Total 44 service engineer job vacancies in Customer Service category in kuala lumpur

• 吉隆坡瑪陽斯里路
• 5個工作天
• 高達 RM 4800
• 最低 SPM

工作職責：

• 有效且有效率地識別並解決客戶的疑慮、投訴或問題
• 及時管理呼入和呼出電話

要求：

• 資格：最低SPM
• 能與講國語的同行聯絡
• 至少 1 年相關工作經驗

如有興趣，請寄履歷或Whatsapp至0187633119

津貼和福利

• 事假
• 公積金
• 社會保險協會

Working days: 5 days (Any 5 days between Monday to Sunday)

Working hours: Shift work 9am - 6pm or 1.30pm - 10.30pm

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• 13th Month Salary
• Shift allowance
• Work life balance

工作日：5天（週一至週日任意5天）

工作時間：輪班工作 上午 9 點至下午 6 點或下午 1.30 至 10.30

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 第 13 個月工資
• 輪班津貼
• 工作與生活的平衡

ROLE POSITIONING AND OBJECTIVES

To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to assist our riders on a daily basis but also should be able to grasp the insights from your day to day work to provide insights on how we can make the riders experience seamless with foodpanda. You will function as the first point of contact or frontliner who assists our riders with their concerns for both delivery and non-delivery related enquiries.

 

WHAT YOU WILL OWN:

• Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience
• Develop excellent product knowledge to enhance riders’ experience and support
• Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues
• Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders
• Able to multitask working on various channels
• Handle complaints, provide appropriate solutions and alternatives within the allocated time
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
• Grow as part of Live Operations in line with our foodpanda values and COE principles
• Ability to work on personal and team goals as part of a dynamic team in a fast paced environment

 

- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and Targets.
- Ensure that the team are handling day to day operational tasks in accordance with the established work processes and instructions.
- Assists management with hiring processes and new team member training.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Delivers 1:1 conversation with Team members to address performance, work on the development and any other item.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Performance Management 
- Responsible for all operational performance & cadences of BPO
- Be a point of escalation for all deviations from the standard operational framework, KPI, and SOPs.
- Develop, Own, Improve & Maintain BPO KPIs while constantly finding ways to drive efficiency at the BPO.
- Working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and improve the overall customer experience.
- Co-own department systems, tools, SOPs, and overall customer experience.

Strategic Management
- Analyze reports and data from Tableau or legacy systems and drive operational or drive improvements at a program level.
- Facilitate weekly and monthly review meetings with the BPO partners & work closely with multiple stakeholders at central operations.
- Take ownership of daily, weekly & monthly reporting regardless of whether the local team or at BPOs.
- Use data to make calculated decisions or support improvement initiatives or even resolve existing issues within the workflow or processes.

Relationship Management
- Lead and manage the overall performance of the BPO by monitoring KPI, producing development plans to improve BPO performance.
- To perform ad hoc monitoring either remotely or side by side to ensure that the BPO is handling day-to-day operational tasks as well as customer escalations in accordance with established work process and instructions.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting hardware and software issues for TVs / Monitors.
• Provide immediate attention to serious cases and escalate for swift resolution with your manager (if required).
• Provide WOW solutions for our customers. Elevating PRISM+ to have the best customer service experience among our competitors.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Maintaining a polite, helpful, and professional manner.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• At least 1 – 3 years of relevant work experience in customer service/customer experience would be an advantage.
• Diploma/Degree holder or equivalent.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize and prioritize work.
• Prior experience using Zendesk or any other Customer Service Management system would be an advantage.
• Experience in the consumer electronics/gaming hardware industry would be an advantage.
• Candidates must be willing to handle Australian & Philippines markets 2-3 days a week.
• Candidates must be willing to work permanent night shifts, weekends, and public holidays. (5-days work with rotational off-days)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• Do ensure that you have all the following:
• Stable internet connection
• Personal computer or laptop
• Headset or earphones

• 14 Days Annual Leave

• 1 Day Birthday Leave

• Annual outpatient benefit (Includes dental and optical benefits)

• Annual increment

• Performance bonus

• Free flow snacks and drinks!

