Total 111 service engineer job vacancies in Kuala Lumpur Sentral

• 職位：應用支援工程師。
• 薪資：RM2500-3500。
• 工作地點：吉隆坡市中心（每週工作5天）。

我們的客戶是一家IT技術公司，主要為馬來西亞和東南亞地區以及北亞和美洲的保險公司、銀行和金融機構提供綜合解決方案和服務。憑藉著明確的成長策略和充滿活力的成功文化，他們現在正在尋求招募更多熟練的 IT 專業人員來提供第一線和第二線應用程式支援角色。
工作職責
該職位在技術 IT 團隊內工作，負責建置和支援產品控制、損益表產生、報告和獨立價格驗證等領域使用的內部開發的應用程式。您的角色將是產品控制業務職能的第一線支援。
主要職責：
*執行內部應用程式測試。
*根據客戶的要求進行規格研究。
*排除並解決與應用程式相關的技術問題。
*確保軟體錯誤和問題得到解決。
*用於培訓目的的應用軟體文件。
*對報告的軟體問題進行調查。
*為客戶提供現場和電話/電子郵件支援。
*參加與客戶的會議。
候選人及所需技能
此職位適合接觸嚴格監管環境（最好是金融服務環境）的畢業生或入門候選人。
理想的候選人必須擁有電腦科學或 IT 工程的文憑/學位資格。
具備 SQL 資料庫、uniVerse 的工作知識和基本的網路配置技能。
具有在 IT 支援環境中工作的經驗。
了解非人壽/普通保險業務流程是一個優勢。
優秀的書面和口頭溝通能力。
也鼓勵應屆 IT 畢業生申請。

對該職位的申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my直接將簡歷轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

職責：

• 深入了解我們的產品、其功能及其應用。
• 透過市場研究、勘探和網路來識別和尋求新的商機。
• 與潛在客戶互動，了解他們的需求並推薦合適的解決方案。
• 準備並向潛在客戶展示產品演示、提案和報價。
• 與銷售團隊合作，以達到並超越銷售目標。
• 與客戶建立並維持牢固的關係，解決他們的詢問並提供卓越的客戶服務。
• 隨時了解產業趨勢、競爭對手活動和市場發展，以有效定位我們的產品和服務。
• 協助制定銷售策略、行銷活動和促銷活動。

要求：

• 工程、銷售、行銷或相關領域的學士學位。
• 鼓勵應屆畢業生或具有一年以下經驗的個人申請。
• CGPA 3.4以上畢業
• 能夠用國語對話和理解
• 對銷售充滿熱情，渴望從事技術銷售職業。
• 強大的人際溝通和溝通能力，能夠向非技術受眾闡明技術概念。
• 自我激勵、結果導向、渴望學習。
• 能夠在團隊環境中獨立工作和協作。
• 精通 Microsoft Office 套件及 CRM 軟體者佳。

津貼和福利

• 員工股權
• 佣金和獎金
• 中心位置
• 個人發展機會

Responsibilities:

• Develop a deep understanding of our products, their features, and their applications.
• Identify and pursue new business opportunities through market research, prospecting, and networking.
• Engage with potential customers to understand their needs and recommend suitable solutions.
• Prepare and present product demonstrations, proposals, and quotations to prospects.
• Collaborate with the sales team to meet and exceed sales targets and objectives.
• Build and maintain strong relationships with customers, addressing their inquiries and providing excellent customer service.
• Stay updated on industry trends, competitor activities, and market developments to effectively position our products and services.
• Assist in developing sales strategies, marketing campaigns, and promotional activities.

Requirements:

• Bachelor's degree in Engineering, Sales, Marketing, or a related field.
• Fresh graduates or individuals with up to 1 year of experience are encouraged to apply.
• Graduated with CGPA 3.4 above
• Able to converse and comprehend in Mandarin
• Passionate about sales and eager to pursue a career in technical sales.
• Strong interpersonal and communication skills, with the ability to articulate technical concepts to non-technical audiences.
• Self-motivated, results-oriented, and eager to learn.
• Ability to work independently as well as collaboratively in a team environment.
• Proficiency in Microsoft Office suite and CRM software is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Central location
• Personal development opportunities

Working days: 5 days (Any 5 days between Monday to Sunday)

Working hours: Shift work 9am - 6pm or 1.30pm - 10.30pm

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• 13th Month Salary
• Shift allowance
• Work life balance

工作日：5天（週一至週日任意5天）

工作時間：輪班工作 上午 9 點至下午 6 點或下午 1.30 至 10.30

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 第 13 個月工資
• 輪班津貼
• 工作與生活的平衡

ROLE POSITIONING AND OBJECTIVES

To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to assist our riders on a daily basis but also should be able to grasp the insights from your day to day work to provide insights on how we can make the riders experience seamless with foodpanda. You will function as the first point of contact or frontliner who assists our riders with their concerns for both delivery and non-delivery related enquiries.

