Total 4,894 relationship manager job vacancies in Customer Service category in Malaysia

Responsibilities

• Oversee operations of entire workshop for smooth operation of workshop, efficient and high quality customer service
• Manage incoming customer inquiries through various communication channels (emails, phone calls, etc.) responding efficiently to customer inquiries and providing accurate and complete information
• Monitor workshop supplies and parts to ensure workshop has all the equipment and tools to provide services
• To manage ordering or sourcing for new supplies and parts whenever necessary
• Manage workshop staff, including coordinating duties required by each staff member
• Maintain accurate service documentations through daily and monthly administrative duties related to services provided by the workshop
• Assist technicians in the diagnostic of motor vehicle problems, offer solutions and advice and willing to hands-on to troubleshoot/ attend technical issues raised by customers and ensure that the issues are promptly resolved
• Ensure all workshops are kept abreast of the latest procedural and technical developments and conduct training as needed

Pre-Requisites (Qualifications & Experience)

• Candidate must possess at least a NITEC in Electronics or Mechatronics Engineering
• Minimum 5 years’ experience in similar operations role in the automobile industry
• Able to work overtime

Other Requirements

• MS Office Application (Word, Power Point, Excel)
• Interpersonal Communication
• Operation Management
• Resource Management

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What this opportunity involves:  

Melbourne Connect Co-working is located on the doorstep of the University of Melbourne offering an amenity-rich workspace and engaged community in Carlton. The Melbourne Connect precinct provides co-located partners with easy commuting options, diverse spaces in which to ... Click here to view more detail / apply for Centre Manager, Flexible Solutions

Summary

The Customer Service Manager will be responsible to lead the Customer Service Team in the Order to Cash process for Asia-Pacific Region and ensuring the team are operating in accordance to corporate policies, International regulations and compliance.

Responsibilities

• Provide leadership to Customer Service team and to meet corporate and departmental strategic objectives
• Establish goals and monitor performance achievement through performance reviews
• Manage and distribute team workload and provide inputs for succession planning
• Mentor, coach and empower team members and promote teamwork
• Support team to remove barriers, resolve conflicts and drive for accountability
• Communicate, Review and Monitor team members performance to established metrics, policies, procedures and goals to meet department and company strategies
• Ensure a safe, compliant and ethical working environment for the team
• Ensure team members are well-trained according to standard operating procedures, department compliance and work requirements
• Identify learning opportunities and provide training
• Collaborate with other departments and peers to develop regional solutions
• Identify, participate and drive system and process improvements
• Maintain knowledge of and apply company and local safety, labor, and ethics policies
• Communicate requirements to applicable team members and external stakeholders
• Oversee execution of mandatory training for direct reports
• Support all audits
• Responsible to implement the Standard Operating Procedure for the Order to Cash process in APAC
• Awareness and situational involvement in order management issues; To be the point of contact for Order management issues and escalated matters
• Ensure compliance to SOP by establishing guidelines and frameworks for the team
• Support Customer Service and Sales Team on the monthly/quarterly billing timeframe

Requirement

• Relevant Bachelor’s degree or equivalent with 6-10 years of similar experiences
• At least 2-3 years of supervisory experience and track record to manage a team of 5
• Experienced in SAP SD module with Knowledge on Order Management and Consignment Business (Knowledge on Letter of Credit will be added advantange)
• High level of integrity and able to work under stress and deliver within work schedules
• Good Interpersonal skills to build rapport across different functions and support to the team
• Meticulous to details and well organized routines
• Self motivated/driven individual who takes initiatives to engage and solve and close the gaps/issues
• Good command of English and skilled at delivering the message to audience
• Problem identification and solutioning and support for brainstorming and decision making

Productive Service Manager required in the Worcester area.

- Independent Family run Servcie Centre
- Basic Salary up to £31,000 / £36,000 OTE (uncapped)
- Monday to Friday, 8am - 5:30pm - NO weekends
- Great progression opportunity with a well-established business

Our client, an independent family business, is seeking a Productive Service Manager to help run their busy Servcie Centre in the Worcester area. Part of a group with other sites in the area, this is an excellent progression opporutnity to join a well established and reputable company.

Requirements and Responsibilities in this Productive Service Manager role:

- You must have a strong Technical background to be considered for this role as the position is productive and you will be expected to work on the tools as part of the team.
- You may be a current Assistant Service Manager, Workshop Controller, Fast Fit Branch Manager looking for a new role, or a good Technician who has often stepped into the role looking for progression.
- Responsible for a team of Technicians, managing the Workshop diary and ensuring that jobs are completed to the agreed timescale and to a high standard.
- Be able to bring top quality customer service, good all round mechanical skill and knowledge, as well as supervising a team.

