Total 1,290 scientific operations manager job vacancies in Bukit Mertajam, Penang

Reporting to the General Manager, the Director of Operations will lead to formulate and manage the delivery of strategic goals and initiatives of the Club.

Job Responsibilities include, but are not limited to the following:

• Responsible for managing and operating the following departments: Maintenance and Facilities, Security and Housekeeping.
• Oversee Capital projects and developments, ensuring timely completion of each project.
• Ensure risk assessment and protocols for Workplace Health, Safety and Emergency are followed.
• Lead in business continuity planning and management, including contingency and crisis management and sustainability programming.
• Developing and implementing operational policies, long and short-term planning initiatives in accordance with Club’s objectives
• Establish budgets, forecast, staffing and general operating procedures and monitor cost control procedures.
• Planning, assigning, and evaluating work of staff members, and recommend changes in practices and procedures to increase operating efficiency and expedite workflow.
• Maintain excellent relationship with members by proactively soliciting feedback and attending to members concerns expeditiously.
• To monitor and review the division’s performance throughout the year and to accomplish the relevant KPI’s and to identify and develop solutions to address performance inadequacies, where key financial performance indicators are not in line with the budget or target set.
• Participate in General/Committee meetings as appropriate.
• Any other tasks that may be assigned by the General Manager.

Required Qualifications & Experience:

• Preferably 8 years’ experience in similar capacity in Hospitality Industry.
• Possess excellent communication and interpersonal skills.
• Well-groomed and able to work on weekends and public holidays as required.

Training Program Development:

• Design and develop comprehensive training programs aligned with the organization's objectives and employee development needs. This involves conducting training needs analysis, creating training materials, and implementing training initiatives.

Learning Delivery:

• Facilitate and deliver training sessions, workshops, and seminars to employees at various levels within the organization. This includes both in-person and virtual training delivery using appropriate instructional techniques and technologies.

Content Creation:

• Develop engaging and interactive training content, such as presentations, e-learning modules, videos, job aids, and other supporting materials. Ensure that the content is up-to-date, relevant, and tailored to the target audience.

Learning Management System (LMS) Administration:

• Manage the organization's learning management system, including uploading and organizing training materials, tracking employee progress, generating reports, and maintaining the system's functionality.

Performance Evaluation:

• Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement.
• Analyse feedback and data to make recommendations on training modifications or new initiatives.

Talent Development:

• Collaborate with managers and HR Team to identify high-potential employees and create individual development plans.
• Provide guidance and support to employees in their professional growth, including recommending relevant learning opportunities and resources.

Training Needs Analysis:

• Conduct periodic assessments of the organization's training needs based on business objectives, industry trends, and individual performance gaps.
• Use data-driven insights to identify areas where learning and development interventions can enhance employee skills and performance.
• Stakeholder Collaboration:
• Collaborate with various stakeholders, such as subject matter experts, department heads, and senior leaders, to identify training requirements, gather content, and ensure alignment with organizational goals.

SCOPE

• Reporting to the Banquet Operations Manager, the Banquet Operations & AV Captain is responsible for the maintenance and upkeep of all AV equipment.
• The incumbent is responsible to set-up, operate and troubleshoot the AV equipment, devices and systems and to ensure that the equipment is fully operational as and when needed.
• Required to perform shift duties and other duties as may be arranged by the Banquet Operations Manager.
• The incumbent will also assist and guide guests and customers on the proper usage of the equipment.

OVERALL OBJECTIVES

• Assist in providing technical support and setup of AV equipment to guests and colleagues

• Troubleshoot, maintain, upkeep, set-up, and operate all AV equipment, projection equipment and other devices

• To assist and supervise all AV works carried out by outsourced parties

• To ensure all AV equipment and room are properly maintained

• Positive, friendly, confident and with good interpersonal skills

• Minimum 2 years hotel AV experience preferred

Kindly note that only shortlisted candidates will be contacted.

What the role is

The Animal & Veterinary Service (AVS), a cluster of NParks, safeguards the health and welfare of animals through comprehensive and integrated programmes. AVS works closely with partners in the veterinary and animal-related industries to strengthen capacities and enhance competencies in animal health and welfare. It is the main touch-point on animal and veterinary matters in Singapore and the first responder for all animal-related feedback. It also conducts public education and engagement programmes to foster a humane and gracious society for all, where pet owners, communities, and animals co-exist in greater harmony within our City in Nature.

What you will be working on

As part of the Centre for Animal Rehabilitation under the Professional and Scientific Services Division, your role will involve operations and research relating to the welfare, behaviour and rehabilitation of animals.

