Total 5,621 social responsibility manager job vacancies in Customer Service category in Malaysia

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for ODOS (Office of Dean of Students).
• Support C4SR's mission to provide a transformative learning experience through community service and cultivate active citizenship in our students though service and community engagement platforms:
  • Mentor and guide student leaders of ongoing local and overseas projects to provide more impactful and sustainable service to the community through service learning principles and tools such as needs analysis and asset mapping.
  • Curate new projects to address unmet community needs (local and overseas) and build capacity of communities, in collaboration with non-profit/community partners and student teams for sustainable impact.
  • Facilitate and help students to recognize and articulate their learning through the community service experience.
  • Guide student leaders to partner donors and non-profit partners to curate more sustainability-related projects.
• Review and re-design of current projects:
  • Enhance student projects so as to allow students to meet their community service graduation requirement through the fulfilment of 1 project.
  • Collaborate with partner organizations to re-design projects so as to facilitate more effective student learning and create a more sustainable service impact for the beneficiary communities.
  • Guide student leaders to align their project scope to the identified UN SDGs for community service.
• Enhance visibility of the community service initiatives and good work of our students:
  • Collaborate with internal corporate communications team, and external agencies to increase publicity and awareness of the various student initiatives.
  • Coordinate the production of essential collaterals including videos and print materials.
• Donor engagement and management of donor funds:
  • Collaborate with Office of Advancement to curate new projects and platforms to engage donors and tap on resources such as funds, professional expertise and networks so as to support students' in addressing community needs.

QUALIFICATIONS

• Degree holder with at least 5 years of relevant working experience.
• Experience in Student Development, Service-Learning, and Community Engagement is essential.
• Possess skills and experience in Service-Learning specialist domain areas and best practices in community engagement.
• Passionate about educating youths facilitation skills and knowledge of assessment of learning outcomes a key advantge.
• Detail-oriented with strong project management, good administration and organisational skills.
• Strong communication, interpersonal and presentation skills.
• Good team player and having strong interpersonal skills with the ability to interact effectively with internal and external stakeholders.
• Ability to guide, influence and be assertive whenever necessary.
• Self-driven, meticulous, resourceful, and adaptable to changes.
• Flexible with the ability to work on multiple projects in a fast-paced environment.
• Strong network with community service sector will be an advantage.
• Able to work outside regular office hours occasionally .

OTHER INFORMATION

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Support C4SR's mission to provide a transformative learning experience through community service and cultivate active citizenship in our students though service and community engagement platforms:
  • Mentor and guide student leaders of ongoing local and overseas projects to provide more impactful and sustainable service to the community through service learning principles and tools such as needs analysis and asset mapping.
  • Curate new projects to address unmet community needs (local and overseas) and build capacity of communities, in collaboration with non-profit/community partners and student teams for sustainable impact.
  • Facilitate and help students to recognize and articulate their learning through the community service experience.
  • Guide student leaders to partner donors and non-profit partners to curate more sustainability-related projects.
• Review and re-design of current projects:
  • Enhance student projects so as to allow students to meet their community service graduation requirement through the fulfilment of 1 project.
  • Collaborate with partner organizations to re-design projects so as to facilitate more effective student learning and create a more sustainable service impact for the beneficiary communities.
  • Guide student leaders to align their project scope to the identified UN SDGs for community service.
• Enhance visibility of the community service initiatives and good work of our students:
  • Collaborate with internal corporate communications team, and external agencies to increase publicity and awareness of the various student initiatives.
  • Coordinate the production of essential collaterals including videos and print materials.
• Donor engagement and management of donor funds:
  • Collaborate with Office of Advancement to curate new projects and platforms to engage donors and tap on resources such as funds, professional expertise and networks so as to support students' in addressing community needs.

QUALIFICATIONS

• Degree holder with at least 5 years of relevant working experience.
• Experience in Student Development, Service-Learning, and Community Engagement is essential.
• Possess skills and experience in Service-Learning specialist domain areas and best practices in community engagement.
• Passionate about educating youths facilitation skills and knowledge of assessment of learning outcomes a key advantge.
• Detail-oriented with strong project management, good administration and organisational skills.
• Strong communication, interpersonal and presentation skills.
• Good team player and having strong interpersonal skills with the ability to interact effectively with internal and external stakeholders.
• Ability to guide, influence and be assertive whenever necessary.
• Self-driven, meticulous, resourceful, and adaptable to changes.
• Flexible with the ability to work on multiple projects in a fast-paced environment.
• Strong network with community service sector will be an advantage.
• Able to work outside regular office hours occasionally .

OTHER INFORMATION

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

Overall Responsibilities:

Communicate with the stakeholders in the marketing team and sales team to decide the best customers to work with, arrange set ups for customer engagement opportunities including event participation and asset creation.

