Total 62 job vacancies by AirAsia

Job Description

• Revise the operating schedule in line with the change of business requirements with the assistance of Manager

• Allocate aircraft with optimized schedule to achieve savings in number of aircraft time, optimize ground time and maximize aircraft utilization.

• Ensure all statutory requirements are complied with & operational constraints are met. Complete compliance to all company SOP in deriving the optimized schedule. 

• Coordinate with Slot Coordinator to obtain and improve the slots for required airports to support the business plan

• Manage and maintain flight inventory in the Reservation system. Further communicate with all stakeholders (Commercial, Operations and Engineering).

• Ensure a schedule comparison is done between records in the Scheduling System and SkySchedule (Reservation System) to ensure 100% accuracy between both systems.

• Provide periodical reports and data to Network Planning, Revenue and related departments with regard to operating schedule. 

• Track and monitor number of flight cancellations and delays and continuously highlight to OCC to mitigate any slots violations and loosing of slots.

Qualifications

• Bachelor’s Degree and above in any fields, Business Administration, Economics, Aviation, or others equivalent qualification

• Minimum 3 years of airlines experiences or airlines related industry experiences

• Knowledge in IATA Slots & Coordination and Scheduling system is a plus

• Team player and high passion in the aviation industry

• Positive & innovative personality to be able to blend with different cultures to work in a team environment

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Job Description

Are you passionate about revolutionizing the travel industry? Do you have a knack for developing innovative marketing strategies that captivate audiences and elevate brands? If so, we have the perfect opportunity for you!

As the Route Marketing Assistant Manager for AirAsia, you will play a pivotal role in shaping and executing the go-to-market strategy for one of the most dynamic and pioneering airline companies in the world. You will be at the forefront of crafting and implementing comprehensive marketing campaigns that not only meet but exceed business objectives. Join us in the exhilarating journey of transforming the travel experience for millions!

Key Responsibilities:

Strategic Go-to-Market Planning:

Spearhead the development, execution, and optimization of AirAsia's go-to-market strategy. Take end-to-end accountability for commercial delivery into the market, meticulously planning and executing every aspect of the marketing journey.

Collaborative Team Engagement:

Work closely with regional and local integrated marketing teams, social media specialists, digital marketers, and creative minds to ensure seamless alignment of route marketing strategies with the overarching AirAsia Strategy. Foster a collaborative environment that encourages cross-functional teamwork and synergy.

Product Positioning and Messaging:

Innovate on product messaging to establish AirAsia's new offerings as distinct and unrivaled in the market. Develop a unique selling point that resonates with the target audience, setting our products apart from the competition.

Channel Development and Optimization:

Create and manage a dynamic marketing calendar and distribution strategy.
Collaborate with the Business Development team to establish external channel strategies, maximizing reach and impact.

Creative Buzz Building:

Utilize creative channels to maximize promotional opportunities for AirAsia, generating a consistent level of "buzz" around the brand. Implement cost-efficient strategies to ensure the brand remains top-of-mind in the ever-evolving market.

Enhanced Consumer Experience:

Develop and monitor funnel strategies to optimize the consumer purchase experience. Implement conversion strategies that enhance user engagement and satisfaction.

Continuous Collaboration with Product Team:

Maintain an ongoing dialogue with the Product team, ensuring marketing strategies are aligned with product enhancements to enhance the overall user experience.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field

• Must have 3-5 years work experience in Marketing Lead role or anything related to Business Administration, Product Development, Advertising and Public Relations

• Strong knowledge of digital marketing channels and technologies, including web, social media, and email marketing

• Experience in event/trade show management

• Strong analytical skills and the ability to use data to make informed decisions

• Excellent communication and interpersonal skills

• Strong organizational and project management skills

• Ability to work independently as well as in a team-oriented environment

• Proficient in Microsoft Office and marketing automation software

• Experience in any of the following: airline, e-commerce, start-up or platform is a plus!

Job Description

Responsibilities
You will be responsible for team performance, smooth day-to-day operations, monitoring, planning and coaching. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.

