Total 14 Fresh/Entry Level sales representative job vacancies in Customer Service category in Malaysia

The primary responsibility of the Front Office Ambassador is for the management and upkeep of the front office.

Responsibilities:

• Act as a representative in attending to residents’ requests as well as the public’s complaints
• Carrying out the activities of the Front Office department which includes Reception, Reservations, Bell Service, and Transportation, in ensuring the smooth running of the front office
• To foster and maintain a close and productive working relationship with all relevant departments to ensure all residents are well taken care of
• To be able to up-sell room accommodation during high occupancy to maximize revenue
• To provide courteous and efficient service to all internal/external guests
• Ensure all complaints and requests are immediately resolved and followed through with relevant supporting departments
• To greet all residents/guests in a service-oriented manner
• To be familiar with the PMS and coordinate with IT Manager with periodical system maintenance
• To be responsible for assigning and blocking rooms for arriving guests
• Ensuring all allocated rooms are assigned according to requirements and ensuring no double allocation
• To check in guests in a prompt, efficient and smooth manner, ensuring they’re registered in accordance with Front Office policies and procedures
• To update guest particulars in the system accurately and clearly state the payment method
• To record in the logbook any unusual happenings and incidences and all-important matters still pending for follow-through actions
• To be responsible for the preparation of all the necessary material for the check-in of any guest
• To check all cashier transactions and balance all transactions before leaving. Any discrepancies must be reported to the Rooms Division Manager for correction
• To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed
• To carry out effective key control procedures
• To be responsible for the sufficient stock of all supplies, such as printing materials, forms, and stationery. To initiate replenishment as and when deemed necessary
• Constantly check on all forms of correspondence, such as messages/mail/parcels are promptly delivered
• Coordinate with the housekeeping department to solve room discrepancies
• To handle minor guest complaints and report to Superiors the nature of complaints and action taken
• To enforce and comply with Rules and Regulations stipulated in the Employee Handbook
• To attend to walk-in potential clients and conduct tours of the property

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Regular team activities
• Medical insurance

We are looking for a dedicated and experienced online customer service representative to join our dynamic team. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our customers through a variety of online channels. 

Responsibilities:

• To complete daily duty on time.
• To provide and support customer service.
• To handle all online enquiries promptly, accurately and professionally.
• Ensuring high quality solutions are delivered on time to customer.
• Responsible to consult customer's negative emotions and handle customer complaint.
• Responsible for the interact in social media. 

Requirements: 

• Possessed a minimum of SPM qualification. 
• Fresh graduates are welcome too 
• Computer literate and proficient in Microsoft Office. 
• Experience in online customer service or complaint handling is preferred 
• Required languages in English and Mandarin 
• Fast learner, strong communication, interpersonal skills, motivated, positive attitude, willing to work in team 
• Must be able to work on shift or night shift, including weekends and Public Holidays. 
• Ability to coordinate and adapt; experience in after sales service is preferred 
• Responsible and able to work without supervision when necessary.

Perks & Benefits 

• Allowance
• Nearby public transport
• Central location
• Casual dress code

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Requirement

• Working experience (1 or 2 years working experience) is preferred.
• Proficient in English and Bahasa Malaysia, both written and spoken.
• Proficient in Microsoft Office (Excel. Powerpoint, Outlook, Words).
• Any other ad-hoc duties assigned by the superior.
• Well-organized and responsible with an aptitude in problem-solving.

Responsibility

• Responsible for providing full support and coordination to assist sales team for day-to-day sales activities.
• Manage contracts / agreements / pricing related to operational tasks.
• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Work and follow-up closely with logistic & warehouse department to ensure up-to-date planning and operations to meet delivery deadlines and sales target.
• Responsible for processing sales orders and delivery orders accordingly.
• Responsible for the administration and support of sales & marketing activities.
• Prepare relevant sales reports as and when required to superior.
• Monitoring sales enquiries & maintain all the customer database record.
• Manage and resolve daily operational issues.
• Any other ad-hoc duties assigned by the superior.

Perks & Benefits

• Employee equity
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Requirement

• Working experience (1 or 2 years working experience) is preferred.
• Proficient in English and Bahasa Malaysia, both written and spoken.
• Proficient in Microsoft Office (Excel. Powerpoint, Outlook, Words).
• Any other ad-hoc duties assigned by the superior.
• Well-organized and responsible with an aptitude in problem-solving.

Responsibility

• Responsible for providing full support and coordination to assist sales team for day-to-day sales activities.
• Manage contracts / agreements / pricing related to operational tasks.
• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Work and follow-up closely with logistic & warehouse department to ensure up-to-date planning and operations to meet delivery deadlines and sales target.
• Responsible for processing sales orders and delivery orders accordingly.
• Responsible for the administration and support of sales & marketing activities.
• Prepare relevant sales reports as and when required to superior.
• Monitoring sales enquiries & maintain all the customer database record.
• Manage and resolve daily operational issues.
• Any other ad-hoc duties assigned by the superior.

Perks & Benefits

• Employee equity
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Requirement

• Working experience (1 or 2 years working experience) is preferred.
• Proficient in English and Bahasa Malaysia, both written and spoken.
• Proficient in Microsoft Office (Excel. Powerpoint, Outlook, Words).
• Any other ad-hoc duties assigned by the superior.
• Well-organized and responsible with an aptitude in problem-solving.

Responsibility

• Responsible for providing full support and coordination to assist sales team for day-to-day sales activities.
• Manage contracts / agreements / pricing related to operational tasks.
• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Work and follow-up closely with logistic & warehouse department to ensure up-to-date planning and operations to meet delivery deadlines and sales target.
• Responsible for processing sales orders and delivery orders accordingly.
• Responsible for the administration and support of sales & marketing activities.
• Prepare relevant sales reports as and when required to superior.
• Monitoring sales enquiries & maintain all the customer database record.
• Manage and resolve daily operational issues.
• Any other ad-hoc duties assigned by the superior.

Perks & Benefits

• Employee equity
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Prepare and generate Delivery Order, Purchase Order and Sales Order.
• Maintain and establish good working relationships with customers.
• Data entry and ensure proper documentation arrangement, record and filling.
• Attend to enquiries email and phone call.
• Handle customers' complaints.
• Other duties as assigned.

Requirements:

• Possessed a minimum of SPM & Diploma qualification.
• Fresh graduates are encouraged to apply.
• Good communication skill in English, Bahasa Malaysia and Mandarin.
• At least 1 year of working experience in Sales Admin & Customer Services field will be an added advantage.
• Applicants must be willing to work in Shah Alam.
• Alternate Saturday (8:30 a.m. - 1:00 p.m.)

• Medical Insurance
• Personal Insurance
• Clinic medical claim
• Annual Leave
• 16 days Public Holiday
• Training & Development

Job Description

• To assist in maintenance work procurement and productivity;
• To build a long term relationship with clients, suppliers and sub-contractors;
• To follow up on maintenance works and be the middle person of contact
  between clients, contractors and suppliers;
• To record maintenance works daily and arrange contractor or supplier
  accordingly;
• To monitor and review all the maintenance works by contractor and supplier;
  To perform other related duties as required during working hour

Job Requirement

• No working experience required.
• Required skill(s): MS Office.
• Good interpersonal skill, good initiative and positive attitude.
• Good team player with strong commitment and self‐motivated.
• Ability to work independently.
• Able to multitask and prioritize daily workload.
• Language skill: English and Bahasa Malaysia.

• Medical
• Miscellaneous allowance
• Education support

Job Description

• To assist in maintenance work procurement and productivity;
• To build a long term relationship with clients, suppliers and sub-contractors;
• To follow up on maintenance works and be the middle person of contact
  between clients, contractors and suppliers;
• To record maintenance works daily and arrange contractor or supplier
  accordingly;
• To monitor and review all the maintenance works by contractor and supplier;
  To perform other related duties as required during working hour

Job Requirement

• No working experience required.
• Required skill(s): MS Office.
• Good interpersonal skill, good initiative and positive attitude.
• Good team player with strong commitment and self‐motivated.
• Ability to work independently.
• Able to multitask and prioritize daily workload.
• Language skill: English and Bahasa Malaysia.