Your scope of work includes:

• Manage duties required in the centre to ensure smooth functioning, including procurement and management of inventory and contract services, supervision of contractors, planning and budgeting, data management and analysis, regular maintenance and upkeep of facilities and equipment, workplace health and safety, and managerial duties
• Assist with animal operations, including handling public enquiries, liaison with external parties such as the public, volunteers and Animal Welfare Groups on enquiries and the Centre’s programmes, animal care and husbandry.
• Develop, implement and manage research projects relating to animal welfare and behaviour
• Assist with the different activities and programmes related to the Centre.

What we are looking for

• Degree in veterinary medicine, biology, life sciences or other relevant discipline is preferred. Post-graduate degree in the preferred field will be advantageous.
• Experience managing tenders, contracts and workers; and project management is preferred.
• Relevant working experience in shelter management, animal care or husbandry is preferred.
• Relevant experience in behaviour assessments, behaviour modification and animal handling, especially under animal shelter contexts is preferred.
• Strong management and communication skills, independent, self-motivated, meticulous and enthusiastic.
• Able to work effectively in a team environment.
• Expected to work with animals.
• Good written/ oral communication and interpersonal skills.
• Competent in Microsoft Office Applications.

Office Location:

The office will be situated at:

Animal Management Centre, 57 Sungei Tengah Road Singapore 699013

Only shortlisted candidates will be notified.

We are actively seeking an outstanding candidate with comprehensive expertise in MS Dynamics 365 technology and/or processes. Our managers are anticipated to spearhead business unit projects, generate new opportunities, and contribute significantly to the holistic development of Enterprise solutions across the Group.

Duties and Responsibilities:

• Ascertain and comprehend the requirements of the business, and scrutinize the structural flow of business operations.
• Spotlight and exhibit significant opportunities for innovation; substantiate their feasibility through proof-of-concepts and pilot projects to enhance business operations.
• Preserve profound technical skills, expertise in business processes, and cultivate a solution-oriented organization.
• Accountable for the deployment of new systems.
• Educate users on the implemented system.
• Execute and supervise routine software updates, backups, security patching, and database maintenance.
• Formulate and sustain process/technical documentation for improved resolutions & support.
• Cooperate with developers to ensure requirements are incorporated into system design.
• Engage with relevant stakeholders on user acceptance testing.
• Support change requests, strategize and maintain the application environment with the latest patches.
• Guide the team in defining project requirements, tracking, functional documentation & training materials.
• Strategize and execute end-user training.
• Collaborate closely with System Integrator and Software provider to design and implement the “to-be” process.
• Analyze the impact of requested changes and propose improvements to continuously address changing business needs.
• Lead the delivery of end-to-end global ERP migration & implementation project.

Requirements:

• Diploma/ Degree in Computer Science or equivalent qualification.
• Excellent written and verbal communication skills.
• Demonstrated proficiency with the implementation and support of Dynamics NAV/Dynamics 365 BC is a MUST.
• At least 3-5 years experience with software consulting and implementation, specifically around Microsoft Dynamics NAV/Dynamics 365 Business Central.
• At least 2 years managerial experience in ERP application support and project management.
• Highly organized, detailed oriented, possess excellent communication and interpersonal skills, enjoy working with end users.
• Ability to thrive in a fast-paced and dynamic work environment.
• Willingness to adapt to changing project requirements and priorities.
• Proactive problem-solving attitude with ability to anticipate issues.
• Proactive seeking opportunities for process improvement and optimization
  

• Understand our salon products & services.

• Coordinating the implementation of the Safe Management Measures for the store.

• Maintain the cleanliness of the shop area & understanding the importance of hygiene and cleanliness of the shop.

• Ability to handle customers' requests and complaints with grace.

• Establish contact and developing relationships with customers.

• Recommend hairstyle, coloring and treatment, according to the client’s preference.

• Hands-on experience in coloring, rebonding, hair setting, hair perm techniques.

• Style customer's hair to desired effect, including shaping, curling, cutting, trimming, setting, etc.

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered.

• ordering and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service.

• Inform clients about new services, Promotions and discounts.

• Liaise with external Marketing Company on the Salon promotion campaign & advertising.

Requirements:

• Minimum 5 year working experience.

• Good interpersonal and communication skills.

• Friendly, outgoing, creative mindset and a good eye for design.

• Able to work any shift or split shift

• Able to work OT on weekends and public holiday.
Must be able to work extra hours or weekend if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

1) good skill in foot massage

2) good skill in body massage

3) 3 years and above experience in Spa/Massage industry

4) willing to work on weekend and public holiday

5) team work player

6) education N level or related trade Certificate

7) friendly

8) Non smoker

9) Non drinker

10) Must be able to comunicate in simple English

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Job Objectives/Job Summary:

Oversee full spectrum of accounts and finance functions and its related processes and transactions, covering Monthly Management Accounts, Budgeting and forecasting, Accounts Receivable, Accounts Payable, bank transactions, cash flows management and treasury management.

Essential Functions/Responsibilities/Duties:

• Oversee full spectrum of monthly and annual accounts closing and audit
• Monitor and analyse the actual vs budget contract sum and costs incurred of various projects
• Perform project, costing and budget management including issuance of bank/insurance guarantee
• Review the accounts and finance functions of overseas entities
• Prepare value added financial reporting, Financial Planning & Analysis (“FP&A”), including budgeting and forecasting.
• Oversee full spectrum of Accounts Receivable, Accounts Payable and treasury functions
• Review suppliers and sub-contractors’ transactions, including payments (via trust receipt, cheque, Giro, letter of credit, petty cash etc), creditor reconciliations and verification of sub-contractors certification
• Review invoicing and collection from clients
• Manage operating cash flow and prepare cash flow forecast
• Lead a team of finance staff in compliance to accounting standards, GST regulations and Group internal control procedures, other relevant rules and regulations
• Assist in ERM & ERP implementation and enhancement, including improve workflows and processes based on best practices and automation
• Liaise with various internal parties such as Project Directors and Purchasing and external parties such as bankers, suppliers, sub-contractors and auditors
• Assist Directors in relation to work related field and any ad-hoc assignments

Job Specifications/Requirements:

• Degree in Business Studies/Accountancy and/or holder of professional accountancy qualifications
• Minimum 5 years of relevant working experience
• Good exposure and knowledge in finance, treasury, credit and banking functions
• Ability to prepare and analyse forecast, budget and financial reports
• Familiar with accounting standards, taxes, GST, best practices and other relevant rules and regulations
• Proficiency in MS Office knowledge
• Must possess positive attitude & mindset, “To Do” or “Can Do” mindset and willing to work as a team in helping each other
• Must possess excellent working and communication skills to interact effectively with business associates (suppliers, subcontractors, bankers etc)
• Good interpersonal skills to engage with all levels in the Group
• Willingness to work flexible schedule during peak period, able to meet timeline and work under pressure environment

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Manager, Marketing - Sales (Singapore) to join our team!

As a Manager, Marketing - Sales (Singapore) we rely on you to:

Oversee and execute B2B marketing activities for COE Sales & Events within the 4 Singapore hotels. This role aims to create, coordinate, and maintain marketing initiatives and materials that support the hotel's B2B sales and events efforts, ensuring they are aligned with the brand's guidelines and objectives. The primary objective is to enhance the visibility of the hotel's offerings to relevant audiences, maintain brand consistency, and facilitate the achievement of sales goals for the Singapore hotels.

Key Responsibilities:

• Produce hotel B2B sales collateral and promotional material to support tactical sales initiatives; flyers, EDMs, email footers, eClub promotions etc and ad-hoc design requests.
• Assist segment leaders (MICE, Events, Leisure, Luxury, Corporate) with updating of sales PPTs, ensuring they are on brand and of the right quality.
• Maintain MICE online listings & platforms and explore marketing opportunities (e.g. Cvent.com,1000meetings.com, hotelplanner.com)
• Assist with production of the quarterly Luxury Newsletter
• Provide sales with copy and visuals for agreed Luxury Consortia marketing plans, eg AMEX FHR, Virtuoso etc
• Review and update Luxury Programme websites – Hotel Descriptions, photo libraries & content updates.
• Assist with luxury website audits & updates – liaise with sales team and conduct spot checks to ensure hotels are represented correctly. Update accordingly.
• Tradeshows – assist with content for property profile setup (descriptions, images, press releases, etc)
• Assist Leisure team with wholesale partner brochure content, online features and any agreed joint advertising.
• Drive local activation of Global or regional B2B initiatives.
• Initiate and execute trade media activities (esp. MICE)
• Assist with sourcing of sales giveaways, including brand approval markets.
• Gathers and shares information with sales leadership on market trends, competitor activity and emerging markets.
• Proficient in videography and video editing.

Requirements:

• Proficient in graphic design with the ability to use Adobe Illustrator for content creation.
• Proficient in videography and video editing

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Manager, Sales - Group (Singapore) to join our team!