Your Duties

• Plan and review the staff deployment on daily basis to be fair and meet operational needs to all staffs

• Ensure sufficient manpower is assigned to respective areas i.e. Check- in Counter and Boarding Gate. In the event of insufficient manpower, Guest Service Officer shall plan and arrange additional manpower (overtime) for replacement

• Ensure the smooth daily operations by Guest Service at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports

• Ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order

• Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia

• Report to Station Manager for any risk events to the safety and/or security for the station operations

Your Traits

• Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment

• Proficient in oral and written English and Japanese, or local language where staff is located

• Ability to maintain high confidentiality, tactful and discretion when dealing with people

• Possess good interpersonal and communication skills

• Able to work on shift

Minimum Working Experience

• Minimum 4 years’ experience with 2 years’ experience in the airline industry

• Bachelor’s Degree in any field

• Analytical with problem solving skills and able to handle passengers complaints

• High comfort level working in a diverse environment

• Good knowledge of MS Words, Excel and PowerPoint

Job Description

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Responsibilities:

• Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.

• Tagging luggage and carry on inspection, referred to Teams & Conditions.

• Boarding guests to the aircraft.

• Deplaning guests from the aircraft.

• Providing assistance to guests if any special need: wheelchair, NTL, etc.

• Handling documents: GD, crew sign, collecting departure and arrival immigration card.

• Asking 7 mandatory security questions to all passengers that check-in their luggage.

• Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.   

Qualifications:

• Bachelor's Degree in any field with customer service or ground service experience

• Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous 

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment 

• Proficient in oral and written English and Thai or local language where staff is located  

• Possess good interpersonal and communication skills with TOEIC scores above 550 is advantageous

• Able to work on shift with flexible hours

Job Description

Job Summary:
As a logistics supervisor at AirAsia, you will be responsible for overseeing and managing the import and export processes of aircraft spare parts through airfreight and sea freight shipments. Your role involves coordinating with various stakeholders, ensuring compliance with regulations, and streamlining processes to ensure efficient logistic operations. Your expertise will contribute to maintaining the flow of essential components, supporting the aviation industry's operational excellence.

Responsibilities:

• Administer and conduct all import and export processes for aircraft spare parts, overseeing deliveries and shipments via airfreight or sea freight.
• Prepare the annual tender for Custom Brokerage and Freight Forwarding services, ensuring the optimal selection of service providers.
• Perform internal and external audits to ensure adherence to regulations and oversee external agents like Freight Forwarders and Customs Brokers.
• Monitor and enforce compliance with government regulations, industry standards, and internal policies for the import and export of aircraft spare parts.
• Generate accurate reports and maintain documentation, ensuring timely submission.
• Collaborate with the Tax department to facilitate tax exemption processes related to aircraft spare parts.
• Develop, review, and update Standard Operating Procedures and work instructions for Export Import Procedures.
• Liaise with Air Asia overseas, suppliers, and Freight Forwarders to manage export-import arrangements, shipment coordination, and compliance with procedures and regulations.
• Collaborate with internal and external parties to ensure smooth customs clearance processes.

Qualifications:

• Minimum of a Diploma Degree in a relevant field.
• Strong communication skills, both written and verbal.
• Demonstrated strong analytical skills.
• Minimum of 3 years of working experience in a similar role.
• Experience in the aviation industry (supply chain/logistics) is advantageous, or exposure to Freight Forwarding, Supply Chain/Logistics, and Customs Brokerage.
• Proficiency in understanding PLB (Bonded Zone) Customs processes.
• Experience in Customs Audit procedures.
• Proficient in both written and verbal English communication.
• Willingness to work in the Cengkareng area

If you are a motivated and detail-oriented professional with a passion for logistics and aviation, we invite you to join our team as a logistics supervisor at AirAsia. Your expertise will play a pivotal role in ensuring the seamless movement of aircraft spare parts and contributing to the success of our aviation operations. Apply now to be part of our dynamic and innovative team!

Job Description

The Training Support Specialist plays a pivotal role in ensuring the smooth execution of training sessions by providing essential logistical and operational support. This position requires a proactive individual with excellent organizational skills and the ability to effectively communicate with various stakeholders.

Job Description

Job Description

We are a travel-tech company, the world’s best low-cost airlines for 14 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today!

This role is to support resolution by providing quality, timely, and effective customer support via various digital channels such as social media, chat, and email. Here’s what an ordinary day looks like:

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat, social, and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist the Customer Experience team in identifying and reporting system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales targets.
• Remain current in the airline by acquiring products and services information, latest details, and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays from the office.
• Able to work on the midnight shift.
• Must have excellent verbal and written English and additional language of Thai communication skills.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.

