Total 1,299 support analyst job vacancies in Kuala Lumpur city centre, Kuala Lumpur

• Lead, shape, and facilitate analysis and feasibility work with stakeholders for emerging change initiatives to build the business case for project activity
• Establish and maintain professional and consultative relationships with customers
• Assess the client’s business needs and business processes (current and future);
• Interview the domain experts at the client company to capture all relevant domain knowledge
• Conduct market research
• Document the client’s business requirements in detail, (requirement specifications) with all assumptions and caveats included
• Define quality attributes, external interfaces, constraints, and other non-functional requirements
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable and that they conform to standards
• Maintain expertise and knowledge of the business domain, technologies, and solutions
• Participate in peer reviews and inspections of requirements documents
• Participate in peer reviews of work products derived from requirements and specifications to ensure that the requirements were interpreted correctly
• Serve as an internal point of contact for the development team whenever requirements need clarification

Role: Permanent Full Time Location:? Sydney

Join the dynamic team at Vivir Healthcare! We're on the lookout for a Junior Commercial Analyst to become a vital part of our Commercial team in Sydney . This exciting opportunity offers a hybrid work model, allowing for a perfect balance with two days in the office and three days working remotely from the comfort of your home.

About Vivir Healthcare  
Vivir Healthcare is Australia?s leading Healthcare Provider within the Aged, Community and Disability sectors. We make a difference to over 20,000 lives every week by providing Allied Health solutions in residential aged care facilities, community, as well as in the homes of elderly people, and retirement villages.  Our team has been working to improve the lives of elderly Australians for over 20 years, blending expert aged care services with a genuine commitment to high-quality care. 
 

... Click here to view more detail / apply for Junior Commercial Analyst- Sydney

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficient in English and Korean (both written and spoken) as this role is required to liaise with Korean speaking clients.

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

At SBS, we embrace difference, and we welcome applications from people of all backgrounds. We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.
About Us
SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful, and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.  
Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia. 
SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations
... Click here to view more detail / apply for Business Analyst / Project Lead

Job Description:
AI Talent is on the lookout for a Business Analyst to join our team. As a Business Analyst, you will work with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users’ business needs.
Responsibilities:
• Work closely with the users and Australian based Indian business units to identify business/operational pain points, elicit and analyse requirements, investigate and analyse business/operating procedures and work with the team to provide solutions
• Formulate and document the business requirements based on the analysis of current business processes and procedures
• Act as a central reference between the business and technology units to facilitate business-IT alignment and aid in the data-driven decision-making process
• Collaborate with the stakeholders (developer/ product manager/ etc.) to identify and recommend software solutions
• Develop detailed functional requirement specifications document using epics and user stories
• Work together with the UI designers to create and review the UI designs in-line with the system specifications
• Communicate the software requirements to the development & QA team during requirement walkthrough and planning sessions
• Create clear system specifications though use of use case diagrams, data/process modelling, flowcharts or other UMLs for the development of the system
• Perform user acceptance testing to ensure software developed is in-line with the requirements, of acceptable quality and plan deployment cycles
• Perform market research and analysis of other systems to facilitate third-party integrations
• Identify gaps and inefficiencies to and suggest improvements in process or functional specifications of the system
• Work with a team in a Agile environment to implement best practices and timely deliverables to ensure the project is being delivered on time and within the specified budget
• Create and maintain the necessary training/onboarding documentation and conduct training sessions for new team members/customers

Qualifications:
• Bachelor’s Degree in Information Systems specialised in Business Analytics
• Minimum 2 years of full-time experience working as a Business Analyst
• Experienced writing detailed, clear and consistent functional requirement specifications using epcis and user stories
• Demonstrate ability to prioritize business requirements
• Hands on experience creating systems specifications using UMLs
• Experienced working with REST APIs
• Strong understanding of databases and ability to write SQL queries
• Knowledge of backend and frontend technologies
• Knowledge and understanding of responsive designs and systems
• Strong understanding of client-server architecture
• Experienced working in Agile – Scrum development methodology
• Hands-on experience of using JIRA, Confluence and Azure DevOps
• Demonstrated ability to take ownership of tasks and work in a dynamic team environment
• Superior communication skills (verbal and non-verbal)
• Expertise in using MS Visio to create Business Process Modelling

Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $70,000 to $120,000 per year + Super

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficient in English and Mandarin(both written and spoken) as this role is required to liaise with Mandarin speaking clients.

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

Job Description:
We are seeking a talented and experienced Systems Analyst to join our dynamic team. As a Systems Analyst, you will play a crucial role in analyzing, designing, and implementing efficient and effective information systems. Your expertise and problem-solving skills will contribute to optimizing our business processes and ensuring smooth system operations. The ideal candidate will have a minimum of 2 years of experience in systems analysis, excellent analytical abilities, and a strong understanding of technology trends.
Responsibilities:
• Conducting requirement analysis and preparing specific proposals for modified or replacement systems;
• Ensuring that budgets are adhered to and deadlines met;
• Working closely with colleagues to provide IT solutions for internal and external clients;
• Providing training material and user manuals to users of a new systems;
• Drawing up, supervising and documenting testing schedule for complete system;
• Planning and working flexibly to deadlines;
• Supporting users on change control and systems updates;
• Meeting with several clients and key stakeholders;
• Creating projects and costing reports;
• Developing financial project plan to support and lead the implementation of software solution;
• Work with our clients deploying system deliverables and training people across the systems resources;
• Examine existing IT systems and business models;
• Analyse Financial and marketing systems requirements;
• Configure automated processes using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Design financial platforms and financial solutions.
Requirements:
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 2 years of experience as a Systems Analyst, preferably in a technology-driven organization.
• Strong analytical skills with the ability to gather and interpret complex data and translate it into actionable insights and system requirements.
• Proficiency in system analysis methodologies, tools, and techniques, such as process modeling, data flow diagrams, and use case scenarios.
• Solid understanding of software development life cycle (SDLC) and experience working in Agile/Scrum environments.
• Familiarity with databases, SQL, and data integration principles.
• Excellent problem-solving abilities with a keen attention to detail and a proactive approach to identifying and resolving system issues.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and present complex ideas in a clear and concise manner.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.

Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time
Salary: $70,000 to $120,000 per year + Super

Job description
We are seeking a highly skilled and experienced Senior Cyber Security Analyst to join our team. As a Senior Cyber Security Analyst, you will play a pivotal role in safeguarding our organization's systems, networks, and data from cyber threats. Your expertise in cybersecurity frameworks, risk assessment, incident response, and security operations will be crucial in protecting our assets and ensuring compliance with industry regulations. This is an exciting opportunity to lead and contribute to our cybersecurity initiatives while mentoring junior team members.

Responsibilities:
• Lead the development and implementation of comprehensive cybersecurity strategies and initiatives.
• Conduct regular security risk assessments, identify vulnerabilities, and recommend appropriate controls and countermeasures.
• Monitor and analyze security events, alerts, and logs to detect and respond to potential threats and breaches.
• Lead incident response efforts, including investigation, containment, eradication, and recovery, ensuring timely and effective resolution.
• Collaborate with cross-functional teams to design and implement secure infrastructure, systems, and applications.
• Conduct security assessments and penetration testing to identify and address vulnerabilities.
• Provide guidance and support in the development and implementation of security policies, standards, and procedures.
• Stay up-to-date with the latest cybersecurity threats, trends, and technologies, and recommend proactive measures to enhance our security posture.
• Mentor and provide guidance to junior members of the cybersecurity team, promoting professional growth and development.
• Ensure compliance with relevant industry regulations and frameworks (e.g., ISO 27001, NIST, GDPR).

Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Must have at least 2 years of proven work experience as a Cyber Security Analyst, with a focus on security operations, incident response, and risk assessment.
• In-depth knowledge of cybersecurity principles, frameworks, and best practices.
• Experience with security monitoring tools, SIEM solutions, and threat intelligence platforms.
• Familiarity with penetration testing methodologies, vulnerability assessment tools, and secure coding practices.
• Strong understanding of network security, firewall configuration, intrusion detection systems, and endpoint protection.
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation and security tool integration.
• Familiarity with cloud security principles and technologies (e.g., AWS, Azure).
• Excellent analytical and problem-solving skills, with the ability to analyze complex security issues and recommend effective solutions.
• Strong written and verbal communication skills, with the ability to convey complex security concepts to technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISM, CEH, or GIAC certifications are highly desirable.
• Proven leadership skills, with the ability to lead and mentor junior team members.

Additional Information:
We offer competitive compensation packages, a collaborative work environment, and opportunities for professional growth and development. If you are a highly skilled and motivated Senior Cyber Security Analyst looking to make a significant impact in a forward-thinking organization in Australia, we would love to hear from you. Apply today with your resume, cover letter, and any relevant certifications.

Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $80,000 to $120,000 per year (inclusive of super)

Company Description

Talos is committed to efficient decision-making for businesses with the help of analytics and automation technologies. Whether it's setting up and rolling out an Enterprise Power BI framework or implementing a Robotic Process Automation, Talos helps businesses improve their effectiveness and efficiency through accessible, quality data. With reduced reporting efforts, accessible data, and faster reporting turnaround, Talos' experts work with businesses to fulfill their needs and ensure a higher ROI, faster customer service time, and more fulfilled staff. This full-time role is primarily remote, with occasional on-site customer work.


Role Description

Talos is seeking a talented Data and Automation Analyst to join their team. The Data and Automation Analyst will be responsible for working cross-functionally to identify business opportunities and provide customized solutions to help businesses make efficient, well-informed decisions. The full-time role is remote-focused and will involve day-to-day tasks associated with data and automation analytics.


Qualifications

2-5 years of experience in data analysis in a business environment
Experience with automation technologies such as Robotic Process Automation (RPA)
Experience with data visualization tools such as Power BI or Tableau
Strong analytical and problem-solving skills
Ability to identify opportunities for automation and work cross-functionally within organizations to provide customized solutions
Solid understanding of data modeling, data quality, and data enrichment techniques
Experience with programming languages such as SQL, Python, or R
Bachelor's degree in Computer Science, Engineering, or an equivalent field of study
Strong communication skills and the ability to work effectively in cross-functional teams
Experience applying machine learning and data modeling techniques is a plus

Certifications:

Must hold either:
Microsoft DP600 - Fabric Analyst associate or
UiPath Advanced Developer



Salary

Annual salary will be between $70,000 & $90,000 depending on experience.

Job Description:

We are seeking a highly skilled and motivated ICT Support Engineer to join our dynamic IT team. As an ICT Support Engineer, you will play a key role in providing technical support and troubleshooting assistance to our internal staff and customers. The ideal candidate should have a minimum of 2 years of relevant experience in ICT support and hold a bachelor's degree or equivalent qualification in a related field.

Responsibilities:
• Provide technical support and troubleshooting assistance to internal staff and customers regarding ICT systems, hardware, and software.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Install, configure, and maintain ICT equipment, including computers, printers, servers, and networking devices.
• Collaborate with cross-functional teams to implement and maintain ICT infrastructure, systems, and services.
• Document and update technical procedures, guidelines, and knowledge base articles.
• Assist in the development and execution of IT projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Stay up-to-date with emerging technologies and industry trends.

Requirements:
• Bachelor's degree or equivalent qualification in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in ICT support or a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.


Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $70,000 to $120,000 per year (inclusive of super) Job Types: Full-time, Permanent

Applications close 15.00 PM AEST, 23rd April 2024
Mandatory: Australian Citizenship required to work within Federal Government.
 

About the company:
This leading Federal government agency supports Australian?s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations.  A great opportunity for an experienced Program Support Officer to join this busy team for a 18th months temporary assignment.
 
About the role:
 


Providing technical expertise across a range of programs or activities including systems and people performance, financial, staff lifecycle, knowledge and change management to contribute to business unit outcomes.
Assisting with maintaining process and documentation relating to service delivery, ensuring alignment to legislation
... Click here to view more detail / apply for Program Support Officer ? Disability & Health

Job description Our client are a high growth infrastructure client who have doubled in revenue turnover since last year. This will be an immediate 2-3 month Finance Business Analyst role where, you will play a critical role in improving finance processes. The ideal candidate will have a strong accounting background, having worked with ME close, with additional business analyst experience, having documented finance processes and provided process efficiencies to finance and the business. Key Responsibilities: Partner with key stakeholders to understand business objectives and provide financial analysis and insights to support decision-making processes. Map out finance processes, collaborate with cross-functional teams to streamline financial processes, improve efficiency, and drive cost-saving initiatives. Analyze financial data, including but not limited to budgets, forecasts, and financial statements, to identify trends, variances, and opportunities for improvement. Develop financial models and scenario analyses to evaluate business initiatives, investments, and strategic decisions. Prepare and present clear, concise, and insightful reports to…

Click here to view more detail / apply for Finance Business Analyst

• Develop, implement, automate data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Collaborate with product development teams (game or gamification solutions) to understand the insight and prioritize the analysis needs
• Define the business tracking need for specific KPI, working efficiently with the Data Tracking Specialist and BI Team to provide accurate data analysis
• Acquire data from different data sources and maintain databases/data systems, filter and “clean” data by discovering any mismatches or outliers, present information using dashboards and other data visualization techniques
• Analyze data using statistical techniques and provide ongoing reports, propose enhancement/KPI
• Analyze player behavior, evaluate game performance, interpret trends or patterns in complex data sets and propose suggestions to business challenge
• Provide monthly main KPIs data evolution for each project, quarterly full player analysis and list of recommendations for each project, quarterly full data analysis of all the games

CITIZENSHIP
You must be an Australian citizen or have permanent residency to apply for this position. Applicants not meeting this requirement will not be considered.
ESSENTIAL SKILLS AND EXPERIENCE

A degree in International Development, Education, Arts/Communications, Economics, Finance/Business or similar
Strong written and verbal communication skills
IT skills, particularly Microsoft Word and Excel
Strong research, analysis and report-writing skills
At least 1 year of relevant work experience, such as in public communication campaigns/marketing,  teaching/training, curriculum development, finance/banking, policy regulation, research

DESIRABLE SKILLS AND EXPERIENCE

Experience working in a cross-cultural context
Independent living or travel experience, preferably in the Asia Pacific region
Social media experience 
Experience in developing training and assessment programs
Experience in monitoring and evaluation
Interest in gender equality and women?s economic empowerment

ESSENTIAL PERSONAL QUALITIES

Independence and resilience
Cross-cultural awareness and sensitivity
Patience, tolerance and open-mindedness
Responsible (for own actions, upholding integrity)
Initiative and ability to adapt to
... Click here to view more detail / apply for Financial Inclusion Field Support Officer

The Actuarial Analyst provides Reserving and Pricing support as part of the UK General Insurance Actuarial team.  The candidate will process, validate and interpret data to statistically model and determine results for the business. The candidate will be required to develop, maintain and update reports and communicate results into the Senior members of the Actuarial team.