Salary: £27,300 - £29,400 per annum - starting salary £27,300 per annum
Location: Rother, East Sussex – one role is based at the Refuge and the other is Floating Support. Please state which one you wish to apply for in your application.
Hours: 36 per week
Contract Type: Permanent
Do you want to be part of a dynamic and growing organisation that works to provide supported housing to people experiencing domestic abuse issues?
Our East Sussex Domestic Abuse Service is seeking two Support Officers to join our dynamic team in East Sussex.
Clarion is offering an exciting opportunity for enthusiastic, motivated and talented individuals to build a career working for one of Europe’s largest housing associations. Alongside providing general needs housing, Clarion also delivers support services to some of the most vulnerable people in society. Our work supporting individuals and families who have experienced domestic abuse offers our customers the opportunity to move on and live fulfilled, safe lives following the trauma they’ve experienced. The role of Support Officer whilst challenging at times, is an extremely rewarding one.
Who are we looking for?
To be successful in this role you need to have a good understanding of domestic abuse issues including the impact of domestic abuse on victims and their children, ideally having previous experience in a similar role. We’re looking for people who have the qualities and skills we feel would most benefit our clients; professionalism, empathy, kindness and understanding, and a desire to develop their knowledge and skills to best support our clients.
As a Support Officer, you’ll work alongside internal and external colleagues including statutory and voluntary support services in East Sussex to help our customers and their families stay safe and recover from abuse.
You’ll help to ensure residents' safety with health and safety at the foremost of your work practice, including fire safety checks and a practical approach to the upkeep of housing maintenance in the refuges. You’ll use a person-centred, trauma informed approach to assess the customers’ needs and create an individual support plan with them.
The Support Officer role is varied and includes assisting customers to access welfare benefits and manage debt issues, advice to manage their tenancy/license with Clarion, enabling access to legal help and to attend court hearings or child protection meetings, providing access to counselling, therapeutic support and education services for them and their children, enabling access to substance misuse and mental health services and support to move on to appropriate, safe, longer-term accommodation.
As part of the refuge team, you’ll provide resettlement services to customers who have moved into independent accommodation, and you’ll have a key role in ensuring the refuge is a safe and welcoming place to live and work.
You will be a part of the on call out of hours service for the refuges which will involve you being on a rota to receive emergency calls overnight or weekends (5-6 times a month). There is a generous remuneration for this on top of your basic pay.
Working for Clarion as part of the East Sussex team, you’ll be delivering exceptional support services to our customers.
What you’ll get in return
Here at Clarion, we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
• Competitive salaries that are benchmarked regularly against current market rates
• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
• A flexible benefits scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
• Matched pension contributions of up to 7.5% of your salary with generous life assurance
• Flexible and agile working for the majority of our employees
Other perks
• Company Bonus Scheme
• Eye care vouchers
• Holiday trading scheme allowing you to buy and sell leave
• Free counselling and legal advice scheme for you and your family
• Interest free loans for season tickets and study leave
A full training package will also be provided to new members of our team to help them develop the skills to become a great support officer.
If you feel you have the qualities we’re looking for we’d love to hear from you.
Closing Date: Monday 13th May 2024 at midnight.
CVs are being reviewed upon receipt, apply now to be considered.
For further details on this vacancy, please click ‘apply’.
Applicants must be able to travel across the region as required.
This post is subject to an Enhanced Adult & Child + ABL&CBL Criminal Record Check.
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion is not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
