Job Description
1. Lead and manage overall repair cycle management including repair quote processing for all component repairs sent out under SIAEC’s Inventory Technical Management (ITM) program.
2. Establish and maintain repair network for effective and timely repair of SIAEC's and Customers' rotables.
3. Monitor repair vendor performance and organize regular performance review sessions with repair vendors in terms of shop turn around and quality of repair work done.
4. Ensure that repair vendors adhere to committed shop turn-around time (TAT) per PSAA/SSC obligations or commitments under Fixed Price Repair Agreements signed with SIAEC, to meet and exceed customer’s expectations and to fulfil operational requirements.
5. Review repair quotes on adequacy of work scope quoted, warranty and for possibility of replacement options as alternatives to repair.
6. Coordinate with other departments on issues like customer requirements, material support to ensure smooth operation of the repair to achieve on time delivery.
7. Manage staff to achieve sharing best practices, encouraging team performance to ensure prompt follow up with repair vendors on repair status and/or customers on quote approvals.
8. Monitor and manage production, work in progress, and staff performance.
9. Establish and maintain effective communication with staff for feedback and improvement
10. Follow up with customer for recharging of repair cost where applicable and to resolve disputes on repair invoices.
11. Implement process/system enhancement/improvement through continuous improvement, while collaborating with internal and external stakeholders, to maintain and strengthen a sustainable and efficient culture.
12. Standardise and ensure compliance of standard operational procedures, enforcing compliance for housekeeping, personal conduct, records, and best practices.
Requirements:
1. Degree in an Engineering field from a recognized university or equivalent.
2. Working experience in aviation industry preferred. Experience in repair or inventory management would be a further advantage.
3. Proactive team-player with strong leadership abilities, drive and ability to work well under pressure in a fast-paced environment, to handle multiple priorities and deliver results to meet timelines.
4. Excellent organization, interpersonal, communication and writing skills, with strong problem-solving, analytical and strategic skills to make good judgment even under stressful condition.
5. Competent in making sound judgements and leading by example.
6. Able to facilitate and manage change effectively.
7. Possess strong business acumen and effectively strive for continuous improvement.
8. Demonstrated independence in critical thinking and achievement, with significant contributions to previous organisations.
9. Excellent people management skills including promoting teamwork and performance management.
10. Advance computer skills in Tableau / Microsoft Power BI, Microsoft Excel, SharePoint, PowerAutomate would be an advantage.
