Total 2,470 service operations manager job vacancies in Others category in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

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About ORMC

Office of Risk Management and Compliance (ORMC) strives to be a trusted business and governance partner in the sustainable creation, optimization and protection of the university’s overall enterprise value through a best-in-class risk and governance system. This is via instilling and embedding a proactive risk culture within the university that is complemented by a comprehensive and robust risk management and governance framework. With a structured methodology and approach in anticipating, identifying and assessing and prioritizing, treating, monitoring and responding to the portfolio of risks across the organization.

This role will be part of the Governance & Risk Management (GRM) Unit to transform its risk agenda and establish a culture from being risk reactive to one that is more pro-active, pre-emptive and risk intelligent in addition to the recovery measures which are already in place. At ORMC, we oversee the strategic and operational risk areas of NUS and implement recommendations as appropriate.

Job Description

• Support the implementation of Enterprise Risk Management Framework by actively engaging key stakeholders to effectively manage NUS operational risks.
• Conduct risk assessment workshops or risk deep dives with NUS risk units to identify, analyse, evaluate and document risk and treatment.
• Perform regular in-depth reviews of the NUS Risk Register to ensure risks are refreshed, adequately identified, appropriately assessed, and mitigation actions are timely implemented and documented for enterprise level reporting.
• Involve in risk incident management process and work with risk units on risk incident investigation and closure, and the conduct of deep-dive risk assessment and read-across risk assessment if required.
• Partner risk owners to periodically review key risk indicators (KRIs) and submission of KRI data for enterprise level reporting.
• Assist with development/presentation of reports and dashboards for NUS senior management, Risk Management Steering Committee, Executive Committee, the Board.
• Support the operationalization of the BCM framework at the university level.
• Build risk management capability in Risk Units through proactive engagement and communication, management of resource and knowledge sharing platforms such as online portal, development and execution of training and awareness programmes such as online trainings, workshops, seminars, roadshows, forums, etc.
• Involve in cross-IHLs collaboration efforts on risk management.
• Lead, Co-lead or support in risk projects such as research papers on specific risk topics, University-wide implementation of Enterprise Risk Management system/tool, etc
• Support other departmental projects such as Risk Forum, Phoenix, data analytics, etc.

Qualifications

• Bachelor's degree
• 4-5 years of hands-on Enterprise Risk Management experience with in-depth knowledge in the governance structure and end-to-end process.
• Acumen in sensing, measuring, managing, reporting and monitoring risks, as well as in identifying opportunities arising from risks, with experience using enterprise business intelligence tools, such as PowerBI, ERM tools and generative artificial intelligence tools.
• Excellent communications and presentation skills with a desire to engage the Risk Management Community in ways that are more proactive than reactive.
• A practical mindset to contextualize information with the flexibility to zoom into and out from detail quickly, and a strong inclination to ensure analyses and recommendations are timely, pragmatic, fit-for-purpose and in-depth.
• A fast learner with self-motivation who requires minimal supervision, demonstrates agility, sticks with timelines, and aspires to be ready to offer solutions and advice in the presence of a situation or challenge.
• Ability to appreciate a diverse, dynamic, and fast-paced environment of a multifaceted organization.
• An open mind for future exposure to additional work streams from within and outside of ORMC that will benefit a long-term career growth.
• Knowledge in effective pedagogy and software/tools for developing and implementing effective and impactful risk training and awareness programme will be an added advantage.

JOB SUMMARY

To effectively develop and lead a team a Global Team of Commodity Managers to ensure excellence. To drive technical excellence within the commodity Management Team by developing tools, metrics and strategies that meet the business needs. The development, implementation and measurement of a Global Business plan that fully meets the needs of our business sectors (i.e. commodity strategies, supply base development, Global infrastructure, price management etc.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

LEADERSHIP AND PEOPLE MANAGEMENT RESPONSIBILITIES

Recruitment:

· Influence and assist with the recruitment, interview and hire of Commodity Managers

· Communicate criteria to recruiters.

