Total 5,158 quality manager job vacancies in Customer Service category in Malaysia

Residential Care Home Deputy Manager
Cramlington
£16.10- £17.15p/h
40 hours per week- mix of clinical & supernumerary time

Are you a Senior Carer looking for the next step in your career? Are you A Deputy Manager in a care home environment looking to join a leading care provider in the Cramlington area?

A highly reputable care provider is looking for an exceptional Deputy Care Home Manager to support the Home Manager at their GOOD rated home located in the Cramlington area.

This role is full time, 40 hours per week on a rota basis including on call with supernumerary time included.

If you are successful in return you will get:

• A competitive salary of up to £16.10p/h (increasing to £17.15p.h after probation!)
• 5.5 weeks annual leave
• Pension scheme & holiday holiday allowance
• Free on site parking & wellness schemes
• Excellent induction, training & progression opportunities
• The chance to join a highly rated care provider
• The opportunity to make a real difference within a care home

To be successful you will be/have:

• NVQ Level 3 Health & Social Care
• Experience within a care home setting at a senior level
• Excellent care planning & CQC knowledge
• A passion for person centred care
• Respectful of people's values whilst promoting good care practices

About the home you will be helping to manage:

• Circa 60 beds
• Residential & nursing care home
• Caters for the elderly & those living with dementia
• Rated GOOD with CQC
• Highly reputable home & company

For more information you can contact Michaela@Purosearch on:
• Call on 01904 570050
• Text on 07537416820- this number is only for texting and cannot accept calls. If you do decide to pop us a text, please add your name!
• Email m.powell@purosearch .com
• Linkedin- https://www.linkedin.com/in/michaela-powell-581ab910a/

An outstanding new job opportunity has arisen for a dedicated Deputy Care Home Manager to work in an exceptional care home based in the Rainahm, Essex area. You will be working with one of UK's leading health care providers

This care home is a specialist residential service for adults with a learning disability and other physical or emotional complex needs

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Deputy Manager your key responsibilities include:
• Promote an enabling environment, ensuring high standards of professional practice, whilst ensuring compliance with external regulatory standards are met at all times
• Be required to deputise in the absence of the manager
• Provide specific management, support, advice and motivation to the staff team to ensure that the people who use are services are supported to be as independent as possible and achieve their goals. We are looking for people to join us to help achieve our aim of delivering a fantastic person-centred support service
• Need to have experience of working with people who have a learning disability and can present with complex behaviours. You will also have held a supervisory role within the social care sector
• Be highly flexible in your approach

The following skills and experience would be preferred and beneficial for the role:
• Strong Management and Leadership skills
• Caring & compassionate
• Passionate about delivering outstanding care to all residence
• Excellent organisation skills
• Effective communication skills
• Flexible, professional and committed to being the best
• Quality driven with a desire to continually improve yourself & our services

The successful Deputy Manager will receive an excellent salary of £12.30 per hour and the annual salary is £23,985 per annum. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• Just Drive scheme
• Pensions options

Reference ID: 5349
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Job Advert

We are currently looking for a Service Centre Manager to join the team in our Home Improvement Agency based in Bletchingley, East
Surrey. You will be responsible for managing and being accountable for the day-to-day operational delivery, ensuring HIA services
are customer focused and commercially viable whilst complying with internal and external governance policies and taking the lead
in developing the business.




Millbrook Healthcare Group is a rapidly expanding business with a mission to provide the highest quality service and an excellent
environment for staff to work in. Every day our colleagues make a real difference to people’s lives, through the delivery of
high-quality assessments and equipment, supporting the needs of our service users, their families and carers.



What will this role involve?

* Managing the deployment and on going management of HIA services within the Bletchingley, East Surrey service. This includes
ensuring company policy and procedures are adhered to.
* Seeking out and commissioning new services whilst identifying additional funding sources and opportunities.
* Managing the corporate client relationships, ensuring contract performance is consistent to contract terms of performance such
as KPI, & budgets.
* Performance management of all HIA service activities to ensure it remains compliant to KPI targets and all performance related
targets in formats acceptable to commissioning partnerships and stakeholders.
* Creation and supply of management reports as and when required.
* Managing all business activities within budgetary requirements whilst seeking out and commissioning new services, develop and
update existing services
* Working closely with the procurement team to ensure all supply chains are value for money and represent national best practice
in purchasing.
* Being responsible for the line management of HIA Bletchingley, East Surrey team ensuring all members are motivated and kept
up-to-date with operational procedures, strategies and performance targets and expectations.
* Performing regular 1-1s with direct reports and team meetings whilst minimising disruption to front line services.
* Delivering services to comply with Health and safety legislation.