What the Successful Candidate will get in this Productive Service Manager role:

- A basic salary of up to £31,000 depending on your experience
- A performance based bonus scheme that can boost your earnings to a realistic £38,000
- Opportunity to join a close-knit team and work for a family-run business where you will be a valued member of staff.
- Join a company that offers a long term career with development and progression opportunities.
- Full training will be provided for those who haven't done this role before but have the foundation/knowledge to build upon

If you are interested in this Productive Service Manager role, or other automotive opportunities in the West Midlands, please contact Matt Cross at Perfect Placement today!

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,800 Automotive Vacancies across the whole of the UK!!

****37 Hours a week***
Closing Date: 13/05/2024

1.Substantial and successful management of significant and complex capital and revenue projects within an economic development environment.

2.Experience acting as a senior project lead and delivering large complex capital projects and programmes of work.

3.Successful budget management in a range of significant and complex regeneration projects.

4.Demonstrable ability to produce and check high quality, accurate, timely and appropriate reports and communications.

5.Experience negotiations and/or procurement related to land, property and regeneration.

6.Track record of positively representing the Regeneration service and projects at a senior level to external stakeholders, to Members and senior managers.

7.Successful track record of communicating and working with stakeholders, partners and multi-agency working.

8.Ability to deputise for the Head of Service as necessary.

9.Experience of supporting, managing and developing a team effectively within a similar service delivery environment.

10.Demonstrable ability to work independently whilst engaging with both senior and junior officers in the delivery of common goals.

11.Ability to prioritise own and others workload in response to service need.

12. Experience and knowledge of current Local Government democratic processes and an understanding of the political context and its impact on delivering the aims of the team.

Responsibilities:

Establishing Service Quality Standards:

• Develop and implement robust service quality standards in alignment with industry best practices and regulatory requirements.
• Define key performance indicators (KPIs) and service level agreements (SLAs) to measure and maintain service excellence across all customer touchpoints.

Continuous Improvement Initiatives:

• Lead continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
• Analyse customer feedback, service metrics, and market trends to identify opportunities for optimization and innovation.

Quality Assurance Processes:

• Design and oversee comprehensive quality assurance processes to evaluate the effectiveness and compliance of service delivery operations.
• Conduct regular audits and reviews to ensure adherence to quality standards and regulatory requirements.

Team Leadership and Development:

• Lead and mentor a team of service quality analysts, fostering a culture of excellence, collaboration, and continuous learning.
• Provide coaching, feedback, and professional development opportunities to enhance the skills and performance of team members.

Cross-Functional Collaboration:

• Collaborate closely with cross-functional teams, including customer support, product development, and compliance, to drive service quality initiatives and resolve customer issues.

Requirements:

• Bachelor’s degree in business administration, finance, or a related field. Advanced degree or professional certifications (e.g., Six Sigma, Lean, Certified Quality Manager) are a plus.
• Proven experience in a service quality management role within the fintech or financial services industry, with a strong understanding of industry dynamics, products, and regulatory requirements.
• Exceptional analytical skills with the ability to interpret data, extract insights, and drive data-driven decision-making processes.
• Excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Demonstrated track record of driving continuous improvement initiatives, enhancing service quality, and delivering exceptional customer experiences.
• Familiarity with customer relationship management (CRM) systems and quality management software tools is preferred.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. For further details / informal visits contact: Name Kaydian Anderson Job title Head of Service Email address Kaydian.anderson@covwarkpt.nhs.uk Telephone number 02476 932546 Additional contact information For further details/informal visits contact: Louise.setterfield@covwarkpt.nhs.uk Tel: 02476 932518

Assistant Care Home Manager

Location: Gosport, Hampshire, PO12 3BE.
Salary: Competitive.
Contract: Full time, 36.75 hours per week plus overtime as required.

Thorngate Churcher Trust runs a prestigious registered care home, specialising in the delivery of high-quality care for older people and those living with dementia.

We are recruiting for an Assistant Care Home Manager to manage the night care team and ensure the care home meets standards that exceed internal, CQC KLOEs and other statutory health and safety requirements.