• Medical
• Miscellaneous allowance
• Education support

職責：

• 準備並產生交貨單、採購訂單和銷售訂單。
• 與客戶保持並建立良好的工作關係。
• 資料輸入並確保正確的文件安排、記錄和填寫。
• 參加詢問電子郵件和電話。
• 處理顧客的申訴。
• 其他指派的職責。

要求：

• 至少擁有 SPM 和文憑資格。
• 鼓勵應屆畢業生申請。
• 良好的英語、馬來語和華語溝通能力。
• 至少 1 年銷售管理和客戶服務領域的工作經驗將是額外的優勢。
• 申請人必須願意在莎阿南工作。
• 隔週六（上午 8:30 至下午 1:00）

• 醫療保險
• 人身保險
• 診所醫療索賠
• 年假
• 16天公休日
• 培訓與發展

Job Description ;

• Provide forwarding/ logistics solutions to customers and guide the customer on shipping, customs clearance and logistics matter.
• Update daily container movement planning.
• Plan and coordinate shipments to ensure timely delivery to final destination.
• Responsible for handling all shipping coordination including vessel booking, freight arrangement, shipping documents and other related document preparation.
• To coordinate with 3rd party logistics service providers and provide full logistic support to the sales division.
• To liaise with customers for any inquiry.
• Carry out any other tasks that assigned by superior from time to time.

Requirement ;

• Candidate must possess at least Professional Certificate, Diploma or equivalent.
• Required language(s): English & Mandarin
• At least 2 years of experience in the related field is required for this position.
• Good attitude
• Fresh graduates are encouraged to apply too, training provided.

Company Overview

We are a dynamic and reputable total logistics service provider specializing in global ocean freight, transportation and supply chain solutions across various industries. We take pride inproviding our clients with solutions and ideas to resolve their difficulties. We wish to invite suitable candidates to join us.

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

概括：

作為客戶服務代表，您將負責為我們的客戶提供支援。支援將透過多種管道提供，例如電話、電子郵件和聊天。您應該提供一流的客戶服務並確保客戶完全滿意。

您的使命：

• 向客戶溝通並解釋基本訊息
• 克服疑慮，透過積極傾聽、同理心、專業精神和解決問題來解決客戶的疑慮
• 透過電話、即時聊天和電子郵件與客戶互動，協助解決各種客戶詢問和問題
• 透過所有相關的溝通管道為客戶提供卓越的支援體驗。
• 確定客戶的需求，研究任何現有問題，以便提供最好地滿足客戶需求的策略解決方案，同時確保澄清任何現有的困惑
• 確保首次聯繫解決並與服務合作夥伴和內部部門進行有效跟進，以確保案件按照我們的服務標準結案
• 提供有關工具、資源、程序和指南的建設性回饋，以增強工作流程和客戶體驗
• 為客戶提供最好的服務，透過正確的程序確保最高的客戶滿意度
• 透過加倍努力建立可持續的關係並吸引客戶翻譯各種文件並處理客戶投訴
• 支援團隊和管理層完成任何可能需要協助的任務
  
  
  我們的要求：

• 母語為中國人，具有優秀的英語口頭和書面溝通能力。
• 候選人必須至少擁有任何領域的文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位、碩士學位，最好是金融和經濟相關/企業管理，
• 公司治理、法律等。但鼓勵工作關係密切的應屆畢業生申請。
• 擁有強大的時間管理技能，並有動力超越期望。
• 能夠執行多項任務並使用客戶提供的資訊來客製化回應和行動以滿足特定需求。
• 必須是強大的溝通者，強調有效傾聽和同情客戶，以及良好的電子郵件/聊天/電話禮儀（語速、語氣、語音品質、文法和發音）。
• 能夠輕鬆地使用計算機，能夠使用多個系統以及學習和適應新系統的能力。

津貼和福利

• 綜合員工福利（EPF、Socso、EIS 等）
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通（KLCC）
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 個人發展機會

Job Responsibilities:

• To achieve the monthly and yearly sales target as assigned by the management.
• To execute marketing activities as directed by CSU Unit Head/ management.
• To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
• To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.
   

Job Requirements: 

• Bachelor's Degree in Business Administration or any related discipline.
• Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 6-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.

• Personal leave
• Personal development opportunities