Top 3 Daily Responsibilities:

• Set strategy and vision for the implementation of our customer reference program and as the external contact for customers.
• Engage with marketing, sales, product and executive teams, on a daily basis, regarding customer advocacy. Train internal teams on use of reference materials, processes, programs and strategy for customer assets.
• Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers.

Mandatory Skills/Qualifications:

• Bachelor's degree or equivalent practical experience - MBA degree a plus.
• At least 5 years’ experience in business-to-business (B2B) marketing or developer marketing channels such as content, event and community marketing, direct emails and social media.
• Project management skills and experience including websites, social media, reporting and managing vendors and agencies for content creation and review

Non-Essential Skills/Qualifications:

• Set strategy and vision for the implementation of our customer reference program and as the external contact.
• Provide reporting and updates on a regular basis to track status of references, key gap areas and provide recommendations
• Work with local teams to build customer content such as videos, case studies, blogs, slides and then amplify them to showcase momentum in the local market.

What's involved with this role:



Temporary Social Worker x4 - Adults Social Care
Reference no: Sunderland 2024 AGY 15
Pay Rate: £154.99 per day PAYE
37 Monday to Friday, normal working hours
This opening assignment is for 6 months
City: SUNDERLAND
Enhanced DBS disclosure required
Qualified social worker to complete review tasks predominantly within care home setting. Social worker to be part of an office based team in Sunderland.
Key Responsibilities


Provide person centred assessment of need at a level of complexity appropriate to the post, facilitating choice through the promotion of independence, as allocated by your line manager and where requested.
Work with the person or carer to develop an agreed care and support plan to achieve the identified outcomes to meet assessed eligibility need within resource allocation.
Refer, liaise, consult and work effectively with agencies and other professionals in order to meet identified needs.
Ensure care and support services are person centred, focused and promote the independence, overall safety and well-being of adults and where relevant children.
Promote and embed the effective delivery of strength based approaches to support planning, maximising on an individual’s strengths and community / family resources.
Provide professional support and information, guidance and advice on how their needs could be partly or wholly met by universal and other non-care services.
Proactively work towards embedding personalisation into practice including but not limited to individual budgets, direct payments, self-assessment and self-directed support. Practice and support planning will be focused on outcomes rather than service driven.
Undertake reviews of support packages as required ensuring the right level of support is delivered only for as long as is needed and at a reasonable price, advising the person and their carers’ of alternative services as appropriate.
Take professional responsibility for managing a case load, including adults with complex problems and whose circumstances may place their personal liberty or safety at risk.
Provide written reports and support plan to represent individual and carers needs and ensure you maintain a high level of data quality for all information recorded, ensuring that the information is timely, accurate and complete.





NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.




Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.




Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:






A professional social work qualification such as Social Work Degree, MA in Social Work, Diploma in Social Work (CQSW, CSS) or equivalent
Current Registration with the HCPC
Full current driving licence or access to a means of mobility support

Knowledge:


Good working knowledge, understanding and application of the Care Act
Knowledge and understanding of other relevant legislation for adult social care, for example the Mental Capacity Act, Mental Health Act, Deprivation of Liberty Safeguards
Up-to-date knowledge and understanding of the Continuing Healthcare Framework and the ability to undertake joint health and social care assessments
Up-to-date knowledge and understanding of social care policy developments, best practice and current trends in health and social care

Experience:


Experience of providing a professional person centred social work service to people with care and support needs. This may include people with a learning disability, autism, older people and people with physical and mental disabilities
Experience of multi-disciplinary working
Demonstrable experience of undertaking complex assessments
Experience of personalisation and delivery though self-directed support
Experience of safeguarding frameworks, processes and procedures as well as managing complex cases
Experience of building relationships with community service providers and working in effective partnership to improve outcomes for individuals

Skills & Abilities:


Effective decision making skills which may involve considering risks
Effective time management skills and planning skills ensuring deadlines are met
Effective problem solving skills
Excellent communication skills with the ability to present complex information both verbally and in writing in a clear, concise manner to a range of audiences
Excellent case recording and report writing skills
Ability to undertake assessments, develop support plans and conduct reviews
Ability to contribute to the Councils aims and objectives within an overall framework that safeguards adults, promoting independence, health and wellbeing
Able to work outside of office hours as required as required by your contract of employment





ALD



1

Job Ref: Sunderland 2024 AGY 15


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.9/5 and nearly 1000 reviews has an exciting Locum opportunity available for an experienced Social Work Team Manager to join a well-established Children’s service based in Liverpool.

