About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $120,000 - $145,000/year. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work 3 days in office, and 2 days remotely.

Who We Are & What You’ll Do

The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. 

DOTI’s Commitment to Equity: 

• DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. 

• DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. 

As the Senior Legislative Affairs Specialist, you will lead DOTI's legislative affairs activities, spearheading interaction and engagement with Denver's City Council. Additionally, you'll play a crucial role in generating awareness, fostering understanding, and garnering support for DOTI's initiatives and objectives within the realm of local legislative affairs.

Specifically, as the Senior Legislative Affairs Specialist of DOTI you will:

• Support and represent DOTI in legislative initiatives, serving as the primary point of contact for Denver City Council members, advising on policies and priorities that align with DOTI's mission and vision

• Develop and maintain strong working relationships with both executive agencies and external stakeholders, including City Council and the Mayor’s Office, to ensure coordinated responses, advice, and counsel on legislative issues, information requests, and policy alignment

• Monitor and research activities and concerns relevant to City Council and the Mayor’s Office, providing professional support and strategic advice to DOTI on legislative matters, grassroots outreach, advocacy, and educational programming

• Manage compliance and administrative tasks, ensuring timely submission of departmental forms, memberships, and conference registrations, while also contributing to operational advancements for efficiency and potential revenue growth within DOTI

• Support continuous quality improvement efforts and the annual assessment of budget activities, working closely with department leadership to align strategies, programs, and priorities with organizational goals

• Prepare data and research to support DOTI strategies, including alignment with federal and state legislation, and provide executive-level guidance on legislative engagement

• Serve as the departmental staff lead for the DOTI Advisory Board, strategizing on board topics and agenda items with committee members and DOTI leadership, and acting as a point of contact for other external stakeholder groups as needed

• Assist and complete various tasks and projects as assigned by the DOTI Deputy Manager of Internal and External Affairs

About You

What You’ll Bring

We are looking for an experienced leader with business and political acumen that is outcome oriented and has a proven track record of excellent performance within a very complex enterprise.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Bachelor's Degree in Political Science, Public Policy, Governmental Affairs, Business, or Communications

• Five years of professional level work in government affairs, public policy, business management, or a related field

• Demonstrated experience in communication skills, both written and oral, and the creation and delivery of presentations, as well as testimony

• Demonstrated experience in maintaining positive relationships with elected officials and other stakeholders

• Experience working with or in government, politics or regulatory agencies, as well as the ability to grasp complex policy and technical issues

• Experience providing executive-level advice and counsel

Required Minimum Qualifications

• Education requirement: Bachelor's Degree in Business Administration, Public Administration, Management, or a related field

• Experience Requirement: Three (3) years of professional experience at the type and level of Management Analyst Senior or planning and conducting operational and/or management studies including determining study methods and procedures, analyzing data, developing recommendations and implementation strategies, and preparing reports of findings and recommendation

• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education; additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

This position is expected to stay open until March 19, 2024. Please submit your application as soon as possible and no later than 3/19/2024 at 11:59 p.m. to ensure consideration.

About Everything Else

Job Profile

CA1609 Strategic Advisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$96,275.00 - $158,854.00

Starting Pay

$120,000 - $145,000/year

Agency

Dept of Transportation & Infrastructure

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

Job Description
Yale-NUS College is a highly selective liberal arts and science college in Singapore. Co-founded by Yale University and the National University of Singapore, the College is committed to excellence in research and teaching within a full residential programme that integrates living and learning. Its curriculum educates students in Asian and Western intellectual traditions as well as current scientific thought.

In order to enhance the research and teaching environment of the College, we welcome senior scholars to spend one or two semesters on our campus. The visiting faculty will be actively involved in research, preferably in cognate research areas with Yale-NUS faculty research fields, and will be asked to teach one or two courses per semester of their visit. We are currently seeking a Visiting Senior Lecturer to teach two (2) courses in Semester 1 of Academic Year 2024-2025.