Employee and Team Development:

· Identify individual and team strengths and development needs on an ongoing basis.

· Create and/or validate training curriculum in area of responsibility.

· Coach and mentor Commodity Managers to deliver excellence to every internal and external customer.

· Assist with the creation and management of succession plans for assigned areas of Commodity Management.

Performance Management:

· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, knowledge of operational roles and responsibilities, personal development goals).

· Solicit ongoing feedback from Business Unit Management, Commodity Management, Materials Management, peers and team members on team member’s contribution to the team. Provide ongoing coaching and counseling to team members based on feedback.

· Express pride in the team and encourage them to feel good about their accomplishments.

· Influence and assist in performing team member evaluations professionally and on time.

· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.

· Coordinate activities of teams and keep them focused in times of crises.

· Influence and assist with ensuring recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:

· Provide weekly communication forum for the exchange of ideas and information with the team.

· Organize verbal and written ideas clearly and use an appropriate business style.

· Ask questions; encourage input from staff.

· Assess communication style of individual team members and adapt own communication style accordingly.

SUPPLY CHAIN MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:

· Know and understand the Corporations strategic direction.

· Define, develop and implement a strategy, which contributes to the Corporate strategic direction.

· Develop an understanding of each Workcell business strategy as it pertains to Supply Chain Management and Commodity Management.

· Provide regular updates to BUM, Materials Management, Supply Chain Management and Operations Management on execution of the strategy.

· Develop a Business plan for assigned commodities.

Cost Management:

· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes or complete re-engineering of processes and systems).

· Define, develop and make effective use of cost analysis tools.

· Provide feedback to peers on cost and cost trends.

Forecast Development and Accuracy:

· Prepare timely forecasts for the function.

· Compare forward forecast results to historical actual results for trend assessment and analysis.

TECHNICAL MANAGEMENT RESPONSIBILITIES

· Demonstrate expertise in assigned commodities and fully competent in all aspects of supply chain Management including commodities not directly assigned.

· Develop a Global Commodity infrastructure that supports Jabil’s business and growth plans.

· Develop, monitor and implement Global Commodity Strategies

· Develop the supply base to exceed the goals and objectives of Jabil and the supply chain management team

· Market Jabil’s Supply Chain Management expertise both internally and externally

· Define, Develop and implement supply chain models to meet Jabil’s business needs.

· Analyze market conditions and implement supply chain strategies to assure supply and price competitiveness

· Be a leader in ensuring that Jabil maximizes our purchase leverage for the best total cost of ownership

· Influence Jabil’s current and potential new customers

· Develop effective relationships with Business Unit Management to ensure that Supply Chain Management is fully involved with new business opportunities.

· Drive continuous improvement through trend reporting analysis and metrics management.

· Assure that procedures and work instructions are efficient and not redundant.

· Offer new, innovative and entrepreneurial ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”

· Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

· Periodically “get down in the trenches” to rehabilitate troubled plants. Foster a “back to basics” mentality during these times. Lead by example; “Walk the talk.”

· Establish new measurement systems if/where appropriate.

· Ensure the efficient and timely exchange of knowledge and information within the Jabil Corporation to ensure best practices are shared throughout the Jabil organization.

· Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality).

· Ensure all sensitive and confidential information is handled appropriately.

· May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

· Ability to apply concepts of basic algebra and geometry.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

· Strong knowledge of global and regional logistics operations and industry.

· Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.

· Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.

· Strong knowledge of international direct and indirect taxes as well as global customs regimes.

· Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.

· Strong and convincing communication skills.

· Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

· Bachelor’s degree in Business Administration, Materials Logistics Management, or related discipline.

· Five years related experience in electronics manufacturing, materials management, negotiation, cost reduction activities and materials planning.

· Domestic and international travel is required.

· Or a combination of education, experience and/or training.