Job Description

Position: Executive, Defect Analysis Engineer LAE

Location: AirAsia Operations Center - Tangerang, Banten, Indonesia

Do you have what it takes to join the AirAsia team and ensure our flights are always ready for takeoff?

AirAsia is more than just an airline; it's a movement that's committed to revolutionizing travel. As an Aircraft Defect Analyst, you'll play a critical role in our dedication to safety, reliability, and exceptional customer experiences.

Key Responsibilities:

- Defect Identification: Review AMOS and/or PFR on a daily basis to identify defects with the potential to affect our Aircraft On Ground (AOG) status.

- Trend Analysis: Keep a record of repetitive defects and chronicle them, helping us spot areas for improvement and avoid recurring delays caused by the same issues.

- Preventing Recurring Delays: Review technical delays to prevent them from happening again due to the same defects.

- Documentation and Preparation: Collect all necessary documents, data, spares, and tools related to defects, ensuring our maintenance teams have everything required for efficient issue resolution.

- Providing Solutions: Offer expert advice to our maintenance teams, guiding them toward the best solutions for effective repairs.

- Data Analysis: Conduct statistical data analysis for delays and defects on a weekly and monthly basis, contributing to our ongoing improvement efforts.

- Trend Identification: Conduct monthly reviews to pinpoint trends, repetitive component failure rates, and high failure areas, all aimed at enhancing dispatch reliability and reducing costs.

- Health Monitoring: Utilize our web-based health monitoring program to oversee defects across our entire aircraft fleet during flights.

Qualifications:

- AMEL License: Hold an A-320 AMEL license, showcasing your expertise in aircraft maintenance.

- Education: Possess a diploma's degree in Aircraft Engineering, demonstrating your strong technical background.

- Experience: Bring a minimum of 2 years of relevant experience in a related role, reflecting your ability to handle aircraft defects effectively.

- Problem-Solving Skills: Exhibit excellent problem-solving skills, backed by solid technical knowledge.

- Service Orientation: Embrace a versatile and service-oriented mindset, understanding the critical role you play in ensuring safe flights.

- Safety Awareness: Have a good understanding of safety guidelines, prioritizing the well-being of our passengers and crew.

- Communication Skills: Demonstrate excellent communication skills in English, both written and oral, enabling effective collaboration.

- Technical Proficiency: Be technically savvy and computer literate, as you'll leverage technology to enhance efficiency.

- Multitasking Abilities: Possess strong multitasking abilities, ensuring you can handle various tasks efficiently.

- Analytical Thinking: Showcase analytical and critical thinking skills, helping us make data-driven decisions.

- Handling Pressure: Thrive in a fast-paced environment, working under pressure to complete tasks in a timely manner.

If you're ready to be part of the AirAsia journey and help us soar to new heights, apply now and become an integral part of our commitment to safety and excellence.

AirAsia - Redefining Travel

Job Description

หน้าที่และความรับผิดชอบ

Job Description

Job Description

This Senior Corporate Training Manager is an important role who supports the organization by overseeing all learning and leadership, managerial and general skill development programs as well as designing the right leadership solutions to accommodate the needs of the Academy’s external customers before serving them with professional training delivery services with monitoring industry trends and performing research into training techniques and training curriculum, including supervising a Leadership Solutions Team.

• Responsible for identifying and anticipating learning needs that support organizational growth and change by consulting with HR partners, business leaders, and other key stakeholders

• Identify trends and diagnose potential organizational development or potential improvement areas

• Propose initiatives and programs that support company goals by using performance reviews and skills gap analyses to identify training needs per department, team, and customer individual

• Design the training and development strategy aligned with business objectives and develop leadership training, learning activity, and team building programs based on customers' training needs and expectations analysis

• Develop training roadmap and training year plan based on the designed strategy and analyzed business needs

• Oversee the delivery of leadership, managerial, and general skill training programs within an organization

• Consult with leaders on coaching and development of their people

• Provide leadership development education, cross-functional

• Develop and deliver Organizational Change-related training/communication plan

• Work collaboratively with Business Development Team to assess and qualify customers' training needs and expectations

• Oversee the total delivery of all leadership training, learning activity, and team-building programs organized for the academy’s customers.

• Ensure that post-training evaluation is communicated for further development and improvement

• Prepare and control the training budget

• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.