Team/Specialism: Early Help

Pay Rate: £36.72 per hour (assignment rate)

Contract: Locum, 3-Months

Hours: Full-time

Benefits of working for Sanctuary Personnel:

• Effortless Registration: Say goodbye to paperwork! Our fully online and paperless registration service streamlines the process, making it convenient and hassle-free for you.
• Compliance Made Easy: Enjoy peace of mind with our free DBS and compliance service, which includes paid-for mandatory e-learning and practical training modules tailored to your needs.
• Exclusive Opportunities: Unlock access to prestigious Social Work roles that you won't find elsewhere. From collaborating with NHSBT to supporting vital projects at The Home Office and Vaccination Centres or relocating candidates to Australia, The Falkland Islands and many other destinations, our network opens doors to diverse and impactful assignments in the UK and globally.
• Expert Guidance and Support: Benefit from personalised clinical governance and revalidation support from our in-house qualified health professional with over 15 years of experience. We're here to ensure you're always on top of your game.
• Rewarding Referral Program: Spread the word and reap the rewards! Refer a friend that works in Social Work and receive a generous £250 bonus once they've completed just 100 hours of work. The best part? There's no limit to how many friends you can refer.
• Professional Development: Working as a locum in Social Work provides opportunities for continuous professional development. You may encounter new challenges, technologies, and best practices in different settings, which can enhance your clinical skills and knowledge.

Duties:

• Responsible for oversight of the work completed in the Early Help Hubs as well as supporting the implementation of various grant funded projects and pilots
• Overseeing the work of consultant social workers, social workers and outreach family support workers in the Liverpool Early Help Hubs

Requirements of the Team Manager:

• Degree or equivalent in social work
• Current Social Work England registration
• Have a proven track record of managing staff, experience in overseeing level of need decisions in relation to case work and experience of the triage and allocation of referrals

Contact:

This Team Manager job is advertised by Kelly Page; if you are interested in this position please click above to apply now.

We welcome applications from Social Workers who meet the above requirements.

Regretfully we are only able to respond to experienced Social Work candidates who meet these requirements for this Social Work role as we need to meet our clients’ requirements, but please feel free to browse our open roles that may be more suitable for you.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.

Proud member of the Disability Confident employer scheme

My client in Greater London is looking to appoint a talented Adult Social Care Transformation Programme Manager on a Contract basis.

The role will play a crucial leadership and delivery role in designing and implementing a multi-year Adults Transformation programme.

About the role:

Based in Greater London (hybrid):

• Setting the foundations for a transformed Adult Social Care system, the programme manager will lead the delivery of: an OT-led review post-discharge; design of a high-quality re-ablement function; reduction and delay in long term care packages; and review of Mental Health provision.
• Building on these immediate activities, the Senior Programme Manager will support the SRO and service to develop and design a financially sustainable operating model for Adult Social Care and the broader health and social care system.
• Design an ambitious programme which meets the Council’s ambitions to reduce inequality and develop a financially sustainable model.
• Using your subject matter expertise, lead the analysis, design and recommendations for financial and demand modelling to support this.

About you:

You will have the following experiences:

• Extensive experience in Adult Social Care Transformation, within a Local Authority context.
• Direct experience of structuring, running and managing complex business change projects and programmes in Social Care
• Strong leadership, influencing, people engagement, and people management skills.
• Experience of building excellent relationships with senior managers and Members

What’s on offer:

• Salary: up to £650 per day, Inside IR35

*negotiable based on experience

*please submit your CV with the rate you require

• Hybrid working
• Contract type: 3-6 month minimum
• Hours: 09:00ach -17:00 Monday to Friday

How to apply

• Once your CV is received, if you are successful you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke Group

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.

When you join us, you will receive:

• Access to a wide range of temporary and permanent opportunities
• Free DBS checks
• Post Placement Aftercare
• Loyalty reward scheme and regular competitions for our agency professionals

INDSCG3

We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to email their CV to John Shorrock on refer@spencerclarkegroup.co.uk remembering to include your details as well.

*T’s & C’s apply.

Job Description

Lead, as a key worker, in the provision of person centred care with holistic support of individuals, in a community or residential setting, whilst promoting equality and choice for all. Responsible for development, recording, implementation and review of personal care and support plans in partnership with service users.

This role will require flexible, evening and weekend working.

There is a responsibility for the post holder to work toward continuous improvement of the post for the benefit of the Service and the organisation.

Working pattern will be 07:30 -15:30 or 14:00 - 22:00 and every second weekend.

This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

This post has a minimum requirement of two references, one of which must be your current or most recent employer.

Fixed term for a period not exceeding 03/06/2024

Informal Enquiries to: Dana Macdonald
Contact Number - 01467 539 576

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here.  Alternatively, we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk

Proud member of the Disability Confident employer scheme

Service Care Legal are currently working alongside a London Borough Council which is in need of an experienced Adult Social Care Lawyer to join their team.

