Total 4,863 sourcing manager job vacancies in Customer Service category in Malaysia

For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Are you an organised and dynamic Manager with a passion for motivating others and keen to make a positive difference?

We have a fantastic opportunity for a Deputy Service Manager.

At Langley we believe in equipping our staff to be the best they can be. That means providing excellent support and free training to enable you to make a rewarding difference to people’s lives every day. We have a great opportunity available for a Deputy Service Manager to lead our team based within Gillingham - Kent, on a full time, permanent basis, working 40 hours per week.

The successful candidate will receive a competitive salary of £37,214 per annum as well as other generous benefits which include:

• Access to the Flexible Benefits Portal where you can tailor benefits to your individual needs
• Generous annual leave of 30 days plus bank holiday holidays
• Free on site meals whilst on shift
• Fantastic pension scheme, matched up to 8%
• Life Assurance up to 3 times your salary
• Fully funded DBS, renewals and DBS update service subscriptions
• Company sick pay scheme
• ‘Smart Health’, which includes unlimited access to online, telephone and video GP
• Access to private holiday flat in Torquay
• Wellbeing Support – our 24/7 Employee Assistance Programme includes free counselling and legal advice
• Eyecare & Flu vouchers
• Access to chaplaincy and pastoral support

As our Deputy Service Manager, you will positively support the Registered Manager in providing leadership to the staff team and supporting and facilitating the needs of the service users, in line with our Christian Mission and Values, legislative and regulatory requirements.

In this role you will be:

• Supporting the Service Manager in the delivery of high-quality care and support and to deputise when required.
• Supervising / managing staff and assisting key workers and support staff and providing staff and service users with relevant advice, support and training and putting your belief in Christ into action as a manager
• Facilitating and ensuring effective communication within the service and the wider Trust and ensuring teams are briefed fully
• Supporting and where necessary, leading, in the assessment and management of risk.
• Assisting in the management of the referral process within the service and to achieve agreed occupancy levels.
• Assisting in the management of a fair and equitable rota which ensures that adequate cover is maintained at all times and to play a full part in the service rota.
• Ensuring that clients are able to participate as fully as possible in the life of the service and to manage regular service user meetings and facilitate service user inclusion.

The successful candidate will be a practicing Christian who will create an environment where people feel valued, empowered and equipped to do their best work. This person will play a key part in providing strong Christian leadership and will be required to uphold the Trust’s Christian ethos and Christ like culture, aligned with our Christian Identity, and therefore there is a genuine occupational requirement for the post holder to be a practicing and professing Christian under the Equality Act 2010.

If you are looking for an opportunity to help lead our dedicated team to enhance the lives of our service users, as our Deputy Service Manager, please apply now as we would love to hear from you.

Closing date: 21st May 2024

We reserve the right to close earlier if we receive sufficient applicants.

A satisfactory enhanced DBS and Adults Barred List check is required for this role and job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK.

About LANGLEY

Langley is an innovative Christian charity that provides specialist housing, care and support services in the community, and targeted advice in prisons, for people seeking to live crime-free. With one of the lowest reconvictions rates in the country – under 3% whilst people are in our housing and care – we are changing lives and making communities safer across the country.

We're proud to be accredited as an ‘Investors in People: Gold’ employer, which celebrates the way we invest in our people. This is a huge achievement as our assessment covers the last 3 years of unprecedented challenges through the pandemic. This is the third time we have been awarded Investors in People’s Gold standard.

EQUALITY, DIVERSITY AND INCLUSION

ED&I is integral to Langley House Trust. We're committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

DISABILITY CONFIDENT

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants who meet the essential criteria listed in the job description. If you would like to be considered under this scheme, please state this in your application.

The Shrubbery is a registered care home for men with multiple and complex needs, including substance misuse, mental health issues and physical care needs. It offers 28 bedrooms, of which 14 are wheelchair accessible, and 20 are ensuite.