Candidates should have a PhD degree with an excellent track record in research related to Global Affairs. Research achievements should include publications in leading peer-reviewed journal or conference commensurate with career stage

Job Requirements
Extensive teaching experience and passion for undergraduate education is essential.

Application Procedures
Applications should consist of the following: a cover letter explaining why the position at Yale-NUS is of interest; a full curriculum vitae, including a complete list of publications; statement on research interests, teaching experience and teaching philosophy, including how these might fit with the College’s particular mission and curriculum and other relevant documents.

We regret that only shortlisted candidates will be notified.

Equal Opportunity Employer
Yale-NUS College achieves excellence through the diversity of its students, faculty, and staff and by embracing inclusivity, equity, and global engagement. We encourage applications by diverse individuals with a demonstrated commitment to these values. For more information about the College, please visit https://www.yale-nus.edu.sg

Personal Data Protection Act (PDPA)
Candidates should understand that by sharing information with Yale-NUS, they authorise the College to use their personal data for the purposes of this application. The College will not use their data for other purposes and ensure that their data remains secure and confidential.

Work Location : Woodlands

Work Hours: Monday to Friday 7.30am to 2.00pm

Contract Period: 1 April 2024 to 31 March 2025

Job Responsibilities:

The Student Support Executive will work closely with the form/subject teachers, under the guidance of YH,AYH & SH/SM, to:

• support the teachers in the classroom

• assist with classroom routines and administrative matters

• assist in organising and maintaining a structured classroom environment.

• facilitate the use of learning materials that support students’ learning.

• maintain open communication with the classroom teacher, sharing observations, concerns, and successes related to students.

Job Requirement

• Possess at least a Diploma (preferably in Early Childhood Care & Education)

• Prior experience as a Student Support Excecutive or experience in teaching would be an added advantage

• Energetic and passionate to work with children

• Strong communication (writing and speaking) and administrative skills

• Strong problem-solving and organisational skills

22C1322 Maxhunt Resource Pte Ltd

R23115755 Nicole Choy

• Process Student Care Fee Assistance applications received from parents who wish to enrol their children in the programme and recommend the appropriate subsidy and duration of assistance.
• Be familiarised with system interfaces to process the applications.

Requirements:

• Degree
• Singaporean
• Meticulous and comfortable in working with numbers
• IT savvy and proficient in Microsoft Office

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Role Description: Sales/Project Specialist

As a Sales & Marketing Specialist, you'll collaborate with internal departments to pitch client accounts, ensuring seamless execution of customer requirements. Working closely with the Director, you'll progress from learning sales pitches to leading individual accounts, fostering a strong sense of teamwork.

Specific Responsibilities:

The role involves active participation in:

• Mastering sales pitching processes and techniques
• Conducting compelling presentations
• Effectively following up with clients and securing their enrollment
• Planning and overseeing project executions

Competencies:

The ideal candidate will demonstrate proficiency in:

• Identifying and targeting the right tier of clients through online platforms
• Exceptional telecommunication skills to convince clients for face-to-face meetings
• Delivering professional presentations to persuade business owners
• Collaborative project planning internally to achieve project goals
• Determining an optimal selling price ensuring a Win-Win situation for clients
• Leadership, both internally and externally, guiding the team towards common project goals
• Executing the sales process in alignment with proposed plans
• Developing business strategies for clients, including food pairing recommendations
• Establishing connections with clients across multiple industries
• Preparing comprehensive post-sales reports

Contact us today to schedule an interview.

Tel: 85887808 / 91895886

Job Type: Full-time

Salary: $2,500.00 - $3,200.00 per month

Location: 3 Ang Mo Kio Street 62, Link@AMK, Singapore 569139. Nearest MRT: Yio Chu Kang MRT

Benefits:

• Cell phone reimbursement
• Professional development opportunities
• Promotion to permanent employee

Schedule: Monday to Friday

Supplemental pay types:

• 13th-month salary
• Commission pay

Experience: Sales: 1 year (Preferred)

Job Role Description

Senior Student Care Facilitators are responsible for creating a safe and supportive learning environment for students, managing their behaviour, and effectively communicating with parents and stakeholders. They are responsible for ensure the safety and well-being of students at all times in the Student Care Centre, facilitating and guiding children in their daily routines, activities, and programs. They implement daily class activities, document student activities, progress, and behaviour, track student activities, and collaborate with colleagues within student care and from various sectors to support students with specific needs.

