Total 28 restaurant manager job vacancies in Shah Alam, Selangor

Job Description

• Manages the Sales Teams & Supporting operations required to implement the organizational sales strategy, drive revenue growth, & accomplish financial objectives.
• Implements processes, tools & structures to support the sales organization’s operations.
• Being a Key Account Sales Manager conducts long-term & short-term goal setting for teams and individuals & uses data to measure & monitor sales processes, identify issues and enhance performance.
• Monitors the industry, business environment, competitors and customers to develop action plans for expanding & retaining the customer base.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Uses customer feedback & insights to collaborate with internal stakeholders to identify & suggest new product.
• Builds & develops effective sales teams with recruiting, objectives setting, training, coaching and performance monitoring of sales representatives.
• Participates in meeting, presentations, & demos to support or close strategic or high-value sales.
• Manages through subordinate & professionals in larger groups of moderate complexity.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Give input into developing the budget, Stock forecast, Incentive Planning, TPA Planning & others Planning.
• Capable of resolving escalated issues arising from operations & requiring coordination with other departments.
• Develops and analyses business reports to facilitate relevant communication with intermediaries.
• Establishes, manages and maintains quality business relationship with intermediaries.
• Manages budget and expense effectively and efficiently to drive business growth. Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.

Job Requirement

• 1-3 years + or above of managerial experience.
• The Key Account Sales Manager must have a bachelor’s degree in Communications, Business Administration, Business Management, Marketing, or any other related filed. An equivalent of this requirement in working experience is also acceptable.
• Communication skills are a must have for this position, in both verbal and written form. These skills are especially necessary in building relationships with consumers and external partners. Additionally, the clarity of communication between the Key Account Sales Manager and Sales Executive and collaborating personnel will also be a determinant of the overall performance in the department. The Key Account  Sales Manager must also be in a position to convey even the most complex information and insights in his reports in a simple, clear, and convincing manner, tailoring messages to suit various audiences.
• The Key Account Sales Manager must also be a story-teller who is able to sell the brand to potential clients and secure more sales for the business. In addition to this, the Key Account Sales Manager must also be a great listener with ability to clarify and resolve issues and concerns of consumers, external partners, senior personnel, junior personnel etc.
• The Key Account Sales Manager must be highly proficient in Ms Word, Excel and PowerPoint, which are necessary for the creation of visually, and verbally engaging reports and presentations for senior sales management, external partners, junior sales personnel, collaborating personnel, and stakeholders.
• A candidate for this position must also demonstrate strong analytical skills and an ability to assimilate complex data and information from disparate sources and process it to address a certain need or issue in the sales department. The candidate will be highly proficient with research solutions to sales as well as effectiveness measurement systems.
• In this capacity, the Key Account Sales Manager will conduct regular research and analyses on the business’s market and competitive environment, looking for opportunities to further the sales department’s goals by adjusting strategies and approaches that enhance efficiency and performance.
• Certain interpersonal skills will be necessary for a Key Accountr Sales Manager, for example, he will be passionate and highly energetic in his work, he will be self-motivated and work under minimal supervision, and he will be proactive and have an insatiable appetite for knowledge. The candidate must also portray a strong ability to handle multiple projects and meet deadlines, he must also have an ability to work well in group-settings, and have an ability to remain calm under stressful scenarios and uncertainty.
• Due to the high-interaction levels that come with the position, a candidate must possess an ability to build trust within a large and diverse environment. Also, being a representative of the business’s image, the Key Account Sales Manager must be an approachable individual who is easy to get along with and who possesses an ability to form long-lasting and meaningful relationships with others on behalf of the business.
  
  
  
  
  
  
  
  
  

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

Strategic Business and Partnership Development:

• Lead initiatives to engage with businesses, government entities, and industry players to forge substantial partnerships.
• Aiming to boost the visibility, adoption, and standing in the market. 
• Develop and implement effective sales strategies to achieve monthly and annual revenue targets. 
• Negotiate contracts and package. 

Investment and Funding:

• Seek out, assess, and secure funding and investment opportunities to fuel growth and innovative efforts.

