Sales Support Associate Intern
1 month ago
Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix.....
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Sales Support Associate Intern
An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you’re a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.
We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.
Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.
Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.
Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.
Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.
Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate!
Overview of function, team, and role
The Sales Support Associate Intern works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.
You will collect complete, correct, and validate customer data and requirements for quoting.
Handles cases according to regional case management guidelines
Manage quote generation and workflow for the approval process.
Assists with new customer set up.
Handles customer concerns between Sales Support and other internal groups.
Works on small projects in addition to everyday role
Follows up with customer on required documents and missing information.
Follows up on orders.
Assists with customer questions via email or phone.
Provides project management for pre-sale quoting activities.
Handles all changes and keeps the quote and documents up to date
Engages cross-functional teams to coordinate requirements against deadlines.
Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines.
Who You Are (Requirements and Qualifications):
Available to work full-time for the entire duration of the Summer Internship Program (between May to September, depending on your school system)
Ability to multi-task and work collaboratively and effectively in a fast-paced environment
Excellent written and verbal communication skills, business proficiency in English
Strong problem-solving skills
Analytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new software
Experience working with Salesforce or other CRM software is an asset, but not required
Experience working with Tableau or other data visualization tools is an asset, but not required
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