Key responsibilities

Care standards and Quality Assurance

* To manage the care home throughout your duty.
* Ensure that person centred care is delivered to residents at all times and that carers and senior carers work effectively
* Identify and mitigate any potential risks to residents, staff or visitors during a span of duty and ensure necessary documentation for recording incidents is completed
* To participate with the Registered Care Home Manager in the review, recording and updating of residents' care plans as required
* To be a competent role model and act as a knowledgeable resource for the team
* To ensure that all medicines are administered and stored in line with the required policies and best practice guidelines
* With the Registered Care Home Manager ensure the management of medication complies with the Trust's, Care Quality Commission (CQC) standards and other specified guidelines
* Manage the electronic and paper-based records relating to medication for residents so that they are accurate and complete
* Manage the nutritional needs of each resident as it applies to the night shift, so that each person's requirements are maintained and recorded including special dietary requirements and the monitoring of calorie intake
* Being aware of activities and belief preferences of residents.
* Ensure that the required regular checks on residents and facilities are carried out to meet the regulatory standards
* Deliver the required documentation and verbal communications for a safe and effective handover of duty at the end of the shift

Customer Care

* As part of the plan agreed with the Registered Care Home Manager, maintain effective communication standards with residents, their relatives, friends, other staff and external visitors to the Trust and deal sensitively with any questions or concerns
* Ensure your own knowledge and job skills are up to date so that residents receive the best possible standards of care and service
* Show courtesy and respect to residents at all times and respect their need for dignity and confidentiality and that of their family and friends

People Management

* To manage all carers and senior carers on the floor during a span of duty with particular focus on care standards operating in a SCA role as necessary on approximately two shifts per week
* Resolve any performance issues as and when they arise and ensure that the Deputy or Registered Care Home Manager is notified as well as HR
* Provide line management to a dedicated team of carers and senior carers
* Deliver regular planned and documented observations and supervisions are conducted frequently and in line with CQC requirements
* Deliver annual appraisals for carers and senior carers and encourage each team member, to model the Trust's values with input from Registered Care Home Manager

The purpose of this job description is to focus attention on the most important aspects of the job-holder's role. It is not intended to be a complete list of the duties; therefore, it is to be expected that the day-to-day performance of the job will include tasks not listed above. The list of duties for which the job-holder is responsible may reasonably be varied at the discretion of the Trust. Thorngate Churcher Trust is an equal opportunities employer and welcomes applications from suitable qualified people form all sections of the community.

If you feel you have the skills and experience to be successful in this role then apply today!

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Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia?s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.










































About the Role  


We are seeking a IT Service Delivery Manager , for a Permanent opportunity in Blackburn, VIC or THQ Redfern , NSW.    


 


This position is responsible for leading the

... Click here to view more detail / apply for IT Service Delivery Manager

Port Macquarie, Australia





Reference: 6588581




Dementia and Aged Care Services Australia (DACS) is a leading not-for-profit organisation providing a range of quality aged community services across New South Wales. With steady growth in the sector, we are now seeking a Home Care Manager to oversee, lead and build all aspects of our community services in NSW. The Home Care Manager will oversee the Home Care Packages (HCP) Program and the transition to Support at Home Program. The Home Care Manager will manage teams that deliver services across Central Coast, Southern Highlands, Mid North Coast, Northern Rivers and New England. The role will be based in Port Macquarie. The role will be provided with a fully funded motor vehicle as it will involve regular intrastate travel. Key areas include:

Oversight of operational and financial performance across community care



... Click here to view more detail / apply for Home Care Manager

Responsibilities:

• Responsible to lead, motivate and manage a team and be accountable for delivering
• Collaborate with global customer unit, customer, program management, business proposal lead, finance, and/or sales to determine material pricing strategy
• Align on trade-offs between proposal cycle-time, solution precision, and scope with clients to deliver an agreed to price strategy
• Project manage supply chain solutions with commodity management, costing teams, and engineering teams to deliver desired pricing and margin solutions
• Prepare material pricing solutions for new business opportunities and manages ongoing pricing through the lifecycle of the product
• Provide insight and recommendations to support external negotiations
• Perform take-down trends analysis and modeling to leverage insight in service requests
• Conduct market research and generate product teardowns to enable competitiveness assessments in service requests
• Proactively drive continuous improvement in margin expansion, cycle time, pricing competitiveness, pricing tactics and process efficiency

Requirements:

• Mininum 10 year of working experiences in the EMS or an MNC environment
• Good supply base knowledge of mechanical, electro-mechanical commodities such as plastic/cables, connectors, modules, PCBs, etc. Should be Self-Motivated, Adaptive, Passionate about

Only shortlisted applicants will be notified.

