work on a project about assessing the impact of digital information resilience, funded by the Ministry of Education AcRF Tier 3 grant. The contract is renewable up to 3 years.

The successful candidate will assist the funded research project entitled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”. The candidate will work with an interdisciplinary team of scholars based in Singapore to advance research and knowledge on digital information resilience. The project aims to identify and measure digital information resilience for digital readiness, inclusion and safety based on an original indicator framework.

The successful candidate will assist to develop new indicators for measuring digital information resilience. They will conduct interviews, facilitate focus groups, develop and implement surveys, and code the data-sets using qualitative and quantitative research methods. They will also be required to support project management, research admin and deliverables such as reports/journal articles, workshops and webinars.

Qualifications

• At least a PhD or Masters degree or equivalent in the Social Sciences/Humanities, and demonstrated research experience in communications and media studies, including digital media policy and regulation.
• An interest and knowledge in digital wellbeing, information resilience, digital inequality/divide, and new media will be a bonus.
• Good project management, communications management, data administration skills, and an aptitude for working in an interdisciplinary team environment;
• Research experience in qualitative research (e.g., interview, focus groups) desirable;
• Strong research skills and experience in using (or willingness to learn) qualitative data analysis software (NVivo);
• Excellent command of spoken and written English, and the ability to write for a variety of audiences;
• Strong ability to perform editing work on manuscripts;
• Organizational skills for workshops and webinars;
• Ability to create and maintain a project website and social media.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join NUS Centre for Trusted Internet & Community as a Research Fellow, details are as follows:

The candidate will serve as a project manager to assist in the development of digital information resilience indicators. They will review media regulation frameworks around digital resilience, conduct both quantitative and qualitative research, including survey, interviews, and focus groups, and; support research admin and deliverables such as reports/journal articles, workshops and webinars.

We are seeking an enthusiastic and capable full-time Postdoctoral Fellow to work on a project about assessing the impact of digital information resilience, funded by the Ministry of Education AcRF Tier 3 grant. The contract is renewable up to 3 years

The successful candidate will assist the funded research project entitled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”. The candidate will work with an interdisciplinary team of scholars based in Singapore to advance research and knowledge on digital information resilience. The project aims to identify and measure digital information resilience for digital readiness, inclusion and safety based on an original indicator framework.

The successful candidate will assist to develop new indicators for measuring digital information resilience. They will conduct interviews, facilitate focus groups, develop and implement surveys, and code the data-sets using qualitative and quantitative research methods. They will also be required to support project management, research admin and deliverables such as reports/journal articles, workshops and webinars.

Qualifications

• At least a PhD or equivalent in the Social Sciences/Humanities, and demonstrated research experience in communications and media studies, including digital media policy and regulation. An interest and knowledge in digital wellbeing, information resilience, digital inequality/divide, and new media will be a bonus.
• Good project management, communications management, data administration skills, and an aptitude for working in an interdisciplinary team environment;
• Research experience in qualitative research (e.g., interview, focus groups) desirable;
• Strong research skills and experience in using (or willingness to learn) qualitative data analysis software (NVivo);
• Excellent command of spoken and written English, and the ability to write for a variety of audiences;
• Strong ability to perform editing work on manuscripts;
• Organizational skills for workshops and webinars;
• Ability to create and maintain a project website and social media.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

PRODUCT AREA

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

International Growth Team (IGT) helps customers and Google realize the full potential of international growth across Google Ads. We're a global team composed of experienced Strategy Consultants, Consultative Sellers and Operations Experts. We pride ourselves on our deep knowledge across industries, geographies and products. Our vision is to 'Democratize going Global'. Our core identity is that of being strategy partners (transforming export intelligence into bold actions that drive growth), connection catalysts (connecting the world to win locally) and being global natives (thriving on a mash-up of cultures and not defined by borders).

Qualifications

JOB RESPONSIBILITIES

• Develop high-touch relationships to serve as a trusted consultant with major international customers to fuel their advertising growth.
• Understand your customers’ objectives, and help them achieve these by developing forward-thinking, data-driven export sales recommendations and by educating them on wider export-related topics and opportunities.
• Identify high-impact export opportunities based on existing frameworks and tools, and develop new ideas and approaches to drive export growth for your assigned portfolio.
• Partner with sales and cross-functional teams to manage end-to-end support from expansion strategy to campaign execution.
• Participate and lead external workshops and trainings to educate customers beyond your assigned portfolio on export opportunities & strategies.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in sales, marketing, digital advertising, consulting, or related fields.
• Ability to speak and write in English and Vietnamese fluently to engage and support English and Vietnamese-speaking customers.
• Experience working with international markets, or managing relationships with multinational clients

PREFERRED QUALIFICATIONS

• MBA or advanced professional degree in a relevant field.
• Demonstrated strength in communicating with and aligning multiple stakeholders internally and externally to defined goals and deliverables.
• Experience selling to or consulting with app developers & companies; familiarity with gaming app monetization and marketing strategy.
• Experience of thought leadership in applying data driven models that have had a tangible impact on marketing operations across international markets.
• Experience building an international business, including developing and executing international expansion plans and working in multiple countries and cultures.