WHAT YOU WILL OWN:

• Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience
• Develop excellent product knowledge to enhance riders’ experience and support
• Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues
• Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders
• Able to multitask working on various channels
• Handle complaints, provide appropriate solutions and alternatives within the allocated time
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
• Grow as part of Live Operations in line with our foodpanda values and COE principles
• Ability to work on personal and team goals as part of a dynamic team in a fast paced environment

• Supports team manager and performs management duties when the manager is absent or out of office
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Provides quality guides to team performance and outcome required by the team that they are leading

Performance Management 

• Develop, Own, Improve & Maintain department KPIs while constantly finding ways to become more efficient and effective. 
• This includes working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and ensuring customer experience. 
• Be the owner of department systems, tools, SOPs, and overall customer experience.

WHAT YOU WILL OWN:
- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and Targets.
- Ensure that the team are handling day to day operational tasks in accordance with the established work processes and instructions.
- Assists management with hiring processes and new team member training.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Delivers 1:1 conversation with Team members to address performance, work on the development and any other item.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Performance Management 
- Responsible for all operational performance & cadences of BPO
- Be a point of escalation for all deviations from the standard operational framework, KPI, and SOPs.
- Develop, Own, Improve & Maintain BPO KPIs while constantly finding ways to drive efficiency at the BPO.
- Working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and improve the overall customer experience.
- Co-own department systems, tools, SOPs, and overall customer experience.

Strategic Management
- Analyze reports and data from Tableau or legacy systems and drive operational or drive improvements at a program level.
- Facilitate weekly and monthly review meetings with the BPO partners & work closely with multiple stakeholders at central operations.
- Take ownership of daily, weekly & monthly reporting regardless of whether the local team or at BPOs.
- Use data to make calculated decisions or support improvement initiatives or even resolve existing issues within the workflow or processes.

Relationship Management
- Lead and manage the overall performance of the BPO by monitoring KPI, producing development plans to improve BPO performance.
- To perform ad hoc monitoring either remotely or side by side to ensure that the BPO is handling day-to-day operational tasks as well as customer escalations in accordance with established work process and instructions.

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities:

1. Develop and maintain scripts for Continuous Integration (CI) in Salesforce projects.

2. Develop and maintain scripts for Continuous Integration (CI) in Azure projects.

3. Provide support for all servers in the company's environment, including troubleshooting and resolving server-related issues.

4. Conduct deployments across various environments, ensuring smooth and efficient release processes.

5. Collaborate with development teams to streamline and automate deployment pipelines.

6. Implement monitoring and alerting solutions to ensure the stability and performance of company servers and applications.

7. Manage configuration management tools and processes to maintain consistency and reliability across environments.

8. Work closely with security teams to implement and enforce best practices for server and application security.

9. Participate in capacity planning and scaling efforts to support business growth and changing demands.

10. Document and maintain up-to-date procedures and guidelines for server management, deployments, and other DevOps processes.

11. Stay current with industry trends and emerging technologies in the DevOps space, and evaluate their potential impact on company operations.

12. Implement additional CI pipelines for new projects, ensuring scalability and efficiency.

1. Proven experience in scripting languages (e.g., Python, PowerShell).

2. Proficiency in CI/CD tools and methodologies.

3. Experience with Salesforce and Azure platforms is a plus.

4. Strong understanding of server administration and deployment processes.

5. Excellent problem-solving skills and attention to detail.

6. Ability to work collaboratively in a team environment.

7. Strong communication skills and ability to effectively interact with cross-functional teams.

Eram Talent is a leading talent acquisition company, dedicated to finding top-notch professionals in various sectors. We are currently seeking a highly skilled and experienced Lead Environmental Engineer for a prominent company in the Oil & Energy industry. As a Lead Environmental Engineer, you will play a pivotal role in overseeing and managing environmental projects and initiatives, ensuring regulatory compliance, and driving sustainable practices. Join our team and be part of an organization that values excellence, integrity, and environmental stewardship.

