Total 12 Senior Executive service centre manager job vacancies in Muar, Johor

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements: 

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

1. Commission and bonus
2. Allowance (travel stipends, transportation, etc.)
3. Nearby public transport
4. Central location
5. Casual dress code
6. Free snacks / Happy hours
7. Regular team activities
8. Medical insurance
9. Personal leave
10. Personal development opportunities

Syarat Kelayakan Jawatan :-

1. Warganegara Malaysia.

2. Kelulusan - Ijazah Sarjana Muda/Sarjana (Pengurusan Perniagaan & Pemasaran) atau dalam bidang yang berkaitan dari institusi yang diiktiraf oleh Badan Profesional dan Kerajaan dalam bidang tersebut.

3. Pengalaman bekerja - minimum 6 tahun dalam bidang pengembangan bisnes.

4. Fasih berkomunikasi dalam Bahasa Melayu dan Bahasa Inggeris (kebolehan berkomunikasi dalam bahasa lain adalah satu kelebihan).

5. Mempunyai Sijil Profesional merupakan satu kelebihan; Penilaian Berdaftar, Penilai, Ejen Harta Tanah, Kad Hijau CIDB dan Pengurus Harta daripada (LPPEH).

Deskripsi Tugas Utama :-

1. Bertanggungjawab berunding dan memaktubkan pelaburan-pelaburan berpotensi untuk menjana penghasilan pendapatan Kumpulan YPJH.

2. Bertanggungjawab mengetuai kumpulan pemasaran dan jualan untuk mencapai sasaran penjualan unit-unit rumah serta mentadbir urusan sokongan perkhidmatan pelanggan dari promosi, tempahan sehingga serahan pemilikan kosong (Serah Kunci).

3. Meneroka pasaran hartanah berpotensi dan menguruskan aktiviti-aktiviti promosi jualan hartanah.

4. Menyediakan laporan pencapaian penjualan kepada pihak pengurusan.

Faedah-Faedah

• Elaun (Sara Hidup, Bil Telefon, dan lain-lain)
• Rawatan Perubatan, Optik dan Pergigian
• Insurans Berkelompok

Syarat Kelayakan Jawatan :-

1. Warganegara Malaysia.

2. Kelulusan - Ijazah Sarjana Muda/Sarjana (Pengurusan Perniagaan & Pemasaran) atau dalam bidang yang berkaitan dari institusi yang diiktiraf oleh Badan Profesional dan Kerajaan dalam bidang tersebut.

3. Pengalaman bekerja - minimum 6 tahun dalam bidang pengembangan bisnes.

4. Fasih berkomunikasi dalam Bahasa Melayu dan Bahasa Inggeris (kebolehan berkomunikasi dalam bahasa lain adalah satu kelebihan).

5. Mempunyai Sijil Profesional merupakan satu kelebihan; Penilaian Berdaftar, Penilai, Ejen Harta Tanah, Kad Hijau CIDB dan Pengurus Harta daripada (LPPEH).

Deskripsi Tugas Utama :-

1. Bertanggungjawab berunding dan memaktubkan pelaburan-pelaburan berpotensi untuk menjana penghasilan pendapatan Kumpulan YPJH.

2. Bertanggungjawab mengetuai kumpulan pemasaran dan jualan untuk mencapai sasaran penjualan unit-unit rumah serta mentadbir urusan sokongan perkhidmatan pelanggan dari promosi, tempahan sehingga serahan pemilikan kosong (Serah Kunci).

3. Meneroka pasaran hartanah berpotensi dan menguruskan aktiviti-aktiviti promosi jualan hartanah.

4. Menyediakan laporan pencapaian penjualan kepada pihak pengurusan.

Faedah-Faedah

• Elaun (Sara Hidup, Bil Telefon, dan lain-lain)
• Rawatan Perubatan, Optik dan Pergigian
• Insurans Berkelompok

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements:

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Description:
-Complete comprehensive review of incoming customer onboarding documents and ensuring that the application is consistent with company’s policy and customer risk control assessment. 

-Reviewing customer KYC documents by utilizing our validation tools and reputable sources to verify the AML documentation. 

-Perform CDD/EDD on customers to ensure that the AML onboarding process follows our compliance policies and procedures. 

-Follow up pending cases according to our internal SLA. 

-Investigating or screening customers against sanctions, PEP, and adverse media. 

-Delivering high quality service to customers and internal departments ensuring all enquiries are handled in a professional manner and doing necessary escalation if needed. 

-Product or system enhancement for our CDD function and procedures. 

Job Requirements: 

-Proficient English abilities with college degree or above. 

-Be patient, detail-oriented attitude, candidates with strong communication and coordination abilities. 

-Strong team player who can get used to the fast-paced industry easily. 

-This is a 5 working day rotational shift role as we are serving Europe. 

Job Benefits: 

-Excellent growth and advancement opportunities. 

-Employee engagement, recognition, and appreciation programmes. 

-Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available. 

-Comprehensive insurance coverage 

-Festival gifts, Wedding gifts, birthday vouchers, etc. 

-Team Building 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

Location: Kulai, Permas Jaya, Batu Pahat

(1)   Job descriptions

·       Market and grow SME Plus loans and process cases via EOS.

·       Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and services to meet customers’ needs.

·       Process credit proposals and ad-hoc requests received from customers (existing and new) within SLA’s standard of service; i.e. to ensure Bank’s risk parameters and guidelines are adhered to, and to aware of common shortcomings highlighted by GCRM and Risk Management to maintain high credit standards.

·       Monitor all WLs, SMAs and keep Newly Impaired Loans low; i.e.  to keep abreast of market developments and early warning signals, to take preventive action to avoid SMAs from turning Impaired.

·       Market and sell the Bank's loan products to new and existing customers. This also includes cross-selling of other Bank's products and services.

·       Building closer rapport with existing customers to boost utilization and share of business / wallet

(2)   Requirements

·       Minimum 3 years’ experience in sales and knowledgeable in SME+ Business is added advantages.

·       Strong marketing and business acumen with good interpersonal/relationship skills and able to interact with people at all levels.

·       Results-driven, self-motivated and enthusiastic to build a good sales career

·       High self-confident, energetic, and capable to work under sales pressure

(3)   Salary package   

·       Up to RM10K, salary is negotiable to obtain a win-win situation.

- Employee benefits are truly top-notch. 

地點: 古來, Permas Jaya, 峇株巴轄

(一)職位描述

· 透過 EOS 行銷和發展 SME Plus 貸款並處理案件。

· 處理客戶對 SLA 內信用相關事宜的請求和申訴，並提供基本建議和服務以滿足客戶的需求。

· 在 SLA 的服務標準範圍內處理從客戶（現有的和新的）收到的信貸建議和臨時請求；即確保遵守銀行的風險參數和指導方針，並了解 GCRM 和風險管理所強調的共同缺點，以維持高信用標準。

· 監控所有 WL、SMA 並維持新減損貸款處於較低水準；即隨時了解市場動態及預警訊號，採取預防措施，避免SMA 受損。

· 向新舊客戶行銷和銷售銀行的貸款產品。這也包括其他銀行產品和服務的交叉銷售。

· 與現有客戶建立更緊密的關係，以提高業務/錢包的利用率和份額

（二）要求

· 至少 3 年銷售經驗以及對中小企業+業務的了解是額外的優勢。

· 較強的行銷與商業頭腦，具有良好的人際關係/關係技巧，能夠與各個層級的人互動。

· 以結果為導向，自我激勵，熱衷於建立良好的銷售生涯

· 自信強，精力充沛，能承受銷售壓力

（三）薪資待遇

· 薪資高達RM10K，薪資可面議，以獲得雙贏。

- 員工福利確實是一流的。

• Oversee day-to-day security operations within the shopping center.
• Implement and enforce security policies, procedures, and protocols.
• Conduct regular security patrols to identify and address potential risks.
• Develop and implement crisis management and emergency response plans.
• Coordinate with local authorities, emergency services, and relevant stakeholders during emergencies.
• Conduct regular drills and training sessions for the security team to ensure preparedness.
• Utilize CCTV systems and other security technologies to monitor the shopping center premises.
• Maintain accurate records of security-related activities.
• Manage access control systems and ensure the security of entry points.
• Issue and monitor access cards for coworkers, tenants, and authorized personnel.
• Review and approve permit to work, including hot work permits, impairment permits, working at height permits, and other safety and security permits.
• Collaborate with internal departments, tenants, and external partners to enhance overall safety and security.
• Foster positive relationships with law enforcement agencies and emergency services.
• Provide ongoing training to the security team on relevant security procedures and protocols.
• Conduct regular performance evaluations for security personnel.
• Conduct investigations into security breaches, thefts, or other incidents, and liaise with law enforcement agencies as necessary.
• Maintain accurate records of security incidents, investigations, and training activities, and prepare reports for management review.
• Assist in conducting internal safety and security audits and firefighting equipment testing.