Primary Responsibilities:
Managing all daily operational activity, such as but not limited to:

• • Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.
  • Complete, and periodically maintain, proper departmental documention, such as but not limited to:
    • troubleshooting guides,
    • policies,
    • procedures,
    • processes,
    • resolution guides,
    • walkthroughs,
    • training material.
  • Ensuring documented departmental policies, procedures, processes, etc. are followed.
  • Apply strong triage methodologies for proper and timely creation, handing, resolution, management, communication, and closure throughout a Tier 2 trouble ticket life cycle.
  • Develop and maintain departmental and individual key performance indicators, per ticket-type SLOs, communication internal and content requirements, escalation SLAs, and reports that track key metrics associated to each.
  • Continually identify, define, and lead initiatives that improve the customer experience, reduce ticket duration, eliminate ticket creations, avoid repetitive tasks, and/or streamline ticket handling.
  • Maintain actual and forecasted personnel work demand calculators, with augments and training being completed prior to resource exhaustion.
  • Improve existing tools, data, and content utilized or provided by Tier 2 to customers, agents, and other AireSpring departments.
  • Act as the primary escalation point of contact for issues raised beyond technician and supervisors levels, and own a timely path to resolution and communication related to the escalation.
  • Implement and maintain a robust root cause data gathering method for all tickets and escalations, and seek to eliminate/reduce go-forward similar tickets and escalations through inter-departmental process/data improvement initiatives, customer/agent education, personnel training, documentation improvements, tool changes/development, and automation projects.
  • Set departmental standards, develop and maintain a robust quality assurance system, and manage the results to the standards. 
  • Ensure that the Tier 2 globally distributed technical support departments operate successfully 24x7 and that escalations and ticket management are performed by skilled and available resources during each shift.

We are in search of a Financing Manager / Deputy Director with extensive experience in financing and strategic leadership. The ideal candidate will have a broad spectrum of financing skills, including securing active funds, and driving financial initiatives to foster company growth. Previous involvement in IPOs and large-scale projects would be highly beneficial for the role.

Key Responsibilities:

1. Utilize extensive financing expertise to manage a diverse range of financial activities, including sourcing active funds and securing investments for the company.
2. Utilize extensive experience in sourcing funds both locally and overseas to support company initiatives.
3. Provide strategic insights and recommendations to senior management based on a deep understanding of financial markets and industry trends.
4. Collaborate cross-functionally with internal teams to align financing activities with overall business objectives.
5. Play a pivotal role in the execution of deals, overseeing due diligence procedures and facilitating investment agreements.

Qualifications:

1. Bachelor's degree in Finance/ Investment related field or equivalent.
2. Minimum of 5 years of experience in banking institutions, with a deep understanding of banking operations.
3. Candidates with over 5 years of experience in banking institutions may be eligible for the Deputy Director position.
4. Experience directly participating in IPOs and possessing project management skills would be beneficial.
5. Strong leadership abilities with a demonstrated history of leading and developing high-performing teams.
6. Good ethics and professional conduct, and with strong sense of responsibility and teamwork spirit.
7. Proficiency in spoken and written Chinese, English is beneficial for effective communication and document translation purposes.

Job Description & Requirements

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

Role Purpose:

As Assistant Manager in Watsons International Exclusive Brands team, you will manage and grow the Exclusive Brands portfolio, source and facilitate new and uprising health & beauty brands, and support business units across Asia driving O+O customer strategy.

A typical day in this Role:

• Responsible for achieving Exclusive targets on sales growth; contract negotiation and members O+O engagement to support business growth.
• Proactively engage and collaborate with Exclusive Brand partners, local trading teams and internal cross-functional teams to drive, enhance & support brand strategies, brand growth and expansion plan with O+O campaigns and customer & marketing activities.
• Source new & uprising brands in the markets, recruit prospective exclusive partners and facilitate new brands launch; conduct market research & analysis covering the Global & Asia beauty trends.
• Prepare regular report and analysis on Exclusive Brands performances to deliver insights for local trading teams and partners to drive sales growth.

