Internal Sales Representative
6 months ago
Role Purpose
Working as part of a focused and successful sales team, to exceed sales targets and KPI’s set Building the portfolio of new business w.....
Role Purpose
- Working as part of a focused and successful sales team, to exceed sales targets and KPI’s set Building the portfolio of new business with the Business Development Managers.
- To provide internal commercial support to the field sales team to ensure our customer’s expectations are met and service levels exceeded.
Key Responsibilities
- Co-ordinate the day to day management of customers, generate, manage & convert sales leads following set processes and utilizing key systems such as OPT
- Identify and achieve profitable sales opportunities
- Prepare commercial proposal’s (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe
- Receive inbound calls and build effective customer relationships and loyalty to ensure excellent levels of customer service are provided at all times
- Build strong customer relationships using a range of communication methods. Understand customers’ business needs and address any issues following upon sales opportunities
- Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations
- Ensure the smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing business can’t be progressed via the telephone
- Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team
- Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities, including data gathering and follow up
- Proactively prioritise workload in line with the Core product, core sector core geography
- Respond to all cancellation requests, claim handling and follow standard operating procedures and escalation policy as appropriate
- Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge
- Proactively follow up quotations to determine the status of James Walkers proposal’s and convert opportunities to orders
- Assist in market research and prospecting activities to generate new customer sales Make commercial judgments to negotiate and convert opportunities
- Contract review orders received and communicate contractual requirements to the manufacturing division.
- Be able to use IT systems effectively and in line with company procedures
- Liaise with key stakeholders to ensure customer specifications are adhered to.
Technical/Job Specific Skills Required
Essential
- Communication Skills
- Commercial Acumen
- Negotiation Skills
- Customer Focused
- Organisational Skills
- Inco Terms and Payment Terms
- Good knowledge of written and spoken English (Minimum TOEIC score of 750+ or Bulats XXX+)
Preferred
- Product and Industry Knowledge
- Manufacturing Knowledge
- Basic Technical Knowledge (ability to read basic engineering drawings)
- Decision Making & Problem Solving Skills
- Presentation Skills
- Export Terms & Procedures
- Client visits
Experience
Essential
- IT skills; Word, Excel & Powerpoint IT
- Working in customer service / sales orientated background.
Preferred
- Previous experience in working in manufacturing background
Qualifications
Essential
Preferred
- Engineering-related qualification
- Formal recognised sales qualification (or working towards), e.g. ISMM
Official account of Jobstore.