They build rapport with parents and serve as the first point-of-contact for parents in all matters related to the child, effectively communicating with parents and stakeholders. The ideal candidate is proactive and pre-emptive, striving for an incident-free and accident-free student care centre.

The Senior Student Care Facilitator plans, writes, and effectively implements age-appropriate lesson and activity plans, demonstrating excellent interpersonal and collaborative skills. They approach classroom and behaviour management with patience and a positive attitude, effectively handling conflicts and disruptive behaviour.

In addition to the above, the Senior Student Care Facilitator provides ongoing support, mentorship, and guidance to Student Care Facilitators and other junior Student Care programme staff, ensuring they have the necessary skills and knowledge to excel in their roles.

He/she has to work closely with the Student Care management and administration to implement best practices, ensure compliance, evaluate effectiveness, and ensure timelines are met.

A passion for working with children, strong organizational skills, and the ability to adapt to diverse needs are essential for this role.

Senior Student Care Facilitators serve as experienced role models, guiding and mentoring junior staff, and inspiring and motivating students to reach their full potential. They contribute to the continuous improvement of the Student Care programme under the guidance of the Student Care Manager and Student Care Assistant Managers.

Critical Work Functions and Key Tasks

Classroom Management

• Create a safe, stimulating, positive, and supportive learning environment in the classroom
• Supervise and guide students during routine transitions
• Establish clear expectations and rules for behaviour in the classroom and consistently enforce them
• Foster and maintain integrated and inclusive student care environment in which students with varying abilities and needs (including hearing loss and mild to moderate SEN) play and learn together
• Foster positive relationships with students, promoting a nurturing and inclusive environment
• Foster a positive and inclusive classroom environment that prioritises the needs, interests, and well-being of the students
• Utilise various strategies and techniques to address and prevent challenging or negative behaviour, including positive reinforcement, redirection, and conflict resolution
• Take a child-centric approach by actively listening to students, respecting their opinions, and recognising and valuing their individual differences and strengths
• Mentor, guide, and support Student Care Programme Facilitators to continuously improve their classroom management abilities.

Behaviour Management

• Monitor and manage student behaviour, addressing any disciplinary issues promptly and in accordance with center policies
• Use effective communication and conflict resolution skills to promote a harmonious environment
• Provide guidance and support to students in developing their social-emotional skills and positive values
• Acknowledge appropriate behaviour and address students' inappropriate behaviour using positive reinforcement strategies
• Manage classrooms and students in line with established classroom and behaviour management strategies
• Adopt the Positive Behaviour Intervention System (PBIS) for overall student and classroom management
• Use positive behaviour techniques to reinforce good behaviours
• Mentor, guide, and support Student Care Programme Facilitators to continuously improve their PBIS implementation and classroom and behaviour management abilities.

Parent Communication and Management

• Serves as a key point of contact for resolving conflicts and addressing concerns.
• Serve as the primary point of contact for parents and effectively builds positive relationships.
• Regularly communicates with parents and share updates on students' progress, address concerns or issues, and collaborate with parents for the best possible care and support.