If selected, the job location would be in Saudi Arabia.

Responsibilities

• Lead and manage environmental engineering projects from conception to completion, ensuring adherence to project scope, timeline, and budget.
• Develop and implement environmental management plans and strategies to minimize environmental impact and ensure compliance with local and international regulations.
• Conduct environmental impact assessments, studies, and audits to identify potential risks and develop mitigation measures.
• Collaborate with cross-functional teams to integrate environmental considerations into project design and decision-making processes.
• Drive the implementation of sustainable practices and technologies to improve environmental performance and resource efficiency.
• Provide technical guidance and support to junior environmental engineers and project teams.
• Stay up-to-date with emerging environmental regulations, practices, and technologies and make recommendations for continuous improvement.

• Bachelor's degree in Environmental Engineering or a related field, Master's degree preferred.
• Minimum of 10 years of experience in environmental engineering, with a focus on the Oil & Energy industry.
• In-depth knowledge of environmental regulations and standards.
• Proven track record of successfully leading and managing environmental projects.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Proficiency in environmental modeling software and tools.
• Professional certifications such as PE and PMP are a plus.

- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and Targets.
- Ensure that the team are handling day to day operational tasks in accordance with the established work processes and instructions.
- Assists management with hiring processes and new team member training.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Delivers 1:1 conversation with Team members to address performance, work on the development and any other item.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Performance Management 
- Responsible for all operational performance & cadences of BPO
- Be a point of escalation for all deviations from the standard operational framework, KPI, and SOPs.
- Develop, Own, Improve & Maintain BPO KPIs while constantly finding ways to drive efficiency at the BPO.
- Working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and improve the overall customer experience.
- Co-own department systems, tools, SOPs, and overall customer experience.

Strategic Management
- Analyze reports and data from Tableau or legacy systems and drive operational or drive improvements at a program level.
- Facilitate weekly and monthly review meetings with the BPO partners & work closely with multiple stakeholders at central operations.
- Take ownership of daily, weekly & monthly reporting regardless of whether the local team or at BPOs.
- Use data to make calculated decisions or support improvement initiatives or even resolve existing issues within the workflow or processes.

Relationship Management
- Lead and manage the overall performance of the BPO by monitoring KPI, producing development plans to improve BPO performance.
- To perform ad hoc monitoring either remotely or side by side to ensure that the BPO is handling day-to-day operational tasks as well as customer escalations in accordance with established work process and instructions.

Responsibilities:

• Monitor the real-time operation status of the network and business system 24/7 to ensure stability and availability.
• Respond promptly and effectively to customer fault reports and emails.
• Quickly and accurately diagnose, locate, and resolve faults to maintain normal business operations.
• Analyze and summarize fault records to continuously improve the knowledge base system.
• Conduct regular system audits to ensure compliance with security and performance standards.
• Collaborate with other IT teams to troubleshoot and resolve complex network issues.
• Develop and maintain documentation related to network configurations, processes, and procedures.
• Participate in on-call rotation to provide 24/7 support for network-related emergencies.
• Stay updated with industry trends and technologies to recommend network enhancements or upgrades.
• Assist in the planning and implementation of network infrastructure projects

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience in network operations or related field.
• Strong understanding of network infrastructure and protocols.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Good communication skills and ability to work in a team.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting hardware and software issues for TVs / Monitors.
• Provide immediate attention to serious cases and escalate for swift resolution with your manager (if required).
• Provide WOW solutions for our customers. Elevating PRISM+ to have the best customer service experience among our competitors.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Maintaining a polite, helpful, and professional manner.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• At least 1 – 3 years of relevant work experience in customer service/customer experience would be an advantage.
• Diploma/Degree holder or equivalent.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize and prioritize work.
• Prior experience using Zendesk or any other Customer Service Management system would be an advantage.
• Experience in the consumer electronics/gaming hardware industry would be an advantage.
• Candidates must be willing to handle Australian & Philippines markets 2-3 days a week.
• Candidates must be willing to work permanent night shifts, weekends, and public holidays. (5-days work with rotational off-days)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• Do ensure that you have all the following:
• Stable internet connection
• Personal computer or laptop
• Headset or earphones

• 14 Days Annual Leave

• 1 Day Birthday Leave

• Annual outpatient benefit (Includes dental and optical benefits)

• Annual increment

• Performance bonus

• Free flow snacks and drinks!

