Abercrombie & Kent (Aust) is the world’s premier luxury travel company, with an unrivalled legacy of creating memorable, inspiring adventures in more.....
Abercrombie & Kent (Aust) is the world’s premier luxury travel company, with an unrivalled legacy of creating memorable, inspiring adventures in more than 100 countries and on all seven continents. Our approach combines singular service, authentic local expertise and beyond-the-guidebook insider access, all of which come together to create a journey of a lifetime, every time our Guests travel with us.
As we continue to develop our Customer Journey, we are looking to establish a ‘Private Clients’ division specialising in ultra high touch travel arrangements and portfolio development for our most discerning clientele.
The Role
A&K (Aust) is seeking a full-time Private Client Travel Manager to work from our CBD Mebourne office. This is a hybrid WFH/office role that includes annual familiarisation training/travel.
This role provides a highly specialised travel service for very discerning clients. The applicant must have an in depth and thorough knowledge of luxury travel, including the ability to sell worldwide destinations and varying styles of travel with confidence. Additionally, there is a business development and networking element to the role. This includes:
*Meeting with clients in their home or out of the office for personalised consultations.
*Creating networking opportunities through events to increase A&K’s brand awareness with like-minded travellers.
Key Responsibilities include, but are not limited to:
*This is a combination of a specialised Travel Specialist role, with business development style database acquisition.
*The successful applicant will need a wealth of travel experience within the luxury realm, and be able to consult at the highest level.
*Creation of quotes and options within our booking system, and our network of global DMC’s. Most of the business will be A&K and Crystal related, however there will be other products and suppliers sourced for some requests, so a thorough knowledge of all luxury suppliers will be required.
*Qualifying, creating and presenting detailed bespoke itineraries, follow up and conversion.
*Meeting virtually or physically with Guests and potentially in store with Trade partners on occasion for personalised consultations.
*Manage all aspects of client relationship throughout the course of their enquiry/booking and as a touch point for their on ground experience.
*Resolution of any complaints or issues in conjunction with the Guest Services team.
Required knowledge and experience
*The applicant must have an in depth and thorough knowledge of luxury travel, including the ability to sell worldwide destinations and varying styles of travel with confidence.
*Minimum 3 years’ experience in a Reservations or Travel Agency consulting is required.
*A strong commitment to exceptional customer service is a pre-requisite.
*Experience in a fast paced work environment with high touch expectations.
*Expertise in booking international air is valued.
*Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
*Ability to work across multiple booking and CRM platforms.
*Experience using a Global Distribution System (GDS).
*Committed to the highest level of customer service
*High degree of attention to detail.
*Excellent communications skills – both written & verbal
*Team player
*Willingness to take on challenges.
*Demonstrated knowledge of sales principles including qualifying, rapport building and the ability to close the sale.
*Strong time management skills are essential.
*Ability to work autonomously
*Demonstrated understanding of the requirements of high-end clients
Other Information:
*Up to 2 weeks travel may be required (interstate and overseas) to participate in familiarisation trips.
*Some out of hours work will be required (to attend training, product sessions, events
Why work for A&K?
At Abercrombie & Kent we pride ourselves on the service and standard of excellence that we give to our clients. This service extends to every stage of the journey with A&K, from the very start of the enquiry to the phone call our clients receive from us when they get back from their holiday. This is the A&K difference.
Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.
What you can expect with A&K
*Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
*Supportive environment that will make you proud to work for A&K
*Investment in our staff with both in-house and external training opportunities
*Opportunity to progress your career, not just in Australia but as part of our global business
*Annual Familiarisation/training travel opportunities
*3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)
*Access to our Employee Assistance Program (EAP)
*Opportunity to work from home as part of our hybrid working model
*Work in the enviable CBD office location close to public transport
*Monthly birthday celebrations and other team activities
*An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.
The salary range for this position is $65k - $70k pa + Super and there is an opportunity to participate in the Sales Incentive plan.
If you meet the selection criteria and have appropriate work right, we encourage you to apply.