As a Manager, Sales - Group (Singapore), we rely on you to:

• Implement all sales activities to maximize business opportunities and revenues in their specific area of responsibility, to achieve and to exceed the segment goals for the Singapore hotels.
• Drives group lead conversion to achieve the set segment sales goals and targets for the Singapore hotels.
• Qualifies prospective clients considering the goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
• Sells all facets of hotels in Singapore. In assigned territory, responsible for rooms, catering, food & beverage and other revenues as set out in the hotels’ budgets.
• Implements all sales action plans related to respective market(s) and account portfolio.
• Proactively partners with Business Development team colleagues to source new business from within each assigned market and market segment, generating viable enquiries and converting business always with a view to maximize revenue for the hotels.
• Works closely with the Business Development team in increasing share from existing accounts.
• Actively supports and executes group wide sales initiatives, eg. Special promotions, Sales Missions, Business Development Weeks, Business Closing Week, etc.
• Maintains close liaison with GSOs and STB representatives in assigned territory to solicit new accounts, action inquiries and convert business.

1. Role Description:

Sales manager plans directs and coordinates sales operations in an organisation. He/she leads the development of sales strategies expands sales channels and network. He/she may drive client relationships by managing sales related customer service.

2. Specific Responsibilities:

1. Trainee will be able to know the company's products and services in depth, so as to ensure that clients will be able to be advised competently and when client has any queries the trainee will be able to answer them without having to constantly reference or check up on the details which will improve the client's trust in the company's competency.
2. Trainee will learn how to reach out to new and current customers and be able to provide customers with guidance and creative solutions to solve customers needs as they arise.
3. Trainee will be able to keep abreast of competitors' performance, promotional tactics and provide relevant feedback to the trainer. Trainee will then keep constant communication with trainer to come up with sales data and sales strategies to improve on company's sales and marketing.
4. Trainee would be able to determine annual unit and gross-profit plans.Trainee will also know about sales technique, and be able to develop and implement new sales initiatives, strategies and programs to capture key demographics.
5. Trainee will be able to provide monthly report updates to the trainer in regards to the sales performance of the shop. Trainee will be able to track the trend of sales and provide relevant feedback to the trainer for data tracking that will be used for strategy planning.

3. Competencies:
1. Product Knowledge
2. Customer Service
3. Market Research
4. Planning Imporovement
5. Reporting

4. Duration of Traineeships:6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3800

Job Description

Responsibilities:

• Handle checking-in and checking-out of guests.
• Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
• Supervise, monitor and evaluate the service standards provided by the Guest Services team
• Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.
• Attend to guests’ needs and enquiries.

Requirements:

• Candidate with at least a Diploma or equivalent qualifications.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably supervisory experience in Customer Service or equivalent
• Good interpersonal skills and positive working attitudes
• Service oriented and able to display passion, energy and professionalism in their duties
• Resilient, proactive and ability to work independently under minimal supervision and in a team
• Perform 2-rotating shifts and able to work on weekends and public holidays
• Candidates with servicing experience are also welcomed to apply.
• Uniform and Staff duty meal will be provided

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Manager, Sales, we rely on you to:

• Implements sales action plans related to respective market(s) and account portfolio
• Works closely with the Business Development team in increasing share from existing accounts
• Supports and executes group wide sales initiatives
• Participates in development of the Area Sales Plan, budget and market audits, and implements corresponding sales action plans with the Business Conversion sales team.
• Supports the development and maintenance of the client database and all other sales systems. Establishes and maintains up-to-date client profiles in all relevant systems.
• Performs all duties and responsibilities as assigned by the management

We are looking for someone who:

• Minimum Dipoma in Hotel Management and/or Sales & Marketing
• At least 3 years of relevant Managerial experience
• Good communication and people management skills
• Able to communicate priorities and drives departmental goals and results
• Strong negotiation and presentation skills
• Strong organizational skills with ability to multi-task
• Able to work well under pressure in a fast paced environment

If you are the right person, what are you waiting for? Click the APPLY button now!

The Head of the wholesale department is responsible with supervising the diverse operations within the division.This role entails the achievement of the annual sales budget, devising sales strategies, identifying, and developing products, establishing pricing and risk management policies. Additionally, the division head is accountable for implementing internal controls to uphold the key performance indicators related to receivables and stock turnover.
Ensure achieve sales and profit objectives by planning individual targets with Sales Team. Analyse historical sales and overall stock position to plan out weekly or monthly offers.Develop competitive pricing policy and creative sponsorship package to attain sales targets.Plan and administer various sales channel’s stock to achieve sales and profit objectives. Participate in Company’s monthly production order and review of stock holding.Provide technical support to dealers.Perform margin and credit sales on sales. Monitor AR positions of dealers. Oversee Sales Team’s collection efforts.Resolve any issues with dealers to collect outstanding owing.Lead in development, implement and follow up of marketing programs for dealers.Organize Dealers’ event, provide Point of Sales support and create Social Media awareness.Manpower planning for Department.Verification and approval of team’s claim. Verification of commission payable to Sales Team.