Market Analysis:

• Stay informed about industry trends, market shifts, and regulatory updates to adjust strategies effectively and seize growth opportunities.

Report: 

• Provide accurate marketing report & forecast sales, proposal and suggestion for improvement to the superior/director on weekly and monthly basis.
• Participate in weekly/monthly sales meetings to accurately forecast sales pipeline ensuring consistent monthly performance.

Commercial & Corporate Event Management: 

• Develop value-add services or programmes for key commercial/corporate clients. 
• To perform any other tasks as requested by the superiors and management and to generally-perform all marketing work.

Requirements:

• Preferably for Chinese candidate with proficiency in Mandarin for verbal and written.
• A bachelor's degree in Business, Marketing, Sales or a related discipline.
• At least 4 - 5 years of relevant experience in business development, sales, marketing, investment management, or strategic partnerships.
• Excellent interpersonal skills with a proven track record of  building rapport with clients, colleagues, and vendors.
• Strong analytical, strategic, , and communication skills and the ability to use them to close deals.
• Able to conduct negotiations and develop lasting relationships with a diverse group of stakeholders.
• Has a track record of developing and implementing successful business strategies.
• Able to work collaboratively and independently in a fast-paced, deadline-driven environment.
• Familiar with Microsoft Office Suite including Word, Excel, and PowerPoint.
• Willingness to travel as required. 

Perks & Benefits

• Casual dress code
• Friendly working environment.
• Medical Allowance.
• Career growth opportunities.
• Annual leave, Maternity leave, Paternity leave

職責：

• 根據專案經理的指示執行項目，
• 監督並協助施工經理處理所有現場事宜。
• 監督和協調與現場和分包商相關的所有工作。
• 計劃並向專案經理報告現場工作。
• 確保專案工作按時間表進行並防止計劃延遲。
• 確保工程按照核准的圖面施工，並與施工經理協助解決施工問題。
• 為確保現場安全。

要求：

• 候選人必須至少擁有工程/建築和專案文憑/高級文憑
• 管理背景。
• 至少 5-10 年建築施工經驗。
• 能夠獨立與分包商、工人、顧問聯絡。
• 能夠閱讀和理解施工圖。
• 精通計算機，即 Microsoft Office、AutoCAD。
• 精通英語或馬來語書寫。
• 願意移居。
• 願意加班。
• 鼓勵那些沒有所需資格，但有良好記錄和實踐經驗的人申請。
• 能夠立即開始工作。
• 根據表現提供津貼和獎金。

津貼和福利

• 個人發展機會

主要职责：

• 负责全方位的人力资源和行政职能，包括招募聘请人员、薪资、绩效和人才管理、内部沟通、员工关系和行政。
• 处理每月薪资单、对账报告和其他相关报告（例如 EFP、SOCSO、LHDN 等）
• 负责管理、协调学习和公司发展课程、员工参与以及其他由人力资源部门发起的活动。
• 设计和实施与人员管理相关公司政策和程序，并确保人力资源政策符合劳动和劳资关系法规。
• 根据组织目标实施和管理人力资源政策和程序，并遵守专业标准、监管要求和法律。
• 透过人力资本的发展、参与、激励和保存来支持当前和未来的业务需求。
• 进行并促进评估工作和薪资调查，并协助制定和分析公司的评估计划。
• 管理招募需求，包括建立/更新职位说明以及入职和离职流程。
• 支援日常营运和改善工作流程的其他行政和/或临时任务。
• 管理所有分行员工。

主要要求：

• 拥有人力资源文凭/学位或同等资格，在人力资源/管理领域拥有至少 5 年经验。
• 具有制造/快速消费品行业相关工作经验者优先，但不是强制性的。
• 能够製用英语和马来语沟通。我们寻找需要与说普通话的客户沟通的说普通话的候选人。
• 对当地就业法规和工作证管理有深入了解。
• 熟悉 Microsoft Office、iFlexi HRM 系统或同等 HR 系统。
• 强大的时间管理和组织能力，能够在快节奏的环境中在最少的监督下工作。
• 良好的人际沟通能力和沟通能力。
• 良好的团队合作精神。
• 拥有「我能解决」的态度。
• 愿意出差。