ROLE: Senior Adult Social Care Lawyer (Solicitor, Legal executive or Barrister)

RATE: £55-£60ph

LOCATION: London Borough Council. The role can be done remotely but would involve attending the office once a month

CONTRACT LENGTH: 5 months ongoing

The Role:

• Deal with an Adult Social Care legal files from start to completion. This would involve dealing with C.O.P. work and mental health cases
• There will be some expectation to advise on some Children Act work such as NRPF, CA 1989 JRs, age assessments etc.
• Handle any other responsibilities required for the successful running of the team

The Person:

• Someone who has 3+ years of P.Q.E. in Adult Social Care Law (Solicitor, Legal executive or Barrister)
• Someone who has an understanding of the structural framework of Local Authority Law and has worked at a Local Authority before
• Someone who is able to deal with their own caseload independently whilst also assisting others with theirs

Benefits:

• Flexible working hours
• Remote working
• Weekly pay

If this sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with me via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job reference: AHSS00074W3SJE
Location: Russell House, Rhyl & agile working
Salary: Grade 6 £28,770 - £31,364 per annum
Hours: 37 hours per week
Contract: Fixed term for 12 months

An opportunity has arisen for a dynamic individual to join the Mental health team as a Social Care Practitioner. The post will involve joining a multi-disciplinary team and providing person centred, outcome focussed support to citizens across Denbighshire.

The post holder will receive support from a dynamic and responsive team, covering both North and South Denbighshire.

The role will be located at Russell house, Rhyl working alongside social workers and support workers supporting adults and their families.

This is an agile working post and will have the opportunity for both office and home working.

Appointment subject to Disclosure & Barring Service Check and satisfactory references.

If you would like to discuss any aspect of the post, please call Kate Salvoni on 01824 712382.


What makes Denbighshire County Council a great place to work?

We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.

• Flexible and agile working opportunities
• Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days
• Local Government Pension Scheme
• Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme)
• Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc)
• Car salary sacrifice scheme and car leasing scheme
• Family friendly policies

How to Apply?
To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification:

www.denbighshire.gov.uk/work-for-us

Please outline on your application form how you meet all the essential criteria for this position within your supporting statement.

CLOSING DATE: 9th May 2024

Candidates must complete an application form on our website to be considered. We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview.

Proud member of the Disability Confident employer scheme

Enthusiastic individual wanting to support, enable and provide personal care, emotional and practical support to younger/older persons with a Learning/Physical Disability within a Registered Care Home.
Individuals are supported with a wide variety of needs to accomplish opportunities to ensure the health and wellbeing is maintained.
This includes persons with a learning disability, Physical disability, Behaviours that challenge, Epilepsy, Peg Feeding. Autism.

Maintaining a homely atmosphere ensuring that the rights, dignity, diversity, independence and wellbeing of Individuals are maintained.

To support and encourage Daytime Opportunities

For further information please contact Claire Bartz on 01685 725000.

All new applicants are required to complete a 10 hour online Welsh Work Course. You will need to complete parts 1 and 2 of the course and must be able to evidence this prior to starting work with the Authority. For further information on how to complete this course please visit: https://learnwelsh.cymru/

ESSENTIAL CRITERIA
You will be required to provide evidence of all qualifications specified as essential

Application forms can be completed online at www.merthyr.gov.uk

If you do not have access to the internet, application forms can be obtained by telephoning 01685 725000 and are to be returned no later than 16.05.2024 to HR Administration, Civic Centre, Castle Street, Merthyr Tydfil, CF47 8AN.

We reserve the right to close vacancies earlier than the closing date.

Email: Human.ResourcesAdmin@merthyr.gov.uk

Ability to speak Welsh is desirable.

Merthyr Tydfil County Borough Council encourages applications from Welsh speakers. Application forms may be submitted in Welsh and any applications completed in Welsh will not be treated any less favourably than those submitted in English.

If you are successfully shortlisted for interview please contact human.resourcesadmin@merthyr.gov.uk to let us know if you would like your interview to be conducted through the medium of Welsh.

Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.

All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both. Any breach of confidentiality may lead to disciplinary action.

We value diversity in our workforce and consider ourselves to be an Employer of Choice, committed to promoting and integrating equality of opportunity into all aspects of our work. We welcome applications from everyone and encourage applicants from all groups and backgrounds to apply and join us at Merthyr Tydfil County Borough Council. We are strongly committed to eradicating discrimination in the workplace and ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, disability, sex, race, sexual orientation, marriage and civil partnership, religion or belief, gender identity and expression, and pregnancy and maternity.