Total 8 Director/C-Level scientific operations manager job vacancies in Bukit Mertajam, Penang

Reporting to the General Manager, the Director of Operations will lead to formulate and manage the delivery of strategic goals and initiatives of the Club.

Job Responsibilities include, but are not limited to the following:

• Responsible for managing and operating the following departments: Maintenance and Facilities, Security and Housekeeping.
• Oversee Capital projects and developments, ensuring timely completion of each project.
• Ensure risk assessment and protocols for Workplace Health, Safety and Emergency are followed.
• Lead in business continuity planning and management, including contingency and crisis management and sustainability programming.
• Developing and implementing operational policies, long and short-term planning initiatives in accordance with Club’s objectives
• Establish budgets, forecast, staffing and general operating procedures and monitor cost control procedures.
• Planning, assigning, and evaluating work of staff members, and recommend changes in practices and procedures to increase operating efficiency and expedite workflow.
• Maintain excellent relationship with members by proactively soliciting feedback and attending to members concerns expeditiously.
• To monitor and review the division’s performance throughout the year and to accomplish the relevant KPI’s and to identify and develop solutions to address performance inadequacies, where key financial performance indicators are not in line with the budget or target set.
• Participate in General/Committee meetings as appropriate.
• Any other tasks that may be assigned by the General Manager.

Required Qualifications & Experience:

• Preferably 8 years’ experience in similar capacity in Hospitality Industry.
• Possess excellent communication and interpersonal skills.
• Well-groomed and able to work on weekends and public holidays as required.

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

1. To assist on sales and development on company products.

2. Sales weekly report to manafacture

3. To support Arrange new client meeting

4. To develop relationship with new clients

5. To support Sales quotation and evaluation

6. To entertain new clients lunch and dinner, to development good relationships with the client and inorder to help the company to close sales and bring the company to next level. There sales incentive also once getting sales and complete the project and collection 90%.

7. To support forcase on sales and business development

Overall Job Objectives

This role is to support global business processes across sales, factories and business unit organizations, with a focus on assembly pricing activities.

We are looking for a resourceful teamplayer who is adept at utilizing and integrating data from multiple systems to put together pricing proposals. The candidate should be highly adaptable to changing business needs and possess strong analytical skills.

Core Responsibilities

· Key focus on pricing and costing activities for assembly packaging for Memory, MEMs and sensors market.

· Responsible on cost models preparation to provide cost estimates and manufacturing readiness inputs to business

unit, engineering and factory.

· Respond timely to relevant pricing requests in RFQ systems through price benchmarking and profitability analysis.

· Responsible for daily production price maintenance duties, and approving pricing issues in SAP.

· Oversee RFQ trend, win/loss effectiveness and RFQ cycle time efficiency.

· Support critical meetings with internal cross functional teams on product costing.

· Partner with business units, factories, and sales to assure integrated and profit maximizing approach.

· Adhoc analysis of various revenue related items.

Job Specifications (Qualifications/Experience/Skills & Knowledge/Personal Qualities)

· BS degree in Engineering.

· Minimum 10 years of relevant experience in semiconductor industry.

· Demonstrated understanding of semiconductor substrate design.

· Knowledge in assembly packaging processes will be preferred.

· Familarity with SAP system.

· Advanced Excel skills and ability to manipulate large data set is a must.

· Strategic thinker with a proven ability to translate technical requirements/issues into the business context or

vice versa.

· Excellent communication and presentation skills, both verbal and written.

· Independent, able to multi-task, and collaborate with cross functional and cultural groups.

1. To assist on sales and development on company products.

2. Sales weekly report to manafacture

3. To support Arrange new client meeting

4. To develop relationship with new clients

5. To support Sales quotation and evaluation

6. To entertain new clients lunch and dinner, to development good relationships with the client and inorder to help the company to close sales and bring the company to next level. There sales incentive also once getting sales and complete the project and collection 90%.

7. To support forcase on sales and business development

1. To assist on sales and development on company products.

2. Sales weekly report to manafacture

3. To support Arrange new client meeting

4. To develop relationship with new clients

5. To support Sales quotation and evaluation

6. To entertain new clients lunch and dinner, to development good relationships with the client and inorder to help the company to close sales and bring the company to next level. There sales incentive also once getting sales and complete the project and collection 90%.

7. To support forcase on sales and business development

The Operations Director is a visible, energetic and ethical leader who develops, maintains and promotes a management philosophy which focuses on guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans.

Accountable for the business performance, this position sets the overall goals in alignment with the strategic direction envisioned for the business. This role has an overall operational and management responsibility, and is to maintain high standards of service excellence, elevate guest experience and uphold corporate governance in all aspects of the Concept’s operational requirements including food and beverage.

Your key responsibilities in this role includes the following:

Team Management:

● Manage and drive the outcomes of the team including the achievement of set commercial and non-commercial targets

● Collaborates and ensures all people practices are aligned for your venue in accordance with The Lo & Behold Group’s beliefs and culture

● Provides strategic direction to new General Manager(s) for new projects collaborated between The Lo & Behold Group and Behold Julien for their first 12 months of hire, establishing and accomplishing the business mission and Leadership to ensure all standard operating procedures and processes are compliant and brand identity of the new concept is achieved

Business Acumen:

● Work closely with the Board of Directors in the approval of and implementation of all marketing and promotional ideas and concepts, ensuring the success of the concept.

● Partners the Finance team to deliver recommendations, or reports by creating analysis for cost-benefit and returns

● Develop and monitor plans, budgets and procedures to provide direction and controls for the venue operations; direct corrective action procedures as necessary to help assure that budget goals are attained (ie. increase sales and minimize costs)

● Provides strategic and operational insights and planning for new development projects collaborated between The Lo & Behold Group and Behold Julien

Operational Leadership:

● Drives and accomplishes objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections

● Lead menu launches while working closely with the respective Chefs and the Group Marketing team

● Ensure standards of hygiene are maintained and all concepts is compliant with health and safety regulations, energy management and local government regulations

● Oversee and approve the team’s manpower arrangements in accordance with the venue’s operational requirements

● Ensure that all guest feedbacks received from multiple online platforms and in venue dining experience is reported, collected and handled in a professional manner

Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape. Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places. The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality

To manage daily operation of skincare and aesthetic products logistics, distributions and supply-chain for Singapore and across Asia including both offline and onlike presence and with different stakeholders.

This role's responsibilities include leading negotiations, budgeting, purchasing, and putting efficient workflows in place to maximize a company's productivity and performance. A director of operations must develop long-term operational strategies, working closely with senior management to meet company objectives.