Job Highlights

• Competitive remuneration package & good employee benefits
• Career development opportunities
• Immediate vacancy & full-time permanent job role

JOB DESCRIPTIONS:

· 5 day work week

· Staff discount, voucher and monthly redeemable treatment

· AWS

· Salary up to $4,000

JOB RESPONSIBILITIES:

• Improving customer service procedures, policies and standards
• To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer)
• Coaching of soft skill to the team related to customer service
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry.
• Any Ad-hoc task assigned

REQUIREMENTS:

• Must be able to work on retail hours
• Must have Leadership ability
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in Mandarin and English to communicate with Chinese speaking customers
• Basic knowledge on digital marketing will be an advantage
• Minimum 2 years of supervisory experience
• Prior experience as cabin crew will be an added advantage

Evo Global Services - Evo House Services

We are a fast-growing student accommodation company that provides a home away from home, with luxury, comfort and safety. We believe in providing our tenants with something that money cannot buy: assurance of their security, in top-notch accommodation.

Job Summary:

We are seeking a motivated and enthusiastic Customer Success Manager to join our team to ensure exceptional customer service experiences for our students and stakeholders while maintaining strong contract management practices. As a Customer Success Manager, you will play a critical role in leading and driving the Customer Services business unit to achieve the organisation's vision, mission and core values. Your commitment to excellence, client-centric approach and effective communication skills will contribute to cultivating trust, commitment and a family-like environment.

Responsibilities and Competencies:

1. Lead and oversee the Customer Services team, ensuring the delivery of exceptional service to students and stakeholders.
2. Develop and implement customer service strategies and policies and procedures.
3. Foster a client-centric culture throughout the department.
4. Collaborate with Finance team to develop and manage contracts and service level agreements with various stakeholders according to legal requirements.
5. Ensure compliance with contractual obligations, monitoring contract performance and taking appropriate actions to address any deviations or issues.
6. Identify opportunities for contract improvements and negotiate favorable terms while maintaining a balanced approach to stakeholders' interests.
7. Continuously assess customer service processes and practices, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.
8. Monitor customer feedback and satisfaction levels, implementing strategies to address concerns and improve overall service quality.
9. Stay updated on industry trends and best practices in customer service and contract management, sharing knowledge and driving innovative initiatives.
10. Collaborate closely with other departments to align strategies and ensure seamless coordination of services and support.
11. Communicate effectively with internal and external stakeholders to build strong relationships and address any issues or inquiries promptly and professionally.
12. Collaborate with the Senior Manager to develop and manage the Customer Services budget, ensuring proper allocation of resources and cost control measures.
13. Conduct regular financial analysis and reporting to track expenses, identify cost-saving opportunities and support budgetary decision-making.
14. Lead and motivate the Customer Service team fostering a culture of commitment, teamwork and professional development.
15. Set clear goals and performance targets, provide guidance and support and conduct performance evaluations to enhance team members' skills and competencies.

Requirements:

• Minimum Diploma holders in Hospitality, Business Administration or relevant field
• Able to set business unit goals and KPIs, and lead and motivate the Customer Service team toward achieving the agreed KPIs.
• Strong understanding of customer service principles, contract management practices, and industry standards.
• Experience in customer service management and service level agreement
• Excellent attention to detail
• Excellent communication skill with strong relationship, interpersonal skills and dispute resolution skills
• Work well under pressure, meet tight deadlines and unexpected events
• Positive attitude and be passionate about ensuring high standards of quality and customer satisfaction
• Proficiency in English, Mandarin, Bahasa Indonesia and other languages will be a bonus

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

 
Weve made it our business to understand how people want to work today, tomorrow and beyond and as youd expect, we practise what we preach in our own workplace as well.
Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive.  We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future.
We have an exciting opportunity at Investa: we're currently in search of a Customer Experience Manager . In this role, you'll be instrumental in implementing a customer-centric model to enhance operational performance through events. You'll have the chance to celebrate key events throughout the year, fostering diversity, inclusion, and increased tenant engagement. Working closely with the Investa team, you'll play a pivotal role in ... Click here to view more detail / apply for Customer Experience Manager