Project Overview

We are seeking one or more graduate research interns (ideally full time students currently pursuing a PhD degree) in computer science to join the “Towards an Immersive Workplace” project. This project is part of Task “T1” of a five-year, ambitious research program on "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)."

Successful applicants for this position will have the opportunity to work on cutting-edge research that builds new capabilities for AI-enhanced human-robot interaction, with a special focus on supporting efficient and collaborative spatial/3D sensing and comprehension in industrial environments, such as airport tarmacs and logistics warehouses. The end goal is to build exciting new capabilities that allow robots and humans to work together, interactively and in close proximity, with the spatial sensing helping agents embedded in robots understand and situate human instructions, queries and commands, issued naturally in untethered, field settings.

The research intern, working part-time (10-16 hours per week) will be specifically involved in the development of new, energy-efficient and reliable spatial sensing technologies, such as LIDAR (3D). The goal is to allow teams of humans and robots, working in close proximity in a common physical environment, to achieve appropriate spatial awareness. The research will focus on addressing challenges such as (i) interference between multiple LIDAR sensors, when operating in a shared physical environment, (ii) optimized sharing of LIDAR-sensed point cloud data among collaborating peers, and (iii) resource-efficient augmentation of LIDAR sensing via use of additional cheaper sensors (e.g., RGB and thermal cameras). These techqniues will progressively be combined with additional research, being developed in complementary efforts within the overall T1 project, that tackles topics such as non-obtrusive human attention capture and efficient multi-modal DNN comprehension for human instructions, to support more accurate understanding of human instructions and preferences, whether explicit or implicit.

The T1 team is led by distinguished scholars, including Profs. Sanjay Sarma, Daniela Rus and Jinhua Zhang from MIT; and Prof. Archan Misra from Singapore Management University. The proposed research described above will be spearheaded by Prof. Misra.

Job Description

• Conduct research and develop systems-level prototypes that focus on optimized, collaborative and contention-free spatial sensing
• Publish research results in top-tier conferences and journals, with focus on venues associated with mobile/embedded systems, AI and human robotic interactions.
• Collaborate with graduate and undergraduate students at MIT and in Singapore, and other SMART post-docs and research engineers

Job Requirements

• Currently full-time PhD student in Computer Science, with specialization in topics such as Mobile/Wearable Computing, AIoT and/or Multimedia Systems
• Experience with low-power pervasive systems and applications, with a special focus on spatial sensing and indoor 3D localization
• Project-level experience with programming of LIDAR devices and development of 3D point cloud based algorithms is highly desired
• Strong publication record in top-tier ACM/IEEE conferences and journals.
• DESIRABLE: Demonstrated ability to conduct inter-disciplinary research with a systems focus.
• Excellent communication and collaboration skills.

This role is based in Singapore and appointment is on a six-month contract, with the possibility of renewal and extension subject to maintaining full time student status. To find out more about this role, please contact Professor Archan Misra (archanm@smu.edu.sg).

Interested applicants are invited to send in their full CV/resume, cover letter and list of one reference. We regret that only shortlisted candidates will be notified.

To apply, please visit our website at:

https://portal.smart.mit.edu/careers/career-opportunities/job-application?job=545&job_cat=Student%20Job

About Chello:

Chello is a Singapore online fashion brand started with an idea, for everyone who wears Chello to simply “Captivate At Hello”. www.chello.sg

Job Summary:

Chello is seeking a customer service intern to join our team. The successful candidate will be responsible for providing exceptional customer service, managing online orders and inventory, assisting customers with showroom try-ons, and ensuring the smooth and efficient operation of our online business.

Responsibilities:

• Assist customers with showroom try-ons and provide guidance on styling and fit
• Manage online orders from start to finish includes processing orders, monitoring order status, and updating customers on any changes or delays. They may also need to coordinate with other teams, such as shipping or warehouse, to ensure orders are fulfilled accurately and on time.
• Overseeing the fulfilment process of online orders. To check stock levels, pack orders, and arrange for shipping or delivery. Ensure that all orders are processed accurately and efficiently to maintain a high level of customer satisfaction.
• Provide exceptional customer service and resolve any issues or complaints in a timely and professional manner
• Collaborate with cross-functional teams to ensure timely and accurate order fulfilment, shipping and delivery
• Work with the team to develop and implement new initiatives to improve the online shopping experience and customer satisfaction
• Maintain accurate records and reports on sales, inventory and customer interactions
• Monitor social media platforms and engage with customers on Instagram, Facebook and other social media channels
• Respond promptly to customer inquiries received via email and Instagram direct messages
• Perform other duties as assigned by the management team

Qualifications:

• Minimum experience in retail operations or customer service, preferably in an online fashion business
• Strong communication skills with a customer-focused approach
• Ability to multitask, work well under pressure and meet deadlines
• Excellent problem-solving skills and ability to work independently or as part of a team
• Proficiency with Microsoft Office, Google Drive, and social media platforms
• Familiarity with e-commerce platforms and order management systems is an asset
• Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not required

This is a full-time position with competitive salary and benefits. If you are passionate about fashion, have a strong customer service background, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at business@chello.sg

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Able to commit for at least 3 months period
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride