Total 58 technical support engineer job vacancies in Kuala Lumpur

工作職責：

• 透過電話、即時聊天和電子郵件就影印機相關問題提供遠端 IT 支援。
• 及時回應服務問題和請求。
• 為整個公司提供技術支援（親自或透過電話）
• 對 LAN/WAN 網路作業系統、軟體和硬體進行診斷和故障排除。
• 配置和安裝驅動程式到個人電腦、筆記型電腦、智慧型手機中，以支援影印機印表機、掃描器功能和掃描到電子郵件功能。
• 識別並解決 Window 10、Mac 作業系統上的影印機印表機掃描器問題。

工作要求：

• 資訊科技文憑/高級文憑
• 良好的溝通能力
• 在一般 IT 基礎設施、桌面/網路管理方面擁有良好的知識和經驗
• 多工效率
• 最好有至少 1 年 IT 支援工作經驗

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 醫療保險
• 開放文化

Aethir is the only Enterprise-grade AI-focused GPU-as-a-service provider in the market. Its decentralized cloud computing infrastructure allows GPU providers (containers) to meet Enterprise clients who need powerful GPU chips for professional AI/ML tasks. Thanks to a constantly growing network of over 40,000 top-shelf GPUs, including 3,000 NVIDIA H100s, Aethir is able to provide enterprise-grade GPU computing wherever it’s needed, at scale.

Backed by leading Web3 investors like Framework Ventures, Merit Circle, Hashkey, Animoca Brands, Sanctor Capital, Infinity Ventures Crypto (IVC), and others, with over $130M in funds raised for the ecosystem, Aethir is paving the way for the future of decentralized computing.

We are looking for a dedicated individual to join our 24/7 Technical Support team. The ideal candidate will have experience providing technical support for cloud technologies and a strong proficiency in Linux (Ubuntu and CentOS) platforms, networking protocols, and troubleshooting skills.

Responsibilities:

• Provide 24/7 technical support to our clients, resolving issues related to our cloud technologies and services in a timely manner.
• Monitor system alerts and respond to incidents, ensuring minimal downtime and optimal performance.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Document support activities and contribute to knowledge base articles for internal and external use.
• Participate in on-call rotations to provide after-hours support and respond to emergencies as needed.

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven experience in technical support roles, preferably in a cloud computing environment.
• Strong knowledge of Linux (Ubuntu and CentOS) platforms, shell scripting, and networking protocols.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Effective communication skills and ability to work well under pressure in a fast-paced environment.
• Experience with ticketing systems and remote support tools is a plus.
• Willingness to work flexible hours and participate in on-call rotations.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust: Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallout 76. 

Most recently, we worked with Rockstar Games to bring the beloved western experience Red Dead Redemption and its horror companion Undead Nightmare together for the first time on the Nintendo Switch and modern PlayStation systems. 

We strive to avoid crunch, overtime is optional and always paid, and we offer flexible working hours to allow you to enjoy a normal family life whilst making great games. 

We’re looking for a Senior Technical Artist to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Senior Technical Artist at Double Eleven, you’ll develop new and existing pipelines, tools and workflows for artists for a variety art software's using languages such as Python, Maxscripts and C# in conjunction with Unreal, Unity and bespoke engines.

We can support relocation within Malaysia and have a dedicated Operations team on standby to assist you and your family with every step to us.  

Interested? We kindly ask all applicants to submit a portfolio to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

Strictly no agencies (sorry guys!) and we’re unable to sponsor a visa for this role. 

Would you enjoy

• Helping to create beautiful games
• Being part of an amazing team working on multiple AAA titles
• Being trusted to work independently and proactively to the highest standards
• Working with experienced teams in the industry
• All that without having to sacrifice your work-life balance or worry for your job security

What you’ll be doing

• Develop, update and maintain the technical pipelines, tools and workflows for artists and projects across the studio; from initial specifications, through to final in-game implementation and continued future support
• Identify and create methods to improve art pipelines and visual quality
• Profile and implement solutions for improving performance and optimization of art assets without sacrificing artistic vision or exceeding technical limits of minimum specification mobile devices
• Proactively identify new technologies and techniques that will improve the game
• Create detailed, easy to read documentation of toolsets and workflows that the team can rely on
• Support the Art, Engineering and Design Teams, helping to resolve technical difficulties
• Mentor and guide team members in areas of expertise; instill the best practices
• Oversee the implementation of new techniques
• Willing and able to take on responsibilities outside of core specialism in line with the needs of the studio requirements

What we’re looking for

• Significant experience as a Technical Artist or related art role, working on or shipped at least one AAA title
• Demonstrate creativity and technical ability within the constraints of console development
• Extensive application scripting experience (e.g. Python, C#), especially for DCC applications
• Solid understanding of current and next-gen art pipelines and techniques in game development
• Excellent knowledge in Maya and Substance Designer and Painter
• Familiarity with visual FX, lighting, materials, and post effects
• Experience with HLSL shader creation and PBR material workflow
• Extensive knowledge of Unity, Unreal Tech, this includes applications such as Material creation and BluePrint
• Excellent time management and communication skills and the ability to handle large workloads efficiently
• Proactive about making things happen, always seeking a better solution, and a drive to continue expanding knowledge as a technical artist
• Experience working in an Agile workflow

Qualifications

• All relevant qualifications considered

What to expect

We’re pretty sure we’re the best place to work, period.

Some of our benefits include:

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a flexible 1 hour lunch break
• Annual leave + KL gazetted public holidays + leave for your birthday! 
• Up to 10 days discretionary annual leave during the end of year holiday break 
• 1 day off if you’re moving house  
• A personalised development plan mapped against our clear development framework

• Company private healthcare cover in-patient and out-patient for employee, spouse and children
• Access to mental health support via Plumm (includes 4 free video counselling sessions per month) 
• Potential for annual performance bonuses and an end of year bonus
• State of the art office facilities
• Constantly improving tools and workflow so you can focus on creativity
• Fast decision-making to allow you to thrive
• Quarterly free activities via our Bus Tours programme. Bring your family along for a day of fun with grub included 
• Free juice, hot drinks, and fruit
• Many free team parties to celebrate team and game milestones 
• Employee referral bonus (up to MYR5,000!)
• Opportunity to attend and speak at global events as a Double Eleven Ambassador
• Sponsored team activities 
• In-studio wellbeing programmes and support
• Opportunity to contribute to our internal Employee Diversity and Equality Network
• Free game codes, game swag and merchandise
• Maternity, paternity, adoption and dependent leave available.  
• Free on site parking 

Ways to reach us

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Recruitment team at jobs@double11.com

We are seeking a process driven team member who will be setting the foundation of PRISM+ Aircon Malaysia Operations (including installation & service) infrastructure. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter and an inspiring leader to build a dynamic team to scale with our high growth.

This experienced and entrepreneur individual will help us drive up aircon operations and service excellency by going far and beyond, delivering the best possible value and service to our customers. The candidate will be considered a key member of PRISM+ Malaysia team and will report directly to Country Director of Malaysia.

Responsibilities of an Aircon Operations & Technical Manager but are not limited to:

• Formulate Operation, Inventory & Installation/Services process, suitable management reporting metrics and performance management (KPIs). KPI owner and responsible for executing agreed KPIs.
• Manage day to day operation of 3PL management, Inventory accuracy and scaling PRISM+ Express own installation/service team.
• Ensure 3PL warehouse execution of all Lazada/Shopee/Website sales as per SLA.
• Monitor and maintain quality control of all aircon installation and service work.
• PRISM+ Express installation/service team budget owner, responsible for growing the fleet.
• Oversee and ensure day-to-day operations of the aircon department.
• Develop and implement standard operating procedures for installation and service of aircon units.
• Provide operational support and help to execute the organization to bring about optimal service for the benefits of customers/stakeholders.
• Train team to rectify service lapses and develop alternative plans.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders.

• Bachelor's Degree in Business, Engineering, or any relevant course of studies.
• At least 7 years' experience in Aircon Operations/Technical role, having led the function for a minimum of 3 years.
• You should have successfully scaled and led a high functioning aircon operations/technical team for a dynamic start-up.
• A Hustler with a positive attitude to change and meaningful growth.
• Strong understanding of business needs with a customer-first mindset.
• Solid overview on specifics and capabilities in Operation & Logistics.

 Key Responsibilities:

• Review and process new driver applications, ensuring all required documents meet company standards.
• Verify documentation provided by drivers and update our system with new vehicle details promptly.
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.
• Maintain adherence to Singapore regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.

Job Requirements

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Familiarity with Singapore regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.

• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Ability to identify, monitor and manage project risks, issues and dependencies, and agree appropriate solutions with sponsors and key stakeholders
• Strong influencing skills to achieve alignment up and down the organization
• Experience in implementing large-scale, highly available applications or other large project implementation
• Proven result-oriented person with a focus on delivery
• Good understanding and experience in software development cycle
• Must Have : Shell Scripting (ksh, perl, etc),SQL
• Technical support relates to the maintenance of the app, software and other organization's technological systems. 

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficient in English and Mandarin(both written and spoken) as this role is required to liaise with Mandarin speaking clients.

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficient in English and Korean (both written and spoken) as this role is required to liaise with Korean speaking clients.

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

Key Responsibilities:

• Performing risk assessments and evaluation of company's exposure to the market
• Preparing various trade reports and data analysis
• Preparing daily client account analysis
• Monitoring pricing connectivity
• Monitoring client trade flow and execution 6. Liaise with various departments on all aspects of client trading

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 6 months of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 3 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Eager to learn and passion in Risk Management or Trading
• Able to work as Shift base Day/Night/Overnight shift/Weekend

• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

• Must have: As400- Silverlake / l2 support (minimum), to work in shifts as400,RPG, unix/linux, oracle or sql / shell scripting. Core banking or card (Credit card / debit card) exp
• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry
• Sound Understanding of ITIL, SDLC
• Good and assertive communicator in speaking & writing
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekends or off business hours
• Experience in L2 or L3 production support
• Business knowledge background of either Core Banking or Cards
• Technology knowledge background of AS400 - Silverlake (core banking or cards module)
• Willing to work on Shifts

Good to Have:

• Knowledge on enterprise tools, i.e. MQ, Connect Direct, Control M etc
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc   

Eram Talent is a leading talent acquisition company, dedicated to finding top-notch professionals in various sectors. We are currently seeking a highly skilled and experienced Lead Environmental Engineer for a prominent company in the Oil & Energy industry. As a Lead Environmental Engineer, you will play a pivotal role in overseeing and managing environmental projects and initiatives, ensuring regulatory compliance, and driving sustainable practices. Join our team and be part of an organization that values excellence, integrity, and environmental stewardship.

If selected, the job location would be in Saudi Arabia.

Responsibilities

• Lead and manage environmental engineering projects from conception to completion, ensuring adherence to project scope, timeline, and budget.
• Develop and implement environmental management plans and strategies to minimize environmental impact and ensure compliance with local and international regulations.
• Conduct environmental impact assessments, studies, and audits to identify potential risks and develop mitigation measures.
• Collaborate with cross-functional teams to integrate environmental considerations into project design and decision-making processes.
• Drive the implementation of sustainable practices and technologies to improve environmental performance and resource efficiency.
• Provide technical guidance and support to junior environmental engineers and project teams.
• Stay up-to-date with emerging environmental regulations, practices, and technologies and make recommendations for continuous improvement.

• Bachelor's degree in Environmental Engineering or a related field, Master's degree preferred.
• Minimum of 10 years of experience in environmental engineering, with a focus on the Oil & Energy industry.
• In-depth knowledge of environmental regulations and standards.
• Proven track record of successfully leading and managing environmental projects.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Proficiency in environmental modeling software and tools.
• Professional certifications such as PE and PMP are a plus.

Responsibilities:

• Monitor the real-time operation status of the network and business system 24/7 to ensure stability and availability.
• Respond promptly and effectively to customer fault reports and emails.
• Quickly and accurately diagnose, locate, and resolve faults to maintain normal business operations.
• Analyze and summarize fault records to continuously improve the knowledge base system.
• Conduct regular system audits to ensure compliance with security and performance standards.
• Collaborate with other IT teams to troubleshoot and resolve complex network issues.
• Develop and maintain documentation related to network configurations, processes, and procedures.
• Participate in on-call rotation to provide 24/7 support for network-related emergencies.
• Stay updated with industry trends and technologies to recommend network enhancements or upgrades.
• Assist in the planning and implementation of network infrastructure projects

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience in network operations or related field.
• Strong understanding of network infrastructure and protocols.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Good communication skills and ability to work in a team.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions. With over 30 years’ of experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

About the team

GBG’s greenID is a world-leading software-as-a-service product providing identification services to financial institutions, telecommunications providers and other businesses where customer identification is essential. This excellent opportunity will have you working on the greenID on-line identity product which is used by many of Australia and New Zealand’s most progressive businesses.

The role

We are looking for an experienced and capable Senior Software Engineer to join our team. This position is a permanent full-time role based in Kuala Lumpur and offers a rare opportunity to work in a fast-growing, best-of-breed company that retains the atmosphere and culture of a start-up. If you're passionate about doing great work in a fantastic, flexible environment then this could be for you.

What you will do

• As part of an Agile development team:
• You will be a senior technical member of an agile squad, delivering high performing, scalable, enterprise-grade online applications and services.
• You will be involved in architectural / design decisions and will communicate effectively technical and design choices / decisions to the team.
• Responsible for delivery of software components.
• Continually develop skills, competencies, and knowledge to support your personal development.
• Contribute to and follow best practice guidelines as defined by GBG’s Centres of Excellence.
• Design, engineer, test, document and integrate components in line with the agreed ‘Definition of Done’.
• Elicit, understand and challenge stakeholder requirements.
• Evaluation and recommendation of technical approaches.
• Proactively identify trends to address problems before they become incidents.
• Proactively share knowledge with colleagues.
• Shape documentation.
• Support continuous integration practices including test driven development.

Technical Skills

• Proficiency in Core Java programming language and Web front-end development (e.g. Vue.js, Spring Boot)
• Database Technologies experience (PostgreSQL or equivalent)
• Scripting (e.g. Groovy Scripts, Bash scripts, Cron jobs)
• Cloud developer certification (e.g. AWS Certified Developer, Google Cloud developer etc.)
• Experience with Agile Methodologies and DevOps culture an added advantage
• Hands-on experience with API Frameworks
• Experience in Architecture design and Microservices
• Presentation Skills
• Fluent English Language Speaker
• JIRA (or equivalent Agile lifecycle tool)

Interpersonal Skills

• Open to new ideas and experiences. Seeks out learning opportunities. Handles situations and problems with innovation and creativity. Thinks broadly and strategically
• Shows evidence of clear analytical thinking. Gets to the heart of complex problems and issues. Applies own expertise effectively. Quickly learns new technology. Communicates well in writing
• Plans ahead and works in a systematic and organized way. Follows directions and procedures
• Supports others and shows respect for them in social situations. Puts people first, working effectively with individuals and teams
• Ability to motivate others
• Ability to work well within a team and support others
• Builds and maintains positive relationships within their own team and across the organisation
• Completes tasks to a high standard
• Creative approach to solving problems
• Effective relationship-building skills with stakeholders at all levels
• Good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms
• Influences and challenges appropriately
• Self-organised and able to manage time effectively
• Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being proactive and a positive attitude, and strong attention to detail
• Takes responsibility for initiating and completing tasks and manages priorities and time to successfully meet deadlines

Behaviours we'd like to see

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity program, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch.

Make life@GBG work for you.