Critical Care Manager Nuffield Health Oxford, The Manor Hospital | Nursing | Permanent Contract | Full time Up to £56,500 per annum, depending on experience 37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you. We're looking for a highly skilled Critical Care Manager with a passion for delivering exceptional patient care to join us at Nuffield Health, The Manor Hospital. Whether you're currently working in the NHS or in a private setting, now's the time to apply to Nuffield Health. This is an opportunity to work autonomously and grow your career - to be valued and to be free from the constraints that might be preventing you from achieving job satisfaction right now. About the Role Critical care is where your skills and training really come into play. No two patients are the same and every day is different. With us, you can be secure in the knowledge that you'll have all the support, training you need to handle whatever the role brings. We understand what makes you great as a nurse - your skills, dedication, ability to spot a problem and act quickly, as well as your empathetic approach. Together, these different aspects of care are what make our patients' journeys memorable - for all the right reasons. As a nurse registered with the appropriate governing body, you'll have the qualifications and experience relevant to your registration. You'll also have post-registration experience. Immediate / Advanced Life Support is desirable. Like us, you believe in putting people first. So you'll appreciate having the resources to fully understand and meet each individual patient's clinical and personal needs. Alert, focused, detail-oriented and empathetic, you'll have a wealth of experience to draw upon. We are looking to appoint an enthusiastic, motivated and dynamic individual who has undertaken post graduate study in intensive care and mentorship. You will need to have a passion for clinical care while possessing excellent leadership skills to support the team and assist the senior sister with the management of the unit. You will need extensive experience in critical care along with previous experience at a senior level. You'll be an excellent communicator and team worker - flexible and motivated. As part of the wider hospital team, you'll interact with practitioners from other areas because you understand that continuity in patient care is key. You'll be part of a close-knit, multidisciplinary team. And, with our consultant-led service, you'll be working directly with some of the best clinical talent around, gaining experience with new practices, equipment and facilities. These are all maintained to our high standards as we take great pride in our low infection rates and high CQC scores at Nuffield Health. As our Critical Care Manager, you will: Supervise and support clinical support staff and junior staff in the delivery of care, providing education, training and mentorship to meet development needs. Deliver high quality patient care, which is clinically effective, evidence based and appropriate. Assess, plan, implement and evaluate care as part of a collaborative programme. Helping you feel good. We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you. Nuffield Health Oxford Our modern hospital is based within a stone's throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms. We cater for inpatient and day care, providing a broad range of surgical specialties and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women's and men's health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands. Join Nuffield Health and create the future you want, today. Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post. It starts with you.

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Service Manager
$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Marymount MRT


Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Position Description

Employee Benefits


About us Grand Pacific Health is a not-for-profit, primary health care organisation.  Were here to provide our local communities in NSW and the ACT with equitable, inclusive and integrated health care including physical health and mental health care services.  We currently employ 340 people, provide services from 25 locations and are continuing to grow. About the position We are seeking a passionate and motivated Service Manager to lead the Murrumbidgee team in providing medium-term clinical services for adults who are experiencing mental health and other issues. The program aims to provide support and therapies for people living with mental health issues, and their families and carers. You will be accountable for the delivery of services ensuring efficient, effective, safe and high-quality consumer management and clinical / psychosocial service delivery
... Click here to view more detail / apply for Service Manager, Murrumbidgee

­Cureyoursearch are a Niche Health and Social Care recruitment agency for the North of England, and base our success on our experience, expertise, and track record in this sector, and by getting to know all about you.

­­­
Registered Care Home Manager
Elderly Care / Residential Care
£45-55k salary depending on experience
Stockport

Cureyoursearch is proud to represent a fabulous residential care home in Stockport, who are passionate about providing exceptional care. They are seeking a driven and compassionate Registered Care Home Manager to join their team.

In this rewarding role, you will:

- Provide strong leadership and direction to ensure the smooth running of the home, fostering a positive and resident-centred culture
- Champion high standards of care, ensuring compliance with CQC regulations and best practices
- Lead a dedicated team of carers and support staff, fostering a supportive and collaborative working environment
- Oversee resident well-being, working closely with families and healthcare professionals to deliver personalised care plans

The Registered Care Home Manager candidate:

- Must be a Registered Care Home Manager with care home management experience
- Excel in managing complex situations and making sound decisions under pressure.
- Excellent leadership and management skills, with the ability to motivate and inspire a team

The Registered Care Home Manager Package:

- A competitive salary of £45,000 - £55,000 depending on experience
- A supportive and collaborative work environment where your expertise is valued
- Free parking on-site
- Free meals at work
- Discount card and Blue Light Scheme

The Registered Care Home Manager Interview Process:

The interview process for this role will be two stage.

Stage one – Face to Face interview with the senior management team

Stage two – Face to Face interview and meeting with key members of staff

How to apply for Registered Care Home Manager role?

To apply for this excellent opportunity, please call Emma on 0161 523 1555 and forward your most up to date CV.