Daily Programme & Scheduling of Daily Class Activities

• Maintain a structured daily schedule with engaging activities, minimising unstructured downtime
• Plan and execute lessons and activities for holidays and ad-hoc full-days
• Incorporate both indoor and outdoor activities to provide a well-rounded experience
• Provide basic academic support and supervise homework completion daily
• Provide weekly spelling practice
• Monitor and evaluate the effectiveness of program activities and make improvements as necessary

Administration & Documentation

• Maintain accurate records and documentation related to student attendance, activities, and incidents
• Collate attendance and activity consent/registration responses; follow-up on non-responses
• Keep track and follow-up closely on the minimum attendance requirements and absence documentation of students on the financial assistance schemes
• Work closely with the Centre’s admin team to mitigate potential attendance and documentation issues
• Timeliness in all administration, documentation and processes

Professional Development

• Attend regular staff meetings and participate in professional development opportunities to enhance knowledge and skills
• Attend trainings, courses and refreshers for necessary skills and certifications:

1. WSQ Student & Youth Care
2. Standard First Aid, CPR, AED
3. Food & Safety
4. Environmental Control Coordinator (ECC) Training
5. Certificate in Student Management
6. Certificate in Social-Emotional Learning
7. Other Internal Trainings
8. Other External Trainings
9. Curriculum/Programme Trainings

• Stay up-to-date with industry trends and best practices in Student Care
• Continuously improve classroom strategies based on feedback and reflection

Setting Routines and Expectations

• Clearly explain, consistently remind, and regularly encourage children to follow and practice center-wide routines, rules, and expectations
• Ensure Center-wide routines, rules, and expectations are displayed in a manner that is easy to see and understand

Collaboration with Various Stakeholders

• Build positive relationships with parents and stakeholders through strong communication and interpersonal skills
• Collaborate with other staff members to develop and implement effective strategies and interventions for students with specific needs or challenges

Mentorship and Guidance

• Serve as a resource person for facilitators, functioning as the go-to person for support in addressing challenges or issues that may arise
• Provide guidance and feedback to Student Care facilitators, ensuring they are equipped with the necessary skills and knowledge to effectively carry out their roles
• Lead daily huddles to review and reflect on the previous day’s operations and go over the current day’s plans
• Foster a collaborative and supportive team environment, encouraging facilitators to share ideas, seek advice, and learn from one another

SOPS’ and Best Practices

• Serve as a resource for facilitators when it comes to standard operating procedures, policies, and best practices.
• Assist the student care management and administration to implement standardized practices and policies across all student care programs.
• Stay updated on industry trends and best practices and share knowledge and resources with the team.
• Participate in regular meetings and discussions to provide input and contribute to program improvements.

Education, Skills, and Competencies

Education and Experience

• Minimum requirement – Diploma Graduate
• Preferably with teaching qualification or at least 2 years of relevant experience as a Senior Facilitator/Senior Teacher in a school-based Student Care Centre
• Preferably with at least 1 year of supervisory experience

Technical Skills and Competencies

• Classroom & Behaviour Management Skills
• Lesson Planning & Evaluation Skills
• MS Office Skills
• Familiarity with hearing aids, FM transmitters and other related technology
• Familiarity with relevant educational tools, resources, and technology
• Proficient in using software and online platforms for documentation and communication purposes

Generic Skills and Competencies

• Demonstrate a passion for working with children and promoting their overall well-being and development
• Exhibit patience, empathy, and understanding towards students and their unique needs
• Display strong organisational and time management skills to effectively plan and coordinate activities
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Ability to meet deadlines
• Ability to work effectively in a team-oriented environment
• Adaptability and flexibility in managing diverse and changing needs
• Problem-solving and conflict resolution skills
• Demonstrated professionalism and a strong work ethic
• Ability to multi-task and prioritise responsibilities
• Attention to detail and accuracy in record-keeping
• Ability to work independently with minimal supervision
• Patience, sensitivity, and inclusivity awareness

Roles and Responsibility

Delivery and presentation of lesson content to children

Supervision primary school children (primary 1 to 6) to ensure completion of daily homework

Ensure safety and timely transfer of students from school to student centre

Ensure safety of children

Regular liaison with parents and caregivers regarding children’s progress and behaviour

Fetching of students from nearby schools

Administrative work (sales, collection of fees, and collection of forms) and upkeep of centre premises.

Any other ad-hoc duties as delegated by Centre Head

Requirements:

Able to guide primary school subjects including Mother Tongue subject

Possess excellent work ethics and integrity

Exhibit a positive attitude when faced with challenges

Love children and the learning process

Have experience in teaching children, preferably at primary level

Possess a passion for nurturing children

Experience in working with children preferred. Those without experience may also apply as training will be provided.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

What You Will Be Doing

To work with the Manager, Student Admissions (SA) to manage matters pertaining to admissions of students, challenge examination (CEX) waiver, credit recognition, student admission systems and IT projects.

• Assist to develop and maintain an effective system for the planning of all administrative operations within the department.
• Assist to structure and maintain the department so as to facilitate effective performance by department staff through optimum delegationand clearly established individual responsibilities and objectives.
• To ensure department staff perform their work effectively towards meeting the established objectives.
• To assess and monitor work in progress and assess work performance of staff towards meeting the established objectives.
• To manage the application and admission process, including processing of applications, course offers and acceptance, and appeals forprogrammes.
• To manage the process of verifying applicants’ academic data with MOE, local polytechnics and autonomous universities.
• To manage the acceptance of offer process for all selected applicants.
• To manage the course fee payment of new students.
• To monitor accurate and up-to-date statistics on admissions.
• To assist in preparation of any adhoc statistics request by internal or external stakeholders.
• To assist in the review of policies and procedures pertaining to student admissions.
• To develop and maintain an effective and efficient system for application and admission, CEX waiver and credit recognition.
• To review admission systems regularly to incorporate new policies and requirements.
• To liaise with Campus IT Services department on all admissions and related system enhancements and IT projects.
• Co-ordinator role for department events/processes, school, etc.
• Assist with other tasks, duties as necessary or assigned.
• Assist with University-wide activities as necessary or assigned (e.g. graduation, invigilation, orientation, open house, etc.).

Job Requirements

• Degree Holder or GCE ‘A’ Level or Polytechnic Diploma with at least 5 years of working experience, preferably administrative.
• Has some supervisory working experience.
• Effectively bilingual in English and Chinese will be an advantage as the role will involve communication with international students from China.
• PC literate, with Microsoft Office Skills.
• Self-motivated, positive attitude and take initiative.
• A good team player with good interpersonal and communication skills.
• Customer service oriented, warm, friendly disposition
• Resourceful, creative and able to multi-task in a fast-paced environment.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Reporting to the Student Services Manager, Student Services, this role will be part of a customer-fronting team within a private education institution.

Accountabilities:

• Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
• Provide inputs or suggestions to improve on systems and processes to improve the efficiency and effectiveness of Student Services department.
• Executes work processes to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements.

If deemed competent during assessment of interview and with relevant years of experience, candidates will be considered for Senior Student Services Officer / Executive with the additional roles below:

• will additionally support the Supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.
• will provide guidance to team members to perform their duties effectively and efficiently.
• will assist the Supervisor to analyse the team's student interactions through the monthly scorecard.
• assists in audits on Student Services department.

Job Requirements:

• A recognized Diploma / GCE "A" / "O" Levels.
• Minimum 3 years of working experience within a service environment, preferably in a diverse education setting.
• Understanding of call centre operations, with knowledge of customer service and enquiry-handling processes is a must.
• Bilingual with good command of spoken and written English.
• Knowledge of Microsoft Office software.

Personal Attributes

• Excellent interpersonal, written and communication skills.
• Good planning and organisational skills.
• Ability to engage effectively with people of diverse background.
• Ability to communicate effectively with students and parents.
• A team player who is able to work with academic staff and administrative support personnel.
• Able to work independently and as a member of multiple and varied teams.
• Able to work on flexi-hours and Saturdays when required.

LASALLE College of the Arts is the highest ranked specialist arts institution in Singapore and joint top in Southeast Asia for art and design (QS World University Rankings 2023). The College offers 35 Diploma, BA (Hons) and postgraduate programmes in arts and design. Its faculty comprises a community of award-winning artists, designers, educators and researchers, whose practice-led research sets LASALLE apart as an international centre of excellence. LASALLE is a founding member of the University of the Arts Singapore.

The Division of Student Administration is seeking a highly driven individual with a passion for the arts and arts education to join us as a senior executive to organise Convocation and conduct student life activities. This position reports to the Senior Manager of Student Services, and the key responsibilities include but are not limited to the following:

• Assist in conceptualising, planning and executing Convocation in collaboration with other divisions.
• Work with the line manager to strategise and create opportunities and services that support students and their development, creating a positive and enriching student life.
• Develop, organise and conduct student activities such as student leadership and skills development programme and corporate social responsibility (CSR) activities.
• Assist and support key institutional and student life activities, including Orientation, and ad-hoc activities.
• Assist in community projects, student competitions and student promotions with industry partners, faculties and students.
• Liaise with internal and external stakeholders such as SPF, CNB and vendors.
• Use of multiple channels to maintain communication, disseminate information and receive feedback from students.
• Maintain and ensure information accuracy in the Student Learning Portal.
• Carry out and manage administrative processes (e.g. preparing activities proposal, managing procurement (if any).
• Manage student volunteers who may be called upon for social media takeovers during institutional events.
• Manage the production of collateral such as the Orientation guide and care card, and provide editorial content for events and activities for publicity on the College’s owned platforms.

Requirements:

• Bachelor’s degree from an established university with at least three years of administrative experience within a tertiary education environment.
• Good interpersonal, organisational, analytical and writing skills.
• Ability to engage and communicate well with students at tertiary level.
• Resourceful, multitasking, meticulous, proactive and excellent follow-through capability.
• Ability to work independently within tight deadlines and to produce output of high accuracy and quality.
• Ability to work collaboratively in a cross-cultural environment, both within the team and with the various faculties and divisions across the College.
• Proficient in Microsoft 365 and Google Workspace.
• Ability to embrace a student-centric service culture.
• Experience in developing and organising student life activities will be an advantage.

To apply:

Interested applicants are invited to apply directly at the LASALLE careers portal. Closing date is 5 March 2024 or until the position is filled. We regret that only shortlisted candidates will be notified.

PlayFACTO School is dedicated to being the learning partner of choice through our academic-focused, student-centric programmes rooted in the space of positive education to ensure that every child flourishes. We are constantly seeking like-minded individuals who believe in our mantle and possess the strength of character and burning passion to groom the next generation of leaders.

Start your rewarding career with us!

Roles and Responsibility (Student Care Teacher) :

• Execute PlayFACTO character development programs and engaging activities to students
• Supervision primary school children (primary 1 to 6) to ensure completion of daily homework
• Ensure safety and timely transfer of children from school to student centre
• Provide emotional support, conflict resolution, and positive reinforcement
• Regular liaison with parents and guardians regarding children’s progress and behaviour
• Administrative work (sales, collection of fees, and collection of forms) and upkeep of centre premises
• Any other ad-hoc duties as delegated by Centre Head

Requirements (Student Care Teacher) :

• Minimum requirement of a Diploma, preferably in an education or psychology-related field
• Prior working experience in a relevant role, preferably at the primary level
• Demonstrates exceptional work ethics and maintains high integrity
• Displays a positive attitude when encountering challenges
• Deep passion for working with children and fostering their love for the learning process

If you are a dedicated, enthusiastic individual seeking an opportunity to ignite learners' minds and embark on an exciting career, we would love to hear from you! We look forward to welcoming you to our PlayFACTO School family!

Include in your resume your educational and working background, details of your last work experience and 1 referee to provide review of your previous job performance. Apply here!

Only short-listed candidates will be notified for interview.

Job Description

1. Support Student Selection and Admissions processes, in compliance with EduTrust requirements, not limited to processing new application, providing course consultation, executing contract, updating of database.
2. Process Student’s Pass applications for international applicants
3. Manage student admissions database and attrition records. Assist in data analysis and audits.
4. Support recruitment drives through open house events, school outreach programmes, career and education fair
5. Report management

• To prepare report for operations meetings
• To maintain and update databases for purpose of internal reporting as well as submissions to external agencies.

Others

• Ad-hoc duties as assigned

Skills

• Proficient with MS Office applications
• Possess good written and communication skills
• Meticulous and keen eye for details
• Able to work independently and in a Team
• Candidates who are familiar with EduTrust regulations and/or with similar working experience in education industry will be an added advantage

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (20%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (20%)

• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

To support and promote children’s well-being through. in supporting our Tinkle Friend Services, which includes the helpline and chatline, developing resources to support children’s mental well-being through various channels. To develop evidence-informed group work and workshops for children and work systemically with educators/parents, so as to support the holistic development of the child. Conduct rigorous assessment and provide basic psychosocial, behavioural interventions to children in need. The purpose is to ensure that child’s mental well-being is supported so that they can be resilient and grow up strong and healthy.

• To support in the Tinkle Friend helpline and chatline to provide support to ensure children’s safety and promote well-being.
• To co-develop, design, plan, facilitate, monitor, evaluate and review services to address children’s related concerns (i.e bullying, protective behaviours, resilience, anger management, etc)
• To support in building children’s mental wellness (e.g building resilience, supporting them to regulate their emotions, equipping them with protective behaviours, building their pro-social skills) and other emerging needs (e.g bullying) through programme development and facilitating groupwork and workshops for children.
• Implement individual and group intervention plans and monitor progress
• Review effectiveness of intervention for children, caregiver and/or parents
• Maintain up to date case documentation
• To work collaboratively with child’s support networks-parents, educators and community partners to address the needs
• Conduct risk assessment, safety planning and implement safety plans as appropriate.
• To support identified children-in-risk through casework & counselling
• Broker with agencies and make service referrals, when required
• Work closely with Research Department to develop/refine evaluation tools for group work interventions
• To support and grow our pool of volunteers to be advocates and ambassadors in promoting children’s well-being

Key Requirements:

• Degree in social work/counselling/psychology or in related discipline or Post graduate diploma in social work
• At least 3 years of experience working with children (7-12 years old) and parents in counselling, casework, programme development or group work.
• Experience working with volunteers
• Programme development
• Case work and counselling skills
• Strong group work facilitation skills
• Good written and oral communication
• Trained in SSSG
• Trauma-informed
• Able to provide psychological first aid
• Possess knowledge of the social service and school landscape/resources
• Ability to do basic research and evaluation
• Able to conduct environmental scans and assess community needs
• Excellent interpersonal skills and a team player
• Strong engagement skills with various stakeholders.
• Able to work independently and in a team
• Experienced in creative engagements for social service programmes
• High levels of initiative

Other Requirements:

• Keen interest to work with children and the other systems in the child’s life (e.g. parents, educators, case workers, volunteers, etc)
• An insightful and reflective team player
• High levels of initiative, adaptability and responsibility.
• Proficient in Microsoft, Canva or other design softwares
• Strong administrative skills
• High levels of initiative, adaptability and willingness to grow professionally with the organization
• Be willing to work till 7pm minimally once a week

Job Description

Birmingham Academy is aggressively expanding and we are seeking a responsible Student Service Executive who will be supporting the processes of student's enrollment documentation. He/She will work and coordinate closely with the Admission Team.

Responsibilities:

• Assist in the processing of course applications according to EduTrust Guideline.
• Handling all operational matters relating to student course application
• Assist the Student Services Manager to ensure student recruitment agent files and data are kept up to date and filed in accordance with requirements.
• Handle student withdrawals and transfers including the collating of student withdrawal information.
• Manage Chinese parents/students enquiries and conduct pre-course couselling in Mandrain.
• Perform any other responsibility assigned by the reporting manager and the management team.

Requirement:

• Minimumly Diploma or equivalentwith 1 customer service experience;
• Experience in school student services is highly advantageous
• Excellent communication and interpersonal skills
• Highly efficient, able to multi-task and accurate in data entry
• Professional, meticulous, detail-oriented and able to work in a fast environment