*能够在短时间内开始工作。

*必须会说国语。

津貼和福利

• 事假
• 開放文化
• 个人发展机会

工作職責：

策略性業務和合作夥伴關係發展：

• 領導與企業、政府實體和產業參與者互動的舉措，以建立實質的合作關係。
• 旨在提高知名度、採用率和市場地位。
• 制定並實施有效的銷售策略，以實現每月和年度收入目標。
• 談判合約和包裹。

投資和資金：

• 尋找、評估和確保資金和投資機會，以推動成長和創新努力。

市場分析：

• 隨時了解產業趨勢、市場變化和監管動態，以有效調整策略並抓住成長機會。

報告：

• 每周和每月向上級/總監提供準確的營銷報告和銷售預測、提案和改進建議。
• 參加每週/每月的銷售會議，準確預測銷售管道，確保每月績效一致。

商業和企業活動管理：

• 為主要商業/企業客戶開發增值服務或計劃。
• 執行上級和管理層要求的任何其他任務，並一般執行所有行銷工作。

要求：

• 最好是精通普通話口頭和書面的中國候選人。
• 擁有商業、行銷、銷售或相關學科的學士學位。
• 至少 4 - 5 年業務開發、銷售、行銷、投資管理或策略夥伴關係的相關經驗。
• 出色的人際交往能力，在與客戶、同事和供應商建立融洽關係方面擁有良好的記錄。
• 強大的分析、策略和溝通能力以及利用這些能力完成交易的能力。
• 能夠與不同的利害關係人群體進行談判並建立持久的關係。
• 擁有製定和實施成功業務策略的記錄。
• 能夠在快節奏、截止日期驅動的環境中協作和獨立工作。
• 熟悉 Microsoft Office 套件，包括 Word、Excel 和 PowerPoint。
• 願意根據需要出差。

津貼和福利

• 休閒著裝要求
• 友善的工作環境。
• 醫療津貼。
• 職業發展機會。

職位描述

• 管理實施組織銷售策略、推動收入成長和實現財務目標所需的銷售團隊和支援營運。
• 實施流程、工具和結構來支援銷售組織的運作。
• 身為大客戶銷售經理，為團隊和個人設定長期和短期目標，並使用數據來衡量和監控銷售流程、發現問題並提高績效。
• 監控產業、商業環境、競爭對手和客戶，制定擴大和保留客戶群的行動計畫。
• 透過與客戶合作並了解他們的需求，建立並促進強大、持久的客戶關係。
• 利用客戶回饋和見解與內部利害關係人合作來識別和建議新產品。
• 透過銷售代表的招募、目標設定、培訓、輔導和績效監控來建立和發展有效的銷售團隊。
• 參加會議、演示和演示，以支援或完成策略或高價值銷售。
• 透過中等複雜性的較大群體中的下屬和專業人員進行管理。
• 為影響職責職能領域的策略決策提供意見。
• 為制定預算、庫存預測、激勵規劃、TPA 規劃和其他規劃提供投入。
• 能夠解決營運中出現的升級問題並需要與其他部門協調。
• 開發和分析業務報告，以促進與中介機構的相關溝通。
• 與中介機構建立、管理和維持優質的業務關係。
• 有效且有效率地管理預算和費用，以推動業務成長。向管理團隊提供銷售、收入和費用報告以及切合實際的預測。
• 識別新興市場和市場變化，同時充分了解新產品和競爭狀況。
• 設計並實施策略性業務計劃，擴大公司的客戶群並確保其強大的影響力。