What are we looking for?

* Excellent organisational skills with a good eye for detail.
* Demonstrable experience of teamwork and effective communication.
* Experience in running services both Business to Business and Business to consumer.
* Administration and customer service skills are required.
* Experience of managing budgets.
* Having sound Service and commercial acumen, and personal effectiveness.
* Experience and application of resource planning, statistical analysis, and monitoring/control techniques



Desirable for the right candidate

* Previous experience within a registered ISO9002 company would be desirable with evidence of working within set quality
procedures
* Knowledge of equipment and service delivery models
* Knowledge of health and social care services
* Full UK Driving licence
* Any other qualification in IT or Administration would be an advantage
* A management qualification such as leading people or technical equivalent.



What can we offer you?

* £52,000 - £55,000 per annum
* 40 hours a week, Monday – Friday 08.00 – 17.00
* Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days (pro rata for part-time)
* Company Pension Scheme
* Company Sick Pay
* Life Assurance
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets



Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.



Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent



This role is working in a regulated activity and may be subject to a DBS disclosure.



No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.

Looking for a Customer Service Manager to join a leading Property services company based in North London working on a Repairs contract

Offering a competitive salary of up to £50,000 + great benefits

This is an amazing opportunity for an experienced Manager to lead a dynamic team of Administrators, Planners, Schedulers and Team Leaders. You will liaise with the client contract centre, manage day to day activity, lead activity on KPI'S and ensure all cases are managed within the time frame and within budget

• You will need extensive knowledge of Repairs and Maintenance works
• We are looking for someone who has a similar experience, is able to show evidence of leading a strong customer service team to success in a Social housing/ maintenance environment
• Has a strong knowledge of all Maintenance services, able to converse at all levels and and represent the business at client meetings

For more info on this role, please attach an updated cv and we will be in touch

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas. Deputise for members of the Clinical Board management team (as appropriate) when required. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Registered Manager
Good rated residential home with a leading charity
Erdington, Birmingham
Salary c. £32000 D.O.E

Are you a passionate leader ready to make a real difference? We're seeking a dedicated Registered Manager to lead a fantastic team at a small residential home for adults with sensory impairments, learning, and physical disabilities.

**Top-Rated Facility:** Join a dynamic environment where quality care is the top priority. Your home in Erdington boasts a stellar reputation for providing exceptional support and a nurturing atmosphere.

‍‍‍ **Rewarding Work:** Make a meaningful impact every day. As the Registered Manager, you'll have the opportunity to empower residents, support staff, and foster a warm, inclusive community.

️ **Charitable Mission:** Join forces with a respected charity dedicated to enhancing the lives of those in need. Be part of an organisation committed to creating positive change and championing equality for all.

**Key Responsibilities:**

- Lead and inspire a dedicated team of care professionals

- Ensure the delivery of person-centred care tailored to individual needs

- Maintain compliance with regulatory standards and uphold best practices

- Foster a supportive and inclusive environment for residents and staff alike

- Collaborate with stakeholders to drive continuous improvement and innovation

**Ideal Candidate:**

- Registered Manager with relevant experience in social care settings

- Strong leadership skills with a compassionate, person-centred approach

- Knowledgeable about sensory impairments, learning, and physical disabilities

- Excellent communication, organisational, and problem-solving abilities

- Committed to upholding the values and mission of our charity

- Level 5 in leadership and management or equivalent OR committed to securing this qualification within a set time-frame once in employment.

**Perks and Benefits:**

- Competitive salary and generous benefits package

- Ongoing training and professional development opportunities

- Supportive team culture and a fulfilling work environment

- The chance to be part of a positive, forward-thinking organisation making a real difference in people's lives

Ready to take the next step in your career and join a dynamic team dedicated to making a difference? Click Apply now!

Join a leading Aged Care provider as Care Manager in Bunbury, WA.
On Offer:

$124-135k inc super
Opportunity to make a significant impact on resident care and community well-being
Supportive work environment committed to professional development and growth
Up to $5k to cover relocation costs

The Role:
As a Care Manager, you'll play a pivotal role in ensuring the delivery of high-quality care to residents. Responsibilities include:

Providing clinical and care leadership with a person-centred approach
Ensuring compliance with policies and procedures
Proactively managing risk and implementing preventative measures
Engaging with residents and families to address concerns and build trust
Building strong relationships with healthcare professionals and community services
Supporting team development and maintaining high levels of engagement

Requirements:

Registered Nurse with AHPRA for a minimum of 3 years
Current


... Click here to view more detail / apply for Care Manager- Bunbury, WA

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with complex needs?

We are seeking a highly committed, proactive and professional Registered Service Manager to lead the operational management of a specialist supported living service located in Braintree. The service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which can challenge. The service supports 10 people in an attractive new-build supported housing scheme, commissioned as part of the Transforming Care Programme in Essex. The accommodation has been carefully designed to meet the needs of individuals with a range of needs and special requirements. The service is currently rated as Outstanding by CQC.

All tenants (including current residents) need well planned, personalised support to allow them to make a successful transition to supported living and to become more confident and independent. As a number of service users have forensic histories or can present with high risk behaviours, there is a requirement for positive and robust risk management and effective behaviour support strategies.

As the Registered Service Manager you will ensure that the service is of the highest quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care, support and housing. You will promote and re-inforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard. Your rewarding role will include responsibility for:

• Recruitment and selection of staff matched to needs of service users
• Management and deployment of staff to meet the needs of service users
• Ensuring continuous, reliable and consistent service delivery at all times
• Performance management
• Compliance with CQC & commissioner expectations and standards
• Contract management and achievement of planned outcomes
• Effective prevention and management of incidents
• Staff support, supervision, coaching and training
• Excellent customer care to all stakeholders
• Team building and management

You must have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs and at least two years supervisory/management experience. You will also have relevant experience in implementing PBS and positive risk management approaches, founded on the principles of least restrictive practice. You must demonstrate excellent assessment, support planning and report writing skills. Some experience of managing successful transitions from and into services is essential.

We offer all employees competitive pay and a pension contribution in addition to 28 days annual leave. As an employer that is committed to the professional development of our staff we also support our care staff to complete the nationally recognised Care Certificate and pay for your enhanced DBS. Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK – Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.

We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.

An amazing new job opportunity has arisen for a dedicated Registered Service Manager to manage a residential supported living service located in the Preston, Lancashire area. You will be working for one of UK's leading health care providers

A brand new residential living service consisting of individual apartments with internal and external communal spaces. Supporting adults with learning disabilities, autism and other complex needs that some may find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Service Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £38,000 - £40,000 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6648
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

YMCA Dulverton Group are seeking an individual who is passionate about supporting others, to join our Homeless Outreach Team in North Somerset as a Homeless Support Manager. Working in partnership with North Somerset Council, our North Somerset Outreach service offers street-based support to individuals experiencing homelessness, to enable them to access the relevant services to address their individual needs.

You will work collaboratively alongside other agencies to facilitate seamless support, working in a multi-agency way that puts the client's needs first. Building positive, professional and trusting relationships with clients, your team and other relevant services will be key. This role involves identifying client's support needs through assessment and engagement, so that they are supported to access relevant services to address their needs.

As a Homeless Outreach Officer, you will excel in maintaining precise records of support for the clients you work with, ensuring records are up to date and accurate. You will be an effective communicator, with the ability to network and build effective relationships with a variety of people. You should have a good working understanding of supporting individuals and the ability to understand the difficulties they experience in accessing services that fully meet their needs.

If you're ready to make a real impact and facilitate transformative change, we look forward to receiving your application.

We're looking for someone who is determined and can adapt swiftly.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

The salary range is between $3,000 and $6,000.

Requires A level, diploma or degree.