This job is a good fit for You if:

• You are a TEAM PLAYER. Your focus is on the relationships within the team. You are optimistic, energetic and feel energized when working with others.
• You are a COLLABORATOR. You explore outside resources and develop contacts that may be helpful to the team. You are high energy and outgoing.
• You are a COMPETITOR. You are comfortable with taking calculated risks and you have a laser focus on achieving results.
• You are an INQUIRER. You often ask “Why?” and quickly look for patterns to move forward with solutions. You tend to be less traditional and more willing to try new things.

Success will depend on:

• Having a Bachelor Degree in Business related disciplines with at least 6 years relevant experience in beauty industry and/or FMCG related field.
• Result oriented with strong analytical skills.
• Strong negotiation skills, project management skills, interpersonal communication skills with the ability to influence.
• Passionate in health & beauty industry, stay up to trend and demonstrate strong commercial sense.
• Fluency in English, Cantonese and Mandarin (both written & spoken).
• Proficiency in Powerpoint and Excel.
  

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.

This position is under the MARKETING & DEVELOPMENT Team. Together with the Marketing, they drive new businesses and form the heartbeat of the company's growth potential.

Responsibility

• Part of a team to launch and develop new products and businesses
• Do market research and formulate business strategies for new products, including B2C, B2B and Overseas markets
• Presenting to consultants, architects, interior designers, developers, property management on customize solutions
• Specifying products for tenders
• Work closely with Sales Team to help develop key accounts
• Responsible for the growth of new businesses or products

Requirements

• Min 5 years of working experience in sales and /or marketing
• Degree in Business, Marketing, Engineering, Interior Design or Architectural
• Good business acumen to identify opportunities
• Good communication and presentation skills
• Must be resourceful - to provide solutions and form collaborations with potential partners
• Experience in Built Environment, Facility Management, Interior Design and Architectural is an advantage

Benefits

• Attractive basic, AWS and motivating quarterly incentives
• Transport Allowance for own vehicle
• Medical Insurance benefits
• Annual overseas incentive trips
• Good work life balance and positive work environment

Candidates with lesser experience could be considered for executive positions.

We seek a dynamic and results-driven Key Accounts Manager to join our team and oversee relationships with our key clients. The ideal candidate will possess strong communication skills, a proven sales and account management track record, and a deep understanding of the PPE industry. As a Key Accounts Manager, you will be responsible for nurturing new and existing client relationships, identifying new business opportunities, and driving revenue growth.

Your role will involve understanding client needs, providing strategic solutions, and ensuring overall satisfaction. The ideal candidate will have a strong background in key account management within the workwear and PPE industry.

Responsibilities:

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with key stakeholders.
• Build and maintain strong, long-lasting relationships with key clients in the Marine and Oil & Gas industry.
• Develop and implement strategic account plans to achieve sales targets and maximize customer satisfaction.
• Conduct regular business reviews with clients to assess performance, identify growth opportunities, and address any concerns or issues.
• Collaborate with internal teams, including Sales, Marketing, and Operations, to ensure alignment and execution of account strategies.
• Identify and pursue new business opportunities within existing key accounts, upselling and cross-selling additional products and services as appropriate.
• Prepare and present sales proposals, contracts, and pricing agreements to key clients, effectively negotiating terms and closing deals.
• Monitor and analyze sales performance metrics, reporting on key account activities, revenue forecasts, and market trends.
• Negotiate contracts and agreements to ensure mutually beneficial terms for both Wenaas Workwear and key clients.
• Monitor contract compliance and address any issues to maintain strong partnerships.
• To inform product development and marketing initiatives, provide feedback to internal teams on product performance, customer needs, and market demand.
• Using our CRM system, maintain accurate records of client interactions, sales activities, and account updates.