職位需要

• 1-3年以上管理經驗。
• 大客戶銷售經理必須擁有傳播、工商管理、商業管理、行銷或任何其他相關領域的學士學位。相當於此要求的工作經驗也是可以接受的。
• 該職位必須具備口頭和書面溝通能力。這些技能對於與消費者和外部合作夥伴建立關係尤其必要。此外，大客戶銷售經理和銷售主管以及協作人員之間溝通的清晰度也將是部門整體績效的決定因素。大客戶銷售經理還必須能夠以簡單、清晰和令人信服的方式在報告中傳達最複雜的訊息和見解，並根據不同的受眾自訂訊息。
• 大客戶銷售經理還必須是一個說故事的人，能夠向潛在客戶推銷品牌並為企業確保更多銷售。除此之外，大客戶銷售經理還必須是個很好的傾聽者，有能力澄清和解決消費者、外部合作夥伴、高階人員、初級人員等的問題和疑慮。
• 大客戶銷售經理必須高度精通 Ms Word、Excel 和 PowerPoint，這些對於為高級銷售管理人員、外部合作夥伴、初級銷售人員、協作人員和利益相關者創建視覺和口頭上引人入勝的報告和演示是必需的。
• 該職位的候選人還必須表現出強大的分析能力，以及從不同來源吸收複雜數據和資訊並對其進行處理以解決銷售部門的特定需求或問題的能力。候選人將非常精通銷售研究解決方案以及有效性衡量系統。
• 在此職位上，大客戶銷售經理將對業務市場和競爭環境進行定期研究和分析，尋找機會透過調整提高效率和績效的策略和方法來進一步實現銷售部門的目標。
• 大客戶銷售經理需要具備一定的人際交往能力，例如，他對工作充滿熱情、充滿活力；他會自我激勵，在很少的監督下工作；他會積極主動，對工作有永不滿足的胃口。知識。候選人還必須表現出處理多個專案並按時完成任務的強大能力，還必須具有在團隊環境中良好工作的能力，並有能力在壓力情況和不確定性下保持冷靜。
• 由於該職位的互動程度很高，候選人必須具備在廣闊而多樣化的環境中建立信任的能力。此外，作為企業形象的代表，大客戶銷售經理必須是一個平易近人的人，易於相處，並且有能力代表企業與他人建立持久且有意義的關係。
  
  
  
  
  
  
  
  
  

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

高級人力資源經理（中國候選人）

工作職責

人力資源職責與員工管理：

• 管理人員離職。
• 確保工資核算流程及時、準確。
• 審查、發展和維護公司所有與人力資源相關的組成部分。
• 維護和組織員工資料庫。
• 制定並實施部門預算。
• 提供人力資源實務諮詢，就人力資源實務向高階管理團隊和其他職能負責人提供建議。
• 指導和發展人力資源團隊成員。
• 支援 根據需要執行其他日常人力資源基本營運支援。

政策、紀律問題與合規性：

• 制定、更新和實施人力資源政策和程序。
• 確保有效且有效率地管理員工關係問題，包括員工投訴的調查和解決。
• 確保人力資源實務符合聯邦、州和地方的就業法律法規。
• 員工諮詢和勞資關係
• 公平一致地處理和處理員工紀律問題（包括諮詢、申訴處理、績效不佳、不當行為、國內調查等）。

招募組織：

• 確定人員配置和招募需求。
• 制定並執行招募和人才管理的最佳實務。
• 負責監督招募活動，包括審核工作內容。
• 管理入職流程，包括安排入職培訓、培訓和部門會議。
• 為人力資源人力資源成員分配並確保適量的資源，以有效地進行工作。

績效管理：

• 規劃並執行績效審查和評估。
• 審查擬議的薪資調整以製定指導方針。
• 制定並參與薪資和福利調查，以分析公司的競爭地位。
• 保存季度和年度績效審查和評估的資料庫。
• 清晰的報告架構及其職責和目標清單。
  
  

員工敬業度：

• 組織活動、郊遊、晚宴、慶祝活動和年終晚宴。
• 促進建設性的員工人際關係並提供指導。
• 開拓和實施策略，以確保高效率和積極的工作環境。
• 管理投訴、回饋和疑慮。

訓練：

• 透過個人和團體發展課程製定和提供對於支持實現業務策略至關重要的關鍵培訓計劃。
• 發展內部測試和資格認證系統，客觀地衡量和認可員工的能力。
• 進行培訓需求評估並與企業密切合作以確定相關的培訓計劃。
  