Job Description

Undertake assessments within budgetary criteria, where individuals meet service eligibility, to meet the outcomes of older adults, and those with a physical disability including acquired brain injury, under the remit of the Social Work (Scotland) Act 1968 and subsequent legislation relevant to the function of care management.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the service and the organisation.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

This post has a minimum requirement of two references, one of these must be your current or most recent employer.

Informal enquiries to Kimberley McMahon - 01467534629

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

Customer relations manager responsibilities:

• Building and maintaining long-term relationships with key customers
• Understanding customer needs and finding constructive solutions
• Managing and overseeing customer communications and interactions
• Addressing and resolving customer concerns and complaints
• Creating and implementing sales plans and strategies to generate revenue
• Keeping customers informed about new products and services
• Expanding and retaining the customer base
• Establishing and enforcing standards and protocols for customer care
• Monitoring and analyzing business competitors and market trends

As Patient Services Manager you will be responsible for actively managing the workflow of your local Reception/Administration team ensuring the local teams priorities are managed on a daily basis, working closely with your Central Carepals Team Lead and Clinic level management team to ensure an efficient and seamless experience is provided to our patients at all times. You will be an active member of the team, with the expectation that you participate in all the duties and responsibilities which come under your teams remit. You will also be an integral part of the senior management team locally and support the Clinic Director with driving developments to enable continual improvement to patient experience and the clinic performance against set KPIs. As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best. Role accountabilities and duties: 1.Line Manage the Reception/Administration team members with the aim of delivering an excellent patient centred, administration and reception service. 2.Develop and demonstrate leadership and motivation and promote team working. 3.Ensuring the Group Administration processes are implemented and SOPs are followed with no local deviations from the pathway. 4.Manage local resource and skill mix and coordinate the day-to-day activities of the teams, allocating workloads and responsibilities in an efficient and effective way. 5.Maintain a close working relationship with the Clinic Director by supporting them with key responsibilities and processes such as: Preparing for meetings, taking and typing up minutes Taking part in the quality management system and auditing programme for the Clinic. Take ownership for local Diary Management and the maximisation of diary slot usage. Assist with overseeing the maintenance of the facility. Liaising with contractors, and organise visits for planned preventative maintenance. Be aware of debt management and provide administrative support in collaboration with the senior management team to ensure minimal debt. 6.Demonstrate excellent inter-personal and communication skills and have the ability to forge and maintain relationships with the Central Carepals team and the wider clinic based clinical and non-clinical team members. 7.Have a clear understanding of the patient journey and associated status management system. 8.Be able to identify blockers or bottlenecks quickly in the admin service provided by your team and work to put in speedy resolutions. 9.Support the local admin/reception team by being an active participant in duties and responsibilities such as (this list is not exhaustive): Providing Reception cover in times of need including taking payments and booking appointments for the wider clinic team Issue documentation to patients such as patient information relevant to their treatment journey, consent forms and treatment plans. Use an electronic system to record communication and update patient demographics 10.Be responsible for ensuring the local NHS patient referral pathway is managed efficiently and effectively. 11.Be able to offer guidance to patients on the treatments offered and associated fees. 12.Identifying talent and supporting the teams ongoing training. Provide appropriate supervision of team members according to their level of capability and competence and address training needs. 13.Support with recruitment, induction, competency and training of staff. 14.Ensuring Group messages are relayed effectively across your team and enforced when necessary. Advice and information provision Meeting the diverse needs of our patients and having an inclusive approach and embracing diversity. Being up to date with the regulatory and governance framework by following Cares induction and learning pathways and participating in the competency assessment process. Be an ambassador for Care Fertility. Systems and digital processes Input data, find information on the clinical patient database and follow the system pathways to ensure accurate record keeping and efficient and safe processes. Embrace developments and new systems to maximise results and efficiency. Suggest new ideas and improvements. Use digital platforms to communicate effectively with colleagues. Teamwork and collaboration Work collaboratively and build trusted relationships with team colleagues and the wider multi-disciplinary team. Communicate in an engaging way to build relationships and drive change. Actively participate in team meetings and clinic meetings, participate where possible in development projects, forums or research and development projects. Be supportive of new ideas and their implementation. Direct regular team meetings and ensure effective communication within the wider multi-disciplinary team. Openly sharing knowledge with colleagues and being a supportive mentor to others. Treat everyone fairly and equally and encourage and embrace diversity within the team. Governance and safety Together, with the multi-disciplinary team, ensuring that all processes are followed in accordance with the standard operating procedures. Maintain accurate and timely records. Ensure role is performed in compliance with the HFEA Code of Conduct. Proactively use the Datix incident reporting system to record any incidents and near misses. Act with integrity, being open and honest so that we learn from each other and achieve better outcomes. Follow Infection Control and Prevention policies and requirements. Comply with Health and Safety policies and reporting requirements. Follow Adult Safeguarding policy and requirements. Undertake mandatory training and actively participate in the learning pathways provided by the Company. Confidentiality and data Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures. To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018. Maintain knowledge and develop professionally Be up to date with clinical protocols, patient information and standard operating procedures by actively participating in professional update activities provided by the Company. Actively participate in the Personal Development Review process and the competency assessment processes. Challenge yourself to develop further. Take ownership of your learning and skill development and engage with the learning opportunities available. Take ownership of your revalidation and engage with the relevant team members to achieve this within the timescale required. Job revision The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed. The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.

This role? It’s ALL about the guest and delivering an outstanding service for them during the night.

As a Guest Services Manager, you are responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants. Through hands-on leadership, you will ensure your team delivers an outstanding guest experience, one that consistently achieves all brand and company metrics and objectives. You will coach, support and engage your team and support the creation of a positive work culture that is focused on excellence, as well as seeking strategies for continuously improving the guest experience.

What you’ll be doing

• To lead the Guest Experience function at the hotel, ensuring all guests receive an outstanding level of service through the night
• Offering full services, wherever practical, to all residents; including bar service, 24-hour room service and guest information
• Carrying out all Night Audit procedures
• Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds
• Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately
• Demonstrate and lead by example in the execution of

• Being attentive to all guests
• Accurately and promptly fulfilling guest requests
• Understanding and anticipate guest needs
• Maintaining a high level of knowledge which will enhance the guest experience
• Demonstrating a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints

Lead, motivate and develop any Nights Guest Experience colleagues to support with continuing service excellence and demonstration of our company values and culture.

What’ll make you a great fit

• You’ll need to be a night owl given the hours you’ll be working
• It doesn’t matter where you’ve gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• Forward-thinking and innovative
• Financially and commercially astute
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

Our amazing benefits

• Do you enjoy travelling? A fun weekend away? We've got you covered with preferential rates
• Alternatively, if we do not have a hotel in that location, why not take advantage of our International IHG discounts?
• We also have shopping and discount opportunities in retail, restaurants, and events (because we know life isn't all about work).
• Are your family and friends envious of your deals? Why not give them a discount code for hotels throughout the Kew Green Hotels estate
• FREE membership to the Leisure Club
• Progression and room for growth, with opportunities in the UK and abroad - we have training, courses, and updates at your fingertips!
• KewFest, Employee Appreciation Week, and Awards evening are all annual events.
• Progression and room to grow, with opportunities across the UK and internationally
• Flexible attitude and working hours.
• Mental Health Support with our 24/7, 365 Employee Assistance Line

Who is Kew Green Hotels?

Whether we are passing on a sales lead, creating an on-trend specials dish or simply looking after guests and employees, here at Kew Green we believe that the details matter. We know that each and every member of our team consistently pursue outstanding – and we have a firm belief in trusting our teams to find innovative and unique ways to do this. And in return? Not only do we offer a highly competitive benefits package, but through our career opportunities and development, we also support you wholeheartedly in your own personal pursuit of outstanding.

With an ever-growing portfolio and a number of brands across leading hotel chains including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values.

Irrespective of whether we are finding new ways to take care of our guests or supporting departments we’ve never worked in before – here at Kew Green Hotels, our obsession over the little details is who we are.

When you join the Kew Green family, you'll be part of a fast-growing company that is going global. If you've got ambition, we can match it with endless opportunities - both in the UK and much further afield.