An outstanding new job opportunity has arisen for a dedicated Registered Manager to work in an exceptional learning disability service based in the Sunbury-on-Thames, Surrey area. You will be working for one of UK’s leading health care providers

This service provides support for people who may be living with moderate learning disabilities with associated health needs, autism and behaviours which, due to their diagnosis may be seen as challenging

**To be considered for this position you must have an NVQ/QCF Level 5 in Health & Social Care**

As the Registered Manager your key responsibilities include:
• Ensuring both quality and financial targets are met, and facilitating the development of quality healthcare services, ensuring that they respond to the changing needs of clients, and also reflect market trends and evidence-based practice
• Contribute to the strategic development of the care home, ensuring adherence to the company objectives and business plan
• To understand and respond to the specific needs of individuals with Autistic Spectrum Disorder
• Participate in contract reviews and represent the organisation in respect of service delivery
• Lead the supervision and annual review process within Elysium Care Partnerships for your team

The following skills and experience would be preferred and beneficial for the role:
• Experience with Challenging Behaviour and Positive Behaviour Support
• An excellent track record in a management role within the social or healthcare sector
• Strong commercial acumen, to support successful service delivery and development, people management, budget control, business development, and revenue generation
• An inclusive and supportive management style balanced with strong leadership is a critical factor in the success of this role, to provide direction and implement change
• Experience in working with external agencies such as CQC, Safeguarding, CCGs etc
• A commitment to a person-centred approach to deliver high-quality services to enable people to lead fulfilling and meaningful lives

The successful Registered Manager will receive an excellent salary of £36,000 - £38,000 per annum. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• The equivalent of 33 days annual leave – plus your birthday off!
• Free meals and parking
• Wellbeing support and activities
• Career development and training
• Pension contribution
• Life Assurance

Reference ID: 4858
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Reception Manager - Nights

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Thistle Park Lane_previously known as Great Cumberland Place situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.

The Role

Our Reception Managers are key players in our reception teams. This role is ideal for those in management roles within a similar 4 or 5-star hotel environment, or for those currently in supervisory roles who are looking to take a step up to a management role. You will show excellent leadership skills and a track record of delivering results through your people. You will be responsible for delivering a seamless experience at the reception desk for every guest, as well and dealing with any queries that may arise, related to your department or not. Passion for guest service is essential as is a real interest in enhancing the performance of your team, as you will be responsible for recruiting, training and developing your people. The role also has a sales element, so you should be confident driving sales at the desk and through your team.

What we look for

* Creative and inspiring leadership

* Attention to the smallest details

* A passion for guest service

* Excellent communication

* Analytical skills Knowledge of Opera would be advantageous

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Job Description

A dynamic and enthusiastic Mental Health Officer is required to join Aberdeenshire Council’s Care Management Mental Health Officer Services. Your main function within this post is to undertake to a high standard, all aspects of Mental Health Officer duties across the Adults with Incapacity Act including sufficiently authorised Discharge from Hospital; 2003 Act civil investigations, detentions, applications and reviews; mentally disordered offenders work; and Adult Protection duties.
This involves multi-disciplinary assessment and integrated care planning with the securing of appropriate resources to enable the care and treatment necessary for people’s recovery. You will ensure Aberdeenshire Council fulfils our statutory obligations in-line with relevant policies and procedures. You will be working alongside people of all ages experiencing a range of mental disorders, their families and carers, whilst assisting to identify unmet need and participating in service improvement.
Applications are invited from qualified Social Workers (BA, DipSW, CQSW or CSS) who must be registered with the SSSC and hold the MHO Award whilst continuing to fulfil MHO registration requirements.
Applicants will have experience in all aspects of Mental Health Officer duties across the Mental Health (Care & Treatment) (Scotland) Act 2003, Mentally Disordered Offenders legislation and the Adults with Incapacity (Scotland) Act 2000.
You will be based in Peterhead or another negotiable location with a need to serve the whole of Aberdeenshire. The ability to travel within and outwith Aberdeenshire is essential which will be supported through access to the Club Car Vehicle Scheme.
Placement within the Senior Practitioner grade provides the opportunity to support other MHOs with practice development through mentoring and practice assessing. Support for Continuous Professional Development and MHO Registration is provided in the form of 8 weekly supervision, group supervision, quarterly MHO Forums and a minimum of two days training per year.
The range of duties requires good oral and written communication skills, the ability to positively manage risk, commitment to integrated working and to working in partnership with people accessing our service and their Carers.
This a fixed term position for a period not exceeding 30 September 2024.
Requirements.
This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Requirements

It is a material condition of employment for this post that the employee holds a current full driving licence and has a car available, whenever required, in order to undertake the full range of duties of the post. As such, the post is designated as an authorised car user and will be entitled to receive mileage payments.
This post has a minimum requirement of two references, one of these must be your current or most recent employer.
This post is fixed term until 30/09/2024
Informal enquiries to Greg Muldoon - 07824 473938

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

About the role You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.