  

任職資格：

• 至少 6 到 10 年的高階經驗，包括全球或國際專案領導經驗。
• 聯邦、州和地方就業法的廣泛知識和實際應用。
• 流利的華語、英語和馬來語口頭和書面表達能力。
• 具有領導團隊的經驗。
• 高度關注細節和準確性。
• 優秀的人際互動、說服力、書面/口頭溝通、計劃、組織、時間管理、分析和解決問題的能力。
• 能夠在快節奏和動態的環境中有效地執行多項任務，
• 能夠在壓力下按時完成工作。
• 精通 Microsoft Office（Word、Excel、PowerPoint、Outlook）。
• 商業、人力資源學士學位或同等教育和/或經驗。人力資源認證是一個優勢。

津貼和福利

• 休閒著裝要求
• 友善的工作環境
• 病假
• 年假、產假、陪產假
• 職業發展機會。

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

Job Brief:

To ensure proper and correct posting and mapping in AR / AP / Inventory / Revenue / Receipt / GL modules and others related in system both manually and software. To ensure all revenue and expenses are taken up and booked accurately into accounting system and monthly management reports are produced in timely manner as required by the holding company. To ensure all accounting entries are appropriately performed with accordance to Malaysia Accounting Standard and are in line with Hotel Policies and Standard. To directly assist Financial Controller in day-to-day Finance & Accounting operations, accounting matters, audit and other Finance administrative tasks as and when it is required.

Job Responsibilities:

1. To perform sufficient background check on any credit facility application & then to obtain approval from Financial Controller and General Manager.
2. To process Credit Facility Application within 3 (three) days from the date it is received.
3. To ensure all billings are done and revenue and charges are posted accordingly as per Event Order date.
4. To reconcile PM account against Event Order and Proforma Invoice & Client’s LOU.
5. To transfer PM account to respective AR Ledger and to ensure outstanding account in PM ledger is cleared in timely manner.
6. To report to Financial Controller on any inappropriate balance in PM Ledger.
7. To ensure Invoice is produced and sent out not later than 3 (three) days after the event date (check-out date).
8. Reconcile AR Ledger against the Debtor’s Control Account in General Ledger and Balance Sheet.
9. Produce AR monthly statement for any amount due more than 30 days and to send first reminder (and any other subsequently).
10. Produce AR Aging Statement every end of the month and to ensure the Aging Report is tally with General Ledger control account.
11. To call and organize for monthly AR Meeting before 15th each month and to prepare and issue minute within 3 (three) days after the meeting.
12. To attend Banquet Event Order Meeting.
13. Responsible in following up and collecting payment for all outstanding AR accounts.
14. Perform reconciliation on credit and debit card and all payment gateway type transaction slips against POS report and PMS journals.
15. To record all no.14 item transactions in Daily Revenue Report and to update the statement accordingly.
16. To ensure Credit Card Clearance account is cleared on daily basis.
17. To reconcile payment received for credit/debit and all payment gateways and book into Bank Ledger accordingly.
18. To update all payment received in the Bank Reconciliation Statement (all banks).
19. To carry investigation on any dispute credit card transaction and payment received from merchant and take necessary action.
20. To prepare for all credit/debit/payment gateway outstanding balance statement and tally with General Ledger balances.
21. To take charge and control on Voucher Sales & Receipt and to book into account accordingly.
22. To perform audit on Voucher Sales and Collection and to ensure sufficient documentation and record are kept.
23. To perform reconciliation on Voucher issuance, sales and utilization.
24. Prepare statement of Voucher Reconciliation (itemised) and to ensure it is tally with General Ledger balances.
25. To report to Financial Controller on any discrepancy in Voucher reconciliation. Costing and Inventory Control.
26. To ensure all purchase invoices are booked into Material Control and Q3 Financial System.
27. To ensure all purchases are posted into the correct cost centre.
28. To validate Good Receive Note (GRN) against invoices.
29. To reconcile food and beverage cost of sales into respective cost centre and General Ledger.
30. To ensure all purchases and Outlet Inter-Transfer are performed in the right manner.
31. To ensure monthly stock take is performed on 27th each month and balance stock on hands are adjusted from/into the cost of sales.
32. To ensure all store issues are booked into account and expensed out accordingly.
33. Perform reconciliation on Cost of Sales for Food & Beverage and prepare Food & Beverage Cost Board.
34. To perform surprise audit on all stores and ensure Stock Card is updated accordingly.
35. To report to Financial Controller on any discrepancy found. Accounting General.
36. To co-ordinate with all Head of Departments on monthly reports for account closing purposes and ensure reports are received on timely manner (eg. Utility, Inventory, Kitchen Inter-Transfer, Store Issue etc).
37. To validate and verify the Verification & Approval Form (VAF) before Account Assistant sending out via HelloSign.
38. To co-ordinate with Account Assistant and Account Officer that all balance sheet reconciliations are performed on timely manner.
39. To co-ordinate with Account Assistant and Account Officer that all monthly journals, accruals and prepayment are accounted for Finance General.
40. To periodically update Contract / License / Insurance Listing and ensure they are renewed before expiry date.
41. To ensure tax return form are submitted on timely manner.
42. To ensure Budget are posted into Q3 Financial before opening new fiscal period in Q3F
43. To co-ordinate with all Finance and Accounting team members during the audit period and ensure all documentations are in place.
44. To assist Financial Controller on audit inquiries.
45. Maintain an effective filing system for all accounting documents (journals, receipts, revenue and sales transaction slips and invoices, stock card, cheque register, payment voucher, fixed asset invoices and register, etc) for future reference and to safe-keep for at least 7 (seven) years for Custom Audit.
46. Maintain an effective filing system for all Contracts/Licences /Taxes /Insurance.
47. To provide and maintain all Hotel Contracts / Maintenance Agreement / Deposits records with Suppliers / Contractors.
48. Bring to the attention of the Financial Controller any matter requiring attention.
49. To take charge and represent Financial Controller in Accounting & Finance matters during his/her absence.
50. To co-ordinate with Account Assistant that all payment obligations are remitted on timely manners :

a) Rental – before 7th monthly (current month)

b) Contract Labour – before 7th monthly (last month)

c) Statutory/Taxes – minimum 2 (two) weeks prior to its due date.

d) All contracted services – first week monthly.

Job Requirements:

• Bachelor Degree / Diploma Accounting
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position, handling full set of accounts.
• Well versed in accounting double entry and account reconciliation.
• Understanding of Basic Accounting Principles.
• Strong background in hotel operation and hotel management system.
• Microsoft OfficeTech Savvy (Knowledge in Accounting Software is an advantage).
• Able to converse in Bahasa and English, additional local language will be an advantage.
• Strong problem-solving skill.
• A team player
• Pro active.
• Passion to serve.
• Reliable.
• Fast learner.
• Good communication, presentation and leadership skills.
• Good analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Inquisitive and confident.
• Good planning to executing plan.

Job Brief:

Entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager also compile reports for management, including occupancy reports and financial information.

Job Responsibilities:

• Operational

1. Ensure the Department operate successfully in accordance with the standard of the hotel.
2. Review with the Rooms Division Manager all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
3. Conduct frequent and thorough inspections together with the Rooms Division Manager or Maintenance Manager in all areas of the Rooms Division.
4. Maximizes room sales and revenues for the hotel.
5. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales (revenue management in reservation).
6. Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management.
7. Ensures all Front Office team operate with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue.
8. Ensures all Front Office team are aware of all room sales revenue targets and are kept informed of performance results and communicate targets and results frequently.
9. Adhere to company credit policies to ensure all revenue expected will be received.
10. Monitors competitor performance both past and future to ensure correct selling strategies are applied.
11. Keeps General Manager informed of any risk or opportunity in relation to the pre-set performance figures.

• Guest Service

1. Establish rapport with guests maintaining good customer relationship and handle all guest complaints.
2. Personally and frequently verify that guests check-in/out are receiving the best possible service. Ensure that all V.I.P / Long Stay are met during their stay together.
3. Schedules self to be in the operation during peak hours.
4. Maintains an up to date awareness of current promotions, policy changes and standard operations manuals.
5. Ensure thorough product knowledge of all outlets and departments by all Front Office team.
6. Pro-active in seeking guest contact and maintaining excellent guest relations.
7. Implement a guest recognition program and maintain a relevant guest database.

• Administration

1. Assists with the development and maintenance of a detailed Department Operating Procedures that reflects policies and procedures, work processes and standards of performance.
2. Ensures annual review to accurately reflect any changes.
3. Prepares and regularly update the Rooms Departmental Budget, in close cooperation with the Financial Controller, ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management
4. Exercises efficient Payroll Management/Resource allocation through the establishment of multi-skilling and multi-tasking.
5. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
6. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Management.
7. Recruit, select and develop Front Office team to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
8. Delegate appropriately, duties and responsibilities to all direct reports ensuring standards of operation and safety are maintained.
9. Develop and assist with training activities focused on improving skills and knowledge.
10. Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.
11. Monitor employee morale and provide mechanisms for performance feedback and development.
12. Conduct annual Performance Appraisals providing honest and appropriate feedback.

• General

1. Attends and contributes to all Meetings as required.
2. Ensure all employees provide a courteous and professional service at all times.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
5. Take an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
6. Ensure high standards of personal presentation and grooming.
7. Maintains positive guest and colleague interactions with good working relationships.
8. Exercise responsible management and behaviour at all times and positively representing the hotel management team.
9. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office
• Good through knowledge of property management software (PMS) or hotel reservation software.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skills.
• A team player.
• Pro active
• Passion to serve
• Reliable
• High integrity
• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Excellent communication and proactive problem solver.
• Team player.
• Communicate effectively with all levels of employees.
• Equips and motivates employees to achieve predetermined goals.
• Personable and pleasant to deal with.
• Discreet, reliable, sensitive and diplomatic.
• Guest-driven, positive, friendly and approachable.
• Positive “can do” attitude and flexible approach – manages with humility.
• High degree of integrity.
• Strong leadership, nurtures and develops employees, encouraging innovation.
• Good personal grooming and personal presentation.
• Understands and respects local cultural, able to adapt to changing environment.
• Generates activity and seeks new challenges to improve work performance.
• Shows awareness of markets and ensures up-to-date knowledge of competitors.
• Demonstrates an awareness of new business opportunities and seizes and acts upon them.
• Is aware of financial issues such as profits and losses.
• Identifies opportunities to reduce costs using the most cost-effective methods.
• Makes sound decisions quickly under pressure.
• Takes calculated risks based on adequate information and analysis.
• Guides and coaches staff.
• Reconciles conflict and probes for information for more in-depth relevant information for decision-making.
• Analyses numerical data and all other sources of information.
• Produces new ideas and a rang of solutions to meet the demands of the situation.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Royal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry based in Singapore, is seeking a Account Manager to join the client's team in Malaysia.

• Manage a portfolio of key accounts and maintain long-term relationships with clients
• Identify upselling and cross-selling opportunities within existing accounts
• Understand clients' business objectives and provide strategic recommendations
• Resolve any issues or concerns raised by clients in a timely manner
• Coordinate with internal teams to ensure client satisfaction and project success
• Prepare and present account performance reports to clients
• Stay updated on industry trends and competitor activities
• Participate in business development activities to acquire new clients
• Conduct regular meetings and business reviews with clients
• Meet or exceed assigned sales targets and revenue goals

• Prior experience as an Account Manager or in a similar role
• Strong interpersonal and communication skills
• Ability to build and maintain relationships with clients
• Excellent negotiation and problem-solving skills
• Proven track record of meeting or exceeding sales targets
• Knowledge of the maritime industry is a plus
• Ability to work independently and manage multiple client accounts
• Proficiency in MS Office and CRM software
• Bachelor's degree in Business Administration or a related field

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620