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities: 

• Provide front-line support to our customers via live chats, phones, and email. 
• Answering queries and resolving client issues regarding our products, platforms, and promotion. 
• Address customer feedback as well as complaints professionally. 
• Record and update customer data and other relevant information when necessary. 
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. 

• Candidate must possess at least Secondary School / SPM certificate 
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
• Fresh graduates are welcome to apply. 
• A genuine interest in working in financial markets and client services. 
• Willing to work on shifts (Including weekends if required). 
• Proficient in Microsoft Office. 
• Fluent in Mandarin and English including written and verbal communication skills, Japanese would be a plus!  
• Excellent communication and interpersonal skills 

• A logical and analytical approach to problem-solving. 
• Able to start within short notice period. 

 

Regional Service Delivery Manager

Description -

What a Regional Service Delivery Manager does at HP:

• Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to continuously improve the HP/Partner operational ecosystem supporting key Asia Pacific Japan (APJ) accounts.
• Operations/SLA Management: coordinate as required with internal teams to ensure contractual SLA is met for all allocated accounts. Oversee infrastructure upgrades, modifications and deployments with customer impact. Own and manage all operations and delivery related conversations with the customer. Work with internal teams to develop problem management framework and service improvement plans.
• Customer Relationship Management: Act as a primary contact for Customer queries and issues. Put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted. Responsible to achieve best-in-class customer satisfaction on key Asia Pacific Japan (APJ) accounts.
• Process engineering: When and as required by the leadership team, look end to end across service delivery management processes, as well as upstream and downstream processes. Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status. Lead action planning to tangibly improve the above.
• Compliance/Audit: Act as required by the leadership team as a Compliance/Audit point of contact – including and not limited to Audit engagements. Design, lead and/or implement remediation plans as required.

Individuals who do well in this role at HP, usually possess:

• Ability to work in a diverse team, and with a diverse range of people.
• Deep understanding of Services/Contractual business, direct back ground preferred.
• Bachelor's Degree in Business Management or relevant fields.
• Min 8 years Service Delivery and/or Operations Management experience (or relevant equivalent).
• Min 2 years experience in Project/Program Management preferred (or relevant equivalent).
• Growth mindset, creative thinking & Quick to embrace change.
• Excellent Stakeholders Management skills.
• Good understanding of financials/costing/pricing methodologies in the services industry.
• Good understanding of Risk Management methodologies in the Customer Support environment.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Nature and aim of the position

Currency Select, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), a leading provider of Global Tourist Tax Free processing services is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.

Reporting to the Manager Applications Support in Sydney, the role’s focus will be to support, monitor and maintain the efficiency and availability of our software applications.  In this role, you will work closely with external software vendors, our Infrastructure, and internal development team and our IT operations teams.

To succeed, you should possess extensive experience in providing application support in a fast-paced environment and have a proactive approach to application support to manage required tasks.

Main Duties and Responsibilities

• Providing software application support as directed by Manager Applications Support.

• Perform analyses of software application functionality and suggest improvements.
• Ensure effective front end and back end functionality of applications.
• Consult with software vendors, software development teams, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish root causes for application errors and escalate serious concerns to management.
• Keep records of configuration changes and schedule application updates.
• Document processes and monitor application performance metrics.
• Providing technical support to clients and internal users in other departments.
• Assisting with systems integrations.
• Maintain and update technical documents and procedures.
• Assist in preparing maintenance plans and upgrade schedules for applications.

Key Collaboration

• IT Infrastructure Team
• Platform and Product Development Team
• IT Operations
• Finance Team
• External Software Vendors

Key Competencies

• Minimum 5-year of Application Support experience
• 3-year of working experience ideally within a payments processing business
• Working experience with Linux Operating Systems and Oracle Database
• Working knowledge of payment clearing and settlement processes

Preferable Skills and Competencies

• Demonstrable experience as an Application Support Engineer.
• Prior experience in providing application support for ACI Acquirer Module, ACI

Interchange Module & Control-M application is highly desirable.