• Assess, standardize, and accelerate the teaching abilities and facilitation skills of the Leadership Solutions Team

• In charge of assessing training performance to ensure the Allstars and academy’s customers adequately learned the desired lessons and skills by evaluating the training program, instructors, or materials as well as learning approaches.

• Ensure that the leadership solutions team is consistently communicated and always complying with regulations and standards

Qualifications

• Bachelor’s Degree or Master's Degree in Management, Human Resources, Education, Lifelong Learning, Organizational Psychology, or relevant field

• 7 - 10 years experience in Corporate Training, HR development, or leading change initiatives in an organization

• Certified Coach or Leadership Training Programs such as Situational Leadership, Project Management, Leadership Greatness, 7 Habits for Highly Effective People, and Design Thinking will be a plus

• High level of Managerial Skills and Leadership Skills

• Wide and variety of knowledge of general skills development, leadership skill development, and organization development with a sense of business

• In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning, and coaching)

• Strong interpersonal and communication skills with a very good command of written and spoken English and Thai

• Proficiency in preparing, interpreting, and making decisions and recommendations based on qualitative and quantitative data

• Excellent presentation and facilitation skills to effectively communicate information to all levels within the organization

• Ability to work independently, hardworking and have high responsibilities

• Attentive to details, well-organized, and well cope with multiple assignments

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Job Description

Talent Management Manager is an essential role that is responsible for developing and implementing a performance management system that includes performance evaluations, performance development, career development, and succession planning, as well as a reward and recognition scheme to engage and motivate our Allstars. Apart from PMS, the role will also cover the Talent Management portion which is about strategically identifying, attracting, developing, and retaining highly skilled and valuable Allstars within AirAsia.

• Ensure that all Performance Management System processes are organized effectively throughout the budget year with a proper understanding of leadership and Allstars.

• Assess the needs of a business to develop analysis and insight for further people/leadership solutions identification and development.

• Develop and implement talent management strategies, policies, and programs that align with a company’s business goals and support its talent acquisition, retention, and development objectives.

• Proactively identify people development or leadership solutions to manage existing changes or equip our Allstars for future changes.

• Responsible for identifying and anticipating learning needs that support organizational growth and change by consulting with People partners, business leaders, and other key stakeholders.

• Identify trends and diagnose potential organizational development or potential improvement areas.

• Implement the performance management philosophy, framework, and process for the organization and ensure completion of OKR setting, and appraisal exercise on time.

• Create a performance-oriented culture through monitoring ongoing performance/productivity data; ensuring continuous performance discussions, development plans for key talent, and corrective plans for low performers.

• Organize PMS Activities and ensure that all data are kept via the online performance management system on the workday flawlessly.

• Conduct necessary training, workshops, or learning activities to ensure that leadership teams as well as Allstars have a clear understanding of all PMS processes.

• Work collaboratively with a senior leadership team of respective functions as their learning and development partner to identify talents, successors, critical roles, and gaps for further development plans.

• Use performance reviews and skills gap analyses to identify training needs per department, team, and individual.

• Design and implement Talent Management framework including identification of talent pool, and effective career path management through

• IDPs and differential reward schemes for critical talents.

• Work with the Leadership solution team to design the training and development strategy, the capability-building model, and suitable learning & development interventions aligned with business objectives.

Qualifications

• Bachelor’s Degree or Master's Degree in Management, Human Resources, Education, Lifelong Learning, Organizational Psychology, or relevant field

• 5 - 7 years experience in corporate training, HR development, or leading change initiatives in an organization

• Experience in Human Resource Development  or PMS-related training is a plus

• Strong interpersonal and communication skills with a very good command of written and spoken English and Thai

• Proficiency in preparing, interpreting, and making decisions and recommendations based on qualitative and quantitative data

• Excellent presentation and facilitation skills to effectively communicate information to all levels within the organization

• Ability to work independently, hardworking, and have high responsibilities

• Attentive to details, well-organized, and well cope with multiple assignments

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Job Description

AirAsia, the pioneer of affordable travel, is a global leader committed to making the skies accessible to everyone. Operating across 25+ countries, we've reshaped air travel and connected millions with their dreams.

Role Overview:

As the Accounting Manager at AirAsia, you'll be at the core of our financial excellence, channeling the dynamic AirAsia vibe into our accounting operations. From strategic leadership to operational finesse, you'll shape the financial landscape that drives our success.