Qualifications:

• Bachelor's degree or any equivalent.
• At least 5-8 years’ experience in customer service, and Proven experience in key account management, preferably within the workwear, PPE, or related industries.
• Strong interpersonal and communication skills, both verbal and written.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• In-depth knowledge of the Marine and Oil & Gas sector, with an understanding of industry trends and client requirements.
• A positive attitude, patience, and empathy when interacting with customers.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

About the Opportunity
We have exciting opportunities for experienced Duty Managers to join our Operations teams at our Boggabri Village located in the Gunnedah Basin approximately six hours northwest from Sydney. 
This position is permanent night shift, responsible for the continual monitoring of all Civeo?s Accommodation and Behavioural policies and procedures. This would be conducted through regularly checking in with departments and facilities (Buildings) throughout the villages, and regular inspections of the village/surroundings. 
This position will also be required to respond to emergency situations throughout the village and conduct welfare check at the request of Village Management. 
To assist with the Food & Beverage Department, Administration and Village Management with various tasks including auditing, stocktake, conducting welfare checks and administrative duties.
Full-time, Permanent Positions Available.
Note: these roles may require candidates to undergo psychometric testing as part of the recruitment process.
 
... Click here to view more detail / apply for Boggabri ? Duty Manager

We are seeking a dynamic and experienced F&B Events Manager to join our team and oversee the planning and execution of all F&B events. The ideal candidate will have a strong background in hospitality, event management, and knowledge in food and beverages. The Events Manager will be responsible for coordinating all aspects of F&B events, ensuring seamless execution and exceptional guest experiences.

Event Planning and Coordination:

Ø Assist in day-to-day client communications and quotation generation by liaising with the client and the team.

Ø End-to end event management from overseeing the setup to ensuring the smooth execution of the operations and overall guest’s experience

Ø Lead and manage the service staff and bartenders to ensure high levels of service and guest satisfaction.

Ø Maintain a strong presence during events to ensure the guest experience comply with the company standards.

Ø Develop and manage budgets for each event including negotiating with vendors to secure cost-effective and high-quality supplies and services,

Ø Assist to arrange for quotation and placing order for various items required for events / projects (e.g. packaging, props, tableware, glassware, linen, furniture, drinks, printings, etc.)

Ø Coordinate to manage inventory (drinks, napkins, tableware, glassware, linen, tools & serving trays, etc.)

Ø Handle administrative matters related to event organisation

Requirements:

Proven experience as a F&B Events Manager or in a similar role within the hospitality industry.

Strong organizational, time management and multitasking abilities.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet tight deadlines.

A self-starter who can work independently and collaboratively with a positive mindset

In-depth knowledge of food and beverage trends and industry best practices.

If you are a passionate and detail-oriented professional with a flair for creating memorable F&B experiences, we invite you to apply for the position of Events Manager with ATIPICO. Join our team and contribute to the success of our exciting and diverse events program.

We are looking for a dedicated application manager to join our IT department and take over the supervision of our network and software applications. The responsibilities of the application manager include identifying the best applications for the business's needs, installing the software, and upgrading and repairing the software as needed.

To be successful as an application manager, you should have a strong working knowledge of computer networking and administration, as well as expertise with computer troubleshooting. Ultimately, a top-notch application manager should have excellent technical skills, attention to detail, and the ability to adhere to deadlines.

Application Manager Responsibilities:

• Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.

Application Manager Requirements:

• A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.
• Experience working as a junior IT specialist.
• Broad working knowledge of computer networking, installation, and administration.
• Experience with database management and project management.
• Excellent technical skills.
• Expertise in troubleshooting viruses and other computer problems.
• The ability to remain up-to-date with the latest software developments.
• Strong leadership, management, and customer service skills.
• Great analytical, problem-solving, and communication skills.
• The ability to handle stressful situations.

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

· Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

· Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals