Total 24 service centre manager job vacancies in Quality Assurance / Control category in Bangsar South

Qualification and Verification Manager

The company, a full system life-cycle manufacturer of secure communication systems, antennas, image technology and embedded computing are looking for a Qualification and Verification Manager to join their growing team in Tewkesbury. Their products can be found transmitting high bandwidth data across hostile terrain, enabling secure ticket sales on trains, processing colossal amounts of data or gathering scientific insight in the cold and crushing depths of the ocean floor!

The successful Qualification and Verification Manager will be joining a company that really care about their staff, placing safety as their number one priority. They will also be entitled to a very lucrative benefits package as well.

Qualification and Verification Manager responsibilities:

- Develop, maintain, and manage the Compliance and Verification/Validation Process, ensuring adherence to Statutory, Regulatory, and Industry standards.
- Lead customer-facing activities for Verification and Validation, including planning, test execution, reporting, and presentations.
- Manage all internal and external Qualification activities, including third-party test houses and subcontractors.
- Collaborate with cross-functional teams (Projects, Systems Engineering) to ensure smooth compliance throughout the product lifecycle.
- Maintain detailed records for all compliance activities.
- Prepare and deliver written and verbal reports as required.
- Analyze requirements to define suitable verification/validation methods.
- Plan all Qualification activities, both internally and externally.
- Liaise and manage third-party test houses and subcontractors involved in compliance testing.

Rewards and Recognition:

- Competitive Compensation: Enjoy a competitive salary and benefits package.
- Time for You: Take advantage of generous paid time off, increasing with tenure, to relax and recharge.
- Financial Security: Plan for the future with a company-matched pension plan and the opportunity to participate in an Employee Share Scheme.
- Overall Well-being: Maintain your physical and mental health with access to a comprehensive healthcare plan, gym discounts, and an Employee Assistance Program.
- Lifestyle Perks: Save money on everyday expenses with retail and travel discounts, a cycle-to-work scheme, and an EV scheme.
- Growth and Development: Feel valued and supported in your career with opportunities for advancement and skill development.

Qualification and Verification Manager's please apply or if you do have any questions please email liam.nother@holtengineering.co.uk

Based at our Elgar Road Campus, Box Hill Ongoing opportunity Attractive remuneration package offered About the role: An exciting, ongoing opportunity to join Box Hill Institute as the Manager Quality – Higher Education role. Within this role, you will provide guidance on academic excellence and higher education standards, ensuring compliance, course accreditation and reaccreditations, and quality improvement in higher education programs. This involves developing, implementing, and overseeing relevant academic quality assurance and higher education standards and frameworks. As the Manager Quality - Higher Education, you will be providing support for various boards, committees and subcommittees and advising staff on Higher Education Standards Framework. Collaborating closely with colleagues at BHI’s Higher Education College, you will cultivate positive client relationships to facilitate the development and implementation of initiatives and ensuring quality of our higher education programs are maintained. The Manager Quality - Higher Education is a member of Academic Quality team located in Elgar Campus. This position…

Click here to view more detail / apply for Manager Quality - Higher Education

Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Quality Assurance Registered Manager for a Permanent opportunity in the South Yorkshire area. The successful candidate will be a self-motivated individual with a passion for maintaining world class levels of safety, quality and patient care. The postholder will be responsible for ensuring all CQC Regulations are implemented and maintained by the Clinical Team as required by the CQC.

Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale. The service is patient-focused and provides a world class service to their patients.

Job Purpose: Quality Assurance Registered Manager

Pay: £36,000-£45,000 per annum + £250 SCS Welcome Bonus

Location: Sheffield or Lincoln (Optional)

Working Hours: Monday to Friday, 09:00-17:00 (Flexible)

Contract: 40 Hours per Week (includes Paid Lunch Breaks)

The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.
Key Responsibilities:

• Responsible for implementing and maintaining processes whilst ensuring compliance with CQC regulations across both clinical and non-clinical areas
• Monitoring and evaluating the quality of the clients services, identifying areas for improvement and implementing effective strategies to enhance the patient care experience
• Preparing for CQC audits/inspections and participating in the inspection process, ensuring all documentation and processes/procedures meet the relevant CQC requirements
• Providing guidance and support to the clinical team on CQC standards, relevant policies and procedures to promote understanding and adherence
• Responsible for incident reporting and investigation ensuring all incidents are recorded and analysed with appropriate actions implemented to prevent re-occurrence

Essential

• Level 5 Diploma in Health & Social Care
• Previous experience within a Leadership Role
• Previous experience working CQC Regulations and Compliance

Benefits

• Intrinsic reward of being part of a team that helps people through their individual patient journey
• Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
• Monthly Payroll
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to 'take time out' or just to have a free vacation in a super location

Bonuses

• £250 Welcome Bonus
• £250 Referral Bonus
• £150 Agency Switch Bonus

*Terms and conditions apply. The listed bonuses are paid via Service Care Solutions.

Proud member of the Disability Confident employer scheme

Quality Manager role paying £40-45,000 Per annum based in Highbridge easily commutable from Taunton, Bridgwater, Burnham -on -sea and weston- super- mare just off Junction 22 of the M5.

As a Quality Manager you will be managing a team of 4 and be responsible for the quality of all Products and services pertaining to our client. You will also be responsible for customer feedback.

Quality manager role requires you to engage with the leadership team to identify and eliminate quality risks within the process, and subsequently mitigate the risks identified. To bring together key stakeholders to resolve internal and customer issues within targeted time frames.

Qualifications / Essential Skills
• Degree qualified in a technical discipline, preferably Engineering or Scientific background.
• A minimum of 5 years’ experience in a management role.
• Minimum of Six Sigma Green Belt certified but preferably Black Belt certified.
• Working Knowledge of Advanced tools.
• Experience in implementing and Managing quality Accreditation
• Knowledge of ISO 9001, IATF 16949 and VDA 6.3 implementation & certification
• Ensuring that all processes meet safety, legal and other national or international standards

For more information on the role of Quality manager, please contact Sophie Blower at Meridian Business support Taunton.

(Quality manager - industrial - Manufacturing - management)

Proud member of the Disability Confident employer scheme

About Aegros

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Quality Manager to join the Aegros Membrane Systems business. Reporting to the Head of Quality Control Unit you will lead and manage the quality management systems ensuring compliance to regulatory requirements for Aegros Membrane Systems.

With prior working experience across ISO 9001, you will work on the full spectrum of QA functions covering deviation and compliance management, products and materials release, validation and change control support, new production introduction and documentation controls to ensure an efficient operational Quality System that assure full compliance with company policies, and regulatory requirements.

Requirements

• Setting up and maintaining the QMS
• Leading for key QMS systems such as audits, CAPA, SOP review, etc
• Supporting regulatory affair activities as required
• Developing and implementing quality strategies
• Evaluating production capabilities and recommending improvements
• Providing technical assessment and serving as a quality subject matter subject
• Ensuring that materials supplied are fit for purpose for customer
• Providing quality oversight for operations activities
• Ensuring the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions
• Ensuring inspection readiness of the area with respect to all internal and external audits
• Providing responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections,
• Communicating with ISO, TGA, FDA and other regulatory agencies concerned if necessary
• Providing support/guidance for the implementation and maintenance of corporate and regulatory standards.

You will bring...

• Tertiary education in Life Sciences, Chemistry, Microbiology or related fields
• 4-8 years’ experience in managing and conducting Quality Assurance / Quality Management System functions within Pharmaceutical / Biopharmaceutical industry
• Prior experience with ISO 9001 is mandatory to have
• Experience in cGMP working environment, start-ups, commissioning and qualification of process equipment in an operating plant is desirable
• Professional membership with Quality Assurance organization is beneficial
• Excellent communication skills in English, verbally and written skills
• Strong attention to detail with a collaborative approach to work.

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company
• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do
• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved
• A multicultural environment where every voice is heard
• Competitive remuneration package which includes an annual Bonus + Employee Share Options
• Close to public transport

Interested? Apply today...!!!!

Galaxy International t/a VEVS Global

Systems Compliance Coordinator (261112: ICT System Analyst)

Full-time/Permanent

$70,000 - $78,000

Duties and Responsibilities:

*Evaluate systems, processes and methods currently used in the workplace.
*Work with management to design modifications, additional system components or new systems to meet needs of each business unit.
*Develop and deploy functional specifications within CRM to ensure efficiency, productivity and accountability.
*Identify, investigate, and analyse processes, procedures and work practices for accuracy, efficiency and accountability.
*Review all new products, systems, or processes to ensure compliance.
*Ensure all key data reports are easily generated and accessed with highest level of accuracy for management.
*Identify and assess areas of significant business risks (these include but are not limited to data/server security and potential risks).
*Manage and report compliance breaches and exposures. Conduct ad hoc investigations into identified or reported risks, or breaches.
*Develop, implement, and maintain internal audit policies and procedures.
*Ensure complete, accurate, and timely audit information is reported to Management and/or Risk Committees.
*Work with external IT contractors to ensure efficient and smooth coordination of the organisation's IT system and ongoing requirements.

Qualification and Experience:

Relevant AQF Bachelor’s degree or higher.

Minimum 2 years’ relevant experience.


Sales and Business Development Manager (131112: Sales and Marketing Manager)

Full-time/Permanent

$70,000 - $78,000

Duties and Responsibilities:

*Develop strategies for the acquisition of new clients for our main services (Education and Visas).
*Discover and explore business opportunities including but not limited to referral partner- networks, cross-selling and working closely with our industry partners to actively promote the products & services of the Group.
*Creation of business and marketing proposals for universities/colleges in order to obtain Agency Agreements for our target markets.
*Set, develop and implement strategies to meet minimum enrolment targets set by our Institution partners for each semester/trimester intake.
*Play an active and key role in the raising of brand awareness/loyalty by marketing and promoting the products and services of VEVS Global Group.
*Develop and nurture relationships with existing customers.
*Create business proposals and official marketing & promotional materials to present to potential clients.
*Maintain up-to-date and accurate knowledge of the Group’s products & services, industry trends, changes in migration legislation and regulations, and education updates.
*Maintain and manage the relationship with sub-agents and stakeholders in a Business Development capacity.
*Work closely with our branch offices and overseas country managers to strategise and plan suitable marketing campaigns (both digital and print) for reach and lead generation.

Qualification and Experience:

Relevant AQF Bachelor’s degree or higher.

Minimum 2 years’ relevant experience. Experience in overseas markets will be treated preferably.

Love getting out on the road, solving problems on your feet and meeting new people? A role as a pest control technician with Rentokil Initial could be what you’re looking for.

As a pest control technician, you’ll be responsible for working with commercial and residential customers to keep their premises pest-free.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Rentokil Initial team:

• Working for the world’s largest pest control company
• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid manual driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police check
• Experience working independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both verbally and in writing
• Confident using a mobile phone service app/tablet
• Manage, maintain and build upon client relationships

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

“The culture is really supportive, you feel like you’re included by the whole business.”

Suzy Harris

Technician

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

Local Service Manager

“I’ve recently become a new dad and was supported to take the time off with no pressure.”

Ronald Weir 

Local Service Manager

Shape Your WorldAt Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.As a leader within Alcoa, you can help fulfill our purpose and realize our vision to reinvent the aluminium industry. Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive. You have the power to shape things and individuals to make them better.About the Role:Are you driven by a passion for environmental stewardship and compliance excellence? Be part of this commitment and join our team as the Environmental Manager - Compliance and Improvements for our Australian operations, mining, refining and smelting.At Alcoa, our commitment to environmental governance is paramount. As the Environmental Manager - Compliance and Improvements, you will be instrumental in ensuring compliance with the Environmental Protection and Biodiversity Conservation Act 1999 and the Environmental Protection Act 1986. Your role will involve translating intricate compliance expectations into actionable tasks and reinforcing our dedication to sustainable environmental practices.Key Responsibilities:Provide governance and leadership to ensure compliance with State and Commonwealth environmental laws, regulations, permits, licenses, and Alcoa standards.Identify and monitor changes to environmental laws and regulations, raising concerns and potential challenges to internal stakeholders.Assess environmental compliance for existing operations, joint ventures, acquisitions, and new projects.Support the implementation of new approvals for operational activities.Support the locations in establishing, reviewing and auditing environmental compliance management programs and integrating compliance expectations into…

Click here to view more detail / apply for Environmental Manager - Compliance and Improvements

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
 

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
   

The Opportunity

This position works out of our Alameda, CA location in the Abbott Diabetes Care Division, where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.   

Reporting to the Quality Director this role will lead the No Product Return (NPR)team for ADC. The role will provide operational and strategic leadership including quality oversight of third party service provider. The role is responsible for supporting development, training, implementation, and monitoring of quality system related to Complaints Handling and specifically NPR, product quality and post market surveillance.

This person manages and develops staff including third party service provider and is accountable for their performance while providing direction to ensure metrics are generated and necessary work performed in a timely manner maintaining regulatory compliance and optimizing productivity. Establishes operating policies and procedures that affect department and subordinate sections including third party service providers. Interprets company wide policies and procedures. Develops budgets, schedules and performance standards. Work is reviewed in terms of meeting the organization's objectives and timelines.

The ideal candidate will be a division Subject Matter Expert (SME) for No product Return investigation process As process owner the role will be a Continuous Improvement Champion, helping to promote and foster a culture of transformational change and continuous improvement. Develop long term strategies to meet division goals.

This person will interact with management to reach agreement regarding significant program strategies. Present strategies and updates to  management and stakeholders. Recognize the broader implications of actions and proposals on the final project outcome, related systems and activities, and general business strategy.

This person will also interface with other Manufacturing and TPS sites, internal and internal partner as required. Establishes relationships with business partners to develop strategies that incorporate value with focus on increase productivity and improve compliance

Lastly, the ideal candidate anticipates, recognizes, communicates and manages quality issues within the organization and works with appropriate cross-functional areas to recommend actions to resolve issues. They will also Implement quality standards, ensure and execute compliance on every stage of the process.

What you’ll work on

• Develop and implements quality assurance strategies and regulations.
• Assesses potential risks, ensures compliance and gives recommendations.
• Takes responsibility for all quality control aspects of the process (laboratories studies, clinical research, testing, operations, raw materials, production, finished product or services).
• Facilitates audits and regulatory inspections.
• Liaises with external vendors, contractors or suppliers to ensure that their products or services meet the organization's quality standards.
• Coordinates quality trainings. Responsible for ensuring that functional areas of responsibility have adequate training programs for adhering to all safety requirements and business EHS goals.
• Establish and implement necessary communication strategy for the improvement and awareness of the quality issues.
• Establish relationships with business partners to develop strategies that incorporate value, risks, operational impacts (ROI)
• and cost of proposed solutions with focus on economic profitability and customer service.
• Liaise with key service suppliers, develop resource models, forecasts, evaluates staffing needs and established service KPIs
• Determines staffing and other resource requirements needed to achieve business goals and compliance requirements.

Required Qualifications

• Minimum 7-10 years of experience in function or related field. 4-6 years of direct supervisor experience or equivalent
• Degreed required (Associate, Bachelor, Masters) with adequate years of working experience.

What We Offer

At Abbott, you can have a good job that can grow into a great career. We offer: 

• Training and career development, with onboarding programs for new employees and tuition assistance  
• Financial security through competitive compensation, incentives and retirement plans  
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs 
• Paid time off  
• 401(k) retirement savings with a generous company match 
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities 

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com  

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$109,300.00 – $218,500.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Operations Quality

     

DIVISION:

ADC Diabetes Care

        

LOCATION:

United States > Alameda : 1360-1380 South Loop Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Quality Control Manager to join our team. Reporting to the Chief RAQA, you will be responsible for reviewing and approving specifications, testing data and things that affect the quality of the finished product to ensure no errors along with the final product itself.

In this role you will be instrumental in leading the Quality Control team ensuring conformance to GLP and that the highest standard of quality is maintained as we embark on our journey of qualifying our equipment in our newly build laboratories.

The role will require to manage and lead a growing team.

What you will be involved in………

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

What we would expect from you:

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

• Ability to work on several projects simultaneously

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company

• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do

• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved

• A multicultural environment where every voice is heard

• Competitive remuneration package which includes an annual Bonus + Employee Share Options

• Close to public transport

Interested? Apply today...!!!!

Please note the successful candidate must complete a pre-employment medical assessment and undergo background history checks for any items which may be relevant to the duties of the role.

Applicants must be authorised to work in Australia.

• Prepare performance reports of the QC Team, conduct analysis, and engage in discussions with the Head of Collection on new strategies, work programs, regulations, SOPs, capacity plans, and other matters pertaining to the QC process.
• Create, execute, monitor, evaluate, and enhance programs, methodologies, and training initiatives.
• Analyze Quality Control test results and deliver feedback and interpretation to the Collection Team.
• Ensure seamless integration of all Quality Control activities within the program's work management system and technology.
• Oversee, assess, evaluate, and enhance the performance of the QC Teams to meet the KPI targets and motivate team members to attain plan goals.
• Participate in Collection Meetings with the Collection Manager.

• Bachelor's degree or equivalent experience required, with a preference for a background in finance, banking, or a related field.
• At least 2 years in a supervisory or team leadership role.
• Genuine enthusiasm for the dynamic landscape of the financial technology industry.
• Demonstrated expertise in coaching, facilitation, presentation, and team building.
• Previous experience in Agency Management is highly desirable.
• Proficiency in Microsoft Office, Google Sheets, and Google Drive is a must.
• Exceptional communication, investigation, and negotiation skills.
• Outstanding verbal and written communication skills.
• Keen attention to detail and exceptional analytical skills.
• Fluency in both Bahasa and English (preferred).

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

 

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

 

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

 

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala 

The quality and safety of products we sell to our customers are core to delivering a great experience at Koala within all countries that we currently operate in. This is a high paced and varied role playing an integral part in leading the Quality Team in all quality and compliance aspects; ultimately ensuring our manufacturing partners, products, and marketing claims align with our goals, commitments and values. This position will also be responsible to report key trends, insights and actions into key stakeholders within the business.

What is key to the success of this role @ Koala?

●      Based on Koala values, lead and develop people in the best way, delivery business result. (leadership)

●      Able to work independently or as part of a team with setting & follow up goals and priorities (organisation and prioritisation skills)

●      Deeply understand on quality matters’ contribution and impact to business, customers and suppliers. (Business mindset)

●      Able to engage with all types of internal stakeholders and explain complex issues or requirements in a clear and easy to understand manner (communication skills)

●      Where necessarily, influence outcomes / decisions by working collaboratory with various stakeholders to ensure a win-win outcome (communication skills)

●      Working to tight deadlines with a high degree of accuracy and attention to detail (accuracy and detail skills)

●      Able to produce and present reports, training and insights based on on various data sets (analytical and interpretation skills)

●      Champion the importance of product safety and quality throughout the business (leadership skills).

What are the key deliverables for this role?

Product Compliance (New Product Development)

●      Set way of working for product compliance during new product development phase.

●      Ensure that all new products launched by Koala are safe and fit for purpose.  This includes the regular review / updating of any specific Product Development Guidelines, ensuring the appropriate market regulatory requirements are also considered.

●      Work closely with external labs and third party to secure the legal requirements for different markets, has been clear and executed well.

●      Work closely with different authorities, to get latest information on any legal requirement updates, and understand how to implement updates into business.

●      Set up the testing plan both on time and resources-wise yearly, and follow-up status.

Quality Control (Existing Products)

●      Set quality performance KPI for overall business, different categories and suppliers.

●      Undertake regular reviews of existing products in range to determine the root causes of warranties and returns.  Based on these reviews, put in place corrective actions with factories to reduce manufacturing faults and defects.

●      Regularly review products against any current quality and regulatory compliance requirements to ensure they continue to be safe, fit for use and compliant to regulatory requirements in all markets we operate in.  This includes ongoing testing of products and materials where required.

●      Collaborate with various stakeholders within the business to draw insights that are driven by warranties and returns data, customer insights (formal) and customer service feedback to provide recommendations on further improvements that could be made to products (either current or future) and champion the continual improvement of existing products within the range.

●      Working closely with our factory partners, lodge regular credit claims based on the specific requirements of the Supplier and Warranty agreements.  Report back to the finance team on all credit claims successfully lodged.

●      Together with team, Investigate consumer complaints, quality failures and areas of further improvement, and work closely with the Quality team and other internal / external stakeholders to achieve positive outcomes.

●      Escalate any serious injuries or illnesses caused by products to the Director, Quality & Compliance manager to ensure these are appropriately handled by the business.

Ideal background…

●      Minimum 5 years Formal tertiary qualifications in QA/QC or relevant industry experience.

●      Experience with furniture, home furnishings or FMCG environment is preferred, but not limited.

●      People leadership experience is required.

●      Demonstrable experience in method validation is required

●      Demonstrable experience presenting and defending the quality control standards during regulatory inspections

●      High ability to work with both internal and external stakeholders while multitasking on a number of projects within a fast-paced environment

●      Excellent organisational skills, written & verbal communication skills and attention to detail

●      A ever-curious mindset that isn’t afraid to challenge the norms, wanting to learn and grow within the team and business

●      Did we mention that empathy is a must have? Our customers are at the heart of the business and an empathetic approach is a must at every touchpoint

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

• Hybrid work - the team is back in the Alexandria Treehouse 2-3+ days a week, with Tuesday lunches, Monthly barbies, socials and a stocked kitchen of healthy, local and organic produce to look forward to.
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers page or the great work we do with Work180.

The Compliance Manager will be responsible for overseeing and managing all aspects of compliance within epay, ensuring that the company operates within legal and regulatory requirements. They will develop and implement compliance policies, procedures, and training programs, as well as conduct regular audits and reviews to identify and address any compliance issues.

Key responsibilities include:

• Ensure compliance of AFS license requirements

• Assume the role of the designated AML Compliance Officer under the provisions of the epay AML/CTF Program
• Develop and maintain compliance policies and procedures
• Monitor and assess compliance with applicable laws and regulations
• Provide guidance and support to employees on compliance matters
• Conduct compliance training programs
• Manage compliance audits and reviews
• Investigate and respond to compliance violations or complaints
• Stay updated on changes to laws and regulations

The Compliance Manager will work closely with senior management to ensure that the company is in compliance with all legal and regulatory requirements.

• Minimum of 5 years of experience in compliance management
• Experience in ASF license maintenance
• Strong knowledge of relevant laws and regulations
• Excellent communication and interpersonal skills
• Ability to work well with cross-functional teams
• Attention to detail and strong analytical skills
• Experience in the financial services industry is preferred
• Relevant certifications, such as Certified Compliance and Ethics Professional (CCEP), are a plus

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. Benefit from hybrid work, birthday initiatives, paid parental leave and regular social events.