Referrals

CureYourSearch recruitment are acting as a recruitment consultancy, we offer a £250 referral for every successful placement via recommendation.

Advice

Due to the high number of applications we tend to receive we cannot always advise every unsuccessful applicant of the outcome, therefore, if you have not heard back from us within 28 days of submitting your application, please assume on this occasion that you have been unsuccessful.

Please note, here at CureYourSearch we don’t advertise every single vacancy. If you are looking for a role please call 0161 523 1555 with your requirements and we will be sure to assist you!

We pride ourselves on consultation, communication, and collaboration, and take the time to understand and appreciate exactly what it is you are looking for so you can be fulfilled in your chosen role.

Cureyoursearch are dedicated to ensuring the safety and welfare of vulnerable individuals, therefore all offers of employments are subject to a DBS check.

(Keywords:, home manager, registered manager, commissioning manager, nursing home manager, nurse manager, clinical lead, rgn, rmn, rnld, unit manager, nurse, senior nurse, cqc manager)

Job Responsibilities

• Manage the daily operations of teh centre
• Manage the unkeep of teh centre and facilities
• Implement quality standards for all programmes in the centre
• Plan and implement communication with parents
• Leade the staff team
• Prepare financial reports
• Manage administrative matters related to the centre and students
• Other Ad-hoc duties assigned by Centre Director

Job Requirement

• Diploma in Business Managementwith a minimum 3 years of supervisory / leadership experience in a student care teacher / preschool / enrichment centre environment
• Proficient in MS Office
• Excellent communcation and interpersonal skills
• Strong leadership quality
• Able to teach at least 1 primary school subject

New Project based opportunity for a specialised subject expert to provide advice and service excellence within the FMH faculty
Utilise your exceptional customer service skills to support academic managers to navigate university systems
Full-time fixed term for 12 months (with the potential to extend), based at our Camperdown Campus with a Base Salary $95,860 + 17% superannuation


About the opportunity The University of Sydney is now placed equal 19th globally in the highly regarded 2024 QS World University, jumping 22 places from last year. Our graduate employability is 1st in Australia, and 4th in the world; our subject rankings in Medicine are rated 1st in Australia, and 18th in the world. The Faculty of Medicine and Health has been designed to enable innovation, excellence and strategic vision in teaching, research, and clinical practice not only in medicine and health, but in all of the areas in which we operate. We
... Click here to view more detail / apply for Manager Support Officer

Service Delivery Manager

As leader of the Warner Service Delivery team, you will be responsible for owning key relationships with service partners and suppliers to streamline support processes and monitor service levels, address gaps in support and ensure appropriate support contracts are in place and regularly reviewed. You will ensure technology is delivered consistently across the Warner estate, and the support processes in place are fit for purposes to allow the business to operate efficiently.

What will I be doing?

• Carry out occasional site visits to better understand where teams experience persistent technology issues, and the impact on their ability to deliver our guest experience. Own and implement the improvement process.
• Demonstrate a commitment to delivering a superior technology experience to our teams.
  Support sites teams with resolving operational issues including door locks, phone lines, AP connectivity and PDQs
• Ensure the Service Delivery function communicates service outages, project communications and technology-related incidents effectively, and support with reviewing Problem/RCA with internal/external service partners and suppliers
• Gain a sufficient understanding of the systems used by Warner team to help deliver improved service levels
• Gain a sufficient understanding of the necessary workplace systems used with your department, such as iBuy, Cornerstone, Concur, in order to be able to support teams
• Encourage and support Service Delivery continuous improvement, ensuring support and process documentation is always updated, reports and comms fit for purpose, and adopting any other best practises from industry standards.
• Working collaboratively with all central teams to continually improve the team technology experience
• Work towards implementing and owning a streamlined support offering for Warner business, across hotel team and Hemel.
• Provide general support to technology related project plans helping to ensure they are delivered on time and on budget

What are we looking for?

• Good organisation and time management skills
• Able to manage multiple priorities and adapt quickly to changing requirements
• Be proactive in gaining a broad, high-level, understanding of a wide variety of systems and processes
• Autonomous decision maker – able to just between need for assertiveness and peer review

The benefits of working with us

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Leisure Hotels and Haven Holidays (including further discounted breaks within
  Warner for you, your family, and friends to use)
• Access to numerous discount and offers with many national brands and retailers.

Diversity, equality, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.