• Ability to manage code migration, document configuration changes, and monitor application performance.
• C programming skills and background
• Linux shell scripting experience
• Advanced SQL scripting
• Data modelling skills
• Competency to provide broader support across internal departments.
• Exceptional analytical and trouble-shooting skills.
• Working experience in payment processing business is highly preferred.
• Strong organizational skills with ability to prioritize workload.
• Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution.
• Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality.
• Excellent in English (written and spoken), other languages are desirable.

Education and Background Qualifications

• The incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with at least 5 years of experience working as an Application Support Engineer. They should have strong analytical and trouble-shooting capabilities, and a proven track-record in providing support for critical enterprise application.

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem- solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Join us and be a Pos Malaysia Wira!

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team – someone who is up for the transformation challenge and excited by the significant opportunity it represents.

Job Responsibilities:

Own It :

• Record transactions in respective system provided by Pos Malaysia

Build Trust :

• Engage with internal counterparts in solving issues

One Team :

• Working collaboratively with the team to solve customer issues within the timeline

Move Fast :

• Adapt, simplify and act quickly

Delight Customers :

• Provide solution and follow up until customer’s issue is resolved
• Manage customer interactions via multiple channel such as call, chat, email and social media

Job Requirements:

• Possess at least STPM/Diploma in any field or at least 3 years of working experience in contact center or customer service industry.
• Possess good communication and writing skills (English & Malay language).
• Proficient in using Microsoft Office product suite; MS Excel, MS PowerPoint and MS Word.
• Familiar with contact center environment is an advantage.
• Excellent interpersonal skills with the ability to develop and maintain effective relationships.
• Able to work on shift basis, over time and public holiday.
• Able to commute independently to Pos Malaysia designated work location.

Additional information:

• First year employment is based on 1 year contract basis.
• Subsequent year employment will be offered based on performance review.

This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history

Leading our Service Desk Operations, you’ll play a central role in ensuring efficient and effective 24/7 service desk operations within the data centre environment. In this position you will be responsible for leading a team of service desk professionals, optimising service delivery tasks, managing escalations, and ensuring exceptional customer support and incident resolution.

Your key responsibilities:

• Lead and manage a team of service desk operators and analysts, providing guidance, training, and mentorship to ensure high-quality customer support. 
• Develop and implement service desk strategies, processes, and best practices to optimise incident resolution and service delivery. 
• Oversee service desk operations, ensuring timely response and resolution of customer inquiries, incidents, and service requests. 
• Monitor service desk performance and Key Performance Indicators, identifying areas for improvement and implementing process enhancements. 
• Maintain incident management and service request procedures to ensure efficient incident resolution and customer satisfaction. 
• Act as the point of contact for service desk-related inquiries, escalations, and incident management. 
• Develop and maintain strong relationships with data centre customers, ensuring a high level of customer satisfaction. 

• Provide outstanding customer support through phone, email, and live chat, ensuring that every interaction leaves a positive impression.
• Understand customer needs, address concerns, and provide solutions promptly.
• Record detailed notes of customer interactions, ensuring every detail is captured.
• Work collaboratively with the wider customer service team to share insights and learnings.
• Demonstrate a proactive approach, spotting potential issues before they escalate and suggesting improvements.

• A keen eye for detail and a meticulous approach to tasks.
• Strong communication skills, both verbal and written.
• The desire to grow and take on greater responsibilities over time.
• Team player mentality, always ready to help out and learn from peers.
• Adaptable to rotational shifts with 1 rest day and 1 off day.
• Comfortable with a hybrid work model, with anchor days in our Malaysia office.

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

By submitting an application and/or confirming your candidacy, you acknowledge that you have read the Privacy Policy and consent to the Beam Group of Companies processing your data in accordance with the Privacy Policy. Please contact us if you change your mind at any time in relation to the consent you have provided.