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions. With over 30 years’ of experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

About the team

GBG’s greenID is a world-leading software-as-a-service product providing identification services to financial institutions, telecommunications providers and other businesses where customer identification is essential. This excellent opportunity will have you working on the greenID on-line identity product which is used by many of Australia and New Zealand’s most progressive businesses.

The role

We are looking for an experienced and capable Senior Software Engineer to join our team. This position is a permanent full-time role based in Kuala Lumpur and offers a rare opportunity to work in a fast-growing, best-of-breed company that retains the atmosphere and culture of a start-up. If you're passionate about doing great work in a fantastic, flexible environment then this could be for you.

What you will do

• As part of an Agile development team:
• You will be a senior technical member of an agile squad, delivering high performing, scalable, enterprise-grade online applications and services.
• You will be involved in architectural / design decisions and will communicate effectively technical and design choices / decisions to the team.
• Responsible for delivery of software components.
• Continually develop skills, competencies, and knowledge to support your personal development.
• Contribute to and follow best practice guidelines as defined by GBG’s Centres of Excellence.
• Design, engineer, test, document and integrate components in line with the agreed ‘Definition of Done’.
• Elicit, understand and challenge stakeholder requirements.
• Evaluation and recommendation of technical approaches.
• Proactively identify trends to address problems before they become incidents.
• Proactively share knowledge with colleagues.
• Shape documentation.
• Support continuous integration practices including test driven development.

Technical Skills

• Proficiency in Core Java programming language and Web front-end development (e.g. Vue.js, Spring Boot)
• Database Technologies experience (PostgreSQL or equivalent)
• Scripting (e.g. Groovy Scripts, Bash scripts, Cron jobs)
• Cloud developer certification (e.g. AWS Certified Developer, Google Cloud developer etc.)
• Experience with Agile Methodologies and DevOps culture an added advantage
• Hands-on experience with API Frameworks
• Experience in Architecture design and Microservices
• Presentation Skills
• Fluent English Language Speaker
• JIRA (or equivalent Agile lifecycle tool)

Interpersonal Skills

• Open to new ideas and experiences. Seeks out learning opportunities. Handles situations and problems with innovation and creativity. Thinks broadly and strategically
• Shows evidence of clear analytical thinking. Gets to the heart of complex problems and issues. Applies own expertise effectively. Quickly learns new technology. Communicates well in writing
• Plans ahead and works in a systematic and organized way. Follows directions and procedures
• Supports others and shows respect for them in social situations. Puts people first, working effectively with individuals and teams
• Ability to motivate others
• Ability to work well within a team and support others
• Builds and maintains positive relationships within their own team and across the organisation
• Completes tasks to a high standard
• Creative approach to solving problems
• Effective relationship-building skills with stakeholders at all levels
• Good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms
• Influences and challenges appropriately
• Self-organised and able to manage time effectively
• Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being proactive and a positive attitude, and strong attention to detail
• Takes responsibility for initiating and completing tasks and manages priorities and time to successfully meet deadlines

Behaviours we'd like to see

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity program, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch.

Make life@GBG work for you.

• Lead the design and development of scalable and efficient backend systems using Node.js and Java.
• Implement and maintain Elasticsearch-based solutions for efficient data indexing, searching, and retrieval.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Serve as a subject matter expert in Elasticsearch, optimizing queries, and ensuring optimal performance.
• Design, implement, and manage databases, ensuring data integrity and security.
• Work with both SQL and NoSQL databases to store and retrieve data efficiently.
• Conduct thorough code reviews to ensure code quality, performance, and adherence to coding standards.
• Mentor and guide junior engineers, fostering a collaborative and knowledge-sharing environment.
• Identify and address performance bottlenecks in the backend systems, ensuring optimal response times.
• Collaborate with product managers, frontend developers, and other stakeholders to understand and address business requirements.
• Communicate effectively with team members and provide status updates on project progress.