Key Responsibilities:

• Branding Impact: Elevate AirAsia's brand through impeccable financial stewardship and customer-driven financial advocacy.
• Culture Enthusiast: Infuse AirAsia's vibrant culture into our financial practices, embedding excellence throughout.
• Governance Guardian: Champion transparency, ethical behavior, and unwavering governance standards.
• Talent Ignition: Fuel team capabilities, ensuring training reaches every corner of our financial journey.
• Strategic Maestro: Develop and execute finance strategies that harmonize with AirAsia's dynamic growth.
• Talent Catalyst: Lead talent evolution, from acquisition to nurturing, and cultivate an exceptional team.
• Change Conductor: Navigate transitions smoothly, keeping the financial rhythm steady.
• Operational Maestro: Direct daily accounting operations, from ledgers to payroll, with precision and flair.

Functional Duties:

• Led and guided a dynamic team, ensuring the smooth delivery of operational accounting activities.
• Ensure top-tier reconciliation and banking support that aligns seamlessly with policies and legislation.
• Supervise general ledger reconciliation, balance sheet reporting, and proactive resolution of financial risks.
• Spearheaded process enhancements through a meticulous evaluation of current workflows.
• Nurture strong relationships with internal and external partners, amplifying collaborative ties.
• Steer the ship in crafting monthly, quarterly, and annual statutory reports.
• Assume the pivotal role of the primary contact for external auditors, ensuring clear communication.
• Illuminate financial strategies as a trusted business partner to key stakeholders.
• Elevate team performance through expert coaching, mentoring, and fostering an environment of achievement.
• Direct the daily rhythm of the accounting department, overseeing every aspect from end-year processes to revenue analysis.
• Analyze and interpret financial data, producing insightful reports and statements.
• Architect proper accounting methods, policies, and principles for a rock-solid financial foundation.
• Lead the coordination and completion of annual audits, offering recommendations for enhancement.
• Pioneer process improvements, ensuring streamlined systems and proactive corrective actions.
• Assign projects and steer your team toward compliance and meticulous accuracy.
• Achieve financial accounting objectives with prowess, setting new standards of excellence.
• Safeguard meticulous fiscal files and records to preserve accurate transaction documentation.

Role Excellence:

• Shape and evolve SOPs to align with business goals and regulations.
• Keep a keen eye on operating progress against annual plans and KPIs, crafting responsive action plans.
• Drive innovation by unearthing continuous improvement avenues.

Your Arsenal:

• Tech Whiz: Excel in computers, especially bookkeeping software and MS Office.
• Efficiency Maven: High level of efficiency and pinpoint accuracy.
• Regulation Champion: Dedicated to upholding local, state, federal, and company regulations.
• Data Virtuoso: Meticulously analyzes extensive data with utmost precision.
• Experienced Maverick: Minimum 8 years experience, preferably 2-3 years in a Public Accounting Firm.
• Educational Powerhouse: Armed with a Bachelor’s degree in Accounting.
• Pro Credentials: Expert in Statutory accounting and reporting.
• Leadership Dynamo: Commanding leadership and communication skills.
• Financial Whiz: Masterful understanding of accounting, finance, and management principles.
• ERP Expert: Adept in ERP systems.
• Training Luminary: Equipped with Accounting Best Practices and Cost Accounting Management.

Be the conductor of AirAsia's financial melody, adding your distinct rhythm to our journey. Ready to create financial excellence? Apply now

Job Description

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Responsibilities:

• Documentation checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.

• Tagging luggage and carry on inspection, referred to Teams & Conditions.

• Boarding guest to the aircraft and deplaning guest form the aircraft.

• Providing assistance to guest if any special need: wheelchair, NTL, etc.

• Handling documents: GD, crew sign, collecting departure and arrival immigration card.

• Asking 7 mandatory security questions to all passenger that check-in their luggage.

• Complying with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.   

Qualifications:

• Bachelor's Degree in any field with customer service or ground service experience

• Experience in working in Guest Service, Ground Service, and Customer Service in Airline Industry is advantageous 

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment 

• Proficient in oral and written English and Thai or local language where staff is located  

• Possess good interpersonal and communication skills with TOEIC scores above 550 is advantageous

If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking “Apply Now” you agree to our Privacy Notice for Candidates.https://privacy.thaiairasia